Robert was absolutely superb, very knowledgeable and supported our decision choices. We went in to look at sofas and walked out with a dining table. Great experience, will definitely be back.
Företaget har svarat
Plats
Byt platsUnit B1 Braintree Retail and Leisure Park, Charter Way, CM77 8YJ Braintree, Essex, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What a great place, the furniture is amazing for an outlet, the slightest mark and sooo much ch off the RRP. All staff were super helpful and smiling. Darren who served us was really informative about... Se mer
Företaget har svarat
Highly recommend the Braintree Outlet store. The store had a super selection of quality items and i purchased several items. Really impressed with the friendly service from the whole team, especially... Se mer
Företaget har svarat
Just purchased bedroom wardrobes and Chest draws, great team ,at Braintree Freeport, really knowledgeable, and would definitely go back , plus saved £1000 on retail ,cannot fault , Thank you
Företagsinformation
Skrivet av företaget
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Skrivet av företaget
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Kontaktuppgifter
Unit B1 Braintree Retail and Leisure Park, Charter Way, CM77 8YJ, Braintree, Essex, Storbritannien
- 01376 526489
4,6
Utmärkt
29 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Extremely helpful and knowledge about…
Extremely helpful and knowledge about the products.
31 augusti 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Superb customer experience
Robert was absolutely superb, very knowledgeable and supported our decision choices. We went in to look at sofas and walked out with a dining table. Great experience, will definitely be back.
19 augusti 2026
Omdöme utan inbjudan
Svar från The Cotswold Company - Braintree Outlet
Good afternoon Ben Rowland,
We're so pleased to hear about your great experience and that our team member was so knowledgeable and supportive of your choices. It's wonderful that you found something you loved, even if it wasn't what you initially came in for! We look forward to welcoming you back.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Credit to the company
Amazing staff. Really helpful and knowledgeable.
Pleasure all round.
6 augusti 2026
Omdöme utan inbjudan
Excellent customer service
Robert was very helpful and made our shopping experience enjoyable.
8 augusti 2026
Omdöme utan inbjudan
Great customer service from Robert
Great customer service from Robert. Nothing was too much trouble to ensure we purchased what we were looking for.
Thank you
18 juli 2026
Omdöme utan inbjudan
Svar från The Cotswold Company - Braintree Outlet
Good afternoon Susan Rothwell,
We're so glad to hear that our team member provided great customer service and ensured you purchased what you were looking for. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Most helpful gentleman called Robert…
Most helpful gentleman called Robert helped us in store today, couldn’t fault his service in any way! He answered all our questions, very professional and kind. Thank you so much ✨
6 juni 2026
Omdöme utan inbjudan
Svar från The Cotswold Company - Braintree Outlet
Good afternoon Jade Hickmott,
We appreciate your positive feedback. We are so happy to hear our team member provided professional and kind service. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Thank you
Thank you. I am very pleased with all my purchases. Robert was very friendly incredibly helpful. A great shopping experience. Thank you! Jo
16 maj 2026
Omdöme utan inbjudan
Svar från The Cotswold Company - Braintree Outlet
Good afternoon Joanna Hughes,
We appreciate your positive feedback! We're happy to hear that you are pleased with your purchases and had a great shopping experience. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Robert was wonderfully helpful
Robert was wonderfully helpful. Thank you Robert 😊😊
12 mars 2026
Omdöme utan inbjudan
Svar från The Cotswold Company - Braintree Outlet
Good afternoon Fiona,
We are so happy to hear that you found our team member helpful! We appreciate you taking the time to share your positive experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Top staff
Top staff - amazing service and fantastic stock! Defo worth a trip 😊
4 april 2026
Omdöme utan inbjudan
Helpful and friendly staff
Anna and Darren in the store were really friendly and helpful! Highly recommend a visit.
3 april 2026
Omdöme utan inbjudan
Svar från The Cotswold Company - Braintree Outlet
Good afternoon Melissa F,
We're happy to hear that our team members were friendly and helpful during your visit! We appreciate your recommending a visit to our store.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Exceptional customer service.
Robert and Layla provided ultimate customer care, really impressed with their patience and knowledge of all products. Highly recommend this store and will definitely return.
2 april 2026
Omdöme utan inbjudan
Svar från The Cotswold Company - Braintree Outlet
Good afternoon Louise Halim,
We appreciate you sharing your experience. We're so happy to hear that you were impressed with the customer care, patience, and product knowledge. We look forward to your return!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
THE BEST CUSTOMER SERVICE!
I have to commend Robert who works at this company for his EXCELLENT customer service, brilliant sales mind and his patience. I had been in store, looked round decided I didn’t like anything and was literally walking out done when Robert stopped me. He asked me some questions I told him I had a couple of pieces of bedroom furniture at home but couldn’t find anything matching, that I’d look online at a later date… wait for sales see what I could do from home. I thanked him and was going to go. He didn’t just let me leave, he told me to hold on, stood with me and researched furniture on the computer, matched my current items gave me other options when the sizes wouldn’t work and got me exactly what I needed. I’m telling you now The Cotswold Company would not have got that sale if it wasn’t for him. This man needs a promotion! Thank you Robert, I’m truly appreciative and look forward to receiving the two chests of drawers that I bought.
27 februari 2026
Omdöme utan inbjudan
Svar från The Cotswold Company - Braintree Outlet
Good afternoon Tammy and Garry Pepperman,
We're happy to hear that you had such a positive experience! It's wonderful to know that one of our team members went above and beyond to assist you in finding the perfect furniture. We appreciate you taking the time to share your feedback, and we're grateful for your purchase.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
After visiting the braintree store i…
After visiting the braintree store i had to leave a review
The staff there were superb!
Couldn't do enough for me, packed everything up for me and help me load on to the truck, Robert was incredible and went above and beyond for me, even found me a bench from another branch.
Layla, helped me load and wrapped the stuff.
Top service!! I would hire them 🫵🏼
21 februari 2026
Omdöme utan inbjudan
Svar från The Cotswold Company - Braintree Outlet
Good afternoon Dean,
We're happy to hear that you had such a positive experience at our store. It's great to know the team went the extra mile to assist you with your purchase and loading. We appreciate your kind words and recognition of their exceptional service!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Robert gave great service
Robert gave great service, patient and willing to provide options
18 februari 2026
Omdöme utan inbjudan
Svar från The Cotswold Company - Braintree Outlet
Good afternoon Terry,
We are happy to hear that you received great service. We appreciate you taking the time to leave us this positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Such a great Team at The Cotswold…
Such a great Team at The Cotswold Company, Braintree. Rob, Mark & Darren could not have been more helpful. Bought two beautiful light fittings and will be back to try to source bedroom furniture from the ever changing stock later in the year.
17 februari 2026
Omdöme utan inbjudan
Svar från The Cotswold Company - Braintree Outlet
Good afternoon Clare R,
We're happy to hear that you had such a positive experience! We appreciate your kind words about the team's helpfulness and are delighted you love your new light fittings. We look forward to welcoming you back later in the year.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Highly recommend the Braintree Outlet…
Highly recommend the Braintree Outlet store. The store had a super selection of quality items and i purchased several items. Really impressed with the friendly service from the whole team, especially Layla who went above and beyond, helping pack and load our items. Will definitely return.
12 februari 2026
Omdöme utan inbjudan
Svar från The Cotswold Company - Braintree Outlet
Good afternoon Karen Sullivan,
We're happy to hear you recommend our Braintree Outlet store and found a super selection of quality items. We appreciate your kind words regarding the friendly service, especially from our team member, and we're glad they went above and beyond to assist you. We look forward to your return!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent items well made first class…
Excellent items well made first class customer service
4 februari 2026
Really great experience
Really great, helpful team. A large amount of furniture which was displayed well. If you love the Cotswold company, this is worth a visit. Thx you.
19 januari 2026
Omdöme utan inbjudan
Just purchased bedroom wardrobes and
Just purchased bedroom wardrobes and
Chest draws, great team ,at Braintree Freeport, really knowledgeable, and would definitely go back , plus saved £1000 on retail ,cannot fault , Thank you
7 januari 2026
Omdöme utan inbjudan
Great service and staff.
30 december 2025
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