Curo Omdömen 

Melanie with curoechange A great help along the way with all her help with texting calls and all the repairs she is kind considerate and very caring a big thank you

We've had Russell Williams come and do some repairs a few times, hes efficient and easy to talk to. Really nice guy and an asset to the team!

The Gentelman that attends my repairs is fantastic D**e im living in bs14 Hazel street

Although I never met Michelle S in person, you can sense her personality & kindness through messages. She was very on the ball, dealt quickly with everything in regards to exchanging & even after exchange nothing has been too much trouble, she’s helped point me in whichever direction I needed to go

Danny Nieves brilliant work done today very well done

Had to have an emergency boiler repair done as we had no heating due to pressure building up. Contacted Curo and had an engineer named Phillip come out within an hour. He was extremely knowledgable and quickly diagnosed the issue. It was fixed within an hour and he checked it EXTREMELY thoroughly to ensure he didn’t leave us without heating. He also took the time to explain the issue in terms I would understand should I need to explain it to another engineer in the future. 10/10 service from Phillip. These on call engineers are genuinely heroes when it is the cold winter months and they stay out all hours of the night ensuring people have their needs met!

Melanie was so helpful as always dealing with my request she was very prompt and a pleasure as always

Kia Stevens came yesterday to fix the switch on my kitchen light. He was on time and fixed it quickly with no fuss. Kia is good electrician who is always cheerful and polite. It's always a pleasure to see him working about the place.

Melanie is an outstanding professional and a truly wonderful person. She is incredibly compassionate and shows a deep understanding for both healthy individuals and those facing medical challenges. She helped me immensely with my contract change, and I felt that she genuinely cared about my situation. Such kindness and patience are rare nowadays. I highly recommend her!"

Dealt with Krystal and Jess when purchasing my shared ownership property. Both were professional, friendly and informative of the process from start to finish . Communication was spot on and I felt they were there every step of the way to help me. Queries were dealt with promptly. Thank you Curo for assisting with the purchase of our home !

I had reason to contact Curo to rearrange an appt I spoke to a lovely customer adviser called Molly she was really lovely and super efficient what a superstar

Would like to highlight Paul gould who was very professional when carrying out my gas service check. Many thanks :-)

I had a great experience with Krystal managing the sale of my shared ownership property. Communication was excellent throughout, and she was proactive in following up with all parties to keep things moving. I’m very pleased with the service and would highly recommend. Shared ownership is a fantastic option for getting onto the property ladder.

We have recently brought a new home with Curo. We are really pleased with it. But even more so with the customer care support. Beth Maggs has been fantastic. She has been quick at responding and despite how little the snag or issue has been she has been quick to resolve it. We are very grateful.
Thank you Beth.

Melanie Ben Khadhra has gone above and beyond in dealing with what has been a complicated and sensitive situation. She has been an administrator, counsellor, organiser, intermediary, and always picks up the phone or responds to a message. I am not sure what her job title looks like, but I am sure she far excels its expectations.

I recently purchased a small strip of land from Curo and the whole process was handled really well. Krystal Branch in particular was excellent throughout, always responsive, proactive with updates and quick to resolve any questions or issues that came up. She made what could have been a complicated process run very smoothly. Much appreciated.

I would like to thank sarah beazer, for her hard work to make sure our mutual exchange went through nothing was to much trouble for her and she kept us up to date every step also very kind and polite So thank you sarah 🙂

I would like to commend Mark Hooper of Curo's Independent Living Services for his outstanding support for my sister, first enabling her to live happily in her own home and then helping her to move to more suitable housing. He greatly eased her life, advocating on her behalf, helping with decisions large and small, guiding her or doing research on her behalf. From a more practical point of view he helped her with shopping, assembly of furniture, and everything that was needed to make life work well. Most importantly he was a magic combination of an effective help, and an always friendly face. She loved her visits from him, looking forward to them beforehand, and loved that he helped with such smiley kindness. Most of all she liked the "cup of tea and a chat" part of the visit. He was ever respectful of her autonomy, and keen that she should be happy and have all that she needed to retain her independence. Both for her and her wider family, Mark was outstandingly helpful.

Barrie from Curo replaced a bathroom tap efficiently and professionally today. Thank you.

I am writing to formally commend the outstanding service provided by Claude, a plumber with Curo, who recently attended a repair at my property.

I believe it is important to highlight excellence when it occurs, as the dedication of frontline staff often goes unrecognised. Claude originally visited my home to repair a leaking kitchen tap that I had reported. However, since the initial report, two additional taps had begun to drip all the time.

Upon informing Claude of the new issues, he professionally explained that the standard procedure is to only address the specific faults allocated to the scheduled time slot. Despite these constraints, Claude went above and beyond his primary remit. He took the additional time to replace four valves across my remaining taps to ensure that all leaks were fully resolved before he left.

His technical proficiency, combined with a proactive "can-do" attitude, saved me the inconvenience of scheduling further appointments and reflected very highly on Curo’s service standards.

Please ensure that this feedback is shared with Claude and his line manager. I strongly feel that his commitment to high-quality workmanship and customer satisfaction deserves formal recognition and appropriate reward.

Kind Regards,

David Roberts