Citizen Omdömen 

If your a bit off lazy and not very good at your trade your fit right in here. Your be a manger before you know it. Clowns

terrible been reporting no hot water for weeks they send the same lazy engineer nigel out who has no get up and go and does not want to work so i still have no hot water

The most outrageous, incompetent scum I've ever had the misfortune of dealing with. They house criminals and expect owner occupiers to suck it! I was told if you buy a property in a former social housing block where 1 property is owned by these morons " that's the chance you take" ( a direct quote from Coventry neighbour officer Jane Gardner). Charge for service that entails hacking at the grass 6 times a year. An utter joke of a " business". Changed their name from Whitefriars several years ago - sadly didn't change their staff, or customer service.

ETA: You've had your chance. This one has gone to the Ombudsman. Good luck. You will need it!

So where do I start!! from when I moved in 19 years ago I had a few cracks in the walls nothing major I could deal with it well fast forward 19 years the cracks are massive I’m a end house and the house is sloping so much so that u can see it when u walk down the street ! The cracks are inside and out basically my house is falling down it’s subsiding every builder etc that has turned up has refused to do work because they feel it’s unsafe, I’ve had a apparent expert to come look at the foundations and just took a few pictures dug a hole and then I had a phone call to say the subsiding was a result of a pipe but don’t worry it will be ok we will build up the brick work instead of underpinning it !!
We all know they like to do things on the cheap and cover up instead of dealing with the proper problem
I also have a kitchen that is not fit for purpose I still have a pantry that’s how outdated it is and I have one cupboard and a gas point that’s covered by a sideboard so I have no choice but to have a electric cooker I can’t even get my fridge freezer in there cos there is no room for one I have begged for a new kitchen and get told no every time ! Then I’m seeing all these people getting new ones and they were fitted way after mine so why am I still waiting and as for the windows the subsidence has affected them as I can’t fully open them but am being told I have to wait till 2029 for new ones cos they have to be 30 years old before they change them although my next door neighbour got new ones and they were fitted the same time as these houses windows she didn’t even ask for them
I have been in touch with every councillor and gotten no help so now I have no option but to get myself to a disrepair solicitor!
The stress I have had with this house is horrendous and it’s been 3 years now waiting for proper repairs and they keep cancelling and just wanting to turn up when they want even though everyone in my house hold works the amount of time I’ve had to have off work has become a constant struggle !!!

Very poor service unhelpful unprofessional. I have been in my flat over a year to fix my washing machine pipe. Nobody turned up and done it yet and I am so disappointed and they promised me many times to come and fix it and they couldn’t fixed it yet. I don’t know what to do next. I’m so sad about this☹️☹️😣

PROBLEMS WITH DAMP. THERE SOLUTION. WIPE OVER AND CLEAN WITH A RAG. NO U NEED TO FIND THE CAUSE OF THE DAMP. BRICK WORK POINTING NEEDS DOING IN BACK GARDEN. BRICKS FALLING DOWN FROM OUTSIDE WALL. ONE OF THERE REPAIR MEN CAME OUT AND SAID I NEED SCAFOLDING PUT UP. TOOK PICS AND NEVER HERD NOTHING. SO I CALLED THEM UP TO CHASE IT UP. AND GUESS WHAT. THEY HAVE NO RECORD OF THE REPAIR. THEN THEY HAVE THERE STUPID AUTOMATED IDIOT CHAT CALLING YOU ASKING YOU NEED YOU RENT PAYING. HOW ABOUT YOU SORT YOUR PROPERTIES OUT FIRST. DAMP. WET WALLS. MOULD. DRAFT FROM WINDOWS AND DOORS. THERE COMPANYS A JOKE AND SO ARE THERE BUILDERS. THE BATHROOM. LETS NOT GET STARTED THRRE. WHO INSTALLS A BATH RITE INTO THE WALL LEAVING NO ROOM TO TIGHTEN TAPS. WHO INSTALLS A BRAND NEW DOOR AND ROUNDS OF THE ADJUSTING SCREWS. I HAD ONE OF THERE REPAIR MEN SAY. A BIT OF DRAFT OS GOOD. YEAH TO YOY MAY BE.

JUST A QUICK UPDATE. SCAFOLDERS WERE BOOKED IN FAILED TO TURN UP. EVEN AFTER 3 WEEKS AND NOW CITIZEN ARE CONTACTING ME. NOW BLACK MOULD HAS STARTED TO APPEAR IN THE UPSTAIRS WALLS. 1 DOWN STAIRS WALL HAD NO PLASTER AND A MASSIVE GAP. SKIRTING JUST FELL OFF. IVE TALEN PICTURES AND I REPAIRED THIS MY SELF. ILL BE PUTTING IN A CLAIM. WASTED 1 WEEK HOLIDAYS FOR THESE TW#TS. NOW IVE FOUND OUT THEY HAVE PUT THE RENT UP AS WELL.

USELESS COMPANY. CRAP REPAIR MEN. CRAP WEBSITE. WAY EXPENSIVE RENT. AND NOT FORGETTING THEN QUALITY OF THERE PROPERTIES. REALLY BAD. THEY EVEN SAID I CANT INSTALL BATHROOM TILES. WHICH IDIOT INSTALLED THESE TILES. PLAESE GIVE ME HIS NUMBER.

Rising damp in bedroom on carpet and also on ceiling starting to get damp in kitchen and draining pipes smell even cleaning them every 2 months I have a chest infection and suffer with asthma and anxiety they have looked and drains which are fine but I have called message etc just for a update as its been 4 weeks

Do not get a property with citizen they are shocking we have a crazy tenant who for 10 years or over is smashing doors off and residents are getting moved to safe houses and they let him stay haha it’s crazy and then they don’t tell new tenants that their door will be smashed up before they move in !!!!

I would genuinely give them 0 stars.
Imagine having your home broke into on 2 occasions in the space of 6 months. They fail to secure your property & they refuse to move you, bearing in mind you have a 18 month old daughter.
Honestly, the most uncaring people I’ve ever dealt with. Disgusting service.

Having reported a service problem on the 1st of Dec, and after several phonecalls, emails, and complaints, 24th of December I'm still waiting a result!!! The usual low level service from Citizen, non response, little interest and even differing information from the same department. They took over a few years ago from Optima, appalling communications.

We started years ago with Family housing and never had any problems.
We moved here as it was vacant and we bid for the house and it's as seen, but when as see you don't know the windows leak the doors leak and the walls in the kitchen leak cold air every time something is done a new hole is knocked in the wall for pipes but no hole is filled
They treat number 10 like the golden child what he's gone over them God alone knows but it must be good 3 yrs id been here when they moved 3 new kitchens and now double-glazed new windows when I ask we are not getting them till 2026/27 so why has no 10 got new? It's discrimination that's why this has happened since the amalgamation I feel. it's far too big now and they are not coping well with that and cheap very poor outside contractors that the maintenance guys have to try to fix the bodge ups which is rubbish

I don’t understand how you can tell me my kitchen is not due for an update that my next door neighbour is having one and I’ve been here longer than men absolutely ridiculous it’s because I look after my home

God awful housing association there is one rule for 1 and another rule for another, I was recently sent a warning as I had parked outside a parking bay ( very petty ) but then you can get another resident who parks untaxed, uninsured and un mot'd vans ( SORN'd ) within the community parking bays and Citizen does nothing about this they just allow it and this resident DOESNT get a warning even though its Illegal and they have done this many times......And then you make a formal complaint about your housing manager via Citizens portal and yet again Nothing is down so maybe contacting the board members is my next port of call namely Kevin Rodgers or maybe someone else or even the entire group of board member CITIZEN HOUSING YOU ARE IN DIRE NEED OF HELP AND STOP MAKING EXCUSES

Oh what a surprise you must just copy and paste your replies as you have sent the same message to the previous 8 reviews really does go to show what a SHOWER OF POOP CITIZEN HOUSING IS........COPY AND PASTE THIS, I'M MAKING A FORMAL COMPLAINT TO THE HOUSING OMBUDSMAN.......I'M IN HALESOWEN SO MAYBE THAT WILL NARROW ME DOWN FOR YOU TO CALL ME

Awful is a compliment. This housing association is classified one of the worse in UK. Completely disregarded about the tenants, whatever will be the problem, they do not care, the neighborhood is left in the hands of criminals, left in dirty conditions with mountains of rubbish. You contact them for any problems and there is no answer, you are completely ignored. They just harass tenants for the rent even if this is paid in advance, this housing suffers about a severe office maladministration and incompetency. Recently in order to harass the tenants, they set up a spam call system asking for rent even if the rent is paid in advance, do not provide your phone numbers to this spammers. Rudeness and arrogance is the imperative. VERY USELESS....

I have never known a housing like this Harden,Optima family Optima now calling yourselves Citizen a change of name makes no difference. I've put up with racism, suffered with my mental health for many years not helped by neighbours who were doing certain things but were allowed to get-away with it. I was told racism was everywhere when I complained ...sorry do I live everywhere? I'm on about the estate I live on. I've had a lot of problems over the years police permanently at my door neighbours putting their noses into my business but not knowing anything about what was going on with me. Then I had a housing manager who judged me and told me I was an a bad mother to my children because she clearly had been in my life from the moment I gave birth she was inn my family home 24/7 so clearly knew me personally...what a marvellous gift to have to be able to sit at desk and know someone's entire life without moving a muscle. The same manager also more or less told me to go ahead and kill myself . No one within the housing spoke to or reprimanded this so called worker. Everytime I've spoken to the housing manager at the time ok people were working from home but even last year 2021 the housing officer was more concerned with her child . I was told I could have a managed move ...I have not moved because they could not manage it. My doctor and mental health consultant both provided supporting letters more than once and my doctor G.P emailed them explaining that they felt it would be beneficial to my health to be moved. They were ignored. So I am still where I am I might as well be in a linked cage. Not allowed to speak not allowed to listen to my t.v. I very rarely go outside because certain neighbours did something to me which has left me not wanting to associate with no one as all trust and confidence as been taken from me. Its as if they own the building. They can happily smoke cannabis every day and the smell comes into the bed room and my kitchen but I'm not allowed to complain the housing does not mind them doing it as the tenants in question provide a free gardening service. The police had to break into the property in 2020 as I attempted suicide the police said they would explain to the housing so I was not to worry about the door. A repair man came out he put a thin peice of wood at the top of the door and another peice at the side it was done in seconds . The housing then charged 160 pound for a new door. They were told that there was no new door so why am I basically being charged for a new door when all that was provided was two bits of wood. This is scamming. But when it comes to rent every ass has energy for me . Im not paying for a non existent door. Another neighbour was provided with a new door but hasn't been charged a penny. Yet I've been charged 160 pounds for two peices of wood that would cost no more than a few quid at B and Q. Two months ago I spoke to someone about the rent. I was told if I cannot afford the rent then I should find somewhere else cheaper to live. Last month I again spoke to someone about the rent and I was spoken to as if I was a child. Lindsy the budgeting lady is the only good person working for citizen. I had a surveyor attend the property to look at some cracks in the ceiling. He was the rudest person I've ever met talk about taking advantage of a vulnerable person. He clearly did not want to hear anything he was peed off he had to attend the property he attended with his miserable long face and complained I had been talking too long when I tried to finish my sentence he said " Right that's it I'm going if your not going to let me speak " he marched out of the property and slammed the front door so I told him some nice words . I'm tired of this housing . I think they are actually waiting to hear I'm dead. They want rent paid on time and all interior repairs you have to be Bob the builder. When something horrifically goes wrong. I hope they will take full responsibility. They are actually awful. As fir the person who commented about other people are liars and have nothing wrong with them its alright for you to sing their praises becausecvthwy sided with you on your problem and you got a good outcome. You wouldn't have been saying nothing good if you had lost your case. They are not a good housing and everyone is entitled to voice their opinions on citizen whethervits good or bad. If someone has treated me like crap why am I going to say they are good when they have not been good. They are rude , spiteful , have no empathy and they need to get rid of that William Carter he doesn't know whether he's coming or going. The man is very lost.

Rang the housing about a plug socket crackling and about to catch fire was told it not an emergency turn electricity off for 4 days then call us back .what absolute ass oles this company should be run by competent managers not the cretins that they do use .

One of the best housing association out there,most of the comments below are bitter tenants that have been taken to court over Asb who think they are superior over others that expect everything for free given on a plate.I can confirm citizen are excellent in everything they do for their tenants certain negative post below date 1aug is a prime example asb given through the court system for disgraceful behaviour a nightmare tenant that has put her neighbors through hell.Justice was served yesterday and she was given a 2 yr asb with her lies and disgraceful behavior even in court.
I thank citizen and the court system slapping a asb in a professional investigation for 5 yrs of a nighmare tenant.
Im so happy right now,😁
Citizen dealt with professionalism through out the whole process.
Dont believe half of the crap on this this page bitter folk that have been caught out with their toxic,narcissist behavior and play the mental health game.

slow and useless most times you need a repair

They deserve zero stars, they are vindictive, malicious and supercilious organisations. They are biased and systematically prejudiced to tenants. They have disregarded any duty of care to tenants with disabilities and safety. Even have discriminated against tenants with disabilities to exclude them from getting one of their properties. Do not listen to complaints and are horrible in their customer care and services. Their houses are poorly built with cheap materials. You can hear your neighbour plug in the mobile phone to charge in a house. They take government grants to make profits for themselves while turning their backs on people of great need. They oppress and depress their tenants, especially those who don't have any voices. They speculate and interrogate tenants with loads of questions, only to say to them they are lying when Citizen is the biggest lying organisation. If you make a complaint about neighbours selling drugs, you are told you are lying and quickly dismissed. They will make a false report on their tenants, saying you are hurting your children or you have a mental issue. These people think God is sleeping and don't know what they are doing. I will live to see the day their dark corruptive behaviour is exposed. They evict tenants so they can raise their rents. A despicable company that needs an overhaul of staff and management. I don't know how they sleep at night. When anyone of their staff whistle blows, they are quickly forced to shut up, cover up and buck up. They have taken so many tenants to court on lies and fraud. This behaviour runs from the head right down. It's a matter of time before this level of corruption will be exposed.

0 stars if I could give them absolute joke housing company rob you blind of your money and do a cowboy job on building their houses they don’t care about customers they lure you in to buying a house and sell you a dream which later becomes a nightmare if you are in the market for a house stay away from Citizen they are con artists along with NHBC and Housing Ombudsman all what most of these housing companies do is along with NHBC and Housing Ombudsman is legitimise rogue traders Citizen housing has caused me and my family a huge deal of stress the new build house we bought is absolutely a joke they cut corners everywhere just to lost one of many issues they told us we’ve got our 12 month inspection after 7 months of living in this hell hole most of the issues that were clear and we had every right to point out and have rectified the agent from citizen was trying to fob them off half of the work including the garden which is a health and safety risk wasn’t even laid out properly it’s as if they rolled out the grass on top of gravel it’s that uneven filled with holes and ditches after completing half the work we were told that the rest won’t be done as we has gone past the inspection date but note all these issues were recorded on the inspection due to them not completing then in time they told us it’s our problem now STAY AWAY FROM CITIZEN HOUSING if you don’t want your life savings stripped off you the houses are not worth half of what they list them for and just to mention we live in a semi detached house which we have no privacy from our neighbours the house isn’t even sound proof so much so we can hear a pin drop its like we are practically living with our neighbours so people stay away do your research on citizen before purchasing a property from them not that I would advise to everyone else on the same boat as me I feel what you are saying