Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
3,3
10 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Every time I have ordered with cigar hut, they have always delivered and shipped my order within the timeframe stated. I have not had a bad experience with them and don't think I will in the future. I've ordered from them since the beginning of covid and dont plan to stop.
after a few orders that went OK, I ordered and did not hear back. When I questioned this the told me the girl filling the orders was injured and they were behind. 6 weeks no more responses or cigars.
Svar från cigarhut.com.au
Hi John, We've never in our history of more than 15 years of trading not fulfilled an order. Furthermore, we do not have a female staff member picking orders. Are you sure you're referring to Cigar Hut in Australia and not the one in the US ??
We'd love to hear from you and get more details about your experience in order to rectify it.
Cigars were torn and scarred around the labels, have taken a week to rehydrate and are still dry! They taste of sumatran filler but are the premium benchmark in the brand's nicaraguan cigars. Construction is dogwater and after emailing staff got blanked. There is no point shopping here - way too many places that are the real deal.
Whilst noticing several poor reviews on this site, I have been buying cigars online from Cigar Hut for several years now and my experience has been universally good to excellent. The orders are shipped immediately, have all arrived intact and correct. On one occasion a few boxed cigars were a bit stale but this was an exception. Otherwise, they were all in premium condition despite my purchases all being those on special. Cigar smoking friends of mine similarly attest to Cigar Hut's generally good service and quality.
As a paying customer, I expected premium cigars—not a biology experiment.
Unfortunately, the cigars I purchased from Cigar Hut arrived covered in mould, making them completely unusable.
I’ve tried reaching out to your team multiple times for a resolution, but it seems Cigar Hut has gone into stealth mode. No responses, no acknowledgment, just radio silence.
Selling mouldy cigars and then ignoring your customers is not just poor practice—they are dirt merchants.
Right now, Cigar Hut is looking less like a retailer and more like a cautionary tale. I’d strongly recommend looking elsewhere for your cigars.
At CigarHut, they don’t just sell cigars—they sell disappointment wrapped in a fungal leaf
Svar från cigarhut.com.au
Hi Jordan,
With all due respect, what you are saying is literally impossible. There is no way we well ingnore an email regarding a quality issue. We offer 100% money back guarantee on all our cigars from day one of our operation back in 2011 and nothing has changed. Even though more than a year has passed , please feel free to get in touch inorder to rectify the matter.
excellent service never had any problems
I've shopped here for years. Now the checkout won't accept my existing logins. I've reset passwords and have run out of email addresses to start a new user login. No luck any which way.
The owners ignore my emails.
Sayonara.
Horrid, quality and service is terrible. It took over a week for them to actually post the item (not mearly lodge the tracking number) another week to reach me, then I get dry, rock hard cigars. Thanks.
If I order on Monday morning here in Melbourne, it arrives the next day 9/10 times. However they do it every other company should copy because imo they’re the gold standard. Ordered many times and only once has there been an error, a tiny one that was immediately rectified. Excellent service.
Excellent cigars. Super quick delivery. I have told family and friends to check out their website.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
