Clacton Pier Omdömen 

123
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Good family day out at clacton pier, I want to call out Matthew who was in charge of one of the rides, he’s so enthusiastic and upbeat and really makes an effort with all of the riders and children. H... Se mer

Betygsatt 5 av 5 stjärnor

My 9 year old daughter and I came here from London for a half term. So much fun, such lovely people, especially Debora who went above and beyond to make sure we found what we were looking for, and al... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We regularly visit Clacton pier and arcade workers are extremely polite and fast. Always someone at hand if toys ect get stuck. Terry Hawkins stood out from the crowd and goes above and beyond, alwa... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The staff working at the soft play this afternoon were absolutely amazing. Unfortunately there are no gluten free options for food on the menu but I can't fault how the staff went out of their way to... Se mer

Företaget har svarat

Företagsinformation

  1. Turistattraktion
  2. Nöjespark
  3. Bar och grill
  4. Strandpaviljong
  5. Nöjesfält för barn
  6. Temapark

Skrivet av företaget

- Largest pleasure pier in Europe 🎢 Funfair • Coasters • Soft Play • Arcades • Bowling • Golf • Big Wheel • Go Karts • Jurassic Pier 🦖


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

123 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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4,6

Alla omdömen

(123)

25 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 3 av 5 stjärnor

count your arcade tickets before handing over

We visited as a family of 5 and bought the wristbands for the children. They had an amazing day and loved the rides and the golf. Overall it was a good day.
However the reason for the reduced star rating is the arcades. I know this may seem irrelevant to some but my children ended the day disappointed.
When we visit an arcade we put all tickets together and share out the total between the children so as not to cause arguments. we did this as usual and totalled the tickets before going to the counter so they knew how much they had and could decide quickly. BUT when we got up there the person behind the counter did NOT scan all of the tickets as we were a few hundred short of what i had added up to. When i said that wasnt correct he added an extra couple of hundred to the total straight away without going through them or anything else. This said to me that he knew he had been caught shorting us on the tickets.
I didnt want to cause too much of a scene at the time as it was towards the end of the day and the children were tired and getting grumpy but they had to change their minds on what they were going to spend their tickets on.
Who knows how many people they do this to but we ended up with much less than we were supposed to have.
We will be back but will be taking more notice of things like this now as if they do this for something as simple as the arcade tickets then what else are they shorting customers on.

15 augusti 2026
Omdöme utan inbjudan
Logotyp för Clacton Pier

Svar från Clacton Pier

Hi Kris, and thankyou for bringing this issue to our attention. If you can give us a date and time for your visit we will look into this situation. Please email me on nb@clactonpier.co.uk We would hope that this was just a genuine mistake but we need to check it out. We will send your comments on to the team in this area also. It certainly isn't irrelevant and can understand that it caused an issue for you which was luckily sorted. We appreciate that you say you will come back to visit the pier and are sorry that you had this experience.

Betygsatt 4 av 5 stjärnor

Good family day out at clacton pier

Good family day out at clacton pier, I want to call out Matthew who was in charge of one of the rides, he’s so enthusiastic and upbeat and really makes an effort with all of the riders and children. He’s an asset to clacton pier.

24 juli 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

It's dirty unsafe rowdy .didn't feel…

It's dirty unsafe rowdy .didn't feel comfortable . People rude except 2 . Not the place to go with kids . Roads were dirty shops run down . It's a shame coz it used to be so nice. Don't know what's happening to these places.

22 juli 2026
Omdöme utan inbjudan
Logotyp för Clacton Pier

Svar från Clacton Pier

Hi Jean, really sorry you feel that way as that is not the reaction we get from most people leaving a review. I am a bit confused as to whether you are talking about the pier or the town itself? Clacton works hard to maintain its place as a traditional British seaside town with a modern twist and does attract many visitors, around one million to the pier alone each year. Both businesses and the local authority do their best to provide an offering which attracts families. Again sorry if we did not meet your expectations and we appreciate all feedback - good or bad.

Betygsatt 5 av 5 stjärnor

Great pier

Great pier. Despite growing prices it is reasonable. Great views on the pier but a tad scary to walk along the rickety wooden boards. Cool rides, mini golf, play area, arcades, bowling, darts, and more. Staff also friendly.

16 juli 2026
Omdöme utan inbjudan
Logotyp för Clacton Pier

Svar från Clacton Pier

Hi and thank you for taking the time to review the pier and for giving us five stars which we really appreciate. We can assure you that the boards are regularly inspected and repaired if necessary. Thanks for your comment about staff which are very important to us and the whole team. Hope to see you back soon.

Betygsatt 5 av 5 stjärnor

Staff soft play accommodation

The staff working at the soft play this afternoon were absolutely amazing. Unfortunately there are no gluten free options for food on the menu but I can't fault how the staff went out of their way to make something that I was able to eat and taking the time to look at allergens despite being busy

25 juni 2026
Omdöme utan inbjudan
Logotyp för Clacton Pier

Svar från Clacton Pier

Hi Penny, pleased to hear that the team pulled out all the stops to accommodate your dietary requirements. Sorry there was nothing obvious on the menu but the staff always do their best for our guests, even when they are busy. Thank you for letting us know about your positive experience and for the five star rating. Much appreciated.

Betygsatt 5 av 5 stjärnor

Nice on hot days

Nice on hot days, alot of attractions, would attend again

14 maj 2026
Omdöme utan inbjudan
Logotyp för Clacton Pier

Svar från Clacton Pier

Hi, and many thanks for your feedback. We appreciate the five stars and the comments - especially that you will be coming back. We look forward to seeing you again soon.

Betygsatt 5 av 5 stjärnor

The Clacton Wheel on the Pier was…

The Clacton Wheel on the Pier was fabulous fun and a very gentle ride. Matthew was great as I was nervous and he said after one iteration of the wheel I could exit if need be - I completed all three turns and he kept an eye on me to ensure I was okay.

27 maj 2026
Omdöme utan inbjudan
Logotyp för Clacton Pier

Svar från Clacton Pier

Hi Jane, the Big Wheel is a very popular ride and gives great views over the town and coastline. Glad you enjoyed it and the team made sure you felt comfortable and looked after. They want to make sure our guests have a great experience and go home happy. Well done for overcoming your nerves - it is worth it! Thanks for the five stars.

Betygsatt 5 av 5 stjärnor

Half term fun

Had a lovley time here over the may half term. Matthew and Alex on the ferris wheel were lovely. Also the arcade machines (especially the 2p machines) filled with toys that were easy enough to win with lots of staff around to help if any got stuck. Would definitely recommend for a fun family day out.

27 maj 2026
Omdöme utan inbjudan
Logotyp för Clacton Pier

Svar från Clacton Pier

Hi Katie, really glad that you chose to spend some of half term with us and that you had a good time. Nice shout out for Matthew and Alex which they will appreciate, as do we. It's great to know you would recommend us, thanks for the five stars and please do come and see us again soon.

Betygsatt 5 av 5 stjärnor

Thank you Debora!!

My 9 year old daughter and I came here from London for a half term. So much fun, such lovely people, especially Debora who went above and beyond to make sure we found what we were looking for, and always with a big smile and without making it seem the least like it was just her job. I am embarrassed by how long I took to write this review thanking her but makes it no less heartfelt.

17 februari 2026
Omdöme utan inbjudan
Logotyp för Clacton Pier

Svar från Clacton Pier

Hi Louise, really pleased to hear that you and your daughter had a great time at the pier on your half term visit. We appreciate your feedback - whenever it comes -and thanks for the five stars. Debora will be made up with your comments and we are glad to hear she looked after you both. We hope you will make the trip from London again soon.

Betygsatt 5 av 5 stjärnor

I Loved It

I Loved It ! We Done Golf It Was GREAT!!!!!!!! Then I Liked The Rides If There Were More Than 5 Stares I Would Give It To Them WELL DONE !!!

7 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Had a great time on the wheel

Had a great time on the wheel. Kasey at the payment kiosk was so approachable, kind and friendly. She was also able to help me later on by pointing me in the right direction to find a lost item my son had left behind. Ashley who was helping us on and off the ride was brilliant. Always making sure all customers were happy, feeling safe and supported. I noticed this more as one of the young girls on before us was slightly nervous, he mentioned making sure not to stop the ride as she was in the air so she didn’t get frightened and each time they came around made sure to check with her that she was okay! He did the same for us. The level of kindness and professionalism shown by Kasey and Ashley really was fab and made our day. Will be returning!

5 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We live close by so we're biased but…

We live close by so we're biased but the pier is a great place to bring the kids! I brought my daughter when she was younger and now I take my nephews and they love it. The annual pass is a fantastic deal too!

20 februari 2026
Omdöme utan inbjudan
Logotyp för Clacton Pier

Svar från Clacton Pier

Hi there Roz, we pride ourselves on providing good family entertainment for all ages and tastes. It is all about the generations coming back to make happy memories with us and we are glad your family is doing that. We think the annual pass is the best deal - especially if you are going to visit a couple of times or more each year. It also gives lots of discounts around the site. Appreciate your feedback Roz!

Betygsatt 5 av 5 stjärnor

Great place to visit

Enjoy coming here, Great rides and arcades and a bowling ally are here. The big wheel is excellent too you get wonderful views from here and the fireworks display they sometimes put on are quite spectacular.

14 november 2025
Omdöme utan inbjudan
Logotyp för Clacton Pier

Svar från Clacton Pier

Hi Kevin, thanks for posting a review and giving us five stars. We love to hear what our customers think of us and appreciate all feedback. You have picked up on a number of attractions we offer along with our 11 free fireworks displays put on each year to thank our customers for their loyalty. Hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Thank you, Ruben on the 4D dinosaur experience.

A big thankyou to Ruben who worked in the 4D dinosaur experience he was very helpful. He made us laugh. also helped us do our photographs so we couldn’t ask for more thank you. Ruben

2 november 2025
Omdöme utan inbjudan
Logotyp för Clacton Pier

Svar från Clacton Pier

Hi Sandra, thank you very much for the lovely shout out for Ruben. It sounds like he did a very good job on your visit and made you feel welcome. He will be delighted with your comments as are we. We also appreciate the five stars and you taking the time to feedback your views.

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