Returns policy. To return an item because of wrong size costs £3.99. Sending of replacement £3.99. If still not satisfactory return costs anothe £3.99. Almost £12 on postage alone. Disproportiona... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been unable to select the correct material for straight leg trousers. I have had two deliveries which came whilst I was in hospital and I left it too late to return them so they have gone in t... Se mer
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The items I ordered arrived in good time I have returned some as I wasn’t sure what size and colour would fit: I have received confirmation that my returns have been received by Damart and that any... Se mer
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I love my Damart five pocket stretch trousers. They are a perfect fit and so comfortable. A good selection of colours too. They are the best. Don't have long to wait for delivery. Excellent
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Företagsinformation
Informationen kommer från olika externa källor
Damart are a French owned global retailer in the direct home shopping market who specialise in clothing for the senior lady. Damart are best known for thermal products, developed from our unique ‘thermolactyl’ fabric which we patented back in 1953. Since then, Damart has quickly become known across the European marketplace, as has our growing range of exciting products – from our famous thermals to ladieswear, homewear and garden products. Aimed at the 75+ age group,our ‘sister’ brand,‘Sedagyl’, offers products which provide ‘comfort’ and well-being for the senior market. Winners of the UK Customer Satisfaction Awards in 2014.
Kontaktuppgifter
Damart, Bowling Green Mills, Lime Street, Bingley, BD971AD, Bingley, Storbritannien
- 0871 423 0000
- jaskin@damart.com
- www.damart.co.uk
4,1
Bra
25 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Items always as described with on time…
Items always as described with on time delivery. Fit is good as well good quality materials.
10 april 2026
Omdöme utan inbjudan
Svar från Damart
Dear Mr Manser
Thank you for your five star review.
It's great to hear you are always happy with your items which are as described, and they are always a good fit and quality.
Kind regards
Adele
Customer Response Advisor
Crinkle trousers…
The crinkle trousers I ordered arrived quickly and I was so pleased with them. The fit and the length are very good and the blush colour is lovely. I will be ordering another pair in a different colour.
16 april 2026
Omdöme utan inbjudan
Svar från Damart
Hi Miss Dickson
Thank you for your five star review.
It's great to hear that the crinkle trousers arrived quickly and that you're pleased with them.
We look forward to receiving another order from you.
Kind regards
Lucy
Customer service team
Lovely clothes at a very good price
Lovely clothes at a very good price. Very fast delivery.
18 april 2026
Omdöme utan inbjudan
Svar från Damart
Hi Mrs Heryet
Thank you for your five star review.
I'm pleased to hear that you're happy with our clothes and our delivery service.
Kind regards
Lucy
Customer service team
Plenty of choice on all items
Plenty of choice on all items and quite easy to navigate site. The delivery is just a wee bit slow but that may be down to the courier.
3 april 2026
Omdöme utan inbjudan
Svar från Damart
Hi Doreen
Thank you for taking the time to leave us a review.
I'm pleased to hear that you are happy with our choice of clothing and find our website easy to use.
I'm sorry that the delivery of your parcel was abit slow.
We really appreciate your feedback.
Kind regards
Lucy
Customer service team
Comfortable trousers
I love my Damart five pocket stretch trousers. They are a perfect fit and so comfortable. A good selection of colours too. They are the best. Don't have long to wait for delivery. Excellent
2 april 2026
Omdöme utan inbjudan
Svar från Damart
Hi Mr Irvine
Thank you for taking the time to leave us a five star review.
I'm really pleased to hear that you love your five pocket stretch trousers that you ordered from us and that they're a perfect fit and are nice and comfortable.
It's also great to hear that they were delivered quickly.
Kind regards
Lucy
Customer service team
Prompt delivery
30 mars 2026
Omdöme utan inbjudan
Svar från Damart
Hi Chris
Thank you for your five star rating for our prompt delivery.
Best wishes
Fahima
Customer Response Advisor
Clothes for everyday at reasonable prices
Clothes for everyday at reasonable prices. I have been shopping with Damart for years. The order process online is easy and the order is quickly dispatched.
18 april 2026
Omdöme utan inbjudan
Svar från Damart
Hi Lesley
Many thanks for your five star rating. It's really nice to hear you have been shopping with us for a number of years, we really appreciate your kind words.
Best wishes
Fahima
Customer Response Advisor
Phone charges
I have dealt with Damart for some years. My review is not about their clothing but their telephone service. I recently had to return an item because it was the wrong size. Totally my fault. Having not had any updates on the return I phoned today. My phone charges were £10!!!! I did not realise it was a premium rate number and maybe there should have been a warning somewhere?
Interesting that in your reply you state you have a local rate number. A pity this isn’t the number displayed on your website!
17 april 2026
Omdöme utan inbjudan
Svar från Damart
Hi Hilary
Thank you for taking the time to leave us a review. I'm sorry you've had to contact us about our telephone charges and for any upset caused.
I can confirm we have a range of telephone numbers what customers can contact us on, not all of these are premium rate. Our standard call charges are 13p per minute plus your standard network access charge, this information is on all of our catalogues below the telephone number and also on our website.
We do have a local rate number which is 0330 123 5429 for account and order queries.
We offer various ways for customers to contact us, this being telephone, post or on line at customerservice@damart.com. We also offer a live chat available Monday to Sunday between 8am and 8pm.
With regards to the returns, we advise that you allow up to 14 days for us to receive goods back. If an email address is on the account, we usually send updates by email. If this hasn't been provided to us before, please feel free to let us know what your details are by sending an email to trustpilotteam@damart.com.
Kind regards
Fahima
Customer Response Advisor
Svar från Damart
Hi Karen
Many thanks for the five star rating. We really do have some fantastic discount offers on our website, I am glad you like them.
Best wishes
Fahima
Customer Response Advisor
Non receipt of order
I haven’t been able to order anything by phone or internet. I recently sent orders by post, one came and I’m still waiting for the 2nd order
17 april 2026
Omdöme utan inbjudan
Svar från Damart
Hi Jennifer
Thank you for taking the time to leave us a review.
I'm really sorry to hear this. I would like to look into this matter further for you and would be grateful if you can please email us at: trustpilotteam@damart.com with your customer account number or full address.
Kind regards
Lucy
Customer service team
I ordered from Damart a dress
I ordered from Damart a dress, quality was poor considering they charge so much, I sent it back 1 week ago no acknowledgement to say they had received so Ive rang up customer service and they said you have to wait 2 weeks for my money to be refunded and also they do not refund postage.
I will never order again - very disappointed with DAMART
16 april 2026
Omdöme utan inbjudan
Svar från Damart
Dear Customer
Thanks for your review.
Just to let you know returns can take up to 14 days to be processed, from the date they are sent back to us. If we have your e-mail address on records, we will send you an e-mail confirming your returns and your card will be refunded.
If the whole order is returned back to us. We also refund/credit the £3.99 postage charge. If the goods have been returned back to us within 14 days.
Kind regards
Adele
Customer Response Advisor
I have nevfirst classer had any problems at all
I have never had any problems at all. the packages are well packed and delivered with care. The quality of all items I have bought have always been first class, but if I do need to return anything then again there is no problem what so ever.100% first class. Thankyou
16 april 2026
Omdöme utan inbjudan
Svar från Damart
Hi Pam
Thanks for your wonderful review and comments. These are greatly appreciated.
Adele, Customer Response Advisor
Always a pleasure to buy from Damart
Always a pleasure to buy from Damart. Quality goods and excellent service
9 april 2026
Omdöme utan inbjudan
Svar från Damart
Hi David
Many thanks for your great review.
I'm pleased to read it's always a pleasure for you to shop with us and you like our goods and excellent service. We look forward to serving you again in the future.
Kind regards
Adele
Customer Response Advisor
Discount taken against returned items.
I have shopped with this company for many years. I recently received a voucher for £15 if I spent £25. I ordered 4 items, in 2 sizes, as the fit is not always good. I kept one size and sent the others back. When I received my statement, they had taken £15 off of all items.so I only received £7.50 discount. I wrote to them, about the mistake. They said the discount is against all order, regardless if any items are returned. I think this is wrong, and won't be buying anything else from them. BEWARE; if you are ordering, and have a discount, it goes against any item you send back too.
2 april 2026
Omdöme utan inbjudan
Svar från Damart
Dear Lesley
Thanks for leaving us a review. I'm sorry you've had to contact us about your order.
The £15 voucher would have been split over the 4 items you ordered. If the two items you kept were more than £25, the full £15 should have been taken off. Please e-mail us your account number on trustpilotteam@damart.com. We will be more than happy to look into this for you.
Kind regards
Adele
Customer Response Advisor
I was extremely pleased with the…
I was extremely pleased with the pyjamas I bought & Would Recommend.
The only downside was the amount of time I had to wait for them to arrive.
But overall very pleased.
29 mars 2026
Omdöme utan inbjudan
Svar från Damart
Hi Jules,
Thank you for your five star review!
I am glad to hear that you are very pleased with the Pyjamas received although I apologise if it took longer for them to be received than expected. We do advise standard delivery for all items is within seven days from date of ordering.
Kind Regards,
Jo
Damart Customer Response Advisor
Very easy to find what I was looking …
Very easy to find what I was looking for. Ordered and delivery was excellent arrived in a few days
29 mars 2026
Omdöme utan inbjudan
Svar från Damart
Hi Lorraine,
Thank you for your five star review!
I am glad to hear you found it easy to find what you were looking for and that the delivery arrived quickly. I hope you are just as happy with the item(s) received.
Kind Regards,
Jo
Customer Response Advisor
Item was of good quality and size right.
Item was of good quality and size right.
27 mars 2026
Omdöme utan inbjudan
Svar från Damart
Hi Joan,
Thank you for your five star review!
I am glad to hear the item ordered was of good quality and size right. We pride ourselves on delivering top service to each and every customer.
Kind Regards,
Jo
Customer Response Advisor
great company.
always good with Damart,good value prices,everything made very well,no problems with easy to navigate website,perfect,many thanks.
15 april 2026
Omdöme utan inbjudan
Svar från Damart
Hi Thomas,
Thank you for your five star review!
It is lovely to hear such positive feedback in regards to our website and the goods offered. We look forward to continuing this into the future for you.
Kind Regards,
Jo
Customer Response Advisor
Returns policy
Returns policy. To return an item because of wrong size costs £3.99. Sending of replacement £3.99. If still not satisfactory return costs anothe £3.99. Almost £12 on postage alone. Disproportionate costs to other mail order companies. Most offer free returns after initial delivery paid. I have not returned an unsuitable item and will be selling it on. Also very unsure about ordering in future if uncertain of size choice
30 mars 2026
Omdöme utan inbjudan
Svar från Damart
Hi Nina,
We appreciate your feedback regarding our delivery and/or return postage costs. We understand that these costs can impact your shopping experience, and we appreciate your perspective on how other sites handle delivery and returns. Your comments have been noted and will be taken into consideration as we continually review our policies.
Kind Regards,
Jo
Customer Response Advisor
I am a disabled wheelchair bound widow
I am a disabled wheelchair bound widow, so I can't go shopping to department stores. I regularly buy items from Damart; and then they are delivered by Evri
10 april 2026
Omdöme utan inbjudan
Svar från Damart
Hi Viera,
Thank you for your five star review and your continued loyalty when shopping with us.
We look forward to continuing this into the future. If there is anything we can do to improve such service please let us know.
Kind Regards,
Jo
Customer Response Advisor
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