ContactLens.com Omdömen 105

Delivery time horrible! Confusing as heck with your invoice and emails. Terrible! Never again

My RX was approved fairly quickly, and I got my contact lenses in good order in a reasonable timeframe. Thank you!

This company has absolutely zero customer service skills. First interaction was met be an untrained representative who had no class or service training. It was rude and very unprofessional in its responses. Instead of focusing on the complaint from me as a customer, It instead told me she simply didn’t care. I paid for express shipping, I did not get my product expressly, it arrived at the same time it normally does with regular shipping. I told them this and they told me they weren’t returning my money and I would get my contacts whenever they arrived. I explained that was unacceptable and I needed to speak with a supervisor, it refused to connect me with its supervisor and then it told me it would contact the police if I emailed again. I emailed again seeing as how no crime had been committed. ContactLens then said they would contact a school I attended 15 years ago to tell on me, not sure what that’s going to do. So I wrote a review detailing the horrible experience with this company and they flagged it for illegal activity which TrustPilot agreed I didn’t do anything illegal. So there a company who treats you poorly then gets mad because you let the world know how they operate! So I’m here giving them another honest review on just how poorly trained staff is and that leadership here is just as poorly trained. DO NOT SHOP WITH THEM; THEY ARE RUDE PEOPLE WHO LACK ANY QUALITY OF CUSTOMER CARE!

After researching other companies, Contactlens.com had the best price with shipping than all the others. The order process was easy and contacts were in my hands within a week. Highly recommend them.

ContactLens.com doesn't just have great prices, they have great people. Super fast responses to my multiple questions. It's nice to deal with professional people who take pride in their work.

Helpful rep answered my question with email, and order was easy to place and low cost

I love that CLH has a decent variety of excellent quality coloured contacts for hyperopia (+ prescriptions). Shipping was fast, and the lenses were comfortable and look great!

You guys have always been great! I have been doing business with you since that address that was why like 10 years ago thank you for your service!

I’ve been ordering my contact lenses from contactlens.com for a few months now, and I’ve been really happy with their service. The prices are usually better than what I find at my eye doctor’s office, and they often have discounts or promotions running. Shipping is quick—I got my last order in just three days. The lenses are always sealed and fresh, just like you’d expect from a reliable company. Highly recommend for anyone looking to save a little without compromising quality!

The Customer Service( Melissa) experience was exceptional. There was an issue with USPS delivery. I contacted Customer Service and she/ the team stayed with me every step of the way. The communications were both prompt and extremely helpful. In fact, the Customer Service team took a great deal of initiative in helping me solve the issue. It was clear to me throughout the process that solving the situation was as important to the Customer Service team as it was to me.

Very easy to use website, ordered right from my phone. Had to enter my doc information but sent in my prescription anyways. Contacts shipped the next day.

Great prices, fast shipping, highly recommended!

I liked buying from this company for a long time. Their website is easy to use and reorder from. But this time my experience was not good.

I ordered lenses on 12/4 - the website didn't show that they were out of stock. I wrote a few days later to see what was happening because the order showed as still processing. On 12/8 they told me they didn't have them because they say they're discontinued - but they'd get them "any day" from another company. I asked if delivery could be expedited after all this time.

It looks like they created a label on 12/19 - didn't give to the post office until 12/22 - and sent it *UPS Ground* at the height of XMas rush. So after keeping me on the hook that I'd get them any day after 12/8, I am now supposed to get them on 12/28 according to the tracking.

I would of course have bought from another company had I realized they were: 1. out of stock; and then 2. not going to ship them ASAP. They did answer messages so I'm giving 2 stars for that - but lesson learned! I'm ordering now from a company I've used before that ships same day & has them in stock - I'm paying for overnight shipping because I've been waiting so long - and I bet they'll still be here ahead of the Contactlens.com lenses I ordered 4 weeks earlier...

Great prices, fast shipping. Will be ordering from them again.

Have always used them for my whole families contacts ordering. Order ships quickly and cheaper than my doctor

I ordered contacts which I received and the order was accurate. Thanks for the help from Melissa with my order.

If there was a 0 or -1 to give, I would. 1 was the lowest I can go.

9/16/23 - contacts were ordered but it came in wrong. Shipped it back right away based on return shipping label on 9/25. They received this on 9/29. It took another week to ship them on 10/5 with no communications no matter how often I contacted them.

I finally got the right contacts that I ordered on 10/10 nearly 1 month later. The service is poor and grade F.

Update - 10/13/2023 - 11:40am
Contactlens.com asked for more info on TrustPilot behalf or they would delete my review if I don't provide more info.

Upon providing the info, Contactlens.com terminated my account and didn't reach to do anything else or understand the situation as original portray to me for more info.

Creating a label and sitting on it for 4 business days is NOT shipping it. When I asked questions, I don't get a proper response, only automated email. Also why do I need to wait till the wrong product was shipped back?? No one could tell me.

I've been a long customer of Contactlens.com >5-6 years and terminating my account and loyalty isn't my expectations of "good customer service". They were given ample opportunities to make it right and expedite my correct contacts.

If we can't give honest review here w/o getting specific info out and receiving ramifications, I'm not sure that is reasonable.

If this is how we are to be treated pre and post bad services, I would highly recommend to
STAY AWAY from Contactlens.com.

There are so many other options these days.....

(PS - please remove my full name - I didn't see this prior and respectfully don't appreciate being called out like that). "The customer" or similar would be sufficient.

Update - 10/14/2023 8:15am
I will be addressing this with Trustpilot.
1. Contactlens.com has breached my privacy by stating my full name (even though I've asked them to remove it).
2. Contactlens.com has also breached other Trustpilot policy that wont' be mentioned here.

Let it be told and the people that read reviews can decide on their own. When Contactlens.com sends an email

"Your account has been terminated.

ContactLens.com
1(800) LENSFAST (536-7327), Fax: (619) 996-4321"

+ I can't login to my account, I believe I don't have ANY other choice but to conclude that my account indeed has been closed / terminated.
9/16/2023 = order contacts
9/22/2023 = received original order (but wrong)
9/25/2023 = sent wrong contacts back
9/29/2023 = wrong contacts received
10/5/2023 = correct contact shipped
10/10/2023 = correct contact received
10/13/2023 = Trustpilot review submitted

I have actual business transaction to confirm all the above dates. In addition, Amazon and others would send the correct product immediately and the consumer would have to pay for the items if they do NOT return the wrong items.

I am hoping to share my honest experience with others so we can all avoid the amount of frustration in these type of transactions. It is ironic how quickly Contactlens.com respond in the public eyes vs during normal personal business transaction out of public eyes.

In conclusion, based on these observed facts, I did NOT have good experience with Contactlens.com during and post shipment + this whole review process. Therefore, I can NOT recommend this company.

Update - 10/14/2023 - 11am
Lol....38 messages????. That is too funny! I believe it was just a handful or 6-8 messages across 2+ weeks.

I notice my name has NOT been removed. Trustpilot has been contact and may assist with this along with other breaching of Trustpilot's policy.

Parting ways is best once Trustpilot assist with my final requests unless Contactlens.com "chooses" to do the right thing on their own behalf and immediately remove my name as a breach of my privacy. It is a fair and reasonable request as an American and individual that values customer service.

Update - 10/15/2023 730am
Thank you Trustpilot for the protecting our reviewers. Trustpilot assisted with Contactlens.com violating my privacy by stating my full name in their review and have deleted Contactlens.com's review.

There was other violation, but we won't get into the details here.

Sorry for the long winded review and appreciated those that took the time to read an honest feedback. If it helps other's from feeling helpless and frustrated on dealing with poor customer service, this review platform has served its purpose.

Contactlens.com has lost customer service integrity over the years and I wish them well to gain this back for their current and future customers.

I ordered contact 3 weeks ago. My order still says processing. They got the money that night though. When I emailed them a week ago they said my prescription is not common have to order direct from the manufacturer. I've had this prescription for 4 years and I've never had a problem ordering it from any other company. I will never order from them again. I wont wait a month for contacts that I can order from somewhere else and get them in a week. My eye doctor had them in stock in the office for God's sake. I was able to get a pair while I waited for these since they're taking so long.

I've been getting my contacts from contact lens for a number of years they've always been there for me when I needed them. I'm so happy that I found them years ago not only do they give great customer service but they also have great prices on their contacts I wouldn't use anybody else

Have enjoyed being a customer since 2017, always dependable, never an issue! Enjoy the communication verification's and follow up, pleasant and thorough.