Coal Drop is well organised 'had to re-arrange my original delivery date with no hassle and it came within the time specified ,and one huge plus that I have not had from my last two coal suppliers, it... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Coal Drop have an excellent customer communication service they rang me up about 20 mins after i placed the online order saying the order could be delivered in 3 days or i could choose my own delivery... Se mer
Amazing service by tom at coal drop . Ordered on the Friday delivery by Tuesday. 1st time I have used them great service. Pleasure doing business with you. Thanks ian
Easy ordering and delivery Delivery was confirmed by telephone and they considered access ahead of arrival All staff friendly and helpful. Very professional, will use them again
Företagsinformation
Skrivet av företaget
Coal-Drop is our online retail outlet for premium smokeless fuel and kiln dried hardwood logs. We are specialists in the domestic fuel market with over 60 years experience in the trade. We are based in the West Midlands and serve customers all over the United Kingdom. We pride ourselves on providing quality fuels, great prices and excellent customer service. We aim give each customer a seamless and straightforward shopping experience with a reliable and effective after-sales support service. We understand the importance of using good quality fuel products which is why we only offer fully approved and authorised fuels that have passed quality control checks, ensuring our customers get what they expect with every order.
Kontaktuppgifter
Storbritannien
- www.coal-drop.co.uk
4,9
Utmärkt
169 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Flexible and helpful delivery
12 november 2025
Svar från Coal Drop: Nationwide Fuel Suppliers
We really appreciate your kind words! Flexibility and helpfulness are what we strive for, and it’s wonderful to know we delivered that for you. Thank you for choosing us!
How a business should be run
On time and very helpful couldn't fault the company and the driver
18 november 2025
Svar från Coal Drop: Nationwide Fuel Suppliers
Thank you for your lovely feedback! We’re thrilled everything went smoothly and that the driver was helpful. Your support means a lot, and we hope to serve you again soon.
All round excellent service
Perfect transaction, Tom was amazing and explained everything clearly, a smooth stress free purchase. Not to mention very competitive prices.
Great communication, and friendly and efficient delivery driver 👍, I would definitely recommend
25 november 2025
Svar från Coal Drop: Nationwide Fuel Suppliers
Thank you for such a glowing review! We’re delighted Tom made the process smooth and stress-free for you. Your recommendation means so much to us, and we’re grateful for your trust and kind words.
A great affordable coal merchant
Start to finish was a positive experience and I’m glad out of the plethora of coal merchants to choose from im glad I used Coaldrop.
Good communication,good delivery personnel and a great all round company with knowledgeable people who can advise and deliver a wonderful service.
Will definitely be using again soon!
Many thanks Coaldrop.
13 november 2025
Svar från Coal Drop: Nationwide Fuel Suppliers
Your thoughtful feedback truly warms our hearts! We’re so glad you chose Coal Drop and had such a positive experience. Thank you for appreciating our team’s efforts—it’s customers like you who make what we do so rewarding.
Exceptional from ordering to delivery…
Exceptional from ordering to delivery and product
6 november 2025
Svar från Coal Drop: Nationwide Fuel Suppliers
What a wonderful review—thank you! We’re so pleased everything was exceptional for you. Your support and trust mean everything to us, and we can’t wait to serve you again.
Great service
First time we have used coal drop and we were very impressed with the whole process, from ordering to delivery. They called to say they had a lorry in our area on an earlier date than was originally available enabling us to get our delivery earlier than expected. Great communication and will definitely use again.
6 november 2025
Svar från Coal Drop: Nationwide Fuel Suppliers
Thank you for giving us the opportunity to serve you! We’re delighted the process exceeded your expectations and that our communication helped make things easier. Your kind words inspire us to keep delivering great service—thank you!
Great customer service.
After an initial hiccup with the delivery, Tom at coal Drop did everything he could to get my delivery sorted. Tom is such a good problem solver, which in my opinion is a major asset for any business. I will defintly use Coal Drop again as I am assured of great customer service, which I really value. Also Tom and his dad , who I spoke to briefly on the phone, come across as really nice people.
5 november 2025
Svar från Coal Drop: Nationwide Fuel Suppliers
We truly appreciate your patience and understanding! It was a pleasure to resolve things for you, and your generous feedback about Tom and our team means so much. Knowing you value our customer service is the greatest compliment—thank you for trusting us!
Svar från Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your kind words! We’re thrilled to hear you were happy with the service and product. Your support means the world to us, and we look forward to serving you again soon.
Excellent service
Prompt delivery on the day specified, the tonne of Excel being very well wrapped and dry despite the rain. (Previously, the same product from other suppliers has arrived wet through). And best of all, the delivery driver who went the extra mile to get the pallet as near to the address as possible
29 oktober 2025
Svar från Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your thoughtful review! We're delighted to hear your delivery arrived promptly and in excellent condition — especially given the weather! It’s great to know the product packaging held up well and that the delivery driver went the extra mile to get the pallet as close as possible. That kind of care makes all the difference, and we’re truly grateful for your support. Thank you again for choosing us!
Very competitive price
Very competitive price. Fabulous customer service and updates regarding order. Will continue to use.
Thank you.
28 oktober 2025
Svar från Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your kind words! We're truly grateful for your support and delighted to hear that our pricing, customer service, and communication all met your expectations. It’s wonderful to know you’ll continue to use us — that trust means everything. Thank you again for choosing Coal-Drop!
Service great the young man who…
Service great the young man who delivered and stacked the cialwas very pleasant.
Thank you 😊
28 oktober 2025
Svar från Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your kind words! We're truly grateful for your support and delighted to hear that the service met your expectations. It’s especially heartening to know our delivery team made a positive impression — we’ll be sure to pass your appreciation along. Thank you again for choosing us — we’re so glad to have you with us! 😊
All aspects excellent no negatives to…
All aspects excellent no negatives to report
You won’t find a better product , I’ve tried them all
23 oktober 2025
Svar från Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your incredible feedback! We're truly honoured by your kind words and thrilled to hear that every aspect of your experience was excellent. Knowing you've tried many options and found one of ours to be the best means the world to us. Your support and trust are deeply appreciated — thank you for choosing Coal-Drop!
Mostly good experience goods delivered…
Mostly good experience goods delivered on the right day ,the driver was helpful ( but no warning call ) the goods were on a good well shrunk wrapped pallet. I shall purchase from coal drop again.
20 oktober 2025
Svar från Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your thoughtful review! We're really pleased to hear your delivery arrived on time and that the driver was helpful — that means a lot to us. We truly appreciate your note about the courtesy call. While delivery scheduling is handled by a third-party haulier and the pre-call is at their discretion, we understand how valuable that extra communication can be and will continue to pass feedback like yours along. We're grateful for your support and look forward to serving you again!
Had a delivery issue and coaldrop were…
Had a delivery issue and coaldrop were straight on it even updating me out of office hours will be using them again
10 oktober 2025
Svar från Coal Drop: Nationwide Fuel Suppliers
Thank you for your great review. It's frustrating that the last leg of your order's journey is out of our direct control but we will always keep a watchful eye on its progress and go the extra mile to ensure it reaches you on time and in great condition - even if we are at home cooking dinner or bathing the kids, we're always on hand. Thank you for your custom and we hope to serve you again in the future.
Very satisfied customer
Very obliging company to deal with, delivered at a time to suit me and at a fair price. Thank you
8 oktober 2025
Svar från Coal Drop: Nationwide Fuel Suppliers
Thank you for your kind words and wonderful review. We're so glad you had a great experience with us and hope to serve you again in the future. Many thanks.
Coal Drop
After a couple of days research I found that this company was the only one that I could find that offered a combination pallet. This is my first order. What a brilliant idea for a novice fist timer like myself.
The company are easy to deal with and very informative. Delivery was easy and straightforward with the driver being particularly helpful.
I will be ordering again.
14 oktober 2025
Svar från Coal Drop: Nationwide Fuel Suppliers
Thank you Philip for your wonderful review. The combination pallet certainly has its merits and we're glad it fully met your needs. We appreciate the positive feedback on our company and staff and look forward to serving you again in the future. Many thanks 👍
Highly Recommend
Really easy to order from website. I then receieved a phone call from a pleasant man who explained the next steps regarding delivery.
I was then kept fully informed of delivery date etc. and then on the day was able to track my delivery.
Highly recommend and will definitely use again.
14 oktober 2025
Svar från Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your lovely review and feedback. We're thrilled you received an excellent service from us and i'll pass on your regards to the team. Thank you for choosing Coal-Drop and we look forward to serving you again in the future.
Buying my coal from coal drop was dead…
Buying my coal from coal drop was dead easy on line and at a reasonable price and the guy who delivered it was only to obliging putting it exactly where I wanted it great experience Thank You.
23 september 2025
Svar från Coal Drop: Nationwide Fuel Suppliers
Thanks Frank for your great review. So glad to hear you received an all-round great service. We aim to give 10/10 each and every time. We look forward to serving you again in the future - many thanks to you too.
OXBOW RED COAL- Game Changer
We purchased OXBOW RED coal from your company for the first time in February 2025.
Your company and customer service were first class as was the delivery.
You recommended to us to try the coal as we were having burning/ash/heat issues with what we had been using. What a difference, RED OXBOW was a game changer for us. The coal burns really hot, there’s very little ash and it burns all night long. We have two log burners and we now have a lovely warm house all day/night long. Cleaning both is an easy task as there is very little ash remaining after the burn.
We will definitely recommend this coal to all our neighbours and friends and we will definitely be re ordering very soon.
Thanks again for great advice and a great product.
16 februari 2025
Omdöme utan inbjudan
Svar från Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your fantastic review!
We’re absolutely thrilled to hear that OXBOW RED coal has made such a difference for you—it’s exactly the kind of result we hope for when recommending products tailored to our customers’ needs. Knowing your home is now consistently warm and that your log burners are performing better than ever is music to our ears!
We’re especially grateful for your kind words about our customer service and delivery team. We take great pride in offering not just quality products, but also genuine support and advice—and it’s wonderful to know that came through in your experience.
Thank you again for your trust, your recommendation to friends and neighbours, and for taking the time to share your feedback. We look forward to serving you again very soon!
Svar från Coal Drop: Nationwide Fuel Suppliers
Thank you for your kind feedback! We're really pleased to hear everything went smoothly and that the driver was helpful.
Hoping to serve you again in the future.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.