My Chemist Warehouse Group Omdömen 426

The pharmacists are rude, controlling and disrespectful .Frontline staff are fine. Chemist Warehouse Strathfield Plaza overall is appalling. The pharmacists are rude and combative. The is a specific pharmacist “Gregory” not his real name just what is on his badge is rude, controlling and believes it is his job to monitor all aspects of my medication constantly challenging me on medication compliance in a rude way. He is the rudest customer service person I have ever encountered. Very disrespectful and lacks any communication skills.
Prior to it becoming a chemist warehouse the staff and pharmacists were excellent and very helpful. They knew me as a customer for 10 years and I respected them. Now I don’t know any of the staff and the pharmacists are rude - especially Gregory.

There is one local pharmacy left in strathfield and I am moving to that. I am sure they are benefitting from the lost business of Chemist warehouse as we go back to local, personalised service where there is a personal understanding of the customer between the staff and pharmacist.
I have withdrawn my scripts after 15 years with this pharmacy and will go elsewhere. Pharmacy Warehouse does not care. They could have better profit, however they have enough. Foolish company to not focus on customer service = more profit.
Looking at other reviews chemist warehouse constantly is rated as poor.
Go local people!

Find a local personalised service and use that.

Customer service is one thing that disappeared when people became so self absorbed. I bought a perfume today at chemist warehouse, when I opened the box it didn't look like the bottle I sampled the perfume from so I went back into the shop to see if I could get the right one. The manager came and told me that it was the right perfume and when I mentioned that it didn't look the same she said: "well I don't know, it's the same, ha see it's written here "new style" so there's nothing I can do for you" I wasn't too impressed by the way she said that but I then advised her that maybe she should put the new design in display to avoid confusion she then answered by: "oh that's a good idea, I might just do that but I don't need the attitude!" Wow where that came from I don't know. I said: "excuse me, the attitude?" - "yes" she said "because you are being rude!" So I'm not too sure what I've done or said that seemed to be rude to her but to my opinion the rudness was more from the way she was handling the situation. I must admit I switched to rude since she was asking for it. I did say: "I'm sorry but I wasn't f@#*@*g rude, now that's rude, if you want rude I'll give you rude" it wasn't the smartest move I know but I'm sick and tired to have to deal with retailers who feel offended each time a patron has to say something, it is supposed to be "customer service" it never been "retailer service". "You don't treat Retail staff like that" she said "now you leave my shop or I call the police" she caried on pulling out her phone ready to dial, yes sure that's all the police has to do, come and sort out a patron retailer dispute over a bottle of perfume because of her incompetence, I didn't even steal the blooming thing, I paid $80 for it.
In this chemist warehouse like in so many places nowadays it's rare to get a good morning, please, thank you or even just a smile. On top of that you don't always get the right answer, product or "atitude" either. I studied retailing for 3 years and had a diploma for that and I can tell you this is not how it works. People are so self absorbed that they tend to forget that it's not all about them, when you work in Retail it's all about the customers, they are the one that make the business run, they are the reason retailers can put food on their table so even if the customer give them "attitude", which wasn't the case there, the retailer job namely "customer service" is to make the customer calm down and sort out the problem apologetically not cry for the police and have a tantrum.
One thing is sure not only I'll never go back to this shop but I'll advise my own customers to avoid the place too.
Actually I previously ordered a medication, a couple of days later they told me to come back to pick it up and when i did not only the medication wasn't there but they didn't even made the order. Oh I forgot to mention I live out of town, came especially for that.
The only thing that saves this shop is the location: first chemist the travellers find when coming to Murray Bridge but the locals aren't too keen on shopping there. Maybe she needs some customer service course or the management is not the right role for her.

I ordered cough /cold mixture at 3:18 pm. With express delivery (2-3hrs) ($14.99) delivery cost. saw no updates so called the call centre.
Was advised : because I ordered after 3 I wouldn’t get the order until the next day.
I asked why I wasn’t a warning or update at time of ordering.
(I ordered using the app) was told the delivery information is in the FAQ’s on the website !
I explained I had no reason to check FAQ’s I was expecting to get the service I paid for.
Then got a message from the delivery company
To say the delivery is planned for 11am the next day !
What a total rip off of the delivery fee.
Do not use these people they are dodgy. Go elsewhere : order number : 148564646
I will lodge a complaint with consumer affairs.
It’s easy to put in a warning at the time of ordering to say orders will be delayed (next day ) so consumers have a choice to cancel or not go ahead with the order.

I had visited this Chemist Warehouse store in Tarneit, and i believe this store should be shut down. I only wanted to verify single document and they charged me $8 just to verify one single page. I had never paid more than $2 for 1 page and on top on receipt they make it look like you willingly making that donation for the charity. Its a complete ripoff and staff are neither friendly and made you wait for long though u can see they chatting behind the counter in pharmacy section.

Terrible service. I ordered online, you take the payment but you cancel the order within hours of it being placed. Then to try and get hold of customer service to find out what's going on is a joke. Holding for almost 20 minutes and I haven't even spoken to anyone yet. Would definitely not recommend

Online ordering is ridiculous. You take payment and cancel the order within a day and don’t refund the shipping costs. From the reviews I’ve read you need to pick up your game. People can’t afford to be ripped off. I’m done with your company. I’d rather pay more than support a company that’s dishonest.
I’ll get my refund through PayPal

My wife booked for the latest Covid vaccine, JN1. She checked again before she was given it and I was assured that it was the JN1. When she got the detailed receipt they had given me the old XBB vaccine without her knowledge, against her wishes and without her approval!! The chemist told her they were quitting out old stock before giving the latest JN1 vaccine!!!! They lied to her and have put her health and the health of those around her at risk.
The old vaccine is not as effective and makes her more vulnerable to Covid, as well as her family.
This is outrageous!! Check the vial yourself when you are getting any vaccine but especially Covid vax from anywhere and especially Chemist Warehouse.

CWH at Eve Central SC ...

I am very pleased with staff at this centre especially Sarita who helped me with a refund. Although I made a few trips, I appreciate very much the staff's warmness, courtesy and politeness.
Sarita was most apologetic, kind, warm and sweet re my wait for the refund.
She certainly made my day a happy one and I am truly grateful.
So thank you once again Sarita and counter staff at CW Eve Central SC... kind regards, kai.
Note: I wrote this review sometime in Oct 2024 but not sure what happen .. it wasn't published. So I am writing again and hope it will be published this time.

I find their pricing extremely good. Unfortunately Rosehip is just too expensive taking 10 a day $43.00 is just out of our price range in Western Australia. It’s the cheapest in town but when it was $37 we could stretch the budget but like everything else it’s out of our price range now. So I guess we have to go back to pain.

Jason, the owner of Chemist Warehouse's 2 Ipswich, Queensland, stores, has barred me from them both. Now that you think I am an arch-criminal, let me tell you what happened.

I had been to my GP this morning, who prescribed flucloxacillin for a bright red and hot infection and swelling that has developed on the calf and shin of my right leg. I am diabetic and the infection is already weeping and I have no desire for it to become ulcerous. My GP said I must keep that leg raised, so as to assist in draining the infectious liquid that is starting to pool. Sorry, it's not nice, but it is relevant to this débacle. I left the GP surgery a little light headed at the thought of how this could all-too-easily develop if not treated promptly.

I went to my usual Chemist Warehouse pharmacy in South Street, Ipswich. My wife & I have been loyal customers there for almost ten years. I had an excellent relationship with this branch’s lead pharmacist called Akshay until he took a managerial post at Ipswich’s other Chemist Warehouse branch.

There is no free on-street parking on weekdays but the pharmacy has a small car park at the rear of the property. When I arrived, there was only one space at the far corner. I needed other regular diabetes medication & this Chemist Warehouse branch keeps all my prescriptions on file in store. They send me SMS reminders when repeat medications are due. I inched my way into the parking space but was close to the car next to me & to the fence to my right. You might think I ought to have driven off. But there was now an urgency to my getting antibiotics. This store had earlier sent me an SMS reminder of the diabetes medications I needed, to which I replied this morning. They therefore knew what I needed – apart from the antibiotics. Frankly, I just wanted to get my meds and go home.

Inside the store, I told the staff I had replied to their SMS. I reminded them which medications I needed and handed them the new prescription my GP had, less than an hour earlier, written to combat the infection in my leg. While I was waiting, a staff member asked if the ute was mine in the back of the car park. I suspected it was but declined to move it because I was still feeling a little light headed and given my GP's warnings, I was not inclined to go on a hike, stirring up all the pus pooling in my leg. I explained about my infected leg. I showed them. They knew from my medications that I was diabetic. I asked if they could expedite my order so I could be out of everyone's hair in no time.

Without preamble, a man in a black polo neck t-shirt bereft of badge or markings walked up and towered over me and told me to go and move my ute. His demeanour was clearly designed as an exercise in ascendancy. Having flown in the Royal Air Force during the Cold War, I had seen this tactic used before - to ill effect. I explained I wasn’t feeling well, that I am diabetic and… Without bothering to listen any more, he walked away behind the counter, returned and handed me all my prescriptions they have on file. I asked where my meds were to which he replied you are not welcome here any more! Crikey! Such an escalation with no shots fired! I said, “Are you serious? What is your name? I shall write to your managing director.” He chuckled and said “My name is Jason. I am the owner.” There followed a walk of shame to the front door. Was any of this really necessary?

I went to Ipswich’s other Carphone Warehouse store. I saw Akshay and explained what had happened. He seemed shocked, rightly so given the friendly rapport we had shared down the years. He was apologetic but added that Jason owns this branch, too!

To any who would say I ought to have not parked but driven to another pharmacy, this branch kept all my repeat prescriptions on file. I had been told by my GP to get my antibiotics, go home and put my leg up. I certainly wasn't expecting the outcome that ensued & having texted ahead, I was confident that, mid-week, I would be in and out in a flash. Under any other circumstances, I would have willingly moved my ute. These were not any other circumstances.

There were no raised voices. They asked if I would move my car. I refused, but apologetically & at first, I succeeded in convincing the duty pharmacist that my infection, coupled with diabetes, made my request for an expeditious exit & to keep movement of my limb to a minimum, not in any way unreasonable. The person being wholly unreasonable & boorish was the owner.

The people who felt themselves blocked in by me were two girls on crutches & a teenage lad. All late teens or early twenties. They were sitting in their car with the tailgate up but no thought of getting the driver (young, thin and agile) to clamber over the seats to reach the driving seat, reverse & let the others in and get on with their day!!!

So, no diabetic meds. No antibiotics and a ban from two pharmacies. What a result!

I bought a 100ml Narciso Rodriguez For Her Eau De Toilette from Chemist Warehouse last Wednesday as mine had run out. So I was just replacing a like for like perfume. I opened the Chemist Warehouse Narciso Rodriguez on Friday night to use it and oh god it smelt like it had gone off. It had a sour smell to it, which I can only liken to a perfume that was old and expired or expiring. Disappointed, I put it back in its box and took it back to the Chemist Warehouse I had bought it from today (Saturday) so three days after I had bought it. I took it back in the box with the receipt to be met with nothing short of abuse from the pharmacist/manager for the day. I explained what had happened and gave her the perfume and receipt to which she wouldn’t accept a refund saying I should have tried a tester before purchasing. I actually nearly laughed out loud and responded, the tester and this perfume may be from different batches and therefore what she had suggested didn’t make sense. I also said to her that she was going against the Chemist Warehouse refund policy regarding poor quality/faulty products and against AU consumer law. She responded to this by asking me to come back to the same store on Monday to speak with their other manager. As I was now running late for an appointment due to her retail incompetence I said I would be raising this to her HQ and trading standards which I will do now.

Sexist advertising - “gender pain gap”

It’s unethical to bash men as a marketing strategy and to broadcast this rubbish to the public. For every one man who takes the time to let you know how they feel about this, there’s another 999 who feel the same way.

Women are also finding this marketing strategy quite desperate. Get a new marketing team.

Purchased an online order from Keillor East chemist warehouse, almost 2 months ago, I never received my order, I've repeatedly asked for a refund. They kept telling me to wait for the delivery, then they will refund my order. Since I had no hope I asked the manager Kayla for the number of chemist warehouse head office, the manager told me she didn't know the number, and just go Google it. Since they knew, I was going to complain to higher management, then they cancelled my order. Why couldn't they cancelled it, from the start. Instead of me calling over and over again and leaving me on hold for almost 30 mins each time. So Unprofessional. I'm not happy with the service I received from this store.

Please do check your receipt. I bought 3 items only in Parramatta Westfield store. The cashier scanned one item twice. I found it immediately as I walking out of the store. When I went back to ask for refund, I was asked to fill a form to put my details down. How ridiculous! Isn't it the cashier who should be the one filling that form? Importantly, no appologies at all for their mistake.Very unpleasant experience.

I purchased a perfume as a gift from Chemist Warehouse's online store. Unfortunately, the product packaging arrived with a minor ding, preventing me from gifting the item. I purchased another item elsewhere for the gift. What followed was most unexpected.

The Chemist Warehouse is a trusted household name, yet you cannot return the item to the nearby retail store. Instead, you must return the item to the seller (in my case, Preston Distribution Centre). I expected them to say, "Sorry for sending out an item with damaged packaging" - here is a return label. No!

The customer service agent lodged an enquiry with Aus Post. Since they had no record of an externally damaged parcel box, the CW simply said, 'Sorry, we can't help you.' That was the extent of the 'service' I received from the ChemistWarehouse.com.au. They stonewalled me. According to the CW agent, if I sign for the delivery, I better be sure that the product is undamaged. How is that even possible when one signs for the parcel without opening the box?

After my experience, I will never buy from the Chemist Warehouse Online Store. What a disappointment since my local store is very professional and service-focused. Everything the Online Store is NOT.

I send to my friend to chemist warehouse for buy the medicine.accidently my friend wrong medicine.i went for return the medicine after 5 minutes.they said to me they can't take back .the staff behaviour is very bad .

Why do you insist on forcing people to endure the gauntlet of cheap perfume when they go to checkout?! I leave your stores with a massive headache everytime.
I going to stop going to Chemist Warehouse for this reason alone. It’s an assault on the senses.
YOUR CASH GRAB TO SELL $3 WORTH OF GARBAGE WATER FOR $50 IS GOING TO SINK YOUR BUSINESS ONE DAY.

4.5/5 (rounded up to 5/5) Fast Post - Great Prices - As Described - Broken Tracking - Poor Packaging. Even though I had a good experience, I'm not sure if I will buy it again because of the extremely negative reviews of Chemist Warehouse. I have never seen such scathing reviews of a company. But again, my experience was good.