I bought Peanuts / Woodstock jumper £195 from this company, it arrived on 14th and was way too big, I returned it via their portal on 15th and they received it on the 17th, since then, two E mails reg... Se mer
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Det här tycker kunderna
Top customer service which is pretty rare these days. My order got stuck with the delivery company and it was all followed up for me. I now have the jumper which is beautiful- very good quality, lovel... Se mer
Everything is distinctive and excellent quality. I always receive lots of compliments whenever I wear C & P. In an airport, as we were boarding once a lady remarked, “We are all wondering what you... Se mer
Företaget har svarat
The garment I ordered was beautiful, but much too big. I ended up having to return it on more than one occasion. I did encounter some problems. Julita, from Chinti and Parker, was so supportive and... Se mer
Företaget har svarat
Företagsinformation
Om Chinti & Parker
Skrivet av företaget
About Chinti & Parker
Chinti & Parker aims to enliven and invigorate women’s wardrobes with knitwear that celebrates joyful colour, timeless shapes, and innovative texture.
Chinti & Parker’s full offer includes knitwear which packs a sartorial punch. Signature styles such as, luxe loungewear, nostalgic collaborations and colourful separates.
Uplifting and positive, Chinti & Parker's pieces are made from the highest quality materials and stand the test of time. Made with consideration and kind to the planet.
Kontaktuppgifter
10-11 Greenland Place , NW1 0AP, London, Storbritannien
- +44 207 016 4312
- info@chintiandparker.com
- www.chintiandparker.com
4,0
Bra
584 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 21 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Horrendous time getting Refund..
I bought Peanuts / Woodstock jumper £195 from this company, it arrived on 14th and was way too big, I returned it via their portal on 15th and they received it on the 17th, since then, two E mails regarding my refund and two telephone calls, always ( answering machine) no message or call back.. I have reported them to Paypal to recoup my money.. I would not advise anyone to buy from this company , their products are expensive and no one expects to have considerable difficulty trying to have their monies returned.. Very bad overall customer service ..
13 augusti 2026
Omdöme utan inbjudan
Top customer service and great quality
Top customer service which is pretty rare these days. My order got stuck with the delivery company and it was all followed up for me. I now have the jumper which is beautiful- very good quality, lovely and soft, and looks great. I will definitely be shopping there again
20 augusti 2026
Omdöme utan inbjudan
Beautiful products and absolutely…
Beautiful products and absolutely amazing customer service.
31 juli 2026
Omdöme utan inbjudan
Thank you, Julita!
The garment I ordered was beautiful, but much too big. I ended up having to return it on more than one occasion. I did encounter some problems. Julita, from Chinti and Parker, was so supportive and helpful throughout the process that I feel confident in ordering from the company again.
Thank you so much, Julita!
5 augusti 2026
Omdöme utan inbjudan
Svar från Chinti & Parker
Hi Linda,
Thank you so much for your wonderful review!😍
We're delighted to hear you loved your garment, even though the sizing wasn't quite right. We're sorry the returns process wasn't straightforward, but we're glad Julita was able to support you throughout and turn the experience into a positive one. We'll be sure to pass on your kind words to her.
Thank you for your patience and for giving us the opportunity to make things right. We can't wait to welcome you back, and we hope your next order is the perfect fit!
Warmest wishes,
The Chinti & Parker Team
Everything is distinctive and excellent…
Everything is distinctive and excellent quality. I always receive lots of compliments whenever I wear C & P. In an airport, as we were boarding once a lady remarked, “We are all wondering what you’re wearing!” Yes, cashmere pants and pullovers are work horse travel staples. Warm, comfortable, chic. The ladies ordered C&P pre take off.
Whimsical smurfs, peanuts…it all makes me smile. The Smurf resembles a mushroom and a lady in another airport announced, “I am following the mushroom”. Smurfs are pitufos in Spain. It’s the breakfast roll.
21 juli 2026
Omdöme utan inbjudan
Svar från Chinti & Parker
Hi Julia,
Thank you so much for such a lovely review.❤️
We absolutely loved reading your airport stories! We can just picture everyone wondering what you were wearing and we're not surprised a few people ended up ordering before take-off. 😁
It makes us so happy that our cashmere has become your go-to for travelling. Comfortable, warm and easy to wear is exactly what we hope for.
And the Smurf story made us laugh! We never thought we'd hear "I'm following the mushroom," but that's the joy of our whimsical designs - they always seem to start conversations.
Thanks again for taking the time to share this, Julia. Wishing you lots more happy travels (and airport compliments!).✈️✨
Warmest wishes,
The Chinti & Parker Team
Fabulous customer service
Julita was very friendly, responsive and accommodating in processing my return.
Fabulous customer service and lovely clothing.
8 juli 2026
Omdöme utan inbjudan
Svar från Chinti & Parker
Hi J,
Thank you so much for your wonderful 5-star review!🌟
We're thrilled to hear that you had such a positive experience with our customer service. Julita will be so pleased to know that her support made your return process smooth and hassle-free.
Thank you for your kind words about our clothing as well. We truly appreciate your support and hope to welcome you back to Chinti & Parker again soon! ❤️
Warmest wishes,
The Chinti & Parker Team
Svar från Chinti & Parker
Hi Myriame,
Thank you so much for your wonderful review.❤️
We're thrilled to hear that you had such a positive experience with our customer service. It was our pleasure to help you choose a birthday gift for your friend, and we hope she loves her Chinti & Parker cardigan.
Thank you for taking the time to share your kind words - they really do mean a great deal to our whole team. We hope to welcome you back.✨
Warmest wishes,
The Chinti & Parker Team
Excellent quality and customer service
Having shopped with Chinti and Parker for around 5-6 years, I very rarely buy cashmere from anywhere else. Excellent quality, nice reward scheme etc.
Recently there was a mishap on the couriers part and C&P went above and beyond to resolve this for me SO QUICKLY. It’s so nice to have been a customer for so long and discover that when things go wrong they take care of you. 10/10 customer service.
1 juni 2026
Omdöme utan inbjudan
Svar från Chinti & Parker
Hi Em,
Thank you so much for your lovely review and for being part of the Chinti & Parker family for the past 5–6 years. It really means a lot to us.💖
We're so sorry there was a hiccup with the courier, but we're glad we could get everything sorted quickly for you. It's wonderful to hear that our team was able to turn the experience around.
Thank you for your continued support and for trusting us with your cashmere over the years. We hope you enjoy your latest pieces, and we look forward to welcoming you back. 😁
Warmest wishes,
The Chinti & Parker Team
Exceptional Customer Care
I had an issue with delivery options to my postcode, and the customer care team, specifcally Julita, went above and beyond to help. They were responsive, helpful and wonderful to deal with.
Add to that - the quality of their knitwear is fabulous. C&P are my go to when I need new jumpers.
Some people have complained about £5 return fees, but you can now do try before you buy (But also c'mon - give them a break - they tell you about it, it's a small business, and returns cost money and add are bad for the environment)
2 juli 2026
Omdöme utan inbjudan
Svar från Chinti & Parker
Hi Anita,
Thank you so much for your wonderful review and for your incredibly kind words. 🥰
It was an absolute pleasure to help, and we're glad we could get everything sorted for you. Hearing that Chinti & Parker is your go-to brand for knitwear truly means the world to us. ❤️
We also really appreciate you taking the time to mention our returns policy. We always aim to be as transparent as possible, while continuing to offer the best service we can.
Thank you again for your support. We hope you enjoy your new knitwear, and we look forward to welcoming you back!✨
Warmest wishes,
The Chinti & Parker Team
Received wrong order
I received the wrong order I think it was a mix up at the warehouse. I contacted Chinti & Parker they got back to me straight away and were very apologetic about it and sent me my cashmere set which I received the next day. Very impressed!
30 juni 2026
Omdöme utan inbjudan
Svar från Chinti & Parker
Hi Caroline,
Thank you so much for taking the time to leave us such a lovely review.🥰
We're truly sorry that you initially received the wrong order due to a warehouse mix-up, but we're so pleased we were able to put things right quickly and get your Cashmere Care Accessories Set to you the very next day.
Your kind words mean a great deal to us, and we're delighted to hear you were happy with the service you received. We hope you enjoy your goodies, and we look forward to welcoming you back to Chinti & Parker in the future.✨
Warmest wishes,
The Chinti & Parker Team
Please be aware there is a £5 refund…
Please be aware there is a £5 refund processing fee on top of the postal charge returns. Absolutely shocking and not aware of any other retailer claiming such a charge.
Quality is not what it once was. Shame as they used to be a very respected brand. Try Jumper 1234 far more superior and wider range.
22 juni 2026
Omdöme utan inbjudan
Svar från Chinti & Parker
Dear Victoria,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with your recent experience.
We understand that our £5 returns processing fee won't suit everyone. However, it is clearly outlined in our Returns Policy and displayed throughout the returns process before a return is completed, together with the exact refund amount customers can expect. We also offer the option of store credit, which provides a slightly higher refund value.
We're also sorry to hear your comments regarding the quality of our products. We take great pride in our craftsmanship and always welcome customer feedback, as it helps us continue to improve.
We appreciate you giving us the opportunity to explain how your refund was calculated via email and thank you for taking the time to share your thoughts. Your feedback has been noted and will be shared with our wider team.
Kind regards,
Chinti & Parker Team
Great knitwear!
Not only are the clothes gorgeous, but the team at customer service are fabulous. The clothing is beautiful and fits perfectly.
26 juni 2026
Omdöme utan inbjudan
Svar från Chinti & Parker
Hi Heidi,
Thank you so much for your wonderful 5-star review! ⭐
We're absolutely delighted to hear that you love your knitwear and that it fits you perfectly. It also means so much to us that you took the time to mention our Customer Care team. Your kind words truly make our day!
Thank you for choosing Chinti & Parker and for your continued support. We hope you enjoy wearing your beautiful pieces for many seasons to come, and we look forward to welcoming you back.
Best wishes,
Chinti & Parker Team
Julita has been the most helpful…
Julita has been the most helpful customer agent, Evri as usual rubbish at delivery but Julita has helped me in such patience and kindness, top mark indeed!
22 juni 2026
Omdöme utan inbjudan
Svar från Chinti & Parker
Hi Amanda,
Thank you so much for your wonderful 5-star review!⭐
We're sorry to hear that your delivery experience with Evri wasn't as smooth as it should have been, but we're delighted that Julita was able to help and support you throughout the process.
We hope you're loving your Chinto & Parker cashmere sweater and that it will keep you cosy and comfortable. Thank you for taking the time to share your experience and for your patience throughout the delivery process.
Your lovely feedback means a great deal to us, and we'll be sure to pass your kind words on to Julita.😁
Warm wishes,
The Chinti & Parker Team
Fantastic
Fantastic, what a lovely company to deal with. I can’t recommend Chinti & Parker highly enough. Customer service (Julita) is amazing. I purchased the Sol maxi dress, and the embroidered Oxford shirt. Excellent quality and very well made. Delivery on both occasions was super quick.
22 juni 2026
Omdöme utan inbjudan
Svar från Chinti & Parker
Hi Fiona,
Thank you so much for your wonderful review.✨
We're delighted to hear that you've had such a positive experience with Chinti & Parker. It's fantastic to know that you love your Sol Maxi Dress and Embroidered Oxford Shirt and that you've been impressed with the quality and craftsmanship of both pieces.
We're also pleased that our customer service team, was able to assist you and make your experience even more enjoyable.
Thank you again for your recommendation and for taking the time to share your experience. We hope you continue to enjoy your Chinti & Parker pieces and look forward to welcoming you back in the future. 💕
Best wishes,
Chinti & Parker Team
Love love my new clothes
Love love my new clothes! Perfect fit and fabulous materials and style. Customer service were so helpful when my package got lost - they sorted things that day! Just great!
13 juni 2026
Omdöme utan inbjudan
Svar från Chinti & Parker
Hi Denise,
Thank you so much for your lovely review!💖
We're thrilled to hear you're loving your new clothes and that the fit, style, and quality have all hit the mark. There's nothing better than finding pieces you love wearing!
We're also happy we could help when your package went missing and get everything sorted quickly for you. Thank you for your patience while we worked on it.
We really appreciate you taking the time to share your experience, and we hope you enjoy your new pieces for years to come.
Best wishes,
The Chinti & Parker Team
Had to get in touch with customer help…
Had to get in touch with customer help as to the availability of a blouse. Found out it was no longer available. Involved discussion about sizing of the next size down and if it would fit.
Extremely helpful and accurate sizing information
Successfully purchased.
Thoroughly recommend this company for their customer service, speedy reply, and their help.
Will encourage me to return
The blouse is lovely, well made, beautiful fabric
Linda W
2 juni 2026
Omdöme utan inbjudan
Svar från Chinti & Parker
Hi Linda,
Thank you so much for your lovely review!💕 We're delighted we could help you find the right size and that you're so pleased with your new blouse.
It's wonderful to hear you found our team helpful and that you love the quality and fabric. We really appreciate your recommendation and look forward to welcoming you back. 😉
Best wishes,
Chinti & Parker Team
No customer service
I have been a loyal customer of Chinti and Parker for a few years and bought a lot of items, I have been happy with the quality and enjoyed wearing them. However, in the last few months I have lost confidence in the brand. Firstly, a number of times I have tried to contact customer help by phone and by email. The voicemail box is always full, they never answer, if you are able to leave a message they never call back. I have tried at different times, they never answer. I have also emailed twice, they have never replied. I find this so disrespectful to customers. I just wanted some further advice on a jumper before I ordered, there was a limited amount of information on the fit, as no one thought my question was important, I didn't order.
Additionally, I have built up a lot of loyalty points and tried to use them on a full price item, however in order to use my points towards 20% off I had to spend a minimum of £350 so I thought I would use the 15% off but that has a minimum spend of £250 and 10% minimum spend of £175 - it seems unfair when customers have spent a lot of money with you and built up thousands of points and would like to use them towards an order that you then impose minimum spends that are really quite high. I understand that the loyalty points should be used with items that are full price but then to make it so difficult to use is really frustrating and disappointing. I would have loved to use one of the discounts to buy one of your t shirts which are really quite expensive but don't meet the minimum spend of £175, so I wasn't even able to use the 10% off, so I didn't buy it. This has happened a couple of times now, so consequently some of my points have now expired. Making it so difficult for customers to contact you and to be able to spend loyalty points is not a good look for any retailer let alone one that markets itself as a premium brand. Customers like to know that if they have a query on an item or an issue with a delivery they can contact you and you will respond. Customers are busy people and have hectic lives, they don't have time to keep chasing retailers for response, once they lose confidence they will just buy from somewhere else.
2 juni 2026
Omdöme utan inbjudan
Svar från Chinti & Parker
Dear Christina,
Thank you for taking the time to share your feedback with us. Firstly, we'd like to sincerely apologise for the frustration and disappointment you've experienced. As a loyal customer over the years, we truly value your support, and we're sorry to hear that your recent experiences have left you feeling let down.
We completely understand how important it is to be able to reach our customer care team when you have questions before placing an order. Earlier this year, during our peak trading period, we experienced significantly higher volumes of enquiries, which unfortunately resulted in longer response times than we would normally expect. We appreciate that this would have been frustrating, particularly when you were simply seeking some additional fit guidance before placing an order.
That said, we would like to reassure you that our customer care email and phone lines are fully operational, and customers are currently able to reach us through both channels. We are sorry that your previous attempts to contact us did not result in the support you needed, and we understand how this affected your confidence in shopping with us.
We also appreciate your feedback regarding our loyalty programme. We understand why the minimum spend thresholds attached to the discount rewards can feel restrictive, particularly for customers who have accumulated points through multiple purchases over a long period of time. We recognise how disappointing it can be to be unable to redeem rewards against items you would genuinely like to purchase, or to see points expire before you have the opportunity to use them.
Please be assured that your comments have been noted and will be shared with the relevant teams. Feedback from loyal customers such as yourself is invaluable as we continually review our services and programmes to ensure they deliver the best possible experience.
We never want our customers to feel that their loyalty is not appreciated, and we're genuinely sorry that this has been your experience recently. Thank you again for taking the time to provide such thoughtful and constructive feedback.
Kind regards,
Chinti & Parker Team
Overpriced garments that don’t last
Overpriced garments that don’t last , pill and get holes in after only being worn twice!!!
And then this company do absolutely nothing about it!!!
Better off buying from M&S as Chinti & Parker products and woeful
Amazing that you can’t find any correspondence, I’m sure if my business only received a small amount of complaints I’d know who and when , you must clearly get many that you do nothing with
19 maj 2026
Omdöme utan inbjudan
Svar från Chinti & Parker
Hi Sl,
We're sorry to read about your experience and are disappointed to hear that you're unhappy with the quality of your garment.
We take product quality very seriously, and while some natural fibres can develop pilling over time depending on wear and care, we would never expect a garment to develop holes after being worn only twice.
Unfortunately, we're unable to locate any correspondence or order details based on the information provided in your review. We'd welcome the opportunity to investigate this further, so please contact our Customer Care team at info@chintiandparker.com with your order number and photos of the issue, and we'll be happy to review this with you.
We appreciate your feedback and hope to have the opportunity to look into this matter for you.
Kind regards,
The Chinti & Parker Team
Chinti & Parker: excellent in every respect
Very impressed. Delivery extremely quick. Purchased 3 x wool/cashmere hats, all at sale price: brown, grey, beige. I love them! Nice and soft, high quality, great fit. Definitely recommend, based on this, my first, interaction. Happy.
19 februari 2026
Omdöme utan inbjudan
Mostly, good, but irksome delivery & return charges.
I generally really like the produts and find them to be of great quality. I did however purchase two pairs of identical merino & cashmere joggers (in different colourways) very recently. Both great items, but despite being identical and the same size, one pair is over an inch shorter in the leg than the other. I thought I was going crazy, so I measured them, and yep, over an inch difference. Not great quality control!
Lastly, my recent order totalled over £360 and I still had to pay £5 for postage, PLUS another £5 to return two items that were too small. I think once you pass the £100 threshold, really, postage should be included to be more in line with other stores.
31 januari 2026
Omdöme utan inbjudan
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