AVOID AVOID AVOID!!!!
AVOID AVOID AVOID!!!!! Honest Review.. Stay away!! Sit back grab a coffee and see below!
Firstly we got a visit from Gavin (Sales Rep) who proclaims to be a joiner in his past life. I say past life as he turns into some sort of ghost once you have signed up for a 5 figure some of money despite his promises of over seeing the job and visiting you when its all done to make sure your happy. I'm sure he has borrowed Harry Potters invisibility cloak or is currently held up in the dark lords layer as the job has been complete for nearly a week and i'm still to get a call or a visit but as you will find out communication is not exactly their strong point. Now whilst signing I was ensured I was getting a great deal as some old women was held up in the Western General and as they had already paid the joiners for her job I got £2500 off just for having my windows fitted in their time frame. Happy days I hear you say..... NOT!!! Cleary this line is one he uses on a regular basis as the smell of bull soon came wafting down the phone not 1 week later. Windows were due to be fitted the 14th and 15th May 2 day job max! So as a manager of small independent company I done what any normal person does and booked the time off! Well lets face it if your spending 10k then clearly you are not a vegetable on the coach watching Judge Judy on a daily basis!
Friday 3rd May at 3.50pm I got a call from new guy number 1 (Garry- Surveyor) to say sorry we cannot fit your windows on those dates as the glass wont be in??? Now in order to get my windows fitted I was now going to have to fit into their timescales which was the following week or have the hassle of some windows fitted during the week and the rest 5 days later at the weekend?? eh let me think about that NO!!! I have booked the time off.... its your joiners that have been paid so you do it when you said you can. In comes guy number 2 Andy (Project Manger) we will give you compensation if you continue with the work in the form of £100 off. Now that doesn't even cover half a shift? so he was told no. I was then offered 4 days later a new front door! Now i'm listening, the door had been ordered incorrectly and was costing them money in their work shop, and the work would be done only a day later 15th and 16th. Ok deal everyone makes mistakes and now we are both winning. Dear God how wrong was I!!
The fateful day arrived I had received no communication whatsoever from this company from 7th May. The poor unsuspecting window fitters arrived now poor Liam and his side kick (god bless them) received nothing short of a mouthful as I expected them at 8am (Gavins information) and they arrived at 9am, what a great start to the morning. What I hadn't realised was that the original team who were assigned to the job were currently held up in Peterhead as the youngest member of team had has kicks with a lady friend he met up there and was now AWOL!. Regardless these guys including Sherrie were amazing, by 11am 4 windows were out and new ones in place ready for the next team to take over having found the wandering gent from the night before. However some other poor unsuspecting customer has more than likely been let down by this but never made quite as much noise as I had so it would have been easier to put them off. Now Gary (Surveyor) arrives, he informs me he is leaving the company and informed me that the original team was on their way to take over. So Peter and Stewart were fab, old school hard working but due to the weakest link spending more time on his phone than the job were now trying to do the work of 3 men. This resulted in them leaving at 5.45pm with the windows unfinished, so now we are behind. Roll on day 2!
8am the builders arrive, ok work commences, and by the time I had done the school run I had 3 vans full of guys, hard working guys, Sherrie, and they original team form the morning before, Matthew and Dean to name a few. I will not mention team numbers as they mix them up on a regular basis therefore the correct guys do not always get the credit. Not 2 hours into the job, it was noticed that the job upstairs was not finished correctly outside and poor Matthew was sent to another job just to get a ladder! Now unsuspectingly one of the guys had informed me that the main window in my house measuring over 2 meters would be fitted but it would be after 4pm as there was a problem with the glass. 4pm comes and the work is almost done, except I have a huge hole in my living room wall where the new window SHOULD be. The guys pack up leaving one of the original crew. I'm so sorry I can remember his name but this guy is a saint! Now see when you have a feeling way down in the pit of your stomach that something isn't right and you should run the opposite way? Then trust it!!! the phone rings at 4.45pm (it really should have been to the tune of the deathstar!!) to tell me that the glass for my front window had been smashed, so I was told either board my main window up for 4 days.... REALLY!!!! or stop production and make a new one but it would not be in until 9pm. Well lets face it I was looking for the dark and mysterious look in living room after all so yes I opted for the board....NOT. So after pouring myself a Gin and demanding the window was put in I started my clear up whilst talking to passers by in the village about the shambles of a company I had been dealing with. Lets face it my HD window made it much easier! 8.45pm and Liam and Darren arrive to fit my window at last, but with a twist, they had another piece of glass to replace as there was a scratch on another pane? Having not been informed of this I then got my Inspector Cluso magnifying glass out and sure enough within 10mins I found the damaged pane! These guys deserve a medal. They worked late, walked into the lions den and fitted my window replaced the damage one in their own time. So the windows were in..... but where is my door. 7 days later and not a word not a courtesy call from this company. Now guys come on Alexander Graham Bell invented the telephone many years ago, USE IT!! I called and asked why my door was still not fitted and why I hadn't herd from them. The gormless girl on the other end of the phone had no clue what I was referring too and I may as well have been ordering my usual form the Chinese, she advised she would find out and call me back. 2 hours later she rang to tell me my door wasn't in yet? Hang on, I have a photo of this door, in your actual workshop confused.com!!!! I fear she may have been a stranger to the truth!! Enter guy number 3 (Russell-another manager) You'll find out there lot of them, to inform me yes the door was in (no s**t Sherlock) but they were waiting on the glass and they would fit it next week, 2weeks later than promised by Super Garry who was now off to some other company leaving (Dave-new guy number 4) to pick up the slack. Lia and Dave come back as promised and fitted my door, and the job was complete 12 days ago, after a few snags it was signed of on the 1st June.
Truth be told, the foot soldiers are this company! but are regularly swapped and changed from job to job, they have no communication and there is absolutely no leadership or organisational skills from the top hence why the high staff turnover. If it wasn't for these guys this review would have been much worse. They are the ones facing the irritated clients after the office repeatedly lie and let the customer down. If you have patience an don't mind paying through the nose for a lack of customer service then this is the company for you. Foot soldiers keep doing what your doing, my windows are amazing and hopefully one day the people in the ivory tower will go on both a customer service course and management course (if need be I can give you some tips, do not hesitate too call) to match your high standards.!
12 juni 2019
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