Clearwater Kitchen & Bathrooms Ltd Omdömen 

I was so pleased with the service I received from this company. They went above and beyond to help me find the perfect kitchen. I was very impressed with the quality of the product I received and the excellent customer service from the installations department. Cannot recommend this company enough!

My new bathroom is an absolute joy cannot recommend Clearwater enough Craig and Gavin fitters excellent and rest of staff aswell Made the experience so easy would highly recommend them all. Again thanks very much

Have read the negative reviews and have to say none of them apply to our experience. Fitters Joey and Steven never stopped from when they came in to going home. Very pleasant guys. 4 days, old kitchen out, new one fitted.
Kelly, in the office, always helpful and pleasant with any queries.
We would certainly recommend this company.

We recently had a toilet installed by Clearwater Bathrooms, and I confirm that the installation was of a very high standard.

From start to finish Clearwater provided an excellent service and fitting, Bobby at sales discussed at length my requirements, Robert surveyed my bathroom and ensured all items ordered were required, Caitlin from admin was in touch to make sure all was well and the fitting team of Graham and Scott were first class. The products I had fitted were five star, porcelain tiles , stone shower bases , quality vanity units , taps , mixers etc.
Highly recommend this company.

All round the kitchen I got was well fitted and finished. Although it took two weeks to complete because there were parts missing. Tradesmen were a good bunch and got the work done to a very good standard.

Bathroom Job completed to a high standard…
Tidy, professional and very informative fitting team…
Would highly recommend this company…

The are a bunch of unreliable people. They treat customers badly and make threats when you attempt to complain. I paid almost £20,000 for a kitchen and patio doors. Kitchen is poor quality and the tap was fitted wrong way round and was leaking. When called to advise calls go straight to voicemail. Workmen just do their own thing, don't listen. My cutlery drawer doesn't fit, it's shoddy plastic, door under sink was just cupboard ripped no finish along edge. Was left with no access to garden after patio doors fitted and they had promised circular steps. They took the money on day 1 making threats after ripping my old kitchen out. If I didn't pay they walk away. With health problems and a young child I felt vulnerable and paid up. Lots of snagging still not done. No skip for uplift if old kitchen, expected us to take it to dump. Price quoted was for a skip which never arrived. Would recommend this company, arrogant bullies who over charge and treat customers like they know best for your home. Don't listen and paid for plasterwork around kitchen £800 walls were skimmed badly and excuses after excuses.

Not worth the money , overcharging and not supplying the goods , bathroom fitted very poor standard , salesman and quality control rude and unprofessional.
I would not recommend this company very deceiving and now we are stuck with a poorly fitted bathroom.

Firstly I would like to thank Kellie and Caitlin for putting up with my crabby husband you 2 must be saints. We had a bathroom and kitchen fitted by Clearwater and what can I say, absolutely excellent the worker on the bathroom Immi was first class and an excellent worker very polite attentive to our needs and very tidy,cleaned up after himself every night and at the finish our bathroom looks absolutely outstanding it was a bit of a upheaval for 2 pensioners but can't really expect anything less well worth the upheaval can't praise the finish and workmanship 10/10 Immi you are a star. Now our kitchen well once again what can I say our fitter was Joey and his colleague again what can I say once again very polite accommodating and very tidy and again the finish is outstanding totally love it would highly recommend Clearwater to do an outstanding job be it big or small. Thanks again to Kellie and Caitlin for keeping us in the loop and coming through with all that they promised us you also are stars. Thanks to you all. Ann and Davie Scott

I visited the new Hillingdon showroom today. Well worth a visit. The sales staff gave us great advice. Not at all pushy. We left with a business card and wasn’t pressured to give any of our details, more than I can say for the other showrooms we visited for idea.

We recently had both our Kitchen and Bathroom done by Clearwater. Kitchen completed end of June, and bathroom completed last week. Duncan and Allan were our Kitchen fitters and they did an amazing job. The finish is second to none! Craig and Lazslo did our bathroom and what a transformation. From an awful looking 80s avocado vibe to a beautiful light grey and white. Exceptional service from our initial call until completion, We can't thank Clearwater enough for turning our dreams into a reality. Thank you once again to all parties involved. Would highly recommend the company to friends and family

My kitchen was started in July 10th, there was issues with the plasterer at first, they refused to plaster the whole kitchen unless I paid more money, to long a story !! Then the two fitters didn't turn up because they 'forgot' it was a bank holiday so another day was arranged, again they didn't turn up, another long story !! My new ceiling was a shambles so the 'new' fitters had to do it again but I have been left with things not done properly and had yet another fitter out to have a look but that was around six weeks ago and have had no contact or any word of repairs, I would say that the units are good quality but there customer service is awful and once they have taken your money you are done with 🤷 I could go on and on about there lack of customer service but I don't have the time or the energy, are you ever going to get back to me to complete the job clear water ????

We used Clearwater KB to fit 2 bathroom and a kitchen. The whole process took some time, but we wanted to make sure that we would get what we expected.
We were shown a 3D computer generated image of our kitchen. This was really helpful as we actually changed a few things after we saw the images.
The fitting was schedule at a later date, but I guess that means that they're busy, which is a good thing.
They came and installed the kitchen and replaced the bathroom to a new modern one. We had an ensuite, but used another company for that one as it was quite small.
Overall, we are very satisfied with the kitchen and bathroom.

What an terrible company. Started my bathroom in January, promised to complete in 1 week, left me without a sink for 12 days, I have one bathroom in my house. These 'tradesmen' were in and out out of my house for a nearly 3 months!! Fitted the wrong taps, a wonky bath and shower. Towel radiator also no measured properly and toilet doesn't flush away. Bath was replaced by one person who didn't protect the new floor which is now all scratched. When he fitted new bath he didn't fill it as you are supposed to so now the seal doesn't touch the bath when used and I have water leaking into my kitchen if I use shower. The shower screen doesn't work, water pours out, when I asked them to fix it they said well every shower leaks! When I complained they ignored me and have done so since, so bathroom is not complete and work not signed off.
Shame on you Clearwater. Have initiated a claim against them, notified trading standards and have instructed a solicitor as this company are an absolute disgrace. Avoid them at all costs!!

Pushy sales guy gave us a quote for our new bathroom - before even looking at our bathroom or listening to what we wanted. Then lied to his boss over phone, in front of us customers, stating we had to cut appointment short and rebooked for two days later - it was the sales guy that had to leave for a personal issue. Then, phoned half an hour before appointment instead of face to face stating he was only coming through if we agreed to sign agreement and go ahead with this ‘made up’ figure. When i declined he said “go to b&q” then hung up.

We had a new kitchen installed by Clearwater Kitchens and Bathrooms, and had a string of problems that in my view are unacceptable for a professional kitchen supplier, not least the time it took to complete the job.

We were advised the install would be four working days starting February 26th, however the kitchen wasn't actually finished and signed off until until June! (although by their own admission, they don't sign off their work!!). They did eventually fix most of the issues, but it wasn't a painless process, and should never have happened in the first place.

The issues that elongated the install time, and/or things that I find unacceptable have been as follows;

Issues with Parts - all in all, just sloppy planning and a sloppy internal ordering process:

Wrong colour ceiling scribes ordered; Antracite instead of light grey. Why would we put dark grey panels above light grey units? Had they sanity checked the bill of materials prior to fitting, this could have been avoided.

Not enough handleless trim was ordered to complete all the units. This should have been a no-brainer! The dimensions are on the plan.

Wrong size side panel ordered, despite the units themselves being the correct size.

Wrong finish on ceiling scribes; Matte instead of gloss. They contested this and said that matte was what the surveyor had written. Fair enough, however the surveyor didn't give me a choice, although I did ask if the scribes would match the doors, to which he said 'yes'. I think that means gloss. (One of the workmen commented "I think he surveys through the letterbox". Says enough really!)

More than one panel arrived damaged, and one was damaged by the fitter using too-long a screw.

Fitters were messy: I ruined a meal by putting the extractor hood on which blew a large pile of sawdust out of the extractor all over the pot of food on the hob. Looking inside it was apparent they hadn't hoovered up at all.

Fit and Finish - "it'll do"

Splash-back trim does't align at the corners (trim on the front appears to be fitted on top of the trim coming out from the window frame, rather than meeting level at the corner.

Chips out of various gloss panels which were just fitted anyway.

Chunk out of one of the ceiling scribes, fitted anyway and filled with silicone.

Over proud cuts, filled with silicone.

Damage - The most egregious was they broke the door off our washing machine and then tried to glue it back together with Mitre Bond. Literally came off in our hands the first time we used the machine. The fact that they tried to cover up the damage in the hope that we wouldn't notice until they were long gone is unacceptable behaviour for what should be a professional company. In fairness, they did reimburse me for a new door when I called it out but the dishonesty of botching a repair and hoping we wouldn't notice is unforgivable.

Ding in utility room worktop, presumably from carrying through the metal rails from the adjoining garage. This was initially "fixed" by filling with silicone (are you seeing a pattern here) and eventually replaced.

The surveyor advised where to vent the extractor hood externally, however didn't check the other side of the wall. As it turns out, there's a drain pipe and an outside light exactly where he intended the extractor to come out. They initially tried to "fix" it by doing a proper cowboy job where they gaffer taped a cheap flexible tube to the extractor, venting into an enclosed space. The tube was too small a diameter so it sat inside the extractor chimney, suspended by the gaffer tape. Eventually put in a proper solution, suggested by me, to drill a hole through to the loft area above and vent externally.

Add to all of this that there isn't any proper warranty documentation, just their word, and I had to push extremely hard to get anything in writing that could remotely define what what covered and for how long.

I'm sure they'll reply with excuses and "pointing things out" but when you're going through the torment of a 3 month install, excuses don't cut it. I'd avoid them if I were you!

Avoid this company, they cost a fortune for one.
They do not fix problems
They do not answer their phone, goes straight to answer machine.
We have been left with a leaky shower door for about 4 months. Need to put towels on the floor to have a shower