Cloudstix Omdömen 

3 861
TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The goods haven't arrived, some were on back order, so fair enough, but there has been no response to emailed queries on likely delivery. Update, looks like I'm not getting the replies, not in spam... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

How can you ask for a review when I've not got the pre ordered product I purchased. Not even a shipping confirmation or proper expected delivery time not just "Mid Jan" which has well and truly pa... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

As per your delivery was fast and correct. Given the problems of k3 aspire batteries i can't seem to see a similar pen type on your site clearly. I don't want a disposal type or one that sends clouds... Se mer

Betygsatt 5 av 5 stjärnor

I’ve used Cloudstix a long time now buying everything from flavours to ecig hardware and have never had an issue. Their prices are competitive and even on the cheapest delivery option, items are recei... Se mer

Företagsinformation

  1. E-cigarettbutik
  2. Batterier
  3. E-cigarettaffär

Om Cloudstix

Skrivet av företaget

Cloudstix is a brand formed in 2013 by vapers for vapers having become frustrated by either the unrealistic high prices from some vendors or the non genuine low ticket items supplied by others.

We want to make sure that our customers get access to quit smoking / lifestyle changing products at ultimate cost effective prices.

Our company has grown considerably over the years and in addition to our online website we also have 4 highstreet stores & a vast number of resellers offering our products throughout the UK.

We also have several exclusive E Liquid brands sold through our platform that have gone on to be high sought after in the UK & across Europe.

With Cloudstix dedicated customer service team you are without doubt in the best hands possible.

Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

4 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(3 861)

20 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Enormous thank you 😊

I am disabled & very often phone June or Katie from the Pemberton branch, for advice & help. I started using cloudstix when I stopped smoking 3 years ago & wouldn’t dream of going anywhere else.
I contacted the shop initially to ask what mg I would require & what would be the most effective starter kit. The ladies have a wealth of knowledge, they NEVER make me feel like I am taking up their time. They know me by voice now & know who collects my items, they make me feel, like I am their only customer & to me that is invaluable.
My ecig has recently stopped working & the one I have always used, is no longer available. Katie went through all the pro’s & con’s of alternative’s, with so much patience, allowing me to ask as many questions necessary. The new ecig wasn’t in stock in Pemberton, she contacted others in the area, promising to call me back. As expected she called me back & had arranged for one to be sent to their Pemberton branch.
When I spoke to June & thanked her, she said, ‘we are just doing our job.’ I very much disagree, being disabled, I often feel a burden, never once have June or Katie made me feel this way. They go above & beyond customer service, to give the help & advice needed, especially to someone who is unable to visit the shop personally. It is down to their friendly, yet professional service, that I would never use anywhere else. Thank you June & Katie for all your help over the years, you are both amazing and an asset to the cloudstix team.

11 november 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

poor service

order placed on the 28th Oct with a 4-6 day delivery. contacted them in the 6th Nov to be told it was shipped in the 31st and it was royal mails fault! package arrival (poor cheap packing) on the 8th Nov with the lable showing only shipped on the 5th Nov.
so either Darren Sharples is lying, or his collueges have dropped him in the Sh1t....

8 november 2024
Omdöme utan inbjudan
Logotyp för Cloudstix

Svar från Cloudstix

Nick, we have emailed you this morning with a full explanation of this incident.

We have gone above and beyond for you here, but you have failed to mention any of that.

Alas, we cannot please everyone, we wish you all the best, may you have a lovely end to 2024 and a successful 2025.

Betygsatt 2 av 5 stjärnor

Ordered my items a week ago still not…

Ordered my items a week ago still not got it very disappointed went to the shop and was told the item is out of stock so if that is the case why didn’t it mention it on the site very disappointed

27 oktober 2024
Logotyp för Cloudstix

Svar från Cloudstix

James our online store is different to the stock we have in store… our online system would have emailed you.

Please check spam folder.

Our team shall contact you tomorrow and chase this up.

Betygsatt 3 av 5 stjärnor

Coils a bit to quick to burn out 3 of…

Coils a bit to quick to burn out 3 of them lasted only 3 days even at 20 watts won't be buying again

30 september 2024
Logotyp för Cloudstix

Svar från Cloudstix

David, you have reviewed the product which is not made by us....

You have not mentioned our service (free shipping) or customer service and in addition you have not emailed us or called us to give us a chance to look at the coil situation.

We are very good but cannot sense when you are not happy with a product, so we rely on you telling us and giving us a chance to put it right.

There are many reasons why your coil could burn out. Your E-liquid, your wattage can be too low as well as too high...

Happy to go through this with you if you reach out to us.

Betygsatt 4 av 5 stjärnor

As per your delivery was fast and…

As per your delivery was fast and correct.
Given the problems of k3 aspire batteries i can't seem to see a similar pen type on your site clearly. I don't want a disposal type or one that sends clouds of smoke up. Have you a recommendation of something similar to k3 shock. Pen that parts and batteries are kept in stock.

2 oktober 2024
Betygsatt 5 av 5 stjärnor

A great local shop and a great online service

My last online purchase was flawless but there were delays with the one before that, the delay was caused by delays from their suppliers. However, I emailed Cloudstix around midnight and got a reply in about 5 minutes. I was treated very well and even got a telephone explanation and expected delivery date. I have also been to the shop in Chorley a few times and bought liquids and a new E-cig. I have been treated very well there and the shopkeeper was friendly, knowledgeable and efficient.

16 juli 2024

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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