I have actually brought a few item over a couple years I have never been disappointed the latest item is a forget me not broach I just needed a lift to a jacket this is perfect The price of items... Se mer
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I ordered the forget me not broach, it was delivered quickly and without any hassle. It was fantastic quality and I was so happy with it i went on to purchase the forget me not necklace and two of the... Se mer
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Purchased 4 little forget me not bracelets for my granddaughters. Their grandad passed away this year so a little something special from grandad😊 The bracelets are beautiful and the quality is per... Se mer
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Supplied a bangle misshapen. I uploaded photos as requested. Still no resolution! Now they don't respond to emails! Avoid. The jewellery is cheap. They say it's reduced in price. It's not eve... Se mer
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Företagsinformation
Skrivet av företaget
We are a family based business based in the West Midlands and we look to offer beautiful items of jewellery that you will treasure forever. We stock items for all occasions including a wide range of necklaces, earrings, bracelets, rings and an ever growing array of quality children's jewellery.
Kontaktuppgifter
Storbritannien
- support@darbypritchards.com
- www.darbypritchards.com
4,0
Bra
284 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Beautiful jewellery and not that…
Beautiful jewellery and not that expensive
18 oktober 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi Fiona,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you love our jewellery and feel it offers great value for money. We always aim to offer beautiful, meaningful pieces at affordable prices, so it's wonderful to hear that reflected in your experience.
Thank you for taking the time to share your kind words and for supporting our family business. We really do appreciate it!
Warmest wishes,
The Darby Pritchards Team 💙
I ordered the forget me not broach
I ordered the forget me not broach, it was delivered quickly and without any hassle. It was fantastic quality and I was so happy with it i went on to purchase the forget me not necklace and two of the silver heart shaped necklaces with the for get me nots flower in them, for my Daughter and two Grandaughters. Again they were all high quality workmanship for which I'm so pleased with. I will definitely be going to Darby Pritchards for all future jewellery gift.
18 oktober 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi Andrew,
Thank you so much for taking the time to leave such a wonderful 5-star review!
We're absolutely delighted that you loved your forget-me-not brooch so much that you came back to purchase necklaces for your daughter and granddaughters. It's especially lovely to know that our jewellery is being chosen as meaningful gifts for your family.
Hearing that you're so pleased with the quality, workmanship and service really does mean a great deal to us.
Thank you for your continued support and for choosing Darby Pritchards for your special gifts. We look forward to welcoming you back again!
Warmest wishes,
**The Darby Pritchards Team** 💙
4 little forget me not…
Purchased 4 little forget me not bracelets for my granddaughters.
Their grandad passed away this year so a little something special from grandad😊
The bracelets are beautiful and the quality is perfect. The girls are going to love them. 🥰
9 oktober 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi Elizabeth,
Thank you so much for your beautiful 5-star review.
We're so sorry to hear about the loss of your granddaughters' grandad. What a lovely and thoughtful gesture to give each of them a forget-me-not bracelet as a special reminder of him. 💙
It means so much to us to know that our jewellery can play a small part in remembering someone so dearly loved.
We're delighted that you're pleased with the bracelets and their quality, and we truly hope your granddaughters treasure them for years to come.
Thank you for allowing Darby Pritchards to be part of something so meaningful.
With our warmest wishes,
The Darby Pritchards Team 💙
Earings
Ordered the earrings was not disappointed. Very delicate . Will definitely order adain
5 oktober 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you're pleased with your earrings and that you love their delicate design.
It's especially wonderful to know that you're planning to shop with us again. There's no greater compliment than a customer wanting to return!
Thank you for taking the time to share your experience and for supporting our family business. We look forward to welcoming you back soon.
Warmest wishes,
The Darby Pritchards Team 💙
Great service and lovely bangle
Great service and lovely bangle. Would definitely buy from them again.
10 oktober 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi Helen,
Thank you so much for your wonderful 5-star review!
We're so pleased to hear that you love your bangle and that you were happy with the service you received.
Providing beautiful jewellery alongside friendly, helpful customer service is something we really care about, so your kind words mean a great deal to us.
It's lovely to know you'd shop with us again, and we look forward to welcoming you back!
Warmest wishes,
The Darby Pritchards Team 💙
Forget me not broach
I have actually brought a few item over a couple years I have never been disappointed the latest item is a forget me not broach I just needed a lift to a jacket this is perfect
The price of items are well within cost always receive orders in such a short time truly trust this business
3 oktober 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi,
Thank you so much for your wonderful 5-star review and, more importantly, for your continued support over the years!
It really means a great deal to us to hear that you've purchased from us on several occasions and have always been happy with your jewellery.
We're especially pleased that your latest forget-me-not brooch was perfect for your jacket and that you continue to find our prices affordable and our delivery service reliable.
Knowing that you've come to trust our family business over the years is one of the loveliest compliments we could receive.
Thank you again for your loyalty and kind words. We truly appreciate it!
Warmest wishes,
The Darby Pritchards Team 💙
Bangle
Arrived very quickly lovely bracelet my granddaughter will love it
15 oktober 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi Karen,
Thank you so much for your lovely 5-star review! 💙
We're delighted to hear that your bangle arrived so quickly and that you're pleased with it.
What a lovely gift for your granddaughter! We really hope she loves it just as much as you do.
Thank you for choosing Darby Pritchards and for taking the time to share your experience. Your support means so much to our little family business.
Warmest wishes,
Andrew & the Darby Pritchards Team
I have purchased a forget me not…
I have purchased a forget me not bracelet and necklace for my wife and she absolutely loves them. Quality product and great value for money. Fast service, would definitely recommend
9 oktober 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi John,
Thank you so much for your wonderful 5-star review!
We're absolutely delighted to hear that your wife loves her forget-me-not bracelet and necklace. It's always lovely to know that our jewellery is being enjoyed and appreciated.
We're also really pleased that you were happy with the quality, value for money and speedy service.
As a small family-run business, your kind words and recommendation mean so much to us.
Thank you again for choosing Darby Pritchards, and we hope to welcome you back again soon!
Warmest wishes,
**Andrew & the Darby Pritchards Team** 💙
I ordered two forget menot bracelettes…
I ordered two forget menot bracelettes came in a couple of days beautiful I ordered another two for gits thankyou
17 oktober 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi Jennifer,
Thank you so much for your lovely 5-star review! 💙
We're absolutely delighted to hear that you love your forget-me-not bracelets and that they arrived so quickly. It's especially lovely to know you've come back to order another two as gifts!
As a small family-run business, your kind words and continued support really do mean the world to us.
Thank you again for choosing Darby Pritchards. We hope the recipients love their bracelets just as much as you do!
Warmest wishes,
Darby Pritchards Team
Supplied a bangle misshapen
Supplied a bangle misshapen. I uploaded photos as requested. Still no resolution! Now they don't respond to emails! Avoid. The jewellery is cheap. They say it's reduced in price. It's not even worth the sale price. Avoid.
15 oktober 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi Sharon,
We're sorry to hear that you're unhappy with your bangle and the service you've received.
We always want our customers to be happy with their purchases, and we're disappointed that this hasn't been your experience.
We understand that you've contacted us regarding the shape of your bangle and have provided photographs. We're happy to arrange a resolution and apologise that this hasn't been completed sooner.
We take customer service seriously and would never intentionally leave a customer without assistance.
Kind regards,
Andrew
Darby Pritchards
Bought two forget my knot Necklaces the…
Bought two forget my knot Necklaces the quality is rubbish . Disappointed
22 augusti 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi Sarah,
We're really sorry to hear that you're disappointed with your necklaces.
It's a shame you didn't contact us directly before leaving your review, as we're always more than happy to help if a customer is unhappy with their purchase.
We would have welcomed the opportunity to understand your concerns and offer a suitable resolution, whether that's a replacement or a return.
Please do get in touch with us directly so we can look into this for you.
Kind regards,
Andrew
Darby Pritchards
Absolutely love my items
Absolutely love my items. Ordered lots of fabulous Christmas gifts. Fantastic discount offer available too. Thank you. Brilliant communication and customer relations. Been shopping here for years and I know I will for many more.
11 september 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Thank you x
Forget-me-not bangles
I also bought 2 forget me not bangles, as my mum has dementia, 1 for me and 1 for my daughter, they arrived and by the knot both where very mis-shaped and bent.
Although not expensive just looked cheap and nasty stainless steel and couldn’t wear them, so just binned them. Very disappointed 😞
17 augusti 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi Sharon,
We're really sorry to read this, particularly as these bangles clearly have such a special meaning for you and your daughter.
We really wish you had contacted us when they arrived, as we would have been more than happy to put this right for you. Items should certainly not arrive bent or misshapen, regardless of their price.
Please contact us directly with your order details and a photograph of the two bangles and we'll be very happy to help.
Kind regards,
Andrew & Faye Darby
Darby Pritchards
Ordered a bracelet and earings as a…
Ordered a bracelet and earings as a present.
09.08. Advised on the way. Now 19.08. Not arrived
2 unanswered e mails . Telephone number advised, not in use.
Brought for a birthday.
Very disappointed, aware things go wrong, communication in this day and age is so simple.
19 augusti 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi Ruth,
We're sorry to see this review. Unfortunately, the delivery address provided with your order was incomplete and did not contain a house number, so we have been unable to dispatch your parcel.
We emailed you on 12th August asking you to provide the missing address information but have not yet received a response.
Your order is being held safely for you and, as soon as you provide your full postal address, we'll be able to get this resolved.
Kind regards,
Andrew
Darby Pritchards
Faulty goods
Faulty goods. You are wasting your time ordering. And you cannot get in touch with them they ignore emails talks, everything.
22 juli 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi Irene,
We're sorry to read your review.
We have replied to your emails on 29th July and again on 30th July to try and resolve this for you. In both emails we requested your order number and a photo of the issue so we could verify the fault and arrange the appropriate solution under our returns policy.
Unfortunately, we haven't yet received this information, so we're unable to identify your order or assess the reported fault.
We'd still very much like to help. Please reply to either of our emails with the requested details and we'll look into this for you as quickly as possible.
Kind regards,
Andrew
Owner
New bracelet received today as…
New bracelet received today as promised. Very pretty with a good clasp which works. Thank you for your excellent service. I look forward to wearing it now.
27 juli 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Thank you so much for taking the time to update your review, Gill.
We're delighted to hear that your replacement bracelet has arrived safely and that you're pleased with it. Thank you for giving us the opportunity to put things right.
We really appreciate your kind words and your understanding throughout the process. It means a great deal to us as a small family business, and we hope your new bracelet brings you many years of enjoyment.
Kind regards,
Andrew
Owner
Darby Pritchards
Beautiful forget me not bracelet I…
Beautiful forget me not bracelet I purchased from this company arrived very promptly this is a small company I forgot to put my door number problem solved within minutes of emailing them corrected it i would buy from them again
21 juli 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi Pauline,
Thank you so much for your wonderful review.
We're delighted to hear you love your Forget Me Not Bracelet. It was no trouble at all to update your address once you got in touch, and we're really pleased everything arrived safely.
Thank you for taking the time to share your experience and for your kind words about our customer service. Reviews like yours really do make a difference to a small family business like ours.
We hope to welcome you back again soon!
Best wishes,
Andrew
Owner, Darby Pritchards
Do not buy from here - items look nothing like on the website
I ordered the forget me knot necklace as a gift for my daughter. The necklace i received looked nothing like the one advertised on the website and was very poor quality. I was expected to pay for postage to return the item in order to get a refund despite this being false advertising on their part. Completely unacceptable. As a first time customer I certainly will not be shopping with this company again.
22 april 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi S Hill,
We’re sorry to hear you feel this way, however we would like to clarify a few points.
The necklace you received is exactly as advertised on our website, and this product has been sold thousands of times with consistently positive feedback. We take great care to ensure our product images and descriptions are accurate.
In line with our returns policy, we did offer you a full refund upon return of the item. As with most online retailers, return postage is the responsibility of the customer when the item is not faulty. We also provided the original delivery to you at no extra charge.
As the item has not been returned, we have not been able to process a refund.
If you would still like to return the item, we remain happy to assist in line with our policy.
I'm still awaiting the answer to my…
I'm still awaiting the answer to my question on your Facebook post - how much do you donate to the Alzheimer's Society from the sale of each broach? Why does your web site not have a bricks and mortar address on your "contact us" page? According to .gov.uk your company was dissolved in 2024 - what's going on?
18 april 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi Paul,
Thank you for your review.
To clarify, we clearly state on all applicable products that a percentage of each sale is donated to Alzheimer’s Society. This amount can vary depending on costs, but is typically around 10%.
We are an online-only business based in the West Midlands and do not operate from a public-facing premises. As such, we do not publish our residential address for privacy and security reasons.
Regarding the company structure, Darby Pritchards operated as a limited company until 2023. Following changes in directors, the business was restructured and now operates as a partnership. The business itself has been trading since 2019 and remains fully VAT registered.
We would also note that we cannot find any record of a purchase associated with your review. If you have a genuine enquiry, please contact us directly and we will be happy to assist.
Rude staff
After reading some comments from this company’s replies to customer complaints, I would not purchase from here.
Rude and unprofessional member of staff. Get yourself a new complaints manager, this one has put me right off buying
5 februari 2026
Omdöme utan inbjudan
Svar från Darby Pritchards
Hi Suzanne,
We’re really sorry to hear that our responses have come across this way — that’s certainly not how we want to be perceived.
We always aim to respond to customers in a helpful and respectful manner, but we appreciate your feedback and will take this on board to ensure we communicate more clearly and professionally going forward.
Kind regards,
Darby Pritchards
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