I purchased a Cosy Llama pashmina for my daughter's wedding at the end of March 2026. The pasmina was warm and comforting on a chilly spring wedding day. I purchased the colour 'pearl' which was compl... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Delivery was quick. Quality is gorgeous, soft an luxurious, perfect for my daughter's cold and windy wedding day!
J’ai reçu des échantillons de tissus et couleur trés vite, ce qui m’a permis de choisir mon étole, qui est douce, chaude, et de bonne tenue pour un effet superbe pour le mariage de ma fille et à porte... Se mer
Je suis très satisfaite. La châle est de très bonne qualité, il est magnifique! La couleur ivoire semble légèrement jaune à côté d'un blanc, mais ça s'harmonise parfaitement avec ma robe de mariée.... Se mer
Företagsinformation
Skrivet av företaget
Cosy Llama specializes in creating handcrafted alpaca wedding shawls that are designed to be both luxurious and practical. These shawls are made primarily from alpaca wool, which is known for its softness, warmth, and hypoallergenic properties. The shawls are hand-woven and then brushed to achieve a soft and comfortable texture, making them an ideal accessory for a wedding, especially for outdoor ceremonies where warmth might be needed. The shawls come in a variety of colors, including classic white, ivory, and other shades like silver blue, navy, and cranberry. Each shawl measures approximately 200 cm by 65 cm, providing ample coverage. Additionally, they are produced ethically and sustainably, sourced from alpacas raised in the Andean Mountains of Ecuador. Cosy Llama also offers fabric samples for those who want to ensure a perfect match with their wedding attire. For convenience, Cosy Llama provides worldwide shipping, with delivery times varying by region. They also offer express shipping options for those in need of a quicker delivery. The shawls are easy to maintain, with detailed care instructions provided, ensuring they remain a cherished part of your wardrobe long after the wedding day. Overall, Cosy Llama's alpaca wedding shawls combine ethical production with timeless elegance, making them a thoughtful addition to any wedding ensemble.
Kontaktuppgifter
Lisbon, Portugal
- contact@cosyllama.com
- www.cosyllama.co.uk
4,8
Utmärkt
145 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast delivery and great product
20 mars 2026
Luxurious
Delivery was quick. Quality is gorgeous, soft an luxurious, perfect for my daughter's cold and windy wedding day!
20 mars 2026
I purchased a Cosy Llama pashmina for my daughter on her wedding day.
I purchased a Cosy Llama pashmina for my daughter's wedding at the end of March 2026. The pasmina was warm and comforting on a chilly spring wedding day. I purchased the colour 'pearl' which was complimented on by many guests. My daughter has worn the pashmina several times since the wedding and absolutely loves the quality and feeling it brings to her when she wears it. I am delighted with the purchase.
25 mars 2026
Not a great experience
Not a great experience. While the shawl itself is nice, the returns process is a nightmare. Don’t believe their claims of a “hassle free” experience. The business is based in Portugal and there are several import duties you have to pay to ship goods into the country, even returns. On top of that, Cosy Llama actually charges you for the apparently “free” shipping - I’m not just talking about the return shipping which is obviously also on top. I paid $216 AUD for my shawl and the ultimate cost to return it was $234, once all was said and done. It’s a rort and clearly false advertising so I’ve reported them to the ACCC.
12 mars 2026
Omdöme utan inbjudan
Svar från Cosy Llama
We’re really sorry to hear that your experience didn’t meet expectations, Kelsey — especially since we know how important these purchases are.
To clarify: we are a Portugal-based company shipping worldwide, and while we offer free outbound shipping, international returns from countries outside the EU can unfortunately involve import duties, VAT, and brokerage fees charged by local customs authorities when the item re-enters the EU. These charges are set by the authorities and are outside of our control. There are countries, where we have local representation (for example, in the UK), and returns are local there. But unfortunately, we have no such presence established in Australia yet.
We always aim to be transparent about this and to support customers through the return process. However, due to the high cost of international returns, we generally recommend ordering fabric samples first to ensure the colour and texture are exactly right.
We absolutely understand your frustration — international logistics can sometimes be more complex than expected — and we’re always here to help customers make the best possible choice before ordering.
Wishing you all the best.
— Cosy Llama Team
The shawl arrived promptly and was of…
The shawl arrived promptly and was of very good quality. It was much appreciated by the receipient.
19 mars 2026
There is no false advertising I got…
There is no false advertising I got exactly what I saw in the photo’s!
18 mars 2026
Fast delivery and excellent quality…
Fast delivery and excellent quality when it arrived
22 februari 2026
5 stars all round from across the Atlantic!
customer service, delivery, quality of product all 5 star :-) I found Cosy Llama very easy to deal with, despite the fact that I live in Australia. I emailed a question prior to purchase and the team got back to me within a day. My order came quickly & is so beautiful. thank you
16 februari 2026
I was very pleased with my shawl
I was very pleased with my shawl. Great quality and feels warm and comfortable. Thank you. The packaging is great too!
9 februari 2026
Beautiful material.
9 februari 2026
Very happy with quality and service
Very happy with quality and service , fast shipping and shawl was wrapped beautifully. The cranberry color shawl was exactly as pictured.
Thank you Cosy Llama !
27 januari 2026
J’ai reçu des échantillons de tissus et…
J’ai reçu des échantillons de tissus et couleur trés vite, ce qui m’a permis de choisir mon étole, qui est douce, chaude, et de bonne tenue pour un effet superbe pour le mariage de ma fille et à porter aussi au quotidien. Envoi rapide et soigné. J’en commencerai une autre probablement.
18 januari 2026
Lovely product
Quick accurate acknowledgement of payment and confirmation of posting.
Beautifully wrapped in tissue and ribbon. Product beautifully warm and soft. Colour perfect-thank you!
8 januari 2026
Both shawls are lovely
29 december 2025
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