My daughter am I met with a kind approachable staff. He was patient and thorough with his explanations. He explained all of our options and ensured we were happy with our purchase. Overa... Se mer
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There were lots of different designs of furniture but we were looking for certain types as most places we had been to didn’t have what we were hoping to find the sizes were more important as we have... Se mer
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The female member of staff who greeted us was extremely helpful. Having described the style of sofa we were after she walked us around the showroom until we found the perfect sofa. She did tell us her... Se mer
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Very friendly staff. Helpful and informative. Although the staff were busy we didn’t feel rushed. We were more than happy with our purchase and Experience. Definitely will return again.
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Företagsinformation
Om Cousins Furniture
Skrivet av företaget
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Kontaktuppgifter
4,8
Utmärkt
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Pete was very thorough and helpful…
Pete was very thorough and helpful both in the store and on the telephone after we decided to go ahead with the purchase.
11 juni 2026
Svar från Cousins Furniture
Hi,
Thank you for your wonderful feedback!
We're delighted to hear that Pete provided such thorough and helpful service, both during your visit to the store and afterwards on the telephone. We understand how important it is to feel supported throughout the entire purchasing process, and it's great to know Pete was there to assist every step of the way.
We'll be sure to pass your kind words on to him.
Thank you for taking the time to share your experience, and we hope you enjoy your new furniture.
Kind regards,
Cousins Furniture Team
Steve
Steve, the salesman we dealt with, was very knowledgeable and helped us find what we were looking for
He gave us time to consider our decision and then was very helpful with placing our order.
7 juni 2026
Svar från Cousins Furniture
Hi Elaine,
Thank you for your wonderful feedback!
We're delighted to hear that Steve provided such knowledgeable and helpful service during your visit. It's great to know that he took the time to understand what you were looking for, gave you the space to consider your options, and was there to assist when you were ready to place your order.
We believe purchasing furniture should be a relaxed and enjoyable experience, so we're pleased that Steve helped make the process so positive for you.
Thank you for taking the time to share your experience. We'll be sure to pass your kind words on to Steve.
Kind regards,
Cousins Furniture Team
Buying a new Sofa. Lots of choice & really good deals.
Anne the staff member that greeted us, showed us around and advised us was friendly, knowledgeable and really helpful. We were looking to purchase a new sofa and there was such a lot of choice it was difficult to know where to start but Anne listened to our needs and ideas and came up with the perfect sofa for us. We are happy with our selection and look forward to delivery.
12 juni 2026
Omdöme utan inbjudan
Svar från Cousins Furniture
Hi Diane,
Thank you for your wonderful review!
We're delighted to hear that Anne provided such friendly, knowledgeable, and helpful service during your visit. With so many sofas to choose from, we know it can sometimes be difficult to know where to start, so it's fantastic to hear that Anne took the time to listen to your needs and helped you find the perfect sofa.
We're thrilled that you're happy with your selection and appreciate you choosing Cousins Furniture. We hope you enjoy your new sofa when it arrives and that it brings you many years of comfort.
Thank you again for taking the time to share your experience.
Kind regards,
Cousins Furniture Team
Easy to order didn’t have to wait too…
Easy to order didn’t have to wait too long for our rug which we are very happy with.
3 juni 2026
Svar från Cousins Furniture
Hi Susan,
Thank you for your lovely feedback!
We're delighted to hear that the ordering process was easy and that your rug arrived without a long wait. Most importantly, it's wonderful to know that you're very happy with your purchase.
Thank you for choosing Cousins Furniture and for taking the time to share your experience. We hope to welcome you back again in the future.
Kind regards,
Cousins Furniture Team
Alan was extremely helpful and…
Alan was extremely helpful and professional. He is always very kind to Cathy who has learning disabilities.
9 juni 2026
Svar från Cousins Furniture
Hi Sara,
Thank you for your lovely feedback!
We're delighted to hear that Alan provided such helpful and professional service during your visit. It means a great deal to us to know that he took the time to ensure both you and Cathy felt comfortable and well looked after.
Your kind words about the care, patience, and kindness Alan showed towards Cathy are especially appreciated. We believe every customer deserves a welcoming and supportive experience, and we're pleased Alan made such a positive impression.
We'll be sure to pass your comments on to him.
Kind regards,
Cousins Furniture Team
Good range of discounted furniture…
Good range of discounted furniture availabe with very helpful staff
8 juni 2026
Svar från Cousins Furniture
Hi Vinesh,
Thank you for your feedback!
We're delighted to hear that you were pleased with our range of discounted furniture and found our staff to be very helpful. We work hard to offer great value alongside excellent customer service, so it's wonderful to know that was reflected in your experience.
Thank you for taking the time to leave a review, and we hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team
Brilliant experianceat the salesman who looked after us…
Pat the salesman who looked after us moved heaven and earth to help us decide on our purchase and quite honestly nothing was to much trouble he took his time to make sure that we were happy with our purchase. In all honesty he is a credit to your company
10 juni 2026
Svar från Cousins Furniture
Hi Mr Parry,
Thank you so much for your fantastic feedback!
We're delighted to hear that Pat provided such an exceptional level of service during your visit. It's wonderful to know that he took the time to help you make the right decision and ensured you were completely happy with your purchase.
Your comments about Pat "moving heaven and earth" and that nothing was too much trouble are exactly the kind of experience we strive to provide for every customer. We couldn't agree more that he is a real credit to the company, and we'll be sure to pass your kind words on to him.
Thank you for taking the time to share your experience, and we hope you enjoy your new furniture for many years to come.
Kind regards,
Cousins Furniture Team
Kimberly was a superb member of staff…
Kimberly was a superb member of staff very helpful, nothing to much trouble for her to ensure my wellbeing
9 juni 2026
Svar från Cousins Furniture
Hi Gail,
Thank you for your wonderful feedback!
We're delighted to hear that Kimberly provided such superb service during your visit. It's lovely to know that she was so helpful and took the time to ensure your wellbeing, with nothing being too much trouble.
We pride ourselves on delivering exceptional customer care, and your kind comments will mean a great deal to Kimberly. We'll be sure to pass them on.
Thank you for taking the time to share your experience, and we look forward to welcoming you back again soon.
Kind regards,
Cousins Furniture Team
Svar från Cousins Furniture
Hi June,
Thank you for your lovely feedback!
We're delighted to hear that you received attentive service without feeling pressured or intruded upon. We believe the best shopping experience comes from being available when needed while giving customers the space to browse comfortably at their own pace.
Thank you for taking the time to share your experience. We hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team
Such an amazing choice of everything
Such an amazing choice of everything. Very helpful start. Not at all pushy. Which would always make me walk out. Choice of designs and colours. Beds and mattresses. The shop was so well setup. Spotlessly clean. Excellent discounts too
9 juni 2026
Svar från Cousins Furniture
Hi Mrs Hill,
Thank you so much for your lovely feedback! We’re really pleased to hear you enjoyed the wide choice of products and found our team helpful without any pressure—that relaxed experience is exactly what we aim for.
It’s also great to know you appreciated the store layout, cleanliness, and the range of designs and offers available.
We really appreciate you taking the time to share your experience and hope to see you again soon!
Best regards,
The Cousins Furniture Team
Wayne the assistant and the cashier…
Wayne the assistant and the cashier were very helpful thank you
8 juni 2026
Svar från Cousins Furniture
Hi Tony,
Thank you for your kind feedback! We’re so pleased to hear that Wayne and the cashier were both very helpful during your visit.
We really appreciate you taking the time to share your experience—thank you for choosing Cousins Furniture!
Best regards,
The Cousins Furniture Team
Excellent Service
Our enquiry resulted in us placing an order due to the professional, polite and friendly manner we received when dealt with by a gentleman named Pete.
6 juni 2026
Svar från Cousins Furniture
Hi Diana,
Thank you for your lovely feedback! We’re so pleased to hear that your enquiry led to an order and that Pete provided such a professional, polite, and friendly service throughout.
We’ll be sure to pass your kind words on to him—he’ll be delighted! Thank you again for choosing Cousins Furniture, and we hope you enjoy your new purchase.
Best regards,
The Cousins Furniture Team
Excellent customer service provided by Samantha…
My wife and I purchased a 3 seater sofa and snuggle chair from your Shrewsbury branch and we couldn’t believe how stress free it was compared to other retailers.
We were looked after by a delightful young lady whose name was Samantha Harwood, her attention to detail was fabulous and she certainly went the extra mile by showing us how our items would look in the colour we had chosen.
We wouldn’t t hesitate in returning should we require anything else and this would be solely down to the service we received from Samantha.
4 juni 2026
Svar från Cousins Furniture
Hi Nick,
Thank you so much for your wonderful feedback! We’re delighted to hear that you and your wife had such a stress-free experience purchasing your sofa and snuggle chair from our Shrewsbury branch.
It’s especially lovely to hear how well you were looked after by Samantha Harwood—her attention to detail and willingness to go the extra mile truly make a difference, and we know she’ll be thrilled to receive your kind words.
We really appreciate your recommendation and look forward to welcoming you back again in the future.
Best regards,
The Cousins Furniture Team
Salesperson Della was excellent but on…
Salesperson Della was excellent but on a call to cousins to place order her colleague could not find the discounted price quoted because he couldn’t find it on the computer. Della called back when she was at work the weekend and confirmed original price and we placed the order. Staff should all know how to use systems.
31 maj 2026
Svar från Cousins Furniture
Hi,
Thank you for your feedback! We’re really pleased to hear that Della provided such excellent and knowledgeable service and helped make your experience so positive.
We’re sorry to hear there was some difficulty when placing the order over the phone. We completely understand how frustrating that must have been, and your comments about system familiarity are appreciated and will be shared with the team to help improve consistency across all colleagues.
We’re glad Della was able to step in and get everything resolved for you, and we hope you’re looking forward to your delivery.
Best regards,
The Cousins Furniture Team
Really nice sales man very…
Really nice sales man very knowledgeable thank you Pat made our experience very enjoyable can not wait to get our delivery
7 juni 2026
Svar från Cousins Furniture
Hi Carl,
Thank you for your lovely feedback! We’re so pleased to hear Pat made your experience so enjoyable with his knowledge and friendly service.
We’ll be sure to pass on your kind words to him—he’ll be delighted! We hope you love your new furniture when it arrives.
Best regards,
The Cousins Furniture Team
The shop assistant that served us was…
The shop assistant that served us was really helpful and very knowledgeable.
31 maj 2026
Svar från Cousins Furniture
Hi Mr Rathbone,
Thank you for your lovely feedback! We’re so pleased to hear that the shop assistant was really helpful and very knowledgeable during your visit.
We really appreciate you taking the time to share your experience and hope to see you again soon!
Best regards,
The Cousins Furniture Team
Beware of delayed delivery times.
Bought a corner sofa from the Shrewsbury store for delivery within 16 weeks (thought we would support a smaller locally owned business rather than one of the big national sofa chains). Big mistake !! After a long and patient wait and subsequently paying in full for the sofa, we have now been advised that our delivery date will be 18 weeks from date of order. I know it's only an extra 2 weeks but it's a matter of principle. We ordered and paid for a sofa to be delivered within 16 weeks and that is not happening. Exhausted my patience waiting for the sofa, so have none left to trawl through their small print, which will inevitably excuse them from having to offer us any real sort of apology by way of a price reduction or even the offer of free delivery (we've already paid them an extra £89 for that!!!) I would give zero stars but I've given 2 stars in the hope that we are pleased with the sofa when it eventually arrives. We won't be shopping with them again
8 juni 2026
Omdöme utan inbjudan
Svar från Cousins Furniture
Dear Customer,
Thank you for taking the time to leave your feedback.
Firstly, we would like to sincerely apologise for the delay to your order and appreciate how disappointing it is when an expected delivery date changes, particularly after you have already waited patiently for your new sofa.
Unfortunately, a number of unforeseen circumstances affecting international shipping and supply chains, including disruption caused by ongoing overseas conflicts, have resulted in delays to some containers arriving in the UK. Regrettably, this has impacted a small number of customer orders, including your own.
Whilst we always provide the most accurate lead times available from our suppliers at the time of purchase, the following note is included on our customer invoices:
"The lead-time quoted by our supplier is given as accurately as possible but cannot be guaranteed."
We understand that this does not lessen the frustration of having to wait longer than anticipated, and we are genuinely sorry that your experience has not met the high standards we strive to deliver.
We appreciate your patience and support of our family-owned business, and we very much hope that once your sofa arrives, you will be delighted with the quality and comfort of your purchase.
Kind regards,
Cousins Furniture Customer Services
Svar från Cousins Furniture
Hi Janette,
Thank you for your feedback!
We're delighted to hear that the staff member who assisted you was extremely helpful. Providing friendly and knowledgeable service is something we take great pride in, so it's wonderful to know you had a positive experience.
We appreciate you taking the time to leave a review and hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team
I was allowed the freedom and space to…
I was allowed the freedom and space to look around without a salesperson following my every move. Staff were on hand for questions but then backed off and let me carry on browsing. This gave me confidence that I was not going to be pressured into a purchase. The whole experience was really relaxed.
7 juni 2026
Svar från Cousins Furniture
Hi Emma,
Thank you for your wonderful feedback!
We're delighted to hear that you enjoyed such a relaxed shopping experience with us. We believe customers should have the freedom and space to browse at their own pace, while knowing that help and advice are available whenever needed.
It's great to know that our team's approach made you feel comfortable and free from any pressure, allowing you to make your decisions with confidence.
Thank you for taking the time to share your experience, and we hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team
Svar från Cousins Furniture
Hi Ifat,
Thank you for your kind feedback!
We're delighted to hear that you received great customer service and found our team to be friendly and helpful. Providing a welcoming and enjoyable experience for our customers is always our goal.
We appreciate you taking the time to leave a review and hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team
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