Companieshouse Omdömen 

Customer service assistant was terrible. Gave me the wrong information and then hung up.

Nasirah was a fabulous help. She was very helpful and then personally talked me through what I needed to do - definitely 5 stars!

Wish I could give a score of -5.
Absolute waste of time, people working there are all useless, inefficient and incompetent. They don't know anything , only answer they give is it is on the system and wait for next few days or weeks.
They are rude and most unhelpful.
CH has thousands of forms , they need to simplify the system. Needs thorogh reform.
Wonder if the reviews get seen by anyone at all or we are wasting our time.

I logged a complaint since 27th November 2025 and anytime i call to follow up i am put on hold for over an hour. Very poor agents who dont take the responsibility or even attend to you. All I get is automated emails. A joke really

This is the worst government process I have experienced. I am just trying to change a dob and had to fill in 2 bits of paper, one of which ask for the month and year of birth on one page and the day month of year on the next page.

They rejected it twice. No wonder the state has so many employees.

I find many of the Gov websites good. I have no trouble submitting tax returns, taxing my car. But, Companies House, how can this be so bad?
I've been trying, literally all day, to login to my account so that I can make some urgent changes to my company. Emails don't arrive, the new GOV.UK One Login just seems pointlessly complicated and broken. After not being able to login I've been told to wait 30 minutes to try again. 2 hours later and I get the same message. I phone for support and encountered one of the rudest 'helpers' ever. No wonder she was stressed trying to placate countless frustrated users of a poorly designed and implemented system.
I've been waiting over 25 minutes on the phone and someone has just told me: "Sorry the website has a lot of traffic today, try again tomorrow". At the beginning of the call there was an option to leave feedback at the end of the call which I selected. Needless to say, so such opportunity was given at the end of the call.
Awful, awful website and service.

Filing a confirmation statement in 2024 = pretty straight forward and painless.

Filing a confirmation statement in 2025 = a 2 day process involving circling the three different websites to (1. One Login, 2. Companies House and 3. Web Filing) and generally not getting anywhere.

Managed to verify my ID and then had to use a Directors Personal Code to file my confirmation statement. But the personal code had not been provided and wasn't listed on my Companies House account. Left it a day hoping it would be emailed to me - nope. Checked the 'manage account' section of the Companies House website again the following day - still nothing.

I tried closing the browser, logging out, clearing the cache and cookies, using a different browser, logging in on my phone, on a laptop - nothing, nothing, nothing!

The online service isn't even performing at 1 star right now.

Only giving 2 stars as once I eventually got through on the phone (20min wait) the two people I spoke to were sympathetic and efficient at helping me obtain my personal code so I could finally file this year's confirmation statement.

ID verification service is a joke. Round in circles and seems like it's deliberately complicated.

A few months ago I won a claim in the small claims court against a company and I am currently pursuing enforcement action to retrieve the £2,000 he owes me. His business priority seems to have changed, he's opened up two new businesses and hasn't submitted the paperwork for the one I am claiming against and there is an active proposal to strike off. I sent in an objection to the strike off on this basis, submitting all of my court letters as evidence. I received an email response from Companies House saying this objection had been rejected because I didn't include the 'Ltd' in the company title, except I did and I have an email receipt from Companies House from when I submitted the objection stating I did. I replied saying I had included the 'Ltd' and they replied saying I hadn't. I replied again, this time with a screenshot of the email receipt showing I had included the Ltd, but have not received a response. I tried calling several times, but each time it says that they are busy and the call ends without even putting me on hold. I am going to lose £2,000 here if this isn't resolved.

Your director ID check is rubbish and wasted half hour of my time leaving me frustrated. Unbelievable, firstly laptop, then phone, then laptop. Computer says no! Went back to laptop and asking some security questions; how much of your personal loan is owed - what loan my first M&S loan, the 2nd or Covid interruption loan, then another question. What do you pay car insurance each month, I don't I pay in full, wtf! Failed!

ID verification service is appalling. People are trying to run businesses. I have two forms of ID, answered the questions correctly, went though the whole process and it still won't work.

The only reason I have given 1 star is because I cannot give ZERO stars. I feel for the staff who have to answer the phone at Companies House as they bare the brunt of the general frustration and anger that has been caused by the complete ineptitude of those who run Companies House.
Not only is the Director Identity Verification process very difficult it also discriminates against those elderly or disabled individuals who are not computer literate.
All 3 directors of my client company have verified their identity and received a code. Just tried to file the Confirmation Statement and it has been rejected because all active directors are required to verify their identity.
Go figure!!!!!!

I submitted a company registration application and provided all required information and verified identification. I have disabilities that make form-filling and written communication extremely difficult, yet my application was rejected due to a name issue.

After contacting the team and providing proof of identity, I was explicitly told this would not cause a rejection. Despite this, my application was rejected again for the same reason, requiring me to provide the same ID that had already been verified.

This has caused unnecessary stress and wasted hours of time. The process has shown a lack of reasonable adjustments under the Equality Act 2010, ignoring the difficulties caused by disabilities.

The handling of the application was unnecessarily punishing and inaccessible, making what should be a straightforward process extremely difficult.

Companies house is the worse ever – another waste of taxpayers' money.
They are quick to send you an anonymous letter demanding money and penalties and threatening to take you to court, but their website never works, and you get nowhere when you call.
The most absurd company ever is this one!
What is the purpose of this filling, by the way, if a company is dormant? It is directly in front of you can't you read your own website , i won't be surprise.
Everything they do is nonsensical; they waste people's time, are corrupt, and take money from hard-working people for free.
added incompetence on top of that

1. Implementing ID verification has been a nightmare on elm street part X. The GovOne platform does not work with Companies House properly and the entire process of ID verification is flawed and poorly executed

2. Confirmation Statement costs tripled. The Confirmation Statement is an annual confirmation of Director change or not. This is also ID confirmation, is how I see it. So they implement ID verification, when they have "Confirmation Statement"????. Obviously we all know it is to to with their NATIONAL ID DATABASE they want to implement

3. Getting through to anyone at this organisation is horrendous. I have spent the entire day thus far dealing with this one query. From 9a.m. to present, so 14:15hrs, and still on the phone, still trying to get them to do anything about their mess that they caused, due to poor execution

4. The best solution from my point of view, is to relocate the businesses outside of the UK, but still trade in the UK, whether Companies House likes it or not. Avoid all their Confirmation Statements, their ID verifications that do not work and all the control mechanisms that Companies House and this OneGov appear to have over the unsuspecting British public

5. The above reasons are a part of the reason as to why the UK is despised and is in major decline

Thanks.

This new verifcation code process has been very badly planned and executed. Poorly communciated, terrible instructions, a tech service that falls over and no access to help - and we are threatened with legal consequences for failing?

Companies House you need to have a long hard look at yourselves - my colleague is still awaiting a call back sev en days on from struggling to do this and now I am stuck as well

I believe a company calledOnLine Filing Services should be stopped from using sneaky tactics to get people using companies to pay for their services.

Like many government services, Companies House is not fit for purpose. Whoever designed the software for the ID verification process was either a) given the brief to make it as cumbersome and non-user friendly as possible b) having a laugh or c) completely incompetent. have spent an hour , downloading hte necessary app, responding to at many requests for iD verification texts and messages and trying to scan my passport. Got the green line and .... nothing. Where do I go from here. Tried to call Companies House got through an automated system by saying I wanted to speak to an advisor and then... got cut off. A reflection of the sorry state of our government.

Trying to verify my identity was a nightmare. The app kept kicking me out. Wasted time going to the post office who couldn’t help. Waited ages to speak to webchat which asked increasingly ridiculous questions only to tell me to ring them after nearly 1 hour of wasted time.

Complete nightmare trying to verify directors for new rules next month. Spent the whole day trying. Neither driving licence nor passport accepted. Phoned company’s house and the .gov help desk for this and if documents not accepted, you can’t try again. Only suggestion was to go to the Post Office and use a solicitor or accountant at around £50 each. These internet sites are so bad. Have had same issue paying tax over the years. You would think in 21st century UK which is supposed to be the “service industry” country the .gov would be functioning ?