High-Quality Materials. Sales and Operational Challenges
UPDATE 7/15/26 - Last month Jonathan Zook (DanDale Marketing) contacted me about our experience. After discussing with him he said what happened was not what DanDale holds as being their standard. He apologized for the negative experience. He further advised since we were not provided a gate on one side, had removed the lattice and reduced the amount of fence being installed, despite the previous price adjustment it was still not correct and that we were due about a $1700 refund. He offered to come out and estimate putting in a custom gate, but reiterated there will likely still be somewhat of a gap issue. We decided to just go without the gate and accepted sending us a refund check. We were contacted today by Ashley McNair. She advised that a refund check was in the mail. This does not change the overall sales to installation experience, but we are satisfied with the resolution, which is the basis for changing the experience rating from 2 star to 3 stars. Recommend them but be prepared to manage the installation and communications, to ensure your expectations are met.
ORIGINAL POST: I have mixed feelings about my experience with DanDale Fence. While the workmanship and materials are top-tier, the "behind the scenes" management and sales accountability were a complete disaster.
The Positives:
The fence itself is sturdy and the materials are excellent. The installation crew arrived early on April 30th and worked incredibly hard. I truly felt for the installers because they were left in an impossible situation by their own management.
The Failures:
The Leadership Vacuum: For a nearly $16,000 project, there was no English-speaking supervisor or project manager on-site. The lead installer spoke very little English and was forced to use Google Translate to communicate with us. This made explaining the technical issues with our yard's grade painstakingly difficult.
The Sales Disconnect:
Our salesperson, Billy, explicitly promised that the topography was no issue. On install day, however, the crew revealed a 12-16 inch gap would be left under the gate. When we called the office, we spoke to Jeremy. He claimed the per Billy, we were told the topography would be a problem for our gates beforehandâa flat-out lie. We were told whatever was necessary to get our deposit.
The "Late-Stage" Upsell:
Only after we pushed back to their office (Jeremy/Connor/Billy ?), they suggested a "customized gate" to solve the grade issueâbut at an additional charge to us. This was never mentioned as an option in the initial quote and would mean stopping the installation. Because we refused to pay extra for a solution that should have been planned for, we were forced to forgo a gate on that side of the house entirely just to keep the fence flush to the ground.
Administrative Negligence:
DanDale promised to handle the HOA request but initially submitted the wrong specifications, leading to a denial. I had to personally manage the entire appeal process myself since our HOA would not work with DanDale after a denial.
Financial Accountability:
Despite the fact that we are now missing a gate and access to our yard because of their poor planning, DanDale offered no reduction in the $15,911 price. We were not going to refuse to pay since we signed financial responsibility. So the onus was on us to either pay for a customized gate or go without a gate.
The Bottom Line:
Giving them 2 stars because of a solid product and good installer service. But a company is judged by its owners and management. It is a shame that such good craftsmanship is overshadowed by a management team that hides in the office and a sales team that makes promises they canât keep. If you have a perfectly flat yard and no HOA, you might be fine. If you have any complexity at all, you will end up acting as your own project manager and translator while paying a premium price for the privilege. Maybe we were just unlucky that day, but in the end I would not recommend DanDale Fence for your project.