Custom Plugs Omdömen 819

TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Customplugs has been my go to place for plugs and tunnels for my entire stretching journey. I am currently at 14mm and there's no other place I'd rather go to. Over the past few years it has taken me... Se mer

Betygsatt 2 av 5 stjärnor

I liked the plugs that I ordered but what makes this experience negative for me is that the delivery times that they promised were very much ignored. Dont make promises you cant keep. Also customer se... Se mer

Betygsatt 5 av 5 stjärnor

I haven't ordered much form this business but every item I've bought I've been extremely satisfied with, everything delivers quickly and the products are high quality and unique. This business is defi... Se mer

Betygsatt 5 av 5 stjärnor

Genuinely the best place to buy plugs! I've bought 10+ pairs over the last couple years and they've exceeded expectations every time. They are great quality and look amazing, I wouldn't buy from anywh... Se mer

Företaget har svarat

Företagsinformation

  1. Smyckestillverkare

Skrivet av företaget

For The Best In Unique And Custom Stone, Acrylic, Wood Plugs, Tunnels, Gauges, Huge Variety Of Original Products- Quality Body Jewelry for your holes.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

819 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har besvarat 54 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(819)

77 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 2 av 5 stjärnor

Wasn't sent discount code

Was ordering some plugs and signed up for the 10% off first order where i had to give them my number and forced sign up for text marketing then when i went to my emails to claim the 10% off there was nothing. Waited 20mins for it still nothing i have also checked my spam. Data grabbing scumbags.

8 mars 2026
Omdöme utan inbjudan
Logotyp för Custom Plugs

Svar från Custom Plugs

Hello Aaron, Sometimes there are glitches or emails go into Junk or trash please check these. I see you ordered on sunday but haven't reached out to us regarding this. We could have manually applied this for you or sent you a code. I can assure you that the offer at sign up does send 10% off codes out. However on this occassion it may be delayed or glitched. I can only apologise for this. Please reach out to us on out contact form for any future orders and we can apply the discount for you.

Betygsatt 5 av 5 stjärnor

Thank you for my loyalty gift-card! :)

Bought my plugs off of Customplugs for years, always top quality service. Really appreciate the loyalty gift card, made my day! Will be returning for many years to come :)

5 mars 2026
Omdöme utan inbjudan
Logotyp för Custom Plugs

Svar från Custom Plugs

Thank you so much for your support over the years! 🖤

It means the world to us to have customers who have been with us for so long, and we're thrilled to hear the loyalty gift card made your day. It's our little way of saying thank you for being part of the Custom Plugs journey.

We truly appreciate your continued support and look forward to helping you find your next favourite pair for many years to come! 😊

Betygsatt 5 av 5 stjärnor

Always been my go to place for all my…

Always been my go to place for all my jewellery excellent customer service and always willing to help just wish it was possible to give even more stars if anyone asks me where to go for jewellery always at the top of the list

26 februari 2026
Omdöme utan inbjudan
Logotyp för Custom Plugs

Svar från Custom Plugs

Thank you so much for such an incredible review! 🖤

Knowing that we're your go-to place for jewellery and that you'd recommend us to others means more than we can say. Our team always strives to provide the best possible service, so it's fantastic to hear that our efforts have made such a positive impression.

The fact that you'd give us even more stars if you could absolutely made our day! Thank you for your continued support, and we look forward to helping you with your jewellery for many years to come.

Betygsatt 5 av 5 stjärnor

Custom Plugs are the best!

I can only praise Custom Plugs.
Hands down the BEST SERVICE I have ever received.
They held up to their Plug Promise, and even helped me out when my local postal service made a mess.
Fast at responding, friendly, and always helpful.

26 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I love this company!

I love this company so much! They are my go-to for plugs and tunnels! The quality is amazing and the prices are reasonable, they have lots of variety and deliver quickly! 😊 They are also very rewarding to loyal customers! I have received extra gifts in some of my orders (like a free pair of plugs or a reward gift card) which I am very grateful for! I would highly recommend this company to anyone! 😊

18 februari 2026
Omdöme utan inbjudan
Logotyp för Custom Plugs

Svar från Custom Plugs

Thank you for your review. We really appriciate you :) Thanks for ordering with us!

Betygsatt 1 av 5 stjärnor

Prodotto non conforme all’immagine

La spedizione ci ha messo più di un mese ho speso 33€ +6€ di dogana per degli orecchini completamente diversi dall’immagine (Picasso jasper stone plug) sono più scuri e il disegno è diverso, trovavo la stessa qualità su temu, speravo che a questo prezzo avrei almeno trovato un prodotto degno di nota

14 februari 2026
Omdöme utan inbjudan
Logotyp för Custom Plugs

Svar från Custom Plugs

Ciao,

Ci dispiace sapere che la tua esperienza non abbia soddisfatto le aspettative.

Per quanto riguarda i tempi di consegna, purtroppo le spedizioni internazionali possono occasionalmente subire ritardi dovuti ai processi doganali locali, che sono al di fuori del nostro controllo. Anche i dazi e le tasse di importazione sono stabiliti dalle autorità del paese di destinazione e non vengono trattenuti da Custom Plugs.

Per quanto riguarda i Picasso Jasper Stone Plugs, essendo realizzati in pietra naturale, ogni coppia è unica. Colori, venature e motivi possono variare significativamente rispetto alle fotografie del prodotto, che vengono utilizzate come esempio della pietra. Questa unicità è una delle caratteristiche principali dei materiali naturali, ma comprendiamo che il risultato finale possa non essere sempre quello che un cliente si aspetta.

Detto questo, ci dispiace che tu non sia rimasto soddisfatto del tuo acquisto. Se ritieni che il prodotto ricevuto sia particolarmente diverso da quanto mostrato o descritto, ti invitiamo a contattare il nostro team di assistenza clienti con alcune fotografie: saremo felici di esaminare il caso e aiutarti nel miglior modo possibile.

Cordiali saluti,

Il Team Custom Plugs

Betygsatt 1 av 5 stjärnor

Order not received

Order not received

I ordered from this website 17 january, today i have still received nothing.
It’s a scam, don’t order from this website.

12 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love the tunnels I ordered!

Love the tunnels I ordered, a 20mm and a 10mm, I had ordered one of them a size too small by accident, I was unsure on the return process, they were speedy and lovely with emails and got me a replacement super fast. Always good experiences with them!

12 december 2025
Omdöme utan inbjudan
Logotyp för Custom Plugs

Svar från Custom Plugs

Thanks for your review. We really appreciate it!

Betygsatt 5 av 5 stjärnor

Love love love!

I love the piercings from CustomPlugs. Super fast shipping, friendly and helpful customer service, and exceptionally high-quality, unique piercings!
I often get compliments on the beautiful jewelry because you can’t buy pieces like these here in Germany.
I always enjoy ordering from them again and again and can highly recommend them to everyone!

10 februari 2026
Omdöme utan inbjudan
Logotyp för Custom Plugs

Svar från Custom Plugs

Thank you for your review. We really appreciate it. Thank you for ordering with us!

Betygsatt 5 av 5 stjärnor

My Go-To

I’ve been stretching my ears for a long time and these custom plugs have easily become my go-to. The sizing is bang on and they’re super comfortable to wear, even for longer periods. The finish is really smooth, so no irritation or sore spots like I’ve had with cheaper plugs before. They go in easily, sit well, and just feel solid and well made.

Ordering was easy and delivery was quick, but I also want to mention the packaging because it genuinely stood out. The added artwork on the parcel and the bags is a really nice touch and makes the whole thing feel more personal and thought-through, not just another generic order. Everything arrived well protected and clearly cared for.

Overall, the quality has been consistently great and you can tell a lot of attention goes into both the products and the presentation. I’d definitely recommend these to anyone stretching their ears properly and I’ll 100% be ordering again.

9 januari 2026
Omdöme utan inbjudan
Logotyp för Custom Plugs

Svar från Custom Plugs

Hello, Garth. Thank you so much for your kind review. We do pride ourselves on quality control and each order is checked multiple times item by item by various team members before its even packed. Making sure our delicate products are packed with extra protection.
Thank you for ordering with us! we appreciate you :)

Betygsatt 5 av 5 stjärnor

Perfection

Easy to order, tunnels are perfect and the packaging is sublime. 10/10

4 februari 2026
Omdöme utan inbjudan
Logotyp för Custom Plugs

Svar från Custom Plugs

Thank you for your review, We are happy you like your order :)

Betygsatt 5 av 5 stjärnor

I’ve ordered a few times from Custom…

I’ve ordered a few times from Custom Plugs now but today I thought they were really worth a 5 star review! I ordered another pair of earring tunnels that I had my eye on but I noticed another packet upon arrival. When opening it there was a gorgeous tear drop set in my size plugs a mix of stone and wood that were simply stunning! They had left a note saying they had noticed me ordering a couple of times and as a thankyou they gave a free gift in my size! What fantastic customer service! I simply adore this company now!

29 januari 2026
Omdöme utan inbjudan
Logotyp för Custom Plugs

Svar från Custom Plugs

Hello Grace, Thank you for your kind review and for all your orders. Our customers make us who we are so we love to give back :)

Betygsatt 1 av 5 stjärnor

Order still not received

I’ve been ordering from Custom Plugs for years, however this recent order I am still waiting to receive. I ordered it on the 29th of December, Customer Service were very helpful but are no longer responding to me - tracking has not updated on original order or on replacement order that was sent last week, neither seem to have made it to Royal Mail, will try and be a bit more patient but if not unfortunately will have to open a dispute with my bank as I have still received nothing :( will unfortunately not be ordering from this retailer again

29 december 2025
Omdöme utan inbjudan
Logotyp för Custom Plugs

Svar från Custom Plugs

Hello Lara, I am sorry you had this experience. We have recently changed our email system as we found some were going into junk and we were not seeing emails. During the period of 29th dec we were advised that our local royal mail sorting office was experiencing staff issues which is out of our control. If you issue with your order still wasn't resolved. Please email us at info@customplugs.com and we can assist you.

Betygsatt 5 av 5 stjärnor

Quality Products & Outstanding Customdr Service

I’ve been buying from Custom Plugs for over five years, and they continue to impress me every time. Their products are great and high quality, but it’s their customer service that truly sets them apart. I recently had an issue, and the team especially Ella - handled it quickly, kindly, and with real care. Even when they didnt need to, they always go above and beyond to help and make sure you’re completely happy.

Thank you, Ella and the Custom Plugs team, for consistently outstanding service.

5 januari 2026
Omdöme utan inbjudan
Logotyp för Custom Plugs

Svar från Custom Plugs

Hello, Thanks for you Review. Thanks for being a long term customer we appreciate you. Our team always try to go above and beyong for our customers. I will pass your comments on to Ella and the team :)

Betygsatt 5 av 5 stjärnor

Fantastic products, fast shipping and excellent customer service

I’ve been ordering from Custom Plugs for years and always loved their products and fast shipping. A little while ago (I’m only just getting round to posting this so the date is an estimate) they really helped me out when I dropped and broke one of my favourite plugs which was one of the limited edition plugs that were no longer on their website. They helped me source a new one and I am so grateful.

31 oktober 2025
Omdöme utan inbjudan
Logotyp för Custom Plugs

Svar från Custom Plugs

Hello Louise, Happy our team could help you. I hope your loving your plugs :)

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