CODE Student Accommodation - Leicester Omdömen 46

My daughter was made very welcome when she lived at code. Personally we found all the staff members in the office very friendly and could not have helped more. They were very supportive and sorted out issues very efficiently. The accommodation is lovely and very clean. I have nothing negative to say.

Amazing quality, very clean and well kept.

My daughter goes to uni and lives in the CODE accommodation in Leicester!
From the moment we applied for her to live there they have been amazing!
I had a telephone conversation with a lovely lady called Wendy she was very helpful.
The staff are fabulous and are very helpful,
I know that she is safe and there are staff around to help if there are any problems with anything and that means a lot to me !
Thank you x

Great accommodation and amazing team! Great service

Code accommodation is brilliant, studio flats, large wardrobe, kitchen, shower, free onsite gym and payed laundry facilities. Security are always on site, they are very friendly along with the rest of the staff at Code, especially suzi, the lady who sorts the parcel service and the events team!!

I would avoid this accommodation, simple as that.

Ever since moving in, nothing but red flags. Maintenance issues were never resolved on time and empty promises were made. Besides there was a lack of security and privacy since the CODE team would always enter my room without permission, even though I made it clear that they are not allowed in without my presence - which was made clear through countless emails, calls, and in person. Every time I was told they would not enter but it was never the case!

Having lived there through the whole academic year, the biggest issue was a gap in the window (this was the 7th floor) through which cold air would blow in all the time creating mould on the wall, but CODE never saw a problem with this, and even after countless 'next week' and 'it's on order' the window never got repaired - meaning a cold winter by the desk and more mould to breathe in.

All in all, the experience was awful, communication was unclear between the staff, empty promises and extremely unprofessional. And even though the room was in a bad and dirty state when I moved in, I took pictures, made sure the staff knew that the room was rough and dirty, nothing was ever done, and now that it's time to return my deposit, they are unrightfully taking money away for something that was already there, and which was photographed by myself last year. Up to this day, they still have not returned my deposit, even though I've moved out almost 2 months ago!! Overall, countless emails later, CODE offers no compensation for the mould in my room or the lack of a faultless window (floor 7 hazard)!

Just avoid.

My son has stayed and enjoyed the facilities at Code, Western Road for the past year. His room although dated was clean and spacious, the kitchen was acceptable but contained an old oven with worn out symbols on the knob and didn't work when he first moved in, after a short time this was repaired. The common room was a major asset and up to this point he hasn't had much to complain about. The only fly in the ointment was a problem with the washing machines in the on-site laundry. His clothes come out stained, dirty and smelly. When my son complained he was told "you use our machines at your own risk". I was rather upset at their initial response, however, since then the staff have been very understanding and helpful. So I have put this down to catching someone on a bad day. Thank you Code for the recompense and your professionalism.

My Daughter is living at Code whilst training at Addict. The accommodation is good. As a parent I feel code is secure. Regards Gary Price.

The team at code are exceptional they are all so amazing and helpful! They always try there best to help you or get anything sorted straight away if needed. I would 100% recommend staying here at code! It is very safe and clean. The events they put on are also amazing and they involve everyone so you can make new friends and meet different people that are staying here.

Just save your money and stay somewhere else. They won’t return your deposit money. They will make you pay for the “damages” even though you didn’t even ruin or stole anything inside the unit. When I was moving out, I did a deep cleaning. If I only knew that my 300 pounds would not be returned, I wouldn’t even bother cleaning the place. You guys are the worst scamming people with the deposit. The funny thing is they said I have 38.93 pounds, but they can’t even send it to me. I waited months for this even though they said it would only take ten days 😂 The Bottom line is to look for other places to live.

Also, excuse my sassy attitude (you would do the same if an accommodation tried to overpower you.) Take note: they didn't fix my complaints about the unit because it was not a “priority,” so I had to deal with it.

Very helpful and are always there when you need them

The unit you live in is beautiful but the maintenance is terrible. All issues don’t get sorted and if they do it takes weeks at the least . The admin team does not take the complaints of its tenants seriously and trying to get any form of real assistance is almost impossible. Residents get placated with excuses and random events instead of appropriate services .

Cosy, accessible and clean

Great room, including kitchen and ensuite plus lovely views of river. Very clean and pleasant.

Great choice for student accommodation. Second year living here and I always thoroughly enjoy my experience.
Staff are generally very friendly however when checking into my room this year I was served by a very ignorant and rude member of staff at CODE Leicester called Kishan.
I was asked to provide proof of study before being able to receive my keys. My university don’t issue confirmation of study letters until October for my course. This meant I had to go onto campus and ask student services to write up a letter to confirm I’m on the course.
I was told by Kishan that I could go onto campus to get this letter then come back to him straight after to finish checking me in.
However, when I came back there were at least 10 more people waiting to be checked in. I was told by Kishan that I was now placed at the end of the queue and had to wait until everyone else was served. This clearly goes back on his original word. My check in time was 9am, and it was now 10am. I explained that I had work in an hour and would really appreciate if he could finish serving me as my documents were already halfway completed.
He very rudely stated there’s nothing he can do and started serving another customer.
Thankfully there was a very polite and helpful gentleman called Jacob who understood my situation and happily served me next. If it wasn’t for him, Kishan would’ve placed me in a very difficult situation and made me extremely late for work. I really hope this feedback is passed onto him so he doesn’t treat other customers unfairly.

I’ll start by saying this; the people in the Code Leicester office are great and I wish I didn’t have such a negative experience with the rest of the company as a whole.

As soon as I moved into my studio flat in September 2022, there were a plethora of issues with regards to the quality of the accommodation.

- there was a huge stain on the wall by the bed
- the room was a combination of different white paints
- the laminate was hanging off of the shelves on the desk with a sticker ensuring me that Code was very sorry and would reconcile the situation ASAP (it was never fixed in eight months)
- the laminate was peeling off the corners of the kitchen units
- there was a large dent in the wardrobe
- the floor was covered in white paint drips
- the sofa was dirty and had huge dents and cracks in the arms
- there was a huge scuff on the floor under the desk
- there was a green patch of what I presume to be mould in the bathroom
- the desk drawers weren’t aligned properly and couldn’t all close simultaneously
- the fridge ticked
- the oven made a loud humming noise after use for about 20 mins
- the heat alarm was faulty and had to be replaced twice
- there was no toilet roll holder

All of these issues were present when I moved in. Three days after moving in, I awoke to the sound of dripping and found that my room was being flooded from above. I had to pay out of my own pocket to replace a ruined bath mat and various items of clothing. The maintenance team took over a week to paint over the stained walls (and they wouldn’t paint the large stain by my bed). My fire alarm (electric) crackled and fizzed for a week before finally dying. Despite my requests, the alarm wasn’t fixed promptly.

Later on in the year, I returned to Code having been home for a week to find my room had once again been flooded. I asked what had happened and received blame for the incident.

Throughout my stay I had various issues with the water and water pressure within the flat - I would attach videos if I could. The taps themselves were boiling hot and couldn’t be used in isolation. My shower had two settings - boiling hot or freezing cold and the hot temperature would cut out mid shower. The shower’s water flow could only be described as a trickle. I asked maintenance to remedy the situation and their solution was to replace the shower head for some reason unbeknownst to me. It made no difference. The shower took ages to warm up throughout my tenancy.

I moved out after graduation in July and made sure my room was deep cleaned and in pristine condition. I have since requested my security deposit back and been informed that I’ve been charged £48 for a mattress steam - I had a mattress protector on all year - as well as £24 for a shower head (the one that was installed without my consent and didn’t satisfy my maintenance request). After requesting the dispute to be taken up with management I was reimbursed for the security deposite with the charges still intact and received no communication. Code have failed to show proof of the dirty mattress. I’m now chasing my money and am receiving terrible service in doing so.

I could not recommend Code to anyone. My experience has been hell. Code have no control over noise at night as people cause havoc in the corridors and leave shopping trolleys, bin bags etc.

The wifi is courtesy of a well-known wifi network which I used at previous accommodations and I had to sign in every single time I came home from uni this year - that’s never been the case before.

Overall, my main irk is with the maintenance team. They took two weeks to fix my sink plug hole and when they did, it wasn’t fixed. It took three weeks of complaints before they checked my fire alarm which was flooded during the aforementioned flood. They only did so because it was setting off one of their sensors, not because of my emails or concerns for my safety. A lot of the work is outsourced to people from other companies who have a terrible reputation amongst the Code maintenance team.

The new accommodation manager, Mark, has now helped out with my deposit issues and assured me he’s looking to make improvements. He was great and very apologetic for what I’ve endured - like I said, I can’t really fault the people at Code. Hopefully he can push Code forward to be what it can be and should be.

My time here has been peaceful and nothing but great quality, great environment, nearby shops, friendly staff, nice rooms and overall just a great place to stay, better if a dmu student

Great service, good people and always helpful.

This place offers more floor space and and your own kitchen and an en-suite for a better price then what my friends were paying for a share bathroom. I lived there for two years and I only had a few problems and within the week after contacting the office all of my problems were fixed. I would highly recommend this place to all years. If you are worried about about being by yourself there are plenty of events that the code accommodation put on for you to take to other people.