cult.fit Omdömen 25

I am not at all interested to provide them 1 star rating. Product is good but after sales support is worst. Worst.. I have purchased treadmil after 1-2 month I realised the belt is loose. I have register a complained and I was asked to provide a video in whatsapp and after few days a video call was scheduled with someone whi was not at all listing to me and he was just narrating me how to fix the issue myself. If that fellow meets me sometime I will let you guys no what is the defination of service. Any ways I have fix my treadmil myself n I realised here after I have to take help of location service centers to fix my issues

I have purchased thread mill in the month of October after my 1-2 months of usage it started giving trouble like noise issue and heating problem, still now they are just playing with me sending different kinds of technician every week from last 2 and odd months , one technician will say first motor issue then they replaced motor after that also issue did not get resolved again technician started telling weight issue but it's of 120kg and my weight is 90kg , after all these shit activities for one month they assigned another technician and he is saying there is no issue and he will tell heat is common , anyone if they touch machine while it's running for sure hand will get burnt and he is saying use like that nothing will happen, I am still using it only in minimum speed it is getting heated up like anything, I request everyone not to buy cult products, products are of worst quality and above that customer service and TECHNICIAN are worst pro

Cultfit is third class, over hyped and very expensive. You click on their app or website, hundreds of shameless calls land into your network. Just negotiate and they are willing to give elite membership for less than Rs 1000. These guys are desperate. Don’t budge to their numerous calls. Their gym quality has been pathetic of late. Worst than local gyms

Please do not join this gym its a waste of money... very rude staff... after sales don't exist after u pay.. pls pls don't waste your money...extremely non cooperative staff... pls put your money in better places

Very disappointing experience. Once you pay, the after-sales service is practically non-existent. Customer care is slow, unresponsive, and keeps giving generic replies without actually solving the issue.

Product was faulty from day 1 of purchase and I had to follow up multiple times with no clear resolution, which shows a lack of accountability and respect for customers’ time. It feels like the company is only focused on acquiring customers, not supporting them.

The entire process has been frustrating and stressful. I would strongly advise others to think carefully before subscribing or making any purchase, as getting support afterward can be extremely difficult.

Overall, a very poor customer experience and not what you expect from a brand of this scale.

I have subscribed to a product called transform plus which is supposed to be for weight loss. We are assigned a nutritionist,Mind trainer and a physical trainer for achieving the target. The physical trainers are irresponsible and arrogant. And raising aconcern is such a pain

if you enjoy being scammed, receiving garbage, and then being ignored, Cultsport is your dream company! Their quality is an absolute joke and the construction is laughable. The product you get is a pathetic insult compared to what's advertised. And their customer service? It's a black hole of incompetence. A utterly shameful and disgraceful operation. They are con artists, not a sportswear brand.

DO NOT PURCHASE FROM CULTSTORE. The customer service is pathetic!!!
Ordered a yoga mat with bag and belt from Cult online store. Paid online. Only part of the order was delivered.
I raised a return request the same day. The Agent who came to collect it refused to pick up the items claiming he was not able to process the return request online. I contacted the customer service and they said they would once again initiate the return. Despite several reminders, there is no revert from the store.
After this experience, will avoid purchasing from CULTSTORE in future.

DO NOT BUY FROM CULT STORE. I ordered a massage chair. Paid in full. No delivery on successive days despite a promise the first day and stating they did not have persons for delivery. On ringing Cult Store Customer Disservice. They told me they could not coordinate with their delivery partners could not even co-ordinate with their own delivery team but could only escalate that it arrives in three days after escalation. Since i am leaving for mumbai i asked if i could reschedule. they said i could only do that when delivery partner comes or by writing an email. If i cancelled they could not send confirmation via email or message for delaying delivery or refunding. HORRID SERVICE.

I purchased the Cult Fit Spin Bike expecting a smooth experience, but I’ve been extremely disappointed with the post-purchase service. While the bike itself is decent, the customer support is practically non-existent. Queries take forever to be answered, and getting any assistance or replacement parts has been a frustrating ordeal. A purchase that should have been straightforward has turned into a constant headache

I enrolled for a personal training package at Cult Fit Marathahalli (₹45,900). I was clearly told later that it’s non-refundable, and yes — the invoice mentions that.

But here’s what’s frustrating:

- No one explained the refund policy **before** I paid. I wasn't shown terms or asked to sign anything except a digital payment.
- After just ample amount of sessions, I raised concerns about the poor quality of training.
- Despite multiple follow-ups through email, calls, no one offered a resolution — not even to pause or transfer the sessions.
- The trainers were often unavailable not willing to give time for the client, and support was inconsistent.

Even if non-refundable, when a customer is **genuinely dissatisfied early** and proactively communicates, shouldn’t a brand try to resolve it?

It feels like the company hides behind policy rather than delivering value or caring about retention.

Just sharing here so others think twice before committing to expensive long-term packages.

Escalation Regarding Faulty Cycle & Warranty Miscommunication
I purchased a cycle through the CultFit app, and I’m now facing issues with the battery. Despite it being under a 1-year warranty, I’m being told only one service is free—and even that service didn’t resolve the issue. Now, I’m unable to see the order in my history, and no one is responding to my follow-ups.
This feels like a case of false warranty claim and poor service. I request urgent resolution before I proceed with a formal complaint online.

I’ve been a loyal Cult member for over 2 years, but what happened recently at the Cult Fitness Mumbai center was absolutely unacceptable.

On June 23 at around 6:50 PM, I was publicly threatened and humiliated by the center manager, Nikhil Bhalerao, over a parking issue that had never been flagged before. Instead of approaching me with basic courtesy, he chose aggression, raised his voice, and created a scene in front of other members. There is CCTV footage to prove this incident.

What’s more disturbing is the culture this reflects—favoritism, poor hygiene oversight, and intimidation of long-time members. I expected professionalism and respect from a brand like Cult, not this kind of rowdy behavior.

I’ve tried raising the issue via their app and official channels but have received no real resolution. I am now left with no choice but to escalate this legally and publicly.

Cult claims to promote wellness and community—but right now, all I’ve experienced is silence and humiliation.

I purchased a select membership with cult but due to unable to use that particular gym, I upgraded to pro membership, after sometime, the gym was closed for 1.5 months due to delhi's underground policy. Understandable but still for those 1.5 months my membership was not useable. Now again when I started going, the gym owner has restrained my entry because they have ended their tie up with cult and also because I didn't purchased my pro membership from them they don't allow me to work out there.

Reached out to cult regarding the same. its been more than a Week since they say they are looking into the matter. I tried mailing them I tweeted to their X account but no response. How do a customer trust such brand when they are not providing any solution????
Daily I'm following up but no response.

Cult fit is not designed for your need. You just have 'one size fits all' classes. I damaged my knee because the instructors put me into high intensity exercises. I would strongly recommend against joining cult. Please take sessions that are best suited for you.

Its just a waste of money as the coach are not professional about the time and they dont respond in time , when you ask something you dont get a response easily. Waiting for it to end as it did not help me at all.

Worst brand ever, ordered a quick dry towel they have not dispatched the towel, and it's been more than 10 days, I've contacted them thrice to cancel the order and refund, but they say please refuse at the time of delivery and keep rescheduling the shipment.

17-06-2023 Now they have marked the shipment as delivered when im not at all in India. Writing this from Singapore.
No refund was initiated or a proper reply from the Cult support team for emails.

I am an avid fitness person and visit a gym where i am subscribed already. I decided lets try Cult Fit and downloaded their mobile app. Reviewed the memberships and finalized on Pro. Prior to enrolling I had visited a centre nearby and walked in. I was in the centre for 10+mins but no one came to enquire why i was there. Anyway. That centre is supposedly a 'Elite' centre and not a 'Pro' centre. Unfortunately they have not displayed it anywhere in the centre that it is only an 'Elite' membership centre. Basis my personal experience of walking into the centre and lack of view that its a 'Elite' i enrolled on their mobile app. I enthusiastically went down to the centre on Monday morning and enquired how do i self check-in. The lady there enquired what membership I have and I informed Pro. She immediately said i can visit 'Elite' only twice a month. I enquired where in this centre is is it displayed that it is 'Elite' only. Had someone been professional enough on the day i physically visited, I would have known this place is Elite and not Pro and not enrolled in it because the Pro's are quite far off for me. I would have stuck to my old gym. I reach to customer service to help me and they turn a cold shoulder on me saying sorry they cant cancel or refund. Instead they ask me to pay more to use the service in that centre. Cult need to realize that people come from various background and various reasons may have gone in to deciding something and paying for me. Simply telling pay more or be left out does not help. I am very disappointed with Cult Fit customer service. In my ethics, I would have offered a service recovery that satisfied customer and not ask them to pay more. Guys realize. People from varied backgrounds and their reasons to join or not join are varied.
I am not going to be using your gyms or membership. I stated this on the call with you.

It appears to me you are rather happy keeping my money for a service which I am not going to use. Great, i like how you treat your customers.
Will never refer anyone to this Cult Fit organization.

For Coach Rinku Goel: I enrolled into this Cult Transform Program with the expectation that there would be a time table of Diet and if followed will be able to reduce weight but to my surprise program was about Making an Habit which is far more important than just losing weight since Habit is something which followed will make us have a healthy life rather than a Boring Diet life so kudos to it. But yes they do give you a personal Diet plan and Workout plan of course. You can choose to follow it or not. About Rinku I need to admit she is complete package in terms of fitness and personal development, she just dint help me fix my habits but even helped me to come out more confident than before for which I am very happy about. I have learned to Eat Mindfully which is Rinku's Signature Statement and I am pretty sure il follow this for a long time....
Rinku is certainly a Game Changer and someone whom I can vouch for when it comes to Personal Development so Thank you for it.
Thanks to CULT for this wonderful program and to bring out Talents like Rinku to help people like us😊