Sent email enquiry for a speed controller and other equipment for my rc boat and despite sending it 4 times (different days) and even being told they would deal with later on the 4th day still no rep... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered late on Saturday evening before Christmas, had an automated email within 10 mins, (yes it went to junk folder) had a phone conversation Monday whereby delivery ws confirmed. later that day ha... Se mer
Despite not buying my Artisannia San Fransisco Stage coach kit from Cornwall Model Boats, they really helped me find some new instruction after my CD became corrupt. I cant thank these guys enough and... Se mer
My go-to place for all things model boats-related, from minor fittings to big kits. If CMB don't have it, the chances are no-one else does. Prices are about average. Dispatch and delivery very good;... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Suppliers of quality model boat and model ship kits, fitting hardware, radio controlled and static display model boats. Period ship specialist. Our mail order service offers modellers with a large range of model boat and ship kits, boat fittings, boat plans, building materials, books and modelling tools. Mantua Panart, Sergal, Amati, Corel, Caldercraft & Graupner Kits.
Kontaktuppgifter
3,2
Medel
71 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Ordered a Lady Nelson kit and some extras, came quicker than expected and we’ll packaged. Good service, thank you.
30 januari 2021
Omdöme utan inbjudan
DIVA MODEL BOAT
Ordered a model boat from Cornwall model boats but unfortunately got lost in the post, after several e-mails was replaced and sent recorded deliver next day, good communication just a little slow.
31 oktober 2020
Omdöme utan inbjudan
Had issues with purchase, doesn't answer e-mails...
Ordered a Helion Rivos brushed RC-boat, 96% sure it was last one in stock. Brand new the run time I got was about 7-8 min doing perhaps 50% of the time at full speed and 50% low speed. Thought it was a bit low and I googled what run-time this boat has with the stock 2600mah NiMh and got the answer 15 min and I also found an online review that claimed the same 15 min. So I contacted Cornwall Model Boats about this and in 5-6 weeks now I haven't got any answer from them if the boat is supposed to run 13-15min or 7-8, and if they think something might be wrong with like a bad/inefficient motor?
2 weeks later they sent me an e-mail saying sorry that they hadn't replied yet and that they would relay my question and request to be sent a replacement motor (brushed for my Helion Rivos) "to the tech guys" and that they would get back to me. That was over 4 weeks ago now. Still nothing, no answers, no help or feedback to any of my e-mails.
(First charge of the stock battery charged 3000 mah into the stock 2600 mah NiMh battery and the low voltage cut-off left 425 mah still in the same battery and my shortest run was just below 6 min and my longest just below 8 min.)
I guess if you're outside of UK their customer service and will to answer questions, help or reimburse you is non-existant. They will just ignore you until you give up.
This is why I have to give them a low score of 1/5. :(
Edit. I got my response today (1 day after posting this review) from Cornwall Model Boats that under the best circumstances you'll get ca 10 min runtime on the stock 2600 mah NiMh battery and supposedly 15 min on a 4000 mah 2S lipo. Still, I bought this 5500 mah lipo battery and keep getting less than 15 min runtimes with the longest/best being a 14 min 39 sec run.
So I changed the overall score to 3/5 in hopes that they will come through and give me a reduced price on a replacement motor, but still a +6 weeks wait just to get a reply.
22 september 2020
Omdöme utan inbjudan
The best model shop in the UK and one of the top globally - seriously!
My go-to place for all things model boats-related, from minor fittings to big kits. If CMB don't have it, the chances are no-one else does.
Prices are about average. Dispatch and delivery very good; customer service prompt - I've had a couple of interactions with them. The only annoying thing is the flat delivery charge of something like £2.50; if you need something small and cheap, say, a couple of pounds' worth and fitting into an envelope, it just doesn't make sense - so either wait until you can put a bigger order together, or if you need it in a hurry, buy from Amazon.
27 augusti 2020
Omdöme utan inbjudan
Dreadful ordered a model which was…
Dreadful ordered a model which was delivered reasonably promptly although arrived with damaged parts
Despite numerous attempts to contact them via email and phone no response. So I am left with a useless pile of junk.
Buy from somewhere else if you can.
7 juli 2020
Omdöme utan inbjudan
Good company to deal with.
They have a good stock of modelling items and delivery was very quick.
I had a slight problem and they sorted this out which is a sign of a good company.
I will definitely order from them again.
2 juli 2020
Omdöme utan inbjudan
The best
I have bought many model boat kits from a variety of suppliers over the years and without doubt Cornwall Model Boats are the best. Being a small company you may not receive a response to your e-mail quickly but what you will receive is excellent service from good people combined with great value. What more could you ask for?
13 juni 2020
Omdöme utan inbjudan
Well done Cornwall Model Boats
Well done Cornwall Model Boats, ordered the items on Tuesday, posted Wednesday and arrived on Thursday. In these challenging times I expected there might be quite a wait so was really surprised to see the postman at the door with the parcel today.
Thank you for the speedy service.
23 april 2020
Omdöme utan inbjudan
First class company.
First class company.
Excellent service.
Unbelievable choice of products.
Best model shop on the UK
22 april 2020
Omdöme utan inbjudan
Good range of stock but poor customer service
Have bought quite a bit from Cornwall and mostly been pleased. Recently I ordered a small part that was not clearly labelled. I have since tried to call them and being told that despite this nothing can be done to send the correct part without re-ordering everything.
Good range of stock but poor customer service
24 februari 2020
Omdöme utan inbjudan
Svar från Cornwallmodelboats
We are sorry that you have had this problem. We are always happy for our customers to return items for refund/ exchange if they are unsatisfied, provided they are unused and in their original packaging. We strive to keep our descriptions as clear as possible, in this case the parts were labelled as self-assembly.
We do value all of our customers, and offer the best customer service we can, and we do take all feedback on board.
All good.
Ordered HMS Terror by Occre on Monday night and came Wednesday lunchtime. Well packaged and great price. Opened klt and looks like a good one. Even got stitched sails. Thanks!
20 februari 2020
Omdöme utan inbjudan
Service above and beyond....
Despite not buying my Artisannia San Fransisco Stage coach kit from Cornwall Model Boats, they really helped me find some new instruction after my CD became corrupt. I cant thank these guys enough and never excpected such exemplary caring service. Brilliant - thanks
10 februari 2020
Omdöme utan inbjudan
Incredible service
I received this item less than 24 hrs after ordering. Fantastic service.Thanks.
28 augusti 2019
Omdöme utan inbjudan
very poor service and i wont buy from…
very poor service and i wont buy from them again, their delivery is so slow and this is the 2nd time this has happened, when i order stuff online it comes very quickly and most of the time only 2 days later, but Cornwall model boats takes over a week, i cant recommend them at all..........they don't respond to emails quickly either it's always a day later. i expect it's sent by Royal Mail, it's quicker to import from China than use Royal Mail
24 juli 2019
Omdöme utan inbjudan
Svar från Cornwallmodelboats
We are very sorry that you feel this way. 10 minutes after placing your order late on a Friday, we rang you and left a message to inform you that there would be a delay due to an out of stock part and exactly when this order would leave; had this been a problem you could have let us know and we would have worked with you. We have the option of quicker services which can be selected/ requested, but Royal Mail 2-5 days is the standard.
One email address you sent your emails to is a "no-reply" unmonitored address, whcih we try to check as often as possible, but it can be a few days between checks; when we see these, we do reply on the general email address between the hours of 9am-5pm Monday-Friday. We do our best to reply to emails as quickly as possible.
We do have a zero-tolerance policy on abuse, and following the way you spoke to both my colleague and myself, we regret that we will be unable to supply you in the future; delivery times after an order has been dispatched are out of our hands and shouting at us will not change this.
Great product range, great service. Recommended
Been using these guys for over ten years - they are excellent and keep getting better. Superb ever-expanding range, fast service and low delivery charges. Highly recommended
11 juli 2019
Omdöme utan inbjudan
Top sellers boats parts! Great service!
Top sellers boats parts!! Always very good quality and great service!! Very very fast delivery!! Thank you guys! Please keep going!
Regards
Marek
11 januari 2019
Omdöme utan inbjudan
Excellent service.
Very fast and efficient service.
Bought a Dremel tool and a few other bits over the bank holiday, received my items well packed and within two working days.
Very impressed and will definitely buy from them again. Thank you.
29 augusti 2018
Omdöme utan inbjudan
Negative Customer Service
I recently bought the Artesanialatina Fokker DR model plane from this company for £284.99. I subsequently discovered it could be bought from Amazon for £210 and directly from the manufacture for £219. I wrote to them to explain why there appreared to be such a huge mark up, to which I have not to date recieved a reply. Instead they have suspened my account presumably to stop me buying anything else from them due to my complaint. I have bought a number of models from this company over recent years but it seems customer loyalty and service count for absolutly nothing.
29 april 2018
Omdöme utan inbjudan
Svar från Cornwallmodelboats
Dear Mr Warde,
To answer your comments.
Firstly we wrote back to you after your original letter explaining the price we sold this kit to you was less than the RRP of £299.99, the importers of Artesania Latina in the UK are the Hobby Company, who we buy from, and the kit was not marked up, instead it was marked down 5% from this.
Whilst we endeavour to match prices wherever we can, on very rare occasions there are times when it wouldn't be feasible too, i.e selling kits at a loss. We cannot match the price Amazon sell this for, as they bypass the UK chain of supply.
With regards to your account being suspended, this simply isn't true. Your account status is active, and furthermore CMB doesn't even require customers to set one up in order to shop, it is entirely optional.
We appreciate the custom you have given us in the past and hope to serve you again in the future
Best prices
Best prices, very fast delivery, excellent communication between order and delivery. Have used them several times and will use them again.
1 december 2017
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.