Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Purchased car and mats were part of the deal. When car collected mats to be delivered - still waiting two months on. Messages and phone call but no update to any of these and still no mats.
It seems the company are happy to take the money but no after sales service.
We had booked a test drive and when we arrived after an hour’s drive to the showroom, we were told the car had been sold that morning. That is understandable but a call to let us know would have been basic customer service.
I just bought a car from David Hayton Kendal and I have to say James the sales person was so helpful and friendly. When I initially called the Kendal branch the car I was looking at was located in Penrith and without hesitation James confirmed that they could bring the car down to Kendal so it was not as far for us to travel as we were located in the Midlands. Later that same day James called to confirm the car had arrived already and plans were made to visit and test drive it. The deal was done then and there. James was also kind enough to suggest that the train station was just round the corner for when we needed to come back to collect the car and informed us of which stations we would need to swap at etc with us not being familiar to the area. I feel that James went above and beyond and that his manner and demeanour made me feel very comfortable and was not pushy in anyway whilst trying to sell me a car. I would definitely recommend.
Just purchased a car from David hayton in Kendal, the service from James the salesman was great, not pushy and very helpful.
Would definitely recommend to others
The sales executive James was very good not pushy and very helpful he just made me won’t to buy the car a Mazda 3 thanks James very happy
I was pleasantly surprised by the attention and care given to me by BOTH PHILL PARKER AND CHRIS ( thy overall manager) they were not only very professional but also extremely helpful with the difficult decision as to what car to buy!! I would highly recommend them to anyone who is looking to buy the correct car!! GOOD JOB WELL DONE!!
Great sales experience—easy and straightforward.
However, following the sale, an error resulted in my incurring an £80 fine. While I initially sought an amicable resolution, my interactions with the Group Operations Manager, Aimee Scaife, left me deeply dissatisfied. Her tone came across as accusatory and dismissive, and I felt my key points were not adequately addressed. She also declined my request to escalate the matter to higher management.
To resolve the issue, I escalated my complaint directly to Chris Hayton, Managing Director, via a written complaint dated 22 November 2024, which was signed for and delivered on 26 November 2024. Yet, as of today—18 business days later—I have received no acknowledgment or response.
This lack of communication from the company’s leadership feels unprofessional and, in my opinion, shows a disregard for customer concerns. It highlights deficiencies in their complaint-handling process and gives me the impression that their Head of Operations is not open to accountability.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
