Clarkes' Golf Omdömen 1 629

No stars wanted. Customer service very poor.
My partner ordered me a surpise. We both purchase from Clarke's Golf. Royal mail left a parcel in an unsecure place at front of property next to a bin which is expressly forbidden to use a bin and leave out in the elements. Got email showing left out at front of property and when got home was not there. Contacted royal mail who said contact sender.
Contacted Clarkes golf and Customer service from Clarkes Golf came back to me, not a named person yet used their bias perception stating they 'feel' it was left in a secure place! (So someone un-named using their bias perception and NOT looking at postal guidelines) Sent me a photo of my house! As if I do not know what my house looks like!
Read reviews stating named contacts and clarity etc, which I have not had.
Sent everything, label from royal mail through door stating safe place (next to green bin)! Photo from royal mail of parcel on floor in the elements next to a bin.
Clarkes golf trying to say it was left safe at the front of property 'next to bin' which royal mail state they do not do, on a busy road. Very poor response. Waiting to see how Clarkes golf are going to prove this going forward with the likes of trading standards my credit card company etc.
Absolutely shoddy service, trying to make it look as though my partner is in the wrong somehow! Have asked for the named person who used their perception. Clearly either Clarkes golf as a whole have poor customer service or this is one specific staff member! Would like to know which. They just not interested at all and the law actually states sender responsibility until physically in our hands.

Update. Response from Clarkes golf stating process to follow! My partner pointed out the law to them and they changed their tune at this point, all while not even explaining any process or procedure!! If they had been normal on emails instead of defensive then we would not be here!

Great customer service! Laura communicated very well to ensure they were able to price match and went the extra mile to make sure the free gift was included. Many thanks!

Brilliant, personal service. Although there was a small problem with the availability of an item I’d ordered, I got an email from a real person (!) who provided an number for me to call. I rang and spoke to another real person who offered an excellent set of alternatives and dealt with the problem quickly and efficiently. So nice to deal with a company that really cares about providing service.

Clarkes golf were great, they price matched the footjoy fuel camo golf shoes, dispatched the same day-honestly was very impressed with the next day delivery that I received on the Saturday morning via dpd, I've used clarkes golf several times recently for a limited edition vokey wedge, motacaddy QB2 trolly etc and will definitely use them again, highly recommended

Ordered through their sister company, golfshoes.co.uk. Excellent customer service from start to finish. There was a stock issue with the shoes I originally ordered, but the team handled it brilliantly by offering me upgrade options straight away and getting everything sorted quickly and hassle-free.
A special mention to Laura, who was incredibly helpful over email — quick to respond, friendly, and made the whole process really easy. My replacement pair arrived super fast, and I’m really pleased with them.
Mistakes can happen, but it’s how a company deals with them that matters — and these were excellent. Highly recommend.

Super fast shipment and very helpful all round.

Great service from Clarkes' Golf Centre. When an issue arose with a set of irons, they handled it professionally and arranged a replacement. Communication was clear and the replacement arrived sealed. Very pleased with how it was resolved.

Great service, used a couple of times. Fast delivery, great prices, all good.

Been looking for a golf bag for a while, one that was a decent price and a good brand. Did my research and came across Clarkes Golf. Took the reviews as a good sign and happy to add to it.

Great Cobra Cart bag at such a good sale price. Delivery was on time. Very happy. Will certainly be back. Thanks.

This morning, my order arrived much faster than expected, and the service was excellent from start to finish! I highly endorse them and am thoroughly satisfied with the items. I will certainly make more purchases from them in the future.

Wanted to buy a new set of golf clubs and after looking around the Internet I found Clarke's golf .I decided to go to their outlet store to test clubs and be fitted properly for a set.I chose Ping G430 which were the best price around. The staff there
( Chris ) were very helpful and knowledgeable and as I had the irons lie angles changed I had to wait a few days to get my new irons delivered but was well worth the wait .This shop has everything you need golf wise and it is well worth a visit

Great quality, great advice, great price!

Got some Ping and FJ clothing, fit and quality are spot on, and they look awesome. Really quick service and delivery

Bought some Ping clothing through Golf Society. Properly sized, top quality gear complete with society livery at a fair price, delivered promptly. Great service all round!

Superb quality and service, have used many times before and would highly recommend.

Absolutely amazing service and top quality clothing. As usual, nothing is too much trouble and very competitive price. Thanks for a superb, quick turnaround and cost effective professional service. Customer service at it's best.

Ordered a Wilson junior set. Two clubs broke. Disappointed as Wilson are usually ok. Contacted Charles golf. Was very helpful and sent out another brand of clubs along with a gift card.
Will definitely use Clarkes
Golf again.

I would like to thank Dean from Clarke’s Formby for the excellent customer service that I received today and the fitting of my new golf grips for my irons. Fabulous cheers

Went into the shop to buy some new irons, was helped out by Kenny took me into the fitting bay and helped tweak my swing and advised which clubs would be best - thanks Kenny for your help buzzing with my new clubs.