Food was delivered on time. Food itself was delicious and very well portioned. A little more expensive than a take away but you can see that quality ingredients were used
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It was a great takeaway alternative! We had some lovely Indian dishes, chicken passanda, jalfrezi, aloo gobi and it was very tasty, much more authentic and generous portions. Will order again and tr... Se mer
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Chettinad chicken was too dry with no sauce at all (the pic on the website was deceptive). And it wasn't spicy at all. It was nothing but too big chunks of chicken on the bone. I'll never recomme... Se mer
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Absolutely delicious Indian food that was so much better than from the supermarket or local take away. Freshly prepared and so much more flavour. We had the Butter chicken, keema lamb and a paneer dis... Se mer
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Företagsinformation
Skrivet av företaget
Flavers connect the world to the world of food by giving you the choice to order from 500+ dishes and 15+ cuisines! We deliver home-cooked food lovingly prepared by 100+ chefs straight from their kitchens to your home, so you can enjoy healthier home-cooked food without needing to cook yourself! We believe that the best food and most authentic tastes come from the kitchen tables of home-chefs who use best kept secret family recipes from generations back. The way they cook and the ingredients they use guarantee an array of original flavours that can’t be replicated in restaurants and commercial kitchens, bringing you straight to the corners of the world our chefs come from. Whether it is jerk chicken from the Caribbean, braised short ribs from Korea, chicken tikka masala from India, or goulash from Eastern Europe, Flavers offer authentic flavours you can’t find elsewhere! We share more than food, we share culture and stories, and we take you on a journey of flavours we are sure you’ll love!
Kontaktuppgifter
85 Great Portland Street First Floor , W1W 7LT, London, Storbritannien
- 01628 563552
- support@flavers.uk
- www.cookmygrub.com
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Svar från Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on your compliments to the chef!
Absolutely delicious Indian food
Absolutely delicious Indian food that was so much better than from the supermarket or local take away. Freshly prepared and so much more flavour. We had the Butter chicken, keema lamb and a paneer dish. You can tell it's home cooked. The children demolished them! Definately recommend them!
20 april 2023
Omdöme utan inbjudan
Svar från Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on your compliments to the chef!
Reminded me of my Mum’s cooking
Reminded me of my Mum’s cooking. The dishes were authentically made to a Caribbean taste like back home.
6 april 2023
Svar från Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on your compliments to the chef!
Food was very good thank you
5 april 2023
Omdöme utan inbjudan
Svar från Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on your compliments to the chef!
Fabulous
I’ve ordered once have been most impressed. Quality of food is fabulous complemented by packaging, delivery, instructions of heating, use By dates etc. Ease and simplicity of the app is great. Lovely variety and nice to be able to easily try other cuisines. The fact that it’s home food but the chefs are trained to a certain health and safety and presentation standard is quite wonderful. Most impressed and shall use again. Prices are also reasonable- I was tentative that it would be expensive and out of affordability but it’s not a problem at all.
1 februari 2023
Omdöme utan inbjudan
Svar från Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on your compliments to the chef!
Wonderful Christmas dinner
Ordered a Christmas dinner and it got delivered promptly the day before with all instructions on how to cook each item. The food was really delicious and very traditional and authentic as well. Everyone enjoyed it.
24 december 2022
Omdöme utan inbjudan
Svar från Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on your compliments to the chef!
Great tasting food made with love. The portion sizes are also good. Congrats to you Alison.💯🇬🇩
Delivery is prompt apart from 1 occasion (technical glitch) Food tastes fantastic what more can I say👍🏾
30 december 2022
Svar från Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on your compliments to the chef!
I ordered Fresh Food, DHL Destroyed it!
I ordered Fresh Armando Italian Food for today, 29th December 2022, DHL collected the parcel Tuesday evening from the Chef? DHL delivered it today, they had not handled the parcel with any care. The biggest concern was the parcel was not cold and it contained 'fresh' soggy garlic bread. I don't think cook my grub, should be supplying fresh food outside the cities were it is prepared if the Chefs are just going to chuck in a box a few days before delivery and deliver by DHL. If I had known this was the standard of food and delivery, I would have gone to a local takeaway and received a much better service I thought I was ordering something special. The food and service charges etc were certainly not worth the £34.34
29 december 2022
Omdöme utan inbjudan
Svar från Cook My Grub
Hi Martin,
Sorry to hear about your poor experience with the order.
In this instance, there seems to be a lot of spillage which has most likely occurred due to rough handling by our logistics partner DHL. Thank you for tagging them in your tweet as it helps bring attention to this issue which has been caused due to improper handling of the package. We will escalate this further with their management to ensure this does not happen in the future.
To clarify the freshness question, the email you received on Tuesday night is just a heads up that DHL are expecting the parcel. The food was cooked on the delivery day morning and chilled before being handed to a DHL delivery driver in the evening. The temperature of the food is maintained through the delivery by being packed with ice packs while being kept in insulated packaging.
As we use the priority service from DHL, the food would have arrived in the morning to you. Unfortunately, it arrived in an unsatisfactory condition with a significant amount of spillage. We are escalating the issue with DHL to ensure this does not happen with future order.
Regards,
Support Team
Cook My Grub
A lovely vegan Xmas hamper was…
A lovely vegan Xmas hamper was delivered on time and was well presented! All we needed for a great Xmas lunch (and more!)
23 december 2022
Svar från Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on your compliments to the chef!
Cook My Grub are totally useless. Please don't ever use them
I Placed my first order a week ago for delivery today 23 December.
I received confirmation that the courier DHL had received my order on 21 December (2 days before my confirmed delivery date) of 23 December.
Bearing in mind this is meant to be Freshly prepared, cooked food which will have been stored with DHL for a full 2 days.
I received an email from Cook My Grub today confirming my order would be delivered today 23 December between 9-5.
When it got to 3.30pm I started to get worried as I had a family meal planned with my food order today, so I checked the DHL website and it said that my order would not now be delivered until 24 December due to delays.
Unbelievable!
So now my so called freshly prepared food order will now have been sat with DHL for over 3 days.
I received no notification or communication from Cook my Grub that my order was delayed & had to find out for myself after waiting in all day for delivery.
Now I have no order, no food & my planned family meal is ruined.
Also what state is my food order going to be in anyway after being with the courier for over 3 days.
Absolutely disgusting service!
I will not be ordering with this company ever again.
I would strongly advise everyone not to use this company, they are a an absolute joke!
Stick to Just Eats, Deliveroo or similar but please don't waste your time & money ordering with Cook my Grub as they cannot be trusted & your plans will be ruined.
They really are completely & utterly useless.
Fresh food delivered on the day, what a joke!
Very frustrated & unhappy!
They will do nothing either to resolve.
23 december 2022
Omdöme utan inbjudan
Svar från Cook My Grub
Hi Gary,
Sorry to hear about the poor experience you had with your order. We tried our best to ensure the food was delivered on time. However, due to the delays on our logistics partner's(DHL) side, the food didn't arrive on time.
To clarify the freshness question, the email you received on Tuesday night is just a heads up that DHL are expecting the parcel. The food was cooked the day before delivery and chilled before being handed to a DHL delivery driver. The temperature of the food is maintained through the delivery by being packed with ice packs while being kept in insulated packaging. As we use the priority service from DHL, the food should have arrived this morning to you. Unfortunately, due to delays on the DHL side, this was not the case.
As a token of apology, our team has reached out to you with a credit voucher for a replacement order.
Regards,
Support Team
Cook My Grub
Fantastic experience 👏
Fantastic experience 👏 and incredible food by Louise. Would highly recommend 👌🏻
9 december 2022
Svar från Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on your compliments to the chef!
Svar från Cook My Grub
Hi Ayesha,
Thank you for taking the time to submit a review about Cook My Grub.
As explained by our customer service team on the phone, please remove any day filters in order to be able to see the chefs available for you to order from.
As the chefs are all located in different parts of the country, you can only order from one chef at a time and the pre-order time is currently 36 hours.
Thank you.
Regards,
Support Team
Cook My Grub
Svar från Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on your compliments to the chef!
Great service and amazing home cooked meals
Great service and incredible home cooked options! I don’t have to worry about cooking food anymore everyday after work. The variety of cuisines keeps the meals very interesting for me and my family,
2 december 2022
Svar från Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on your compliments to the chef!
I don't think I'd use this service again
I don't think I'd use this service again - I've noticed the reviews on the chefs are all fake as they are exact copies. I ordered one meal, and it was just fine. It gets messed up in transit and cooking instructions on website very vague.
Edit: To reply to their comment, the reviews have different names and are across different chefs, but the exact same wording. This makes me think they are fake. Also, they've flagged my review as "not genuine" so are clearly trying to remove unsatisfactory experiences.
6 november 2022
Svar från Cook My Grub
Hi Anonymous,
Thank you for taking the time to submit a review about Cook My Grub.
Reviews on our website are collected every time an order is completed and is done via an automated notification to the customers app. This is sent on every order. As customers develop a taste for a particular chef, it is quite common for them to review a chef more than once. We don't see why they shouldn't as it shows their trust and confidence in the chefs cooking and the chefs in turn appreciate the feedback!
We’re sorry to hear that you didn’t have a good experience ordering from us. Please get in touch on our support email to help us resolve your exact issue.
Regards,
Customer Support Team
Home cooked food
Enjoying the home cooked food as currently unable to cook. Love that there is a variety of dishes and not just the regular run of the mill dishes that you get at a restaurant.
27 november 2022
Svar från Cook My Grub
Thank you for using our service. We're glad you enjoyed the food!
Cheap meat mixed with loads of salt and…
Cheap meat mixed with loads of salt and pepper , someones get rich project , cooked up on a Trading Estate , near London , the company wish you to believe , that it is somebody , local to you cooking , your grub !
So overall not worth it , no bloody Good!
15 november 2022
Svar från Cook My Grub
Hi Anonymous,
Thank you for taking the time to submit a review about Cook My Grub.
We’re sorry to hear that you didn’t have a good experience ordering from us. We will be in touch soon to see if there is anything we can do to help turn your experience around.
Regards,
Customer Support Team
Great instead of takeaways
Really lovely treat as takeaways are becoming ridiculously expensive so having authentic Indian and Caribbean food that is great portions and taste amazing and freezes so well! Really good value
18 november 2022
Svar från Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on your compliments to the chef!
Svar från Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on your compliments to the chef!
Fantastic food and really easy to…
Fantastic food and really easy to order. Will definitely order again. Great value…
3 november 2022
Svar från Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on your compliments to the chef!
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