Charles Hurst Group Omdömen 

Never use this company.

So here we are, 3 cars purchased from hursts and can't imagine returning.

Wifes mini from boucher had multiple issues on collection, back in under warranty. Parking sensors failed, wheel guard, front fog light full ofcwater, heated seat driver side failed within a month and told electrics not covered under warranty. Eventually agreed, electrics are covered. Felt like we were being lied to.

Got daughters car from budget direct 4th March. Salesman wasnt exactly truthful in a lot of the info and we should have walked away. Actually put sale through backdated 28th feb to get sales bonus. Car was in with newtownards and then picked up and taken back to boucher. Tyres, steering alignment, Engine,exhaust and suspension needed fixing. Alignment supposedly fixed twice but took to kerrs in newtownards to get properly fixed at a cost of £54. Marty at boucher was apologetic and very helpful, but should not have been in that position in the 1st place.

Father in law bought a nissan quasqai from newtownards. A few month's into warranty,  air-conditioning stopped working and surprise,  not covered in warranty. Bloody joke. Warranty is worthless. 

Theres 3 people who will not only never deal with hursts but I will personally through my business contacts, actively tell clients and friends to stay well clear from hursts group.

You might want to go to jack reid and learn about customer service.

Unfortunately after last purchase i wouldnt recommend buying a bike from hursts and in particular from alex morgan

He did not supply the specific bike (26MY) i had ordered and that was allocated to me by yamaha to be sent from their warehouse which had duly arrived in the showroom, instead he decided to deliver an old stock bike (2025 MY) due to a sale falling through without my knowledge or consent. This was deceiptful and only came to light when the video showing handover showed a pdi done on the bike the day before i had even contacted hursts to order. Bit of an attitude when they were pulled on this

They nearly caused the setting a new bike on fire due to dodgy wiring as they extended a charging tender cable with a cable not rated to cope with the current which caused it to GO ON FIRE

They also gave me an old registration number from january 2025 on a new bike? Again attitude from alex morgan when pulled on this.

Despite these failings there was no formal written apology from charles hurst yamaha by way of a letter acknowledging the failings and a complaint had to be dealt with by tbe directors office for resolution

Of all my years of dealing with Ken before he retired i have never experienced such a disappointment buying a new motorcycle and was. Pleasure dealing with him over 20 years of repeat purchases. Unfortunately the attitude and deceitfulness of alex morgan has destroyed any confidence in the purchase of a yamaha from hursts

Charles Hurst Yamaha can do better!

Charles Hurst customer service department could not find their way out of a paper bag.

I have been a company customer for 8 years and owned 4 vehicles, my experience with the Range Rover Sport has been a living hell.

It was always a dream to have a Range Rover product and I upgraded from an Jaguar F Pace while I was caring for my father who had dementia. I couldn’t go on overseas holidays and wanted to go on road trips with him but this car has not been running outside of garage work for any significant period.

Of the 36 months of ownership, the vehicle has been on&off the road more than 20 months, including the most recent period of over 40 weeks. It costs me almost £1000 a month (hire purchase, tax, insurance etc) to have my vehicle sit on site, even though all work and parts are covered under warranty.

Separating manufacturer issues from my situation, Charles Hurst JLR have the worst customer service I have ever experienced in my professional life.

False promises and lack of updates are typical. For example after my last reset meeting with senior management I was given a timetable for my vehicle to be handed back in May. I waited through June for an update - giving the team the benefit of the doubt each day thinking today will be the day I get a call to say it’s ready. When I made contact this week (8 weeks later, now in July) I was told the vehicle hadn’t even been put into the workshop and it would be next week before that was scheduled. Prior to that reset in May, I had been told ‘next week’ a total of eight times in the preceding 30 weeks since the issue was identified.

During visits to the showroom I have witnessed the service manager shout at a female colleague (who has now quite sensibly left the business to work in Mercedes Belfast). On a separate occasion I was shouted at myself in January for asking if my car would be fixed so I could attend and take elderly family to my aunts funeral. I had to rent a car for the day privately myself.

I feel that I have to project manage the whole thing for this organisation that I can’t believe is still selling cars. The dealership can’t be trusted to do even the simplest thing; keep their word.

To top this all off, I got a call in June to ask if I would be interested in buying another car as I had owned this for 36 months. What a joke! The left hand doesn’t know what the right is doing.

After depreciation and all of the issues I now know with JLR as a manufacturer, my car is worthless, plus due to the dealership issues, I can’t even use it.

I have been more than generous with my understanding but everyone has their breaking point and now today, I can’t believe a word anyone in Charles Hurst says. I have over the last months made three complaints to Lookers (using the process described online) and I haven’t even had a response to any of them.

After getting some bad news about my long time car last Saturday, I went down to Citroen Charles Hurst (Boucher) and had a new car sorted within the hour. I've always said I wanted a newer version of my current car and that is exactly what I got. Conor has been fantastic since I set foot in the show room, to talking me through all the different options to the fantastic support even after collecting the car. He really did go above and beyond. I would highly recommend this show room and even my partner has already said he will be going here for any future cars.

The Discrimination against motability customers is unbelievable in Charles Hurst Vauxhall Boucher, had car three months after lease was cancelled, they refused to terminate lease on there end paying for a car I don’t have Cheryl motability specialist is passive aggressive, ignorant horrible customer service do not recommend this company

After a lot of messing around looking for Jeep parts. I was told no longer available. But eventually through A Jeep dealership in Georgia parts came available in Italy. I had a lot of trouble with Jeep in Belfast. But then a guy in parts Belfast called CIARAN. Solved the problem in 10 minutes.This guy deserves a good pay rise.
Thanks CIARAN. CHEERS PHIL

I bought a car from Charles Hurst a few weeks ago, initially it seemed like it had all gone well. There was an exhaust sensor light on which they said would go away once I drove it for a while. It didn’t go away after several weeks so I booked it back in (which I’ll add took me 20 minutes of waiting just to book) They told me it would only take an hour. I came back for the appt and the girl at the front desk was scrolling her phone, and barely lifted her head to check me in. After waiting 40 minutes with no one coming to see me I found someone who said they didn’t even realise I was there. Finally they took my car and after 2 hours(!!!) they came back and said they’d taken it for an hour long drive but it hadn’t fixed it. In other words they’d wasted all my petrol driving the car, despite me explaining I’d driven it for miles in the previous weeks to no avail. The man at the desk was apologetic, but the customer service is absolutely dreadful overall, they hadn’t listened to the careful detail I’d given them, and I’ve gone away no better and my entire morning wasted. Do not recommend!!

Bought a car last August and found faults with the car straight away. Contacted portadown where I bought the car, was brought back and sat for over 2 weeks and I had to get the car back as they wanted the courtesy car back. Nothing had been fixed, got told to bring it car a month later and had a knocking noise fixed again nothing else was fixed. Brought car back in again and left a lost of what was needing fixed, service advisor useless now no longer works there. Was ment to go back at the end of December, got told no car for me to borrow. Warranty runs out and still no work done. Was driving the car 3 weeks ago and next thing it just stops. No help what so ever. Have complained to lookers now 4 times and still no manager has phoned me not even the director that the complaint now sits with. Dont ever buy a car from hurst. Customer service is none existent and they dont care that they sell unreliable cars that aren't fit for purpose. I still dont have a car and it h a s spent nearly half the time I've owned it sitting in hursts car park

So disappointing. I advised my 20yo daughter to go to CH Belfast for reliability and service. How stupid was I. Biggest regret. Unbelievable that this company is still trading. The reviews reflect the poor standard. Definitely would not recommend for sales, service, communication or aftercare. Absolute nightmare people to deal with loaded with arrogance!

I'm wanting to buy, but based on these reviews,I'll be giving Charles Hurst a wide berth.

Where do I start?

Phones must be inbound only as out of the 60 phone calls made over a near 3 month period not one call was returned.

Nearly 3 months to replace an exhaust sensor and heated seat element.

Left a commercial Defender towing vehicle in and as a courtesy car was given a 2.0 family Discovery Sport with no towing capacity, leaving us hiring vehicles elsewhere to do work. I find it hard to believe out of the entire JLR assist fleet not one had a tow bar capable of towing 3.5t.

To make matters worse on collection an intake pipe wasn't fitted correctly, hadn't even left the carpark and it was in limp mode, had to return for it to be fixed.

Zero compassion from both CH and JLR UK, no empathy or apologies for the exceptionally low levels of customer service.

Save your money on the extended warranty!

Dealing with Charles Hurst in Portadown was hands down the worst experience of my life. Their customer service is atrocious.

This was the worst experience in a dealership that we have ever had. Customer service is definitely not high in Boucher road used car.
Test drive consisted of driving round the lot at a snails pace. Salesman didn't seem to want us to go onto the road. He said to busy. He eventually let one of us drive out front gate, turn left, left again, then left into the rear of the complex. Unbelievable. While with the salesman he kept leaving us without explanation. At one stage we were thinking of leaving. We actually thought the sales man wanted to leave early.
Any time we asked the salesman anything he had to go see someone. Very unprofessional.
My wife loved the car so hence we went for it anyway. Had different dates for to pick it up but none of them came to pass. Was asked to pay total money before receiving car as manager wanted money in before end of month. We had very little communication with anyone one for a couple of days. Then we came to collect the car, it hadn't even been valeted at all. A run of a hoover at least would have been nice. We got a sorry for it not been cleaned. It took 2hrs plus to sort money out etc so would have been nice if someone had cleaned it.
When driving the car from Boucher road a warning light came on. It was in relation to tyre pressures. Obviously the pressure hadn't been checked when it got serviced. All 4 tyres had different pressures in them.
Only my wife fell in love with the vehicle, I would have happily left the building.
Any vehicle we have purchased before has been a happy experience with the excitement of getting a new vehicle home. It definitely wasn't like this at all ref our experience in Charles Hurst.
I could not recommend anyone to go to this location after the lack of service we have had.
Unbelievable the way things are being run at this location.

I left my Yamaha X-Max 300 in for a service at Charles Hurst Yamaha, Boucher Road, Belfast. Staff were extremely helpful and pleasant, I got a quick date for getting the service done, and the service was done in a couple of hours while i waited. And at a reasonable cost.
I am very happy with the way I was treated. It was a very pleasant experience and I would highly recommend.

Visited Charles Hurst budget seen car that was suitable paid in full on pretence that the car would be ready in two days almost three weeks later and multiple phone calls with the usual message salesman would contact you back when he did was same old story when decided enough want refunded yeah no problem we'll there was after six calls no answer rang on different phone answered straight away more than convinced that my number was on do not answer list wouldn't recommend certainly will never be back

Bought my second Lexus here. Great service and knowledgeable from James. They have been consistently excellent any time I have dealt with the people there. I would highly recommend.

Unfortunately I can't say the same from any other parts of Hursts I have dealt with over the years.

I have a Jaguar which is a very expensive car and has been off the road for three months. No contact despite many e mails and phone calls to Hurst Jaguar after sales I would give them no stars if the option was available.
No customer service at all

Avoid this company like the plague...car was booked in for safety recall work and they just decided to cancel it when I got down there without any reason or forewarning...just waste people's time and customer service is very poor...oh and don't bother posting your automated response Charles Hurst to lookers complaints as this has been done and no response from them either...the silence is deafening...will never set foot in that dump ever again...

If it was possible to leave a negative score I would. Bought a Mazda CX5 and collected it on Saturday. Sunday morning took it for a drive up the motorway and it was fine. On the return journey an engine warning light showed so had to take it easy but car was fine. Few miles later the engine went, fluids all over the road. Not even 48 hours of ownership and the car is an expensive ornament. Thank goodness for the Consumer Rights Act as I am about to leave the house to demand a refund. You can hand a vehicle back up to 30 days after purchase. Glad I worked in legal.

Would totally avoid Renault Charles Hurst, Newtonabbey. I left my car (10 months old and 4000 miles) in to have the rear badge replaced under warranty due to the Renault badge flaking. While doing this they have damaged the surrounding Paintwork. The car was handed back and nothing was said. It’s obvious that due to laziness or time management, or just blatant incompetence that it has been removed by way of prying the badge out from the front, in turn damaging the surrounding paintwork with whatever they have used to pry the badge out with. As you can see the damage is on all corners where they attempted to remove the bagdge for replacement.

After numerous complaints to Charles Hurst and Lookers, they have made zero contact to rectify this issue. I’ve contacted Renault Uk and they have raised the complaint with Charles Hurst and still no contact from Charles Hurst.

Charles Hursts main concern is selling cars, thats it. No Customer service, no care taken. Get the car out the door and thats it.

I will never buy a car or have any dealings with Charles Hurst again. I understand things go wrong and im a very reasonable person, but the lack of any sort of acknowledgment or contact is unacceptable and shows their attitude toward customers (when your not buying a car)