HORRIBLE EXPERIENCE
If I could give 0 stars I completely would. We had a broken washing machine for 5 months and they failed to provide any sort of acceptable customer support. They ordered a part to an engineer who then failed to answer the phone for both myself and this company. Commercial Laundry Parts did nothing to help us and their communication was extremely poor. Having called up and asked for them to order a new part I was then shouted at over the phone. The people I dealt with were Chris, Andy and Marcelle all of whom gave no sign they cared that they were providing terrible customer support. Have had to go with another company as we made no progress. It was a simple fix that took less than 24 hours from a phone call to an engineer coming out. Considering that we had a 2 year warranty from this company and bought the machines from them this is shocking. DO NOT USE THIS COMPANY!







