CMC Motorcycles Omdömen 144

Just want to heap some well deserved praise on CMC (Thunder Road ) Bridgend
Just purchased a used Triumph Scrambler from them and gotta say that the whole experience was as smooth as silk
Chris from sales contacted me after I made an initial enquiry ( on his day off !! )
Answered all my questions sent me a video of the bike and valued my part exchange all with out me leaving the house
He then seamlessly dealt with the whole process which eventually led to me being the proud owner of a stunning Scrambler
Delivery of my new bike and collection of my px all done very quickly. The delivery driver Paul was a top bloke as well
Can’t fault this company nice to deal with proper bikers

A very quick and easy process and received a fair price for my motorcycle. No problems.

Booked a test ride online for a Ducati 899 Panigale at CMC Newport, confirmed by email. I travelled 130 miles from North Wales, only to be left waiting over an hour, told to “float about,” and eventually informed the bike didn’t even work. The Ducati on display was in poor condition with badly fitted fairings—nothing like the immaculate standards I’ve always seen at CMC Clay Cross.

A 260-mile wasted round trip, no test ride, no purchase, and a huge loss of confidence in CMC. Very disappointing, especially after previously recommending them to friends.
Purchased a bike in December from Clay Cross and service was exceptional! Bike was immaculate! What has happened to CMC?

Bought a BMW r1250RT having seen it on their website. I live in Cornwall but I was after a specific model.
I rode for 32 miles then couldn't take much more of the vibration. They are taking the bike back and giving a refund. I've had the bike independently assessed and the engine and transmission need removing. Not what I want from a nearly new bike. Ross has been helpful.

CMC Bridgend, Chris was very patient 👍. However I didn’t buy because I have mot full recovered from a previous injury. Loved the NT1100 DCT so , I’ll be back in the new year. See you then Chris.

Bought a chain link for my motorcycle a fraction of the price on eBay and didn't have to wait for it friendly staff good advice
Thanks

I had my GSXR serviced and a number of faults found / resolved by the Newport branch workshop (Mechanic: Jay). A really excellent and knowledge team that try their best to meet and exceed expectations. Great see a business that still focuses on the customer. Highly recommended and will be using their workshop in future.
Many thanks to Jay and Mike (Service Manager).

Tried to silence my google review - putting on here now- I’ve had 3 previous positive experiences with CMC where servicing and communication were handled well (aside from some miscommunications). I’ve also experienced rushed or poor customer service on the phone multiples when busy CBA.

Unfortunately, my recent visit changed everything. I brought my bike in after clearly explaining I only wanted a parts and labour quote. I already knew what was wrong and stated I didn’t want a service—just a quote. I also said I’d repair the bike before MOT to avoid advisories. They said they’d do a “pre-MOT inspection” and then contact me with pricing on parts and labour - to leave the bike.

Instead of the quote on parts and estimate on labour, I was told I owed £74.99 for a service I never agreed to. No price was ever discussed. I’d said the bike had barely been ridden since the last service (also done by CMC). This caused a lot of stress. I wasn’t going to pay for something I didn’t need, ask for or authorise. They later reduced the charge after challenged it, but I was not going to pay for this as I already knew what needed to be done.

Transparency and prior consent are essential—legally and ethically. I no longer feel comfortable as a CMC customer and won’t proceed with further work.

CMC suggested replacing a rubber tip on the gear lever that could’ve been reused and other parts later turned out to be unnecessary. I’d already had the bike checked by a trusted mechanic in Cardiff. CMC didn’t mention anything about resetting the check engine light, or note that one fluid might need replacing soon. Cardiff said bolts likely didn’t need replacing but could be ordered if needed. Here quoted like all bolts nuts regardless of need.

Be aware: they may not listen, may carry out work without consent, then try to charge for it.

I couldn’t sleep due to this stress—especially not knowing if they’d withhold my bike. I sought advice, which helped to calm me. After thinking it over, decided never again. I'd ask for my bike back if issue i'd just report theft, as no cost or contract agreed. Called at 11am as did not get a reply. Different person said he'd call me back. Shortly after said you can pick it up moody tone.

I had to take a train and taxi back, wasting half a day. I just wanted to collect my keys and go. Mike asked to speak. I explained. He apologised, said they try to do the right thing, and felt I escalated too quickly (e.g., leaving a review). He said I should’ve asked for a manager allowed time for investigation. I said I assumed it would be passed on and the reduced cost was the response.

Mike breifly apologised then explained the staff member I dealt with was new/training. That explained a lot. Still, I shouldn’t have had to deal with the consequences. On reflection most of apology was just victim blaming e.g. my complaints affect on them.

I acknowledged I may have escalated quickly but explained I was already under lots of stress, and didn’t need this or have time for it. I said it felt like they were taking advantage—especially since they wouldn’t cap labour hours or act reasonably in this case.

Quotes from elsewhere: Yamaha Bristol Fowlers offered to price match or allow me to supply parts. Yamaha Bridgend and Bristol both quoted cheaper labour—by £2 and £13 per hour due to peak time no discounts. One even gave a firm 1-hour estimate. Non-Yamaha would be cheaper still and no travel.

I told Mike -no longer felt comfortable as a customer. That hasn’t changed.

Mike acknowledged the damage was minor and understood I didn’t want multiple vague advisories on record. He offered to do the labour himself for £40 as a goodwill gesture to resolve.

I appreciated the gesture. He said I could take time to decide. I called my sister—she said to go for it - remove review, but not return again and just go somewhere in Cardiff. Went back inside couldn’t see Mike anywhere, waited a bit. Warmed up the bike and left. Didn’t want to make another trip in full leathers on taxi/train and then go to Newport again for a 3rd time.

It wasn’t just about money— it's also the principle of the matter

Great service from start to finish !
Many thanks guys top notch ! ✌️

Was quick to sort. Happy with the guys knowledge and speed. Friendliness. The most important thing is they did what they say they would. When they said they would call me they did so I never had to chase.

Fabulous company to deal with when buying a new bike.
Nigel Davies made the transition smooth and straightforward.
Totally honest and transparent.
Even got free delivery this time.
I would definitely recommend them and will go back for my next bike.
Thanks everyone at CMC 👍

My third motorcycle from CMC arrived today. First bike, a Ducati Streetfighter V2 was awesome, a couple of years old but as new, perfect condition.
2nd bike, a Harley Fatboy had an issue. A quick phone call and after a short hassle free conversation a deal was done on an almost new Rocket3.
Part exchange prices have been fair, deals easy, delivery on time and any questions, addressed without any BS.
I have owned a lot of bikes and done many deals over the years. CMC seem to be trying hard to get things right.
Well done and thanks!

Carnt thank cmc Cannock enough told them my story they got my finance sorted out and got my bike ready in record time as they had a back log but still got it done and the manager even stayed late so that I could collect my bike the next evening when I finished work really do recommend them the service is top notch and the bike is absolutely amazing and can not fault it unlike the bike I bought from superbike factory thank you lads for what you did

A simple process that was based on a fair price. The bike was collected on time after a minimal amount of paperwork, the offer honoured and the money transferred.

Well,what can I say, I was greeted at the door by member of staff and made very welcome, I went there to purchase a set of leathers, I approached a member of staff called Kim. She was absolutely great, She gave me all the time in the world, check the leathers making sure they fitted and done me an excellent deal. I’d like to say a big thank you to her. Well done Kim. keep the good work.

Good service and good bike

I called in here today with my bro to have a look around at the over priced bikes. We decided to have something to eat (big mistake) we knew we shouldn't, we say every time not to eat here. Today we were hungry so we had a cheese burger. What we were served was absolutely rank! The amount of grease oozing out of it was no joke. It saturated the 2 napkins I was given. The cheese was a chemical liquid cheese, the beef burgers were so bad you wouldn't give them to a dog. Fifteen quid for those. We took 2 bites each and left them on the table and walked off. How they have a qualification for food there is beyond me. We wouldn't buy a bike from CMC because of the inflated prices and we wouldn't eat there again even if it was for free. In instances like this you have to vote with your feet. So today we happily said our goodbyes and we are never going back to CMC again. Instead we'll press on into the peaks for a real coffee and nice surroundings. CMC you should be ashamed of yourselves.

I had an awful experience with this dealership. The motorbike I bought clearly never had a proper PDI (Pre-Delivery Inspection) — it was full of faults right from the start. The condition was unacceptable for a new or even used bike. Basic things like horn, electrics, and engine checks were clearly skipped.

I raised the issues immediately, but the customer service was slow, unhelpful, and completely dismissive. It took me over two months of chasing and constant frustration just to get my money refunded. No apology, no real explanation, and definitely no accountability.

This place is unprofessional, unreliable, and not to be trusted. I would strongly recommend staying away — you risk losing your money and being stuck with a faulty bike.

So I have brought 9 or 10 bikes from cmc in the past decade or so. Aftersales has been really good in the past and I haven’t had many problems with bikes I’ve brought. They aren’t the cheapest of bike shops but service has been pretty good in the past. I’m afraid to say that expected service is non existent now. Promises of calls back from Ross from Chesterfield never happen, there seems to be plenty of reasons why the call needs to end and a call back the next day needs to happen but never does, when I’m keen to get a deal done. So the search for a better bike dealer needs to happen. It seems spending around £100,000 with them carry’s no weight whatsoever.

Genuinely blown away by the service from these guys.
Saw a bike online that was just what I was looking for. Spoke to Nick Wallace who made the process an absolute pleasure. Being over 100 miles away and not having the opportunity to visit the store, I relied on Nick to sort the sale. He described the bike very honestly over the phone. Sorted my PX out with a decent offer and arranged delivery at a time that suited me. Can't fault these guys at all. I have bought over 100 bikes over my lifetime and the service from CMC has been nothing less than first class. Cheers Guys. See you soon when I get the opportunity to ride over.