Coolstays Omdömen 

As returning customers of Coolstays, we’re extremely disappointed by the lack of customer service following our most recent booking.

We recently spent £845 on a three-night stay at a property advertised through their platform. Unfortunately, several aspects of the accommodation fell short of what was advertised, including the availability of key facilities and what we felt were potentially misleading descriptions within the listing itself.

On 29 October, we contacted Coolstays with a detailed but constructive email outlining our concerns. We acknowledged the positive aspects of the property, explained the issues we’d encountered and asked for their guidance regarding a possible partial refund. We also specifically raised concerns about the accuracy of the property’s listing on their website.

Although we received an automated acknowledgement confirming our enquiry had been logged, over two weeks have now passed without any further response.

We fully appreciate that Coolstays doesn’t directly manage the properties it advertises. However, surely there should be some responsibility for addressing concerns about the accuracy of those advertisements, or at the very least, providing customers with a meaningful response?

We weren’t expecting an immediate resolution, but we did expect the courtesy of a reply.

It’s easy to have confidence in a booking platform when everything goes smoothly, but it’s when things go wrong that the standard of customer service really matters.

Unfortunately, this experience has seriously undermined our confidence in Coolstays, and we’d be very reluctant to book through them again.

Easy to navigate the website and find what you are looking for. I got almost immediate feedback from the owner so I was able to book very easily. I was using vouchers that I was given for my birthday and the redemption process was super simple.

We had a lovely stay at the snug, Jackie and Rory were perfect hosts going above and beyond for us! It's a beautiful spot, inside and out. Jackie was very responsive at all times and we would definitely stay again. Thanks for everything:)

Absolute fantastic place to stay everything was great will certainly visit again. Only issue we had was we should of stayed longer!

A refreshing timeless experience in raw nature. Animals roaming freely, lovely, friendly host. Easy to book, but two days not long enough. Highly recommend.

It was lovely, everything was clean and ready, the hot tub was easy to set up. I really liked all the small details, the eggs and bacon for breakfast was so good . Thanks !

Cowshot Barn was a perfect getaway, superb location, so comfortable , the bed was amazing and the setting too. Geoff our host was brilliant and so accommodating

We had a fantastic family stay at The Cabin. It was very well equipped with everything we needed, cosy, warm and Steve was very welcoming. The kitchen had everything we needed and the beds were very comfy. The recently refurbished bathroom had a great shower and overall, the Cabin was very clean and welcoming. Some treats from Steve on arrival were a lovely touch and very welcome.

If you want a secluded stay in a forest and have beautiful beaches, towns and amenities nearby, it's a great location. Perfect for exploring Lyme Regis, Axminster, Seatown and Golden Cap. River Cottage is a short drive away. I'd definitely come here again at any time of the year.

We stayed 4 nights at Portmaggie Cottage which was lovely, warm, clean and cozy. The location was amazing, we felt the beach was ours as didnt see anyone while we were there. We enjoyed star gazing and watching the waves and the daily visit from the seal in the bay. There's great walks along the cliff tops from your doorstep. Would definitely like to go back one day.

Stayed at The Cow Shed with Rutland Hideaways. Beautiful accommodation in a beautiful setting. I took my daughter and we had a lovely, relaxing time in the hot tub, and generally enjoying the countryside and tranquility. There’s everything you could need in the accommodation, you feel very taken care of. Thank you Rachel. I have already recommended it to someone!

Good speedy communication. Accomodation as advertised.

We had a perfect stay at Dryhill Cottage, Nigel and Lesley where fantastic hosts and the view from the cottage has to be up there with the best in the country- We stayed for a week as a couple with an 8 month old baby as we wanted a luxury honeymoon but didn’t want to brave a flight with the little one and we had the best time. The house had everything already there so didn’t need to bring any extra kitchen or living equipment which was great. Super comfy bed, Fantastic hot tub and you can even get Deliveroo sent over from nearby Cheltenham if you don’t fancy cooking (although some drivers can struggle with the track to the cottage) - We had the best time and hope to return in the future.

We booked the end of September for a short stay prepared to have 5 days of rain and strong winds, confident from the reviews that we would be happy spending our time in Blue Hare mesmerized by the view both the foreground but also out to Skye and beyond. We were lucky the weather was perfect, warm Autumn, bookended by rain with double rainbows. So enamoured were we with this bothy we cancelled plans to eat out in the evening and came back from exploring Harris to enjoy the magic of being inside. Blue Hare is a stunning architectural gem unobtrusively nestling in its landscape. The landscape has shaped it's form and it manages to be outstanding and a good fit into the small cleft in the hill. Beverley and Angus are warm, welcoming yet discrete hosts. Book early or you will be disappointed David & Lalith

Received a Coolstays voucher from our Daughters
Went on the website and selected a property for a 3 night stay, confirmed within hours
Redeemed the voucher on Coolstays website and confirmed the money would be paid within 48 hours
The whole experience has been great, will be booking more holidays with Coolstays

We stayed here for three nights with our two dogs and it was absolutely incredible. The hosts were lovely and thought of everything in the cabin and were always there if we needed anything. It’s based on a working farm and we even got to meet their beautiful dogs and calves and ask a million questions about farm life! I would absolutely book again and recommend to anybody, the views are gorgeous and the stars are so clear at night. It’s in the middle of nowhere which was perfect and all secure so the dogs can be left to wonder outside.

Website and photo quality is good. Owners got back promptly and clear instructions to 3rd party site.

Completely being switched off from the world was exactly what myself and my partner needed after a stressful couple of months! The outside bath was beautiful looking at the moon and watching the cloud's go by. We enjoyed all the local wildlife paying visits but apart from that not another person around was wonderful. The bed is so so comfortable and we really enjoyed waking up in the morning looking out across the field through the slanted window above the bed. We can't wait to stay again soon!

Beautiful farm location, very rural with lovely village Inn a short distance away. Very peaceful and relaxing. The Hut is lovely and has everything you need for a relaxing stay.

Brilliant stay. Loved the lodge, everything we needed was to hand and the peaceful, beautiful location was perfect !

We had the most wonderful 3-night stay at Nightjars and honestly didn’t want to leave! The cabin is absolutely beautiful, in such a gorgeous and peaceful setting, and felt like a little home from home. It was so comfortable and incredibly well equipped, with so much attention to detail throughout. Everything had clearly been thought of to make your stay as relaxing and enjoyable as possible. The sauna was fantastic and definitely one of our favourite parts of the stay! The fizz and chocolates waiting for us on arrival were a lovely touch and very much appreciated! A big thank you to Martha too for helping us with our bags when we arrived, and for very kindly bringing us some ice later when I discovered there wasn’t a freezer, such a thoughtful thing to do! We were lucky enough to see a deer during our stay, and we also had visits from two lovely local cats, which was an added bonus for us! Nightjars really is a special place and we’ll most certainly be back. Thank you for such a perfect few days!