Canopy Airport Parking Omdömen 22 391

I’m leaving a one-star review for Canopy Parking at DIA (Denver International Airport) because the experience was frustrating, overpriced, and the customer service was nonexistent.

We arrived one hour earlier than planned for our flight (about 3 hours before departure instead of 2). Even though we had already paid around $160 for just under 10 days of parking, Canopy Parking charged an additional $28 for that single extra hour. They refused to let us leave until we paid the extra fee, which felt completely unreasonable.

When we asked to speak with a manager, we were told no manager was available. We then tried to calmly talk through our concerns with the office staff over the intercom, and they abruptly stopped speaking with us and refused to address anything further. There was no effort to resolve the issue or even acknowledge the situation.

To make things worse, the shuttle situation felt unsafe and unprofessional. We watched a family of five get loaded onto the shuttle with kids crammed in (two on laps and one standing). If you’re choosing an off-site parking option near Denver International Airport, safety and basic organization should be the bare minimum.

If you’re searching for DIA parking, Denver airport parking, or Canopy Parking reviews, I recommend choosing a different parking company near Denver International Airport.

My entire extended family has used Canopy for parking when we fly out of Denver for years. Coming from the Fort Collins area, it's conveniently located off Tower Rd and the shuttles were there fairly quickly. However, the prices have increased quite a bit and with all the added "fees", it's now almost double what Pikes Peak and the Spot charge. Why Canopy has to charge a Commerce City fee and an Airport Access fee and a Processing fee but the other places don't charge those, I don't know, but for 3.5 hours of parking last time (we were picking up a minor so had to go through security), we paid $20.45 as they charged us a full 1 day rate of $14.95 plus all of the fees. IF we had gone to Pikes Peak, it would have been $10. They advertise their daily rate as $10 and don't add all of the fees.
The other problem I have with Canopy is that their roads, in between the rows of cars are a mess!! Huge potholes that they never seem to be able to get fixed - it's been that way for years. I've tried to communicate via email with Canopy about the fees & increased prices and just get short, replies that don't address my questions. Our family is finished using Canopy after over 20 years! Sad!!

Canopy Airport Parking makes travel completely stress-free. The booking process is simple, the shuttle buses are constant, and the staff is incredibly friendly. Best of all, my car is always safe in their covered lot. Highly recommend for peace of mind!

We have more than 100 people waiting for a shuttle on Saturday night. it’s been 26 minutes and one shuttle. Called dispatch. She was rude to me and my wife. It was 45 degrees and there were numerous little kids waiting. Driver showed up after 30 minutes. Drivers working hard but they have a staffing or execution problem in addition to a rude dispatcher (female). Female
On the phone said 10 shuttles on the way but only 1 @a time could come or the would be fined $10K. Parking spot had a shuttle every 5 minutes. 8:30 pm 10/18/25

Their website states "Canopy cares We also show our appreciation and support for those who put their lives on the line everyday by offering 30% off to first responders and military personnel." However, I reached out to support@canopyparking to find out how to apply it and they said the discount is only for valet parking not covered or open air. No where on their website or terms and conditions does it show this. seems like they don't really support and should have their terms listed on the site so everyone can know their support is limited.

Made a reservation on 10/11/24 for 11/28/24. Got an email with my reservation and barcode. Arrived on 11/28 and they said that their lot was full and they couldn't honor my prepaid reservation. In addition to the extra stress, I had to pay holiday rates across the street at USAirport. All they had to do to make me happy was to allow me to park there for 4 days instead of 2 for my next trip (remember, I paid more than double to park across the street) and they wouldn't do it. I was on my last straw with them anyway after my last trip, waiting over 30 minutes for a shuttle as I watched their competitor's shuttles come and go multiple times. My advice - pay a little extra and park somewhere else, it's well worth it!

Like others have posted about, I too was turned away from parking here despite having a prepaid reservation. When this happened to me, I saw AT LEAST 20 others similarly get turned away. This must have affected hundreds of people. I called to get a refund and was directed to email someone. No one has emailed me back. They are clearly trying to make it difficult to get refunds. Further, I posted a negative review on Google and it has since been hidden. I believe this is happening to others and the owner is deliberately trying to hide this problem. Do not use this parking lot, there are so many others to choose from that are so much better!!!!

OVER-BOOKED ON A HOLIDAY WEEKEND. DO NOT TRUST THIS LOT. Got turned away at the entrance WITH A RESERVATION because they overbooked. Posted a piece of paper and said “if you want a refund call this number” ????? Messed up our entire holiday travel. Don’t even want to give them one star. They do not deserve it.

This was an unbelievable and inexcusable failure on Canopy’s part, the likes of which I have never encountered in nearly a decade of parking with them. We had a reservation—booked well in advance, knowing full well how chaotic the holiday weekend would be—only to arrive and be turned away at the gate! The staff was out there rejecting everyone, even those with confirmed reservations, claiming they had “no room.” How is that even possible? What’s the point of a reservation system if it’s utterly worthless, especially on the busiest travel day of the year?

This wasn’t just a mistake; it was a monumental failure that left countless travelers stranded and scrambling for alternatives. It’s nothing short of incompetence, and it’s beyond infuriating. As a frequent parker—there practically every week—I trusted this company to deliver, and they couldn’t even meet the most basic expectation: honoring reservations they confirmed.

Whatever system they’re using, it’s broken, pathetic, and completely unfit for a company in this business. After this disaster, I’ll absolutely be reconsidering my options, and so should you. Canopy has lost my trust, and frankly, they don’t deserve yours either.

I will never use this lot again. Let's start with arrival; I fly out early morning so arrive early around 430 am 0430. There is not much signage to get you to where to park your car. The only thing indicating a lane was a parked shuttle with a driver who was rude and barely spoke the English language. Finally figured out the shuttle. The lazy driver wouldn't get out of the seat to even figure out the spot number like other lots do much less help with the bag. The return trip was a bit better but not much, then on exit scan the ticket no receipt 4 days later still don't see the charge to my credit card. Do yourself a favor usairport parking spot or any number of others just not canopy

If i could give negitive stars i would
I would put the negligent managers name but since her call woke me up i cant remember. This place is horrible. Their management is awful. I booked a reservation from a third party but I didn't know it wasn't canopy. I never got a confirmation email so I could park, but I still needed parking. Before I found out it was a third party, I made a second reservation for parking. Figured I would give them the benefit of the doubt. That was a major mistake. I contacted canopy through the website and told them I paid for 2 reservations and I need them to refund the first one and keep the second one. Please make sure to keep the second one. I really need it. Guess what, some Rockstar manager sent me an email amd canceled my second reservation. The first one I found out later that it was a third party through way.com, don't use them either. I had to get my bank involved to get my money back on that one. Anyways instead of canopy writing me back and telling me to contact the other company for the reservation. If they knew who to contact that would have been great but at least asking me since we can't cancel the first one you made do you still want the one ypu made directly through us or did you want that canceled too? I would have asked them to keep it and send me the confirmation so I can use my reservation which I never got from them either. But no. They canceled the reservation. Earlier today, during the day, I responded to the cancelation confirmation email I got from the gung ho manager, with my bank statement showing the charge. Just telling them I want to make sure they refund me. So at 9pm she decided it was a great time to call me. She woke me up arguing with me about what happened. 1st of all calling people at 9pm when they email you in the morning probably is not a great idea. I could see if I emailed them at 2am. Also if it's late and they are allready unhappy woth you, why would you call. Just send me an email amd tell me when I should expect my money. Maybe apologize. Don't call and argue and try to explain your actions. I don't care about your actions. I just want my refund. You explaining your rational on why you ignored my request and tried to save the day with what I didn't want is totally not helpful.

Moral is it would be better to park at the airport and spend the extra money. Or make a reservation somewhere else. If you do it here you better hope they send you your confirmation. If they aren't you better kiss your money goodbye because the management will not help you.

On November 30th, 2023, my driver was B. I wish I jotted down B’s full name to give him the proper recognition he deserves.

As a consistent Canopy customer, what started out as a poor customer experience turned into a positive because of B’s commitment to delivering me a positive experience. B embodied being a team player as he did not throw a team member who left me as I was getting my bags out of my car under the bus (the Bus had 4 people max). Rather, he shed light on the context of what occurred (dispatch calling the driver to
valet), empathized with my standpoint and took it upon himself to make sure I made it to the airport on time.

We had a terrific conversation discussing our paths to Colorado, professional endeavors, and perspectives around how a genuine good-hearted conversation between two strangers can change one’s day for the better.

I felt B represented Canopy in a way that ownership would be proud of, and think he acted this way because of who B is and what he felt was the right thing to do being in the business of providing a positive consumer experience. This conversation and experience left an impression on me, and he deserves to be spotlighted for the gesture and manner in which he treated me.

Thank you, B – it was a pleasure meeting you, and I appreciate you and wish you the best going forward.

B effectively salvaged my loyalty to Canopy and did so in a genuine manner while not throwing his teammate under the bus. Much respect and gratitude for the positive experience and how you handled the interaction.

Best, Carter V

I used Canopy to park as I flew out of DIA last Saturday, arrived back today. I got out to the designated area right around 10:50am. There was a lengthy line of about 25 people. Waited about 10 minutes for the first shuttle, there was not enough room to get on that shuttle. Unfortunate given the weather, but I figured probably about 15 minutes for the next one. I then waited until approximately noon (over 1 hour total) for the next shuttle, standing out in the 16 degree weather with active snowfall. Absolutely absurd. If I knew I was going to be threatened with an actual risk of frostbite due to exposure I would dressed accordingly. My shoes were not the best and my socks got wet with the snow. I can appreciate that this is one of the busiest travel days of the year, but I would tend to assume that a company would plan accordingly. Worst parking experience I have ever had. For context, the shuttle services for other parking spots came by at least 3 to 5 times in that time span. Multiple families in the line were splitting up, one parent was taking the kids inside to wait and the other would plan to get the vehicle and go pick them up. Some people got Ubers. I considered it, but given how long of a walk it would have been through the snow filled parking lot riddled with pot holes once getting there that did not seem wise.

I've had a horrible experience with a Canopy Airport Parking valet experience. Prior to this incident, I was a repeat valet customer.

I was traveling with my son in July 2023 and used the valet service. Drop off was fine and when I returned, the car was waiting for us with the driver side door opened. I got my son buckled up, got in the car and drove off. When I arrived home and got out of the car, I closed the driver side door to discover there was a large dent in the side of both the driver door and the front driver side fender. I appears someone drove into my car. I reached out to Canopy Airport Parking and provided pictures and they quickly responded requesting I fill out their form, which I did.

Fast forward to the end of November 2023, I have followed up by email and phone multiple times on my claim. I have received one email response in September providing a damage claim number and asking for pictures (already provided) but I re-submitted. I also received a voicemail from an admin, which I returned and left a voicemail which was never returned. I continue to follow up to no response, they are not taking ownership for the damage caused to my vehicle under their care.

Long story short, I dropped my car off with a Canopy valet and picked it up from a valet with a large dent in the side which was not pointed out before I left. The driver door was open so I couldn't see the damage before I got in the car and drove off premises. I have followed up multiple times about the status of my claim without a sincere follow up. I am disappointed in the lack of response and ownership of damage from a business that I was a repeat customer of prior to the incident. Unless they take ownership and make this right, I will no longer use Canopy Airport Parking.

Canopy knew that they had a problem with the theft of catalytic converters from their parking lot. They informed customers of this AFTER I was on a trip. I could have used the Valet option had I known. Canopy owes its customers both repayment for their losses and timely publication of information. DO NOT EVER USE THIS FACILITY. True rating is minus 5 stars.

COVERED PARKING CATALYTIC CONVERTER THEFT. Commerce City police states “theft of catalytic converter almost always happens at Canopy Airport Parking. No security is present.” Manager Clayton Hopkins doesn’t return any contact from me despite the front desk promising a full refund. (None received) I suspect Canopy Airport Parking of assisting or actively participating in a cat theft ring. Do not park here!

My wife and I have been loyal clients at Canopy Parking for over 10 years now and frequent their business several times a year. Service has steadily declined to the point being unreliable. Last week I parked at Canopy at 6AM on a Sunday for my morning flight. I parked in the covered the parking lot and unloaded my bags. Took 40 minutes for a shuttle bus to arrive and that was after 2 phone calls to customer service. Almost missed my flight. Then, upon my return on a Saturday evening, I walk out to the 3rd island where Canopy Shuttles pick up and found a line of approximately 60 to 70 people waiting. Several of us called Canopy customer service and the poor girl who answered the phone said they were short staffed and she was unsure when the next bus would come. With that many people, it would take me hours to get back to my car. I, as well as several others, called for Ubers to bring us to our cars. This week, I have contacted Canopy on several occasions to voice my displeasure and also to get a refund for my Uber costs but have not heard a word. I have sent 5 emails now. This company is circling the drain and I sense the end is near. Moving on to other parking options in Denver. This aint it!!

I have always been very satisfied with Canopy at DIA. However, when I picked up my SUV from Valet it had mud splattered all over the side. I had it washed the previous day. Trying to get to a manager which seems a very hard task. Also read in our neighborhood facebook where a car from Valet was returned covered in bird droppings Something is seriously wrong here. MANAGEMENT MUST GET INVOLVED NOW

Canopy is terrible. People wait for 30 minutes or more to be picked up. Lines get longer. Customer service doesn’t care and they hang up on you

The bus driver lost our luggage on our way to catch her flight. Would do nothing to help us find it. When it was found at Denver international airport my contents was missing beware of this company somebody's making money off stolen luggage