CIRCLE FASHION Omdömen 

417
•
TrustScore 4.5 av 5

4,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Website, was easy to navigate,ordering was very easy to complete. Price was the best online. Due to my own fault, i needed assistance from Circle & received a timely reply to my request. Item was o... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Absolutely first class service from start to finish, emailed on Sunday for sizing information, received it within a couple of hours to allow me to buy the right size, ordered and within the hour had... Se mer

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Betygsatt 5 av 5 stjärnor

Great company, I needed a size smaller and the communication was quick and responsive. Alisha did all she could to help a smooth exchange, im really happy with the product and the experience. Definite... Se mer

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Betygsatt 1 av 5 stjärnor

Called because I ordered for next day delivery and service was not met Rang the day I received it told them the situation spoke to Mia female manager who said she was (not believe) hanged... Se mer

Företaget har svarat

Företagsinformation

  1. Shopping och mode

Informationen kommer från olika externa källor

Official Stockists Of Brands Including Balmain, Fendi, Valentino, Off White, Versace, Dsquared2, Dolce & Gabbana, Canada Goose, Moncler, Hugo Boss, Stone Island and many more. www.circle-fashion.com


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

417 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(417)

30 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Fantastic customer service

Brilliant items at an even better price. Customer service was second to none, items arrived next day - a lot quicker than expected. I would highly recommend this company and will definitely be using them again.

4 maj 2021
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Hi,

Thank you for the review, we appreciate the positive feedback and are glad you have received a good shopping experience with us!

We look forward to welcoming you back to Circle Fashion in the future.

Warm Regards,
Circle Fashion

Betygsatt 1 av 5 stjärnor

Awful

Awful. Ordered some Rockrunners, they arrived with worn soles, scuffs on the side and the rubber has come away from the toe on both shoes, can't trust this place and won't shop here again unless something is done about this, no contact has been returned so far.

12 april 2021
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Hi Danny,

I do apologise you were unsatisfied with your purchase. I can see the item was returned and a full refund has now been processed.

Warm Regards,
Circle Fashion

Betygsatt 5 av 5 stjärnor

Fantastic company, Fantastic service

As always never have been let down by circlefashion and their products not forgetting thier friendly and professional staff.Always a step ahead with there clothes and speedy next day delivery Keep up the hardwork circlefashion 👍

9 april 2021
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Hi,

Thank you for the 5 star feedback, we are glad you are happy with your purchase and fast delivery.

We look forward to welcoming you back to Circle Fashion in the future.

Warm Regards,
Georgina

Betygsatt 5 av 5 stjärnor

Great

First time buying from here.
Ordered an Off White T-shirt and it arrived 3 days later! All perfect, love it, defiantly recommend!

23 mars 2021
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Hi Hannah,

We are pleased you are happy with the item you purchased. Thank you for the postive feedback.

Warm Regards,
Circle Fashion

Betygsatt 2 av 5 stjärnor

Do not make International orders

I have made order for internatioal delivery to EU, and have paid full price (with taxes) + delivery.
Several days later I have received email from EU custom that shipment is subject to custom and I should pay additional taxes and import fees.
I decided to return delivery and send email to Circle Fashion, stated that I am interested in tax free shopping, if I need to pay import duties.
I received email 6 day after (box is still at EU custom, as I can see by tracking), with info that I'll be charged for return delivery costs.
It means that I can choose between a) to pay double tax and other import duties b) to pay both way shipping costs (15GBP one way).
On their website thay say no word about delivery costs and import duties to EU country and make people think wrong.
Today (1st March) I have received email with info that refund has been done with -15GBP for shipping fees. That is better then 30GBP or double tax fee.
I still do not know how to make tax free order, because for EU and either non-EU countries, in basket I see (and need to pay) full price??

22 februari 2021
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

This is exactly what happened

This is exactly what happened.
I read the reviews here and on the other major review site. Despite the reviews dividing opinion I went ahead with a major purchase using Paypal (backed off to a CC) in the evening.
The item arrived 2 days later via (IIRC) DHL well packaged with CF tape.
I tried it on and wasn't too keen. (No problem with the photos or description, it just wasn't my thing.) So decided to send it back.
I contacted CF to ask if I need to obtain a RMA. After 1 day, no reply so I phoned. As others have reported, it went to voicemail followed by a "this voicemailbox is full. Goodbye."
I decided to send it back anyway to the address on the invoice using Royal Mail Special delivery. (My cost but their Ts and Cs do say that I pay for the return if it's not faulty.)
Just after sending it, I got an email saying that I shoulod just return it stating if I wanted an exchange or refund. I replied that it was a refund I was after as the item wasn't me.
RM tracking confirmed that it was signed for the following day.
The following day I got a full refund to my Paypal account.

So, in practice, it all worked as expected - and the refund was almost immediate. I only drop a star because when you don't get a reply to emails and when the voicemail mailbox seems to be overflowing it certainly makes one very nervous indeed! I feared the worst. As it turned out quite unnecessarily.

11 februari 2021
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Hi,

Thank you for taking time out to write this review. We appreciate the feedback you have given us and are happy you had a good shopping experience with ourselves.

Warm Regards,
Circle Fashion

Betygsatt 5 av 5 stjärnor

Nothing to complain about this company

Nothing to complain about this company. Ordered twice and products are authentic and delivers on time. Keep it up!

5 februari 2021
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Hi Bory,

We are glad you have had a great experience shopping with Circle Fashion. We look forward to welcoming you back in the future!

Warm Regards,
Circle Fashion

Betygsatt 5 av 5 stjärnor

Moncler trainers - Awesome !!

Just received a pair of Moncler trainer s from Circle , they arrived super quick , got them half price in there winter clearance sale . Defo be buying again !!

3 februari 2021
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Hi,

We love to see feedback like this, so thank you for taking the time to write your review. We are pleased you are happy with your purchase!

Thank you,
Circle Fashion

Betygsatt 1 av 5 stjärnor

Poor Xmas returns policy

I bought 2 T-shirts for my son in early December for Xmas. One T-shirt was too small, so I returned in by the 4th Jan. I was told I wasn't eligible for a refund only a credit note as it was outside 14 days from purchase date. Very poor policy and very poor customer service.

29 januari 2021
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Dear Steve,

I do apologise that you are unsatisfied with our service. However our 'Returns' policy was updated on our website in November which states:

To put your mind at rest and ensuring a smooth shopping experience when purchasing gifts over the holiday period we have extended our returns policy. Any goods order from Wednesday 4th November will be eligible for an exchange or online credit only if they are returned in their original condition and before Monday 4th January 2021.

Warm Regard,
Circle Fashion

Betygsatt 5 av 5 stjärnor

Great experience....

I have ordered Alexander mqueen polo and this is my first time dealing with them and was smooth and had no issues... will buy from them again

13 januari 2021
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Hi Younis,

We are glad you have had a great experience shopping with Circle Fashion. We look forward to welcoming you back in the future!

Warm Regards,
Circle Fashion

Betygsatt 1 av 5 stjärnor

This is a smart scam.

I ordered a polo shirt & two caps. But when i received it, i was surprised because they just sent a polo shirt and one cap. I sent a email to them. They confirmed this order is missing. But they don't refund money or send one cap. They ignore and do not answer. This is a smart scam.

6 januari 2021
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Hi,

I do apologise that only one cap was dispatched in your order. I can see from our system a full refund was issued for the item you did not receive.

Once again we send our sincere apologies.

Warm Regards,
Circle Fashion

Betygsatt 5 av 5 stjärnor

Dont listen to the bad... exceptional on all levels

After reading the awful reviews i was catapulted into panic mode, worried that some sneakers wouldnt arrive. I cannot tell you have wrong and world apart the bad reviews are from my experience (and no im not a staff or a family member... im a genuine customer who was caused stress by these inaccurste bad reviews) i cannot fault the fast and effecient service... excellent communication every step of the way. Thank you.. p.s DO NOT let the bad reviews put you off, or even worse switch the sheer panic mode like i did.

27 december 2020
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Hi,

Thank you for the review, we appreciate the positive feedback and are glad you have received a good shopping experience with us!

We look forward to welcoming you back to Circle Fashion in the future.

Warm Regards,
Circle Fashion

Betygsatt 5 av 5 stjärnor

Great customer service

Great customer service, I had missed several attempts at delivery due to my own fault with wrong phone number.

I contacted circle fashion through FB and they were great with communication. I eventually received my delivery and in time for Christmas.

Highly recommend circle fashion.

21 december 2020
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Hi Sarah,

Thank you for the positive feedback. We are glad the issue was resolved for you and your items were received in time.

Warm Regards,
Circle Fashion

Betygsatt 1 av 5 stjärnor

I bought a pair of suit

I bought a pair of suit, n it doesn't fit...have also returned it on Saturday last week with my own money to post it bad which I already know is a bad customer service..I hope they returned bk my money immediately...bcos the review im seeing now...I totally regret buy from this store...I called today nobody pick my call...like the hve the most worse customer services United Kingdom...bt the met the wrong guy any my money is 189...

16 december 2020
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Hi Kingsley,

We're sorry to hear that you have had this experience.
Our returns policy is stated on our website under the 'orders' section, this does state the customer is liable for making the return and we recommend the best service to use. Please be aware returns can take up to 7 working days to be processed however you will receive an email confirmation once it has been dealt with.

Warm Regards,
Georgina

Betygsatt 1 av 5 stjärnor

I ordered a jumper from this company…

I ordered a jumper from this company and received a text message the following day to say that there was unexpected issues in my area with regards to DPD delivery. When I tried to contact the company via email it was undelivered and the phone number just kept ringing out with no answer.

The link they send for DPD is not even legit and you cant track your parcel with the tracking number provided. It is a total SCAM!!

Do not order anything from this site as it will be a whole hassle trying to get money back.

11 december 2020
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Hi Deborah,

I do apologise that you have had a bad experience shopping with ourselves. I can see your order left our warehouse on the 10th of December. Unfortunately DPD held your parcel due to 'operational reasons' the parcel was then delivered two days later.

When orders are collected from DPD you are automatically notified with a consignment number in order to track your parcel.

Warm Regards,
Georgina

Betygsatt 1 av 5 stjärnor

What you order is not what you get

I’ve ordered from Circle Fashion before and not had any problems. However, following an order I have just received I have now realised like many of the reviews I’ve just read it’s when things go wrong with your order than you encounter problems. I ordered a Canada Goose Langford parka in a size large because the editors notes said it was a fusion fit which is a slimmer fit. I had recently returned a regular fit Canada Goose Langford parka to another company with no issues as it was too big. When my order arrived I noticed it was also very big on me and I suspected it wasn’t fusion fit which customer services confirmed. I pointed out that there website states it is fusion fit and they said they would look in to this. I asked for a returns label and the e mails I keep getting back state that they do not cover return postage. So I am left with a coat that I was misold and Circle Fashion want me to cover the return postage even though it is there mistake! Very disappointed

30 november 2020
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Dear Matty,

I do apologise you have had a bad experience shopping with ourselves. I can see your item was returned and your order was refunded in full. Unfortunately we do have a free returns policy therefore we do not have returns labels. We will pass your feedback on to the relevant teams.

Warm Regards,
Georgina

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service
I bought a Balmain jumper ordered on the Friday and arrived on the Monday morning. Product and service were excellent.

30 november 2020
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Hi,

Thank you for the 5 star feedback, we are glad you are happy with your purchase and fast delivery.

We look forward to welcoming you back to Circle Fashion in the future.

Warm Regards,
Georgina

Betygsatt 5 av 5 stjärnor

Fantastic service from Circle Fashion…

Fantastic service from Circle Fashion sent my coat out asap with tracking. Then needed exchange which was done within a week! 👍🏻

26 november 2020
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Hi John,

We're glad you've enjoyed the service provided.

We hope to hear from you in the near future.

Warm Regards,
Circle Fashion

Betygsatt 1 av 5 stjärnor

Ordered a jumper on the Saturday

Ordered a jumper on the Saturday. 4 days later still no dispatch email so emailed them for them to say they "couldn't find the item"
Not the best service.

26 november 2020
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Hi Scott,

We're sorry to hear that you have had this experience. I do apologise that on this occasion we were unable to fulfil your order. During busy sale period's not all orders are guaranteed this is due to the high volume of orders coming through and unfortunately stock can be misplaced.

Warm Regards,
Circle Fashion

Betygsatt 4 av 5 stjärnor

Bought a givenchy T-shirt from here

Bought a givenchy T-shirt from here. There was initially a few days delay with the sending as there was a check thing they do for high amounts that I missed but they were quick to call me and sort it!

12 november 2020
Omdöme utan inbjudan
Logotyp för CIRCLE FASHION

Svar från CIRCLE FASHION

Hi Jake,

Thank you for the positive feedback. We are glad you are happy with the product you have ordered.

We look forward to welcoming you back to Circle Fashion in the future.

Warm Regards,
Circle Fashion

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