Carpetright Limited - Newhaven Omdömen 298

Friendly service at a difficult time for employees. All explained and best option given. No problems

Amazing customer service from your newhaven branch
Would like to especially mention Steven whom helped me with my quote and even select my carpet choice
Communication was excellent all thr way through
Also I'd like to mention Daren the fitter who has done an excellent job with the fitting

The man who served me in your newhaven store east sussex was very helpful and patient went out of he's way to help

Great service, good selection and kept fully informed along the way. Highly recommend.

Very helpful young lady who served us nice atmosphere

Very helpful good knowledge of carpets friendly atmosphere
Booked a surveyor for quote and he arrived on time very experienced
Very happy with the servic plus the price

Very helpful instore, (Andrew) and Taz, who came to measure up and do the costing, was very knowledgeable, helpful and efficient.
The only reason I didn’t give 5 stars is that I’ve had 3 emails now - in less than a week - (as well as Andrew asking in the shop) asking me to leave a review. It’s irritated me and I almost didn’t write a review because of it.

I would just like to say how wonderful a member of your staff were, she was extremely patience and very helpful with me. She explained all the details to me and helped me with all aspects of my visit.
As a company in my opinion you should clone this individual and make sure that every store has their very own Charlotte Knight.
Thank you making my visit easy

Really good customer service from Steve.

Helpful, relevant advice and information. Really friendly as well.

Good selection of carpets. Customer service was splendid.

Young man was very pleasant and helpful.and knew his
products thoughrally. Will use store again.

Good range of carpets to suit all budgets. We was given a quote for purchasing a chosen carpet, but at no point was we told of the enormous hidden admin costs/care package, totalling more than £100 before committing! This should be pointed out before taking payment so that the customer has a choice on whether to proceed or not!!

Steve was great. So friendly and went above and beyond with us. He helped us understand the options with pros and cons, made sure nothing was forgotten and that we were happy with what we chose. He's so knowledgeable and really helpful.

The girl that served us was really helpful and spent time in going through all our needs

The advisor was really helpful patient and understanding my needs and budget. I ordered a new bed as I felt confident that the advisor could be trusted. I will return again for carpet based on the experience. I am so grateful to be able to shop locally. Nothing was too much trouble. Many thanks for your help and support and kindness. 🤗

Excellent service

Andy was very helpful, great customer service

The team were very professional and answered all my questions , and patient because I had changed my mind a few times, Philip also spent time explaining the benefits and pros. Taraus very efficient and polite, and Gloria provided all necessary paperwork, A good experience,

Helpful man called Andy. Pleasant