Used to be the best value/service for the private investor, with a very personal approach. Since Raymond James took over it is not such good value and the Help Desk does not seem to be so customer or... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really good website for easy access to view share prices. Alerts when dividends are paid. Really helpful videos at sensible intervals on market trends, tax change implications etc. Charges are reasona... Se mer
Once I found my way around I was able to sell investments. Was doing over the weekend so nobody available on chat - they got back to me first thing when they opened but I had already solved my dilemma... Se mer
Företaget har svarat
I have handled two JISA's using CSD. I have used their website to trade and once to exchange secure messages - no problems have been experienced. I have never phoned. Annual charge of 0.35% is av... Se mer
Företagsinformation
Skrivet av företaget
Charles Stanley Direct is a personal financial service combining a modern digital experience with the traditional client focused values of private wealth management. It provides all self investors with the knowledge, tools, products, and services to take control of their financial futures and realise the rewards of your investments. Whether you are a novice or an experienced investor we are here to help you every step of the way. You can call our award-winning client service team for technical help or speak to a qualified financial coach if you need guidance. Available online and via the Charles Stanley app.
Online investing
Skrivet av företaget
- Invest in your future
- Sign up in minutes to our first-class service to implement your investment decisions, through our secure platform and app.
Kontaktuppgifter
Ropemaker Place, 25 Ropemaker Street, EC2Y 9LY, London, Storbritannien
- 0131 550 1234
- info@charles-stanley-direct.co.uk
- www.charles-stanley-direct.co.uk
4,0
Bra
172 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My query was answered promptly and…
My query was answered promptly and efficiently. It was helpful to have the messaging service.
14 juli 2026
Svar från Charles Stanley Direct
Dear Rod:
I'm very pleased to hear that we were able to help so efficiently, which is exactly what we aim to achieve. Thank you very much for taking the time to leave a review.
Best regards,
Marcus
Marcus Tree
Charles Stanley Direct
I was being shown the door
Well Charles Stanley Direct have done what they wanted to do by getting me to move my account - After being with them for over 20 years and only dealing now and again i suppose it not what they want - But it was the way they done it which leaves me angry - First of all they stopped streaming prices and then when i told the call centre they told me a pack of lies by saying it was a issue across their system which was incorrect as i contacted friends who have CS direct account and they are all working fine with their streaming data -The good thing to come from this is that the online dealing platform i have gone to is far far better - So accounts holders beware if your streaming prices stop you know that your being shown the door
14 juli 2026
Omdöme utan inbjudan
Svar från Charles Stanley Direct
Dear Barry:
I'm really sorry if we were unable to resolve technical issues for you, but please be assured that we still offer streaming prices throughout the service. If we are still able to support you, please contact us directly at ClientExperience@cs-d.co.uk to try and get streaming working for you once again.
Best regards,
Marcus
Marcus Tree
Charles Stanley Direct
Svar från Charles Stanley Direct
Dear Sebastian:
Thanks for taking the time to leave feedback but I'm sorry to read of your unhappiness. You're very welcome to contact me directly at ClientExperience@cs-d.co.uk. The changes to our charges were introduced in mid-2024, so this does go back a little while, but I'll be happy to review our records relating to the communications we sent at the time and answer any queries you may have.
Best regards,
Louise
Louise Miller
Head of Client Experience
Once I found my way around I was able…
Once I found my way around I was able to sell investments. Was doing over the weekend so nobody available on chat - they got back to me first thing when they opened but I had already solved my dilemma
20 juni 2026
Svar från Charles Stanley Direct
Many thanks for taking the time to leave feedback. We aim to get back to any queries left out of hours on our 'chat' service as quickly as possible and I'm pleased to hear that this happened in your case. We are here if you need us again!
Best regards,
Louise
Louise Miller
Head of Client Experience
Fast response to query while I was…
Fast response to query while I was online. Have always had efficient service from Charles Stanley Direct.
24 juni 2026
Svar från Charles Stanley Direct
Dear Ian:
I'm very pleased to see that we were able to help readily, which is exactly what we aim for. Thank you very much for taking the time to leave a review.
Best regards,
Louise
Louise Miller
Head of Client Experience
JISA / ISA queries
i had a number of queries about grand parents contributing to JISAs and others. The online chat experience was great - very quick response and i know exactly what to do
22 juni 2026
Svar från Charles Stanley Direct
Thank you very much for the feedback. I'm glad the team were able to help. We're here if you need us!
Best regards,
Louise
Louise Miller
Head of Client Experience
Helpdesk response good
Helpdesk response via online chat was pretty quick and sensible, from a human as well.
10 juni 2026
Svar från Charles Stanley Direct
Dear Ray:
Thank you very much for your feedback. I'm pleased to hear that you got a prompt, sensible answer - just as you should expect - and, yes, it would have been from a human too!
Best regards,
Louise
Louise Miller
Head of Client Experience
Svar från Charles Stanley Direct
Dear Kerry:
Many thanks for taking the time to leave a review. We appreciate it and are here if we can be of further service.
Best regards,
Louise
Louise Miller
Head of Client Experience
Very poor telephone service especially…
Very poor telephone service especially when placing telephone trades in the US which I'm sure compared with other brokers is quite expensive. It would have been better if the online help (Callum?) had given me the appropriate number rather than the general telephone number to call.
2 juni 2026
Svar från Charles Stanley Direct
Dear Jackie:
Many thanks for your feedback which has been noted. Our dealers are able to trade in a wide range of international shares as well as place 'specialist' UK trades. They can be reached directly, but often such calls are first placed to the Helpdesk and then transferred to the dealers. I understand that you didn't get through to the team when you first called, for which I would like to apologise, but thanks for calling back.
Best regards,
Louise
Louise Miller
Head of Client Experience
i was talking to an agent in less than…
i was talking to an agent in less than a minute, and he was really helpful in trying to understand my question , and went off to check.
2 juni 2026
Svar från Charles Stanley Direct
Dear Andrew:
Many thanks for the feedback, which we truly appreciate. I hope we were able to help sufficiently with your query. We are here if needed!
Best regards,
Louise
Louise Miller
Head of Client Experience
I didn't get an answer at all
15 maj 2026
Svar från Charles Stanley Direct
Dear Alex:
I'm really sorry if you didn't get the service you expected and please feel free to reach out to me directly at ClientExperience@cs-d.co.uk if needed. Checking as best I can I believe that the team here were able to answer your query but if there is anything still outstanding or needing to be followed up please let me know.
Best regards,
Louise
Louise Miller
Head of Client Experience
Communication failure
A fund I hold was due to be merged with another but Charles Stanley failed to inform me. I discovered it myself and was too late to do anything about it. I had to embarrass an apology out of them.
27 maj 2026
Svar från Charles Stanley Direct
Dear Sandra:
I'm really sorry about this. I've asked for more details but as a general rule you should have received an advanced notification of the merger and certainly you were due an apology when the issue came to light. We hold ourselves to high standards of customer service and it appears we may have fallen short here. Your feedback is noted and is being escalated.
Best regards,
Louise
Louise Miller
Head of Client Experience
Live chat provided helpful response…
Live chat provided helpful response albeit the next day.
20 maj 2026
Svar från Charles Stanley Direct
Dear Mr Coombes:
Many thanks for the positive feedback and I'm glad we were able to help. Live chat is available on business days between 9:30am and 4:30pm but we do our best to pick up queries that arrive out of these hours as promptly as possible the next working day and most clients usually have a response by 10am (sometimes a little later on a Monday morning given weekend volumes)!
Best regards,
Louise
Louise Miller
Head of Client Experience
Excallent alround help from the CS Rep
18 maj 2026
Svar från Charles Stanley Direct
Dear Brian:
We are very pleased to have been of assistance and many thanks for taking the time to leave positive feedback. Please don't hesitate to let us know if we can be of further assistance.
Best regards,
Louise
Louise Miller
Head of Client Experience
Svar från Charles Stanley Direct
Dear Kristian:
I shall have to remember that expression! I'm glad we were able to help. Thank you very much for taking the time to leave feedback.
Best regards,
Louise
Louise Miller
Head of Client Experience
Had a query about interest payment
Had a query about interest payment. Raised q on helpdesk and got a quick and clear response. Exactly what I needed.
8 maj 2026
Svar från Charles Stanley Direct
Dear Nick:
I'm delighted that we were able to help and thank you for taking the time to leave your feedback. We are here in the event you have further queries.
Best regards,
Louise
Louise Miller
Head of Client Experience
Emily was the first person on the team…
Emily was the first person on the team to suggest that my graph display problem was to do with the acceptance of cookies. It was a problem unresolved for over a year and a half.
14 maj 2026
Svar från Charles Stanley Direct
Dear Stephen:
Thank you for taking the time to leave a review. I'm glad to hear that Emily was able to help and I've let her know that her suggestion worked in your case. Your confirmation helps us know what might work for others if needed, so is much appreciated.
Best regards,
Louise
Louise Miller
Head of Client Experience
Great customer service
Great customer service, and a platform that works well with transparant charges.
13 maj 2026
Svar från Charles Stanley Direct
Thank you very much for your feedback! I'm pleased to read that we've been of help over the years and we genuinely appreciate your trust in us.
Best regards,
Louise
Louise Miller
Head of Client Experience
i have been a client of CS for many…
i have been a client of CS for many years...in that time i have found them to be very efficient and extremely helpful on the occasions when the technology gets the better of me.
13 maj 2026
Svar från Charles Stanley Direct
Dear Peter:
Thank you very much for taking the time to leave a review. I'm delighted to read that we've been able to help over the years. We are here for any further queries.
Best regards,
Louise
Louise Miller
Head of Client Experience
Svar från Charles Stanley Direct
Dear Andrew:
I'm very pleased to read that your experiences with us have been positive. We appreciate you taking the time to leave a review!
Best regards,
Louise
Louise Miller
Head of Client Experience
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.