CPC Omdömen 213

Losing our 16 year old cat was heartbreaking made even more difficult when we couldn't get hold of CPC to arrange her cremation. However, thankfully they responded to our messages very quickly, and explained that a new system had messed up their phone lines, they were so respectful and kind and we were reassured that our pet would be treated well. Milly was cremated on 25th January and returned to us today. Thank you so much for helping to make the most difficult part of being a pet owner a little easier.

Just want to say a massive thank u to Gail who cremated my dog teddy and kepted us up to date on when he was coming home iv greatful for everything u did for my boy he wasn't a pet he was like my baby thank u ever so much he is now home in his special memorial corner I'm my living room

Very hard time made easier with instant help, we were able to take our beautiful little dog Tiger straight to CPC ourselves and collected his ashes the same day. We just wanted him home with us where he belongs.
Thank you to Vivienne for your kindness shown to our boy

I recently had to help my daughter with cremation of her pet with her dad, Ruby was the only pet she had known, (chocolate Labrador) she loved this dog. Ruby was 11 when she passed , a happy fulfilled dog. The service we were provided was so very nice and felt complete. My daughter was very happy and felt Ruby had come home in a fitting way. I was more than happy.

I have just collected my beautiful dogs ashes from the vet. I had ordered a Staffordshire Bull Terrier urn so my boy could be displayed in our living room. I cried all the way home. I couldn’t wait to open the box and give my boy a cuddle, only to find the wrong urn. I am so upset and now have to go through all of this again. Looking at the reviews on here, I will be suggesting to the practise manager, they should find a better company. Awful service

Started off ok
Hour wait to get through though
Cats ashes came with no text as promised from the courier first and plaque badly scratched
Got phone call to say they'll send replacement but then I've got to try remove and swap over without causing anymore damage. I spoke to someone on facebook and I said to the woman she should have proof read her email before sending.message started "dead chris "
Seeing as 1 I'm in stage 4 cancer and 2 just put my 17 year cat to sleep I wasn't impressed .as to now no apology.

We recently had to say goodbye to our beloved Saint Bernard, Max, and entrusted Vivian and her incredible team at Cambridge Pet Crematorium to look after our magnificent baby during his final journey. From the moment we contacted them, Vivian and her staff treated Max and us with the utmost compassion, dignity, and care. Considering Max is a very big boy, at least 100kg of bundle of love and joy, it took many hands of care from carefully transporting him from Swindon to Cambridge and taking utmost care of him to prepare us for saying our final goodbye to Max. It was a very personalized experience for Max’s peaceful departure. He looked as beautiful, magnificent and cute due to the care taken by the staff. I am so very thankful!

The beautiful estate, Garden of remembrance- where pets are laid to rest in peace, is a true haven—a tranquil and serene space that offers comfort during such a heartbreaking time. Vivian’s warmth, professionalism, and attention to detail made a difficult day a little easier.

What touched us most was that we were able to bring Max home the same day in a beautifully hand-crafted eternity urn. It means so much to us to have our precious baby this way to honor his memory and keep him close to our hearts.

We cannot thank Vivian and her team enough for their exceptional service and for creating a space where pets are honored and remembered so beautifully. Cambridge Pet Crematorium is more than a service—it’s a sanctuary for both pets and their grieving families.

Highly recommended for anyone seeking compassionate and professional care for their beloved pets.

With love and gratitude 💕🐾💞
Madhumita, Girish and Addy

Having lost our beloved 19 year old cat Max,we made the decision to approach CPC. With some trepidation, I rang and spoke to a very kind lady called Stacey.
She explained everything in a warm and friendly manner, reassuring me the greatest care and dignity would be shown to Max. Stacey was so patient with my tearful moments and didn't rush me to provide details.
We were able to take Max the same day and upon arrival, welcomed by Vivien.
She put us at ease and gave us the time we needed to say farewell to our much loved boy.
Vivien had a lovely calming effect on us both, when we were feeling vulnerable and coping with our grief.
We felt reassured Max was in caring hands and left feeling we had made the right decision.
Stacey and Vivien are wonderful ambassadors for CPC and we are happy to recommend their services.

We lost our cat almost a year ago, and unfortunately the vets made an error with the paperwork and she was communally cremated instead of individually. I recognise this was not the fault of CPC, however our dealings with them following this leave a lot to be desired.
We initially went to the garden of remembrance to find the communal burial plot but found that her ashes had not been scattered yet (I later learned they only do this twice yearly, therefore already prolonging the grieving process for pet owners)!
Upon emailing CPC a few months later we were told to go into the crematorium reception area when we visited again, and that someone would be able to come out and assist and direct us.
This wasn’t the case at all. We were told we needed to ‘just walk around’. I explained I had already done this and still couldn’t find any of the newer plots, and asked if they were in a certain order. The lady who dealt with us said ‘I can’t come out; this is a call centre’ (we hadn’t even asked that she come out; I was merely expecting a point of reference or a direction of where to look given that the newer plots seemed to be at the front). She told us to wait and then came back with an old map where she marked on by hand where our cat’s ashes would be. This map was so old that the last plots on here are the ones from 2005. I’m sad that an already difficult process wasn’t made any easier and that we were made to feel quite unimportant. I’m not sure why the protocol wasn’t to first give us an updated map?! May I suggest as a point of improvement that this company updates the remembrance garden map from time to time (or provides reference points) if their lukewarm staff are too busy with phone calls to physically assist, and that staff are trained to be more personable (given that they are communicating with customers dealing with loss).

Vivienne was really lovely, I really appreciate all her efforts and she made my pets cremation more bearable.

SICK: Avoid CPC for pet cremations because they really DONT CARE, You need to read!

I lost my dog on 4th December 2024, I had fallen on hard times so used PDSA who were kind and professional but (at the time), seemed under-informed on the CPC process of communal pet cremation.

Originally I called CPC at 9am upon their opening to find out “when” my dogs ashes were being sprinkled (as told), in the garden, so I could drive to Cambridge to bring my other dogs ashes (to also be sprinkled, so they could be together). A woman (inital “A”and I really don’t feel like protecting the cold hearted person), said that CPC collect and bury a “small” part of the ashes on communal cremations, and bury them TWICE A YEAR which was January and July (I was horrified, as there could be thousands of dog ashes from JULY going in the ground together), she went on to say, my dog will be buried in January and to call back in January for a date… this started a whole new conversation because I wasn’t aware of this process and would never have chosen a communal cremation if I did… This felt very cold and unimportant, everything I NEVER WANTED for my dog, so naturally, I wanted to change my dogs cremation to a solo cremation.

“Woman A” went on to say that I needed to go back to the vets and find out if the dog had left, as she didn’t know the times they are picked up and things couldn’t be changed once they’ve left the vets premises, AS THE BAGS THE ANIMALS ARE PUT IN, AREN’T EVEN NAMED WHEN THEY RECEIVE THEM, well I wanted to be SICK!

Extremely upset, I called PDSA on the emergency line as soon as they opened and I explained what CPC had told me, I was called back and told that ALL DOGS BAGS HAVE THE ANIMALS NAMES ON and numbers and my poor dog was collected at 6am.

I quickly rang back CPC and explained what PDSA had said and that our pets names and numbers ARE ON THEIR BAGS and to please save my dog… she asked me to hold the line to speak to “A” and returned with the words “MY DOG HAD ALREADY BEEN CREMATED”

The staff didn’t even know pick up times on the previous conversation and now all of a sudden “A” knows that within a few hours, collection all the way from Pitsea driving to Cambridge and probably numerous other pick ups, that our dogs are already gone! To me it felt like they just didn’t want to do the paperwork.

COLD, HEARTLESS COMPANY THAT WONT GO THE EXTRA MILE FOR YOUR PETS AND I LIVE WITH YOUR DISGUSTING WORDS AND COMPANY CREMATION PROCESS… ALL YOU SAID IS JUST SICK, I BELIEVE THE WORDS OF PDSA “THAT OUR ANIMALS BAGS ARE NAMED” AND YOU COULD HAVE HELPED ME (AND PROBABLY THOUSANDS OF OTHERS), WHO WOULD/ WANT, AND HAVE THE RIGHT, TO CHANGE THE WAY THEIR PETS ARE HANDLED WHEN THEY KNOW YOUR COLD CREMATION PROCESS.

You can defend all you like, but your words and process ARE JUST SICK, you were on loud speaker at work and we all heard what “A” said, listen back to the conversation yourself, we all have, many many times, you’ll find What I’ve written is correct… your explanation to your cremation process, and what you claim about our animals just being put in bags without their names on, is just sick!!

Firstly, there should be an option for zero stars.
My experience with this company has been horrendous from start to finish.
Firstly, I was told they would be in touch to arrange collection or delivery.
When this didn't happen, my husband called them as we really wanted to pick my much loved cats ashes up in person.
I was worried that they would send these by courier the week before Christmas, which could be problematic.
Unfortunately, without any contact, they had sent my boys ashes with DPD.
What followed was 10 seperate phone calls over 2 days, on hold for lengthy periods each time, only to be given delivery windows each time, that were missed. And constant miscommunication at their end.
I also got a phone call from Ada, a member of staff from the crematorium who told me there was nothing she could do and "hopefully" he would be delivered that day. She laughed and said he had "been on a big adventure"
This was perhaps in reference to the fact my beloved pets remains had been mistakenly sent to Birmingham instead of Glasgow.
Then, to add insult to injury,the delivery was left on my doorstep in the rain by DPD. Despite me waiting, distressed, all day for it to arrive.
I will be complaining formally, but please don't entrust your pets to these people.
It's a poorly managed production line

Sadly losing our dog Harvey we entrusted him to CPC for cremation. His Ashes were returned a week later by the most courteous delivery driver I have ever met. He took the time when handing over the Ashes to ask about Harvey which made receiving the Ashes easier.

Wonderful company, very professional and very nurturing with everyone. We had a lovely advisor called Vivian and she made our experience easy 100/10! she catered to us & our pet sugar with love, care & empathy. Thank you so much CPC. We travelled from far and would 100% recommend.

You took care of our Frankie for us and we can't thank you enough. Every question or concern we had was answered and every person we spoke to were very sympathetic and understanding. It was nice to feel reassured that our boy was being looked after and we were told about everything that was going to happen. Thank you so much for looking after our boy.

I telephoned your company just for information about what happens and about where my beautiful border collie Conan went to,a lovely lady called Carol was amazing she explained everything to me,was so polite and understanding,,I was in bit,s she was so kind,her customer service was brilliant, thankyou Carol,we need more of you in this world,Paula,Clint hyman x

Thank you so much to CPC for everything involved in looking after my Taz - especially to Vivian who was so helpful and compassionate - fantastic service

I am writing to put a complaint in about the way my cat Princess and I have been treated since she passed away.  I left her in your care after I arranged for a single cremation on the morning of Monday 21st October.  I paid for everything.  Money was took from my account.  But then a few days later I got a text to my mobile phone number from PDSA to say I had 48 hours to decide what I wanted to do.  Well I was distressed at this.  This just added to my grief and sadness of losing Princess.  Also for us to be treated with no dignity is a disgrace.  Seriously it's unacceptable.  How can this be happening at the worst time when I've lost Princess.  It's just a business to you.  Money is most important to you.  Not the dignity or care of pets and their owners.  I am totally disgusted and disappointed in the lack of respect at such a difficult time.  I hope u take note of this and maybe look into the management of this business and lack of care so no one else has to suffer like I am.

AN APOLOGY IS NOT GOOD ENOUGH. SHOULDN'T HAPPEN!

* * * * *

30.10.2024

I wrote, posted & emailed my letter *above* as an attachment.

The email was sent to :

Rebecca . Horton -at- cpccares . com

whom I believe is the Individual Cremations Manager of CPC.

-

On 30.10.24 I received this response:

I acknowledge your complaint and will investigate this thoroughly for you.

I will get back you we my findings.

-

At the date of posting this review being (17.11.24) I have yet to receive any further response from Ms R.Horton.

I would not recommend this place at all. It's just a...
-s- h * t * -y- business interested in money with complete lack of care and dignity!

The rating would be 0 stars if this was possible!!!

Thankyou for your care and compassion of my baby boy marley 💙 he arrived with me ahead of schedule yous helped me when I was overcome by grief to sort out his arrangements thankyou from me and marley

My dog Bella passed away on the 30th of September and I wanted her to have a private cremation and I made a payment over the phone and got the ashes back about 1 week later and then last week I got a call from CPC cremation about they need a payment I'm trying to heal by losing her.so today I phoned CPC and the woman i spoke to was very rude disgusting I don't even think they deserve 1 star they don't have any respect what a person is going through after losing their pets