CBI Omdömen 

Highly unreliable scheduling and unprofessional serviceI am extremely disappointed with the home care service provided for my elderly parents. The caregivers consistently arrive without any fixed schedule or advance warning, making it impossible to plan their days or ensure they have consistent care. Furthermore, the overall conduct of the staff has been highly unprofessional.Home care requires trust, punctuality, and clear communication, none of which we are experiencing. Management needs to address their scheduling coordination and staff professionalism immediately. I do not recommend their services for families looking for reliable care for their loved ones.

My experience at CBI Health Ajax was wonderful. Everyone there was pleasant and helpful. I must give special recognition to Miti and Nicole for the excellent care and guidance during my visits over the last 2 1/2 months. They listened and worked with me to help me deal with whatever challenges I was encountering each week. Thanks again and keep up the good work! I highly recommend them.

I recently interviewed for an Educator position with this company and went through two interviews. I was under the impression that an offer was available, and after investing my time throughout the interview process, I asked whether my compensation could be considered based on my qualifications and experience.

Unfortunately, my question was completely ignored. I had to follow up twice with the Senior Talent Acquisition Specialist before finally receiving a response approximately a week and a half later, only to be told that they had decided to move forward with another candidate.

The issue is not that they chose another candidate — that is part of the hiring process. What I found extremely unprofessional was the lack of communication and transparency throughout the process. If the company had decided not to accommodate my compensation request or had chosen to move in a different direction, I would have appreciated being informed in a timely and respectful manner rather than being left waiting and having to repeatedly follow up.

As a candidate, I invested considerable time in two interviews and reached what I understood to be the offer stage. The way the situation was handled left me feeling that my time and experience were not respected.

Ironically, I am glad I did not move forward with the offer because this experience gave me insight into how communication and professionalism may be handled within the organization. A company should demonstrate respect and transparency not only toward its employees, but also toward candidates throughout the hiring process.

Overall, a very disappointing recruitment experience. Communication and candidate experience need significant improvement.

This. Don't. Even porvid. The. Care. For there. Clients to. Get. Help

In. Hamilton down this is. Sad

My experience with CBI at Credit Valley was wonderful, mainly because of the staff. Everyone was so helpful and pleasant.
I'd like to give special recognition to Priyanka and Andrew, the therapist who took terrific care of me during my visits. They are kind, patient and understanding of my recovery needs with providing really helpful exercises that are working for me. I highly recommend them and CBI for a job well done. Keep up the terrific work!! Karen

am leaving a 1\-star review for CBI Home Healthcare due to consistently horrible service and extremely poor communication\.

Reaching anyone in the scheduling department is nearly impossible\. The phone wait times are excessive, and when you are told someone will call you back, it often takes days or even weeks—if you receive a call at all\. The callback system is unreliable and unacceptable for a healthcare service\.

There are also no direct extensions or any practical way to contact scheduling coordinators, which makes even simple appointment changes unnecessarily frustrating and time\-consuming\. Patients are left waiting without answers and without support\.

Overall, the communication is terrible, the scheduling process is disorganized, and the response times are completely unacceptable\. This is one of the worst home healthcare experiences I have ever encountered, and the level of service provided is far below what patients deserve\.

CBI Health care Nurse Lucy was a very attentive to details nurse and customer oriented and also following safety.Thank you to Lucy we had a great experience.
Gilles and Lucie Archambault Beacon Hill.

Lisa was fantastic and patient with me and my multiple injuries. Rather than pushing me do do things, she encourages me. Also, unlike other physiotherapists who try forcing a person to push past their pain (and make a person feel stiff for a few days), she guided me and coached me with the exercises and stretches, thank you so very much!

It’s been just a little over a month that I am using CBI home health services, & I can’t say enough positive things from the staff who answer the phone to the psw who take care of my personal health needs. Thank you all from the bottom of my heart for what you all do to help me.

Isabella, is amazing! I say this because not only was she very nice but she was so helpful in helping me to know how to do exercises, while also in explaining why I was doing them. She helped me to understand what each exercise or stretch was doing to help me get stronger.
Thank you again Isabella!

My mom was left may times with no one showing up or just they couldn’t find anyone. Far too many times. That’s not an option. And no one seems to care. This is neglect. Absolutely disgusting

CBI agreed to provide a total of 56 hours per week when my 89 year old mom was discharged from the hospital. PSWs didn't show up, arrived late (I don't mean minutes. It was 1-2 hours at times). They stayed for 15 minutes and left because they "had another client". I was on the phone with the scheduling department every day, sometimes 2-3 times a day. Management couldn't give a rat's ass (Karen H. in particular). After 3 weeks of their BS, I'd had enough of their incompetence and switched to another agency who actually show up and leave when they're supposed to.

If I could give a -5, I would.

We have a 96 year old bed ridden mother. Totally depends on care. She is only on liquid diet. Her home care provider is CBI. Very often no body shows up for service and they don’t have the courtesy to let the client know and don’t have anyone to show up for service. It is very frustrating.
Now I am thinking to find some other service provider as ther are a few out there. CBI is very poorly managed company.

Im a former college/pro athlete with more time spent in physio, chiro and massage therapy, as a patient than anyone i know. I also have my degrees in Kinesiology, Health and Teacher Education.
I attended two appointments.ents previously trying to get some pain relief and mobility in my hip, which i will be having a full replacement of, in a few weeks. I canceled all remaining appointments due to receiving absolutely no treatment whatsoever in those two previous appointments. Both of which, was spent discussing the pain levels and general complete loss of quality of life. The therapist managed to only print off some strengthening exercises from the internet. I did not receive any treatments at all. ZIP, ZERO, NADA. Given my clear explanation of what I was wanting, and the total failure to demonstrate any actual knowledge or ability to assist with pain & mobility, I was extremely disappointed and frustrated with my experience, especially considering the 40yrs of excellent care/treatment I have received across 3 countries, and numerous practitioners i had been treated by, 1 of which was a lengthy recovery/rehabilitation from Tommy John elbow surgery, that would have ended my career at 19yrs of age had i not received the excellent care during a 4 month long physio rehabilitation.

My latest experience was on the date posted above (today). I called CBI yesterday, being in significant pain in my neck and shoulder from an impingement that was causing extreme pain, spasms and nerve pain throughout the are and running down my arm. This pain was comparable to what I was suffering from in my hip. To their credit, I was very happy that they got me in today, as I had stressed on the phone, that I couldn't imagine getting through the holidays dealing with the noted symptoms. However, just like my 2 previous appointments, the therapist used the entire 45 minutes asking questions about my symptoms, showing me a few stretches and printing/emailing them to me. I received zero actual treatment. No ultrasound, no hands on manipulation, no stem, nothing but a couple stretches and told to book in for after the holidays.
I left in as much if not more pain than when I walked in with, and hour previous. I was not impressed which im sure the therapist was well aware of, and she attempted to qualify not having helped at all by stating that I had already gone to a chiropractor and massage therapist one each last week and hadn't stated to have gotten any relief! Im not exactly sure what the hell that those 2 appointments had to do with her sitting in front of her computer looking up exercises instead of attempting to give me some relief so I wasn't completely immobilized over Christmas holidays and nowhere open/available to help.

Im not sure if physio has completely changed from my numerous hours of attending various practitioners in the past, but if it has, then what purpose does physio serve ? Atte ding CBI simply cost money for zero help or improvement. The front desk attendant and others seemed nice enough, I have nothing negative to say about anyone else or my experience there, but it was absolutely pointless to pay for appointments that did nothing to relieve pain & symptoms at all. Basically, I would have at least gotten some entertainment out off lighting my cash on fire and watching the bills burn! Needless to say, as a baseball pitcher, this was a quick "3 strikes and yer out!" I'll never waste my time and money for someone to look up recommended stretches online again, as I already have the knowledge of those and basically common knowledge to seek recommendations in treating injuries prior to spending $ for someone to help. If that is what physiotherapy entails these days, why would anyone bother?

Luckily, I got in to see my chiropractor a few hours later. He performed some hands on physical manipulations, stretching, joint adjustments, and ultrasound on my neck & shoulder, which gave me significant relief, basically reducing my pain in approximately half while increasing my mobility. Im very thankful to my chiropractor, again.

I had such a great experience with CBI Physio! The staff are always professional, friendly, and very accommodating. Even when their schedule was full, they still managed to find a spot for me, which I really appreciated. A special thanks to Vishwa for the excellent physiotherapy care and for sharing helpful tips during my sessions. I also want to thank the rest of the team for being so kind and supportive throughout my recovery.

The care you get from the nurses (home wound care) is great but they have implemented a new automated telephone system and trying to reach them now is a nightmare. I have been on hold for 45 minutes now and still waiting. Yes, I know you can have them call you back, but that still doesn't free me to go to other appointments. Also, when I do call and make changes, quite often the nurses tell me that they were not made aware of the changes.

Seniors in Canada, be aware of CBI Health Medical Functional Driving Assessment recommended by the Ministry of Transportation……… May 13, 2025.
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On February 2025, I was admitted to the Hamilton General Hospital, and I was treated extremely well for Influenza A. The Doctors and staff were excellent, and I was released in 2.5 days.
Whilst I was at the hospital, a Dr. Kent happened to advise me that I should not drive based on my influenza. He did not treat me and constantly asked me whether I would agree not to drive. I replied to him that I do not agree as I had no reason to stop driving.
I was surprised to be requested to see my family Dr. Hussam Taha who indicated that I have been suspended to drive under: Section 47 (1) of the Highway Traffic Act due to “Cognitive Impairment.”
The Ministry of Transportation forwarded a list of Approved Functional Assessment Centres Medical Assessments.
In Hamilton, there were 2 facilities, and I selected CBI Health Centre Hamilton, located at 954 Upper James Street. I further looked for reviews and found that CBI had nasty reviews by internal personal and customers. I was wondering why CBI was recommended. As I could not drive my car, I took a chance and signed up with CBI and paid $750.
I had a session in the office from 9.00 am to 10.00 am and my driving test was between 3.00 pm and 4 pm. Meantime, after having a burger lunch, I sat down for 5 hours and wondered why CBI personnel did not have the fundamental knowledge of workflow practices. In my opinion, it was physical abuse. I don’t think, the employees are taught the fundamentals of physical and mental friction caused by the employees due to lack of training and thereby faking scores and remarks.
Being a confident driver without a ticket or accident for approximately 47 years, I was accompanied by the female employee and the driving instructor. At a blind spot, I slowed down to a crawling mode, I braked, and the driving instructor braked as well. As I was turning right, I looked at the right and left to safely drive when there was no traffic.
Secondly, whilst I drove as instructed, I had to stop at a stop sign or a traffic light: to drive off, I accelerated about 3 times went over 50 to 53 or 55 and scaled down to 50 kmh within mini seconds.
Guess what??
After we returned to the CBI Office, the female associate stated I that I failed the driving test
Disappointed, my guess was that after reading the reviews, one of the tactics made to the CBI employees was to increase sales. The associates can only do that by failing customers to pay again and again.
Do they really think that I would pay CBI again another $750 for a similar tactic, or will I recommend CBI? The answer is a big NO! NO!NO!
All my tests conducted showed that I had zero issues. Blood pressure 126/64, Passed education at the Hamilton Stroke Centre, TIA Diagnosis – zero, Ischemic, Hemorrhagic – zero, Transient Ischemic attack – zero, other Non vascular event possibly related to febrile, illness, CBI FORM 1.D Health form – all zero, palpitation zero, shortness of breath – zero, chest discomfort – zero, dizziness – zero, flattering – zero, fainted – zero, and racing heart – zero.
Seniors, I am positive that you can evaluate how CBI functions. Look at the reviews of the employees who are abused and poorly trained by bullies.
I will have to seek a, honourable driving instructor company recommended by the Ministry.