Canadian Appliance Source - Winnipeg North Omdömen 

124
TrustScore 4.5 av 5

4,5

1530 Regent Ave W, R2C3B4 Winnipeg, MB, CA


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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Very happy with the appliance. From the sales rep to the delivery guys, everything was super great. We got everything explained in detail to us. No hidden costs or fees. Quick professional and courteo... Se mer

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Betygsatt 5 av 5 stjärnor

Everyone was so kind, and the delivery guys went above and beyond for us. I will highly recommend CAS to anyone looking to upgrade or replace their appliances!!!

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The sales person very helpful and professional in providing us with all we needed to complete our purchase. The delivery people........"VERY PROFESTIONAL AND HELPFUL IN REMOVING THE OLD WASHER THAT... Se mer

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Betygsatt 2 av 5 stjärnor

Delivery drivers spoke in their language. Connected the hoses incorrectly Hot to cold Cold to hot Spent the next morning trying to figure out what was wrong Washing machine drainage hose was too... Se mer

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Företagsinformation

  1. Vitvaror och hushållsapparater

Om Canadian Appliance Source - Winnipeg North

Skrivet av företaget

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Kontaktuppgifter

  • 1530 Regent Ave W, R2C3B4, Winnipeg, MB, Kanada

  • 2042014180

4,5

Utmärkt

TrustScore 4.5 av 5

124 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,5

Alla omdömen

(124)

8 188 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Everyone was so kind

Everyone was so kind, and the delivery guys went above and beyond for us. I will highly recommend CAS to anyone looking to upgrade or replace their appliances!!!

5 september 2026
Logotyp för Canadian Appliance Source - Winnipeg North

Svar från Canadian Appliance Source - Winnipeg North

Hi Laurie,

Thank you for your wonderful review! We're so pleased to hear that our team was kind and that our delivery team went above and beyond for you. We truly appreciate your recommendation.

CAS

Betygsatt 5 av 5 stjärnor

My salesperson was off so I called the…

My salesperson was off so I called the warehouse to find out how to pick up my order. Raeesah answered the phone and promptly sent me the pick up email. She was polite and very helpful.

15 september 2026
Omdöme utan inbjudan
Logotyp för Canadian Appliance Source - Winnipeg North

Svar från Canadian Appliance Source - Winnipeg North

Hi Emma,

We're so pleased to hear that our team member was able to promptly assist you with your pickup email. We truly appreciate your kind words about their politeness and helpfulness!

CAS

Betygsatt 5 av 5 stjärnor

Knowledgeable Salesman

Salesperson was knowledgeable and communicated the features of the cooking ranges of various brands and models clearly, which helped selection of the right one for our needs immensely.

30 augusti 2026
Logotyp för Canadian Appliance Source - Winnipeg North

Svar från Canadian Appliance Source - Winnipeg North

Hi Pavitra,

Thank you for your wonderful review! We're delighted to hear that our salesperson's clear communication and knowledge of various brands and models greatly assisted you in selecting the perfect cooking range. We truly appreciate your business.

CAS

Betygsatt 5 av 5 stjärnor

No issue with seamless ordering and…

No issue with seamless ordering and delivery 👍

9 september 2026
Logotyp för Canadian Appliance Source - Winnipeg North

Svar från Canadian Appliance Source - Winnipeg North

Hi Kim,

We're so pleased to hear that your ordering and delivery experience was seamless! Thank you for your positive feedback.

CAS

Betygsatt 5 av 5 stjärnor

IMPRESSEST!!!!!!!!!

The sales person very helpful and professional in
providing us with all we needed to complete our
purchase. The delivery people........"VERY PROFESTIONAL AND HELPFUL IN REMOVING THE OLD WASHER THAT WENT TO WASHER HEAVEN"

8 september 2026
Logotyp för Canadian Appliance Source - Winnipeg North

Svar från Canadian Appliance Source - Winnipeg North

Hi Terry,

Thank you for the amazing feedback! We truly appreciate your business and are thrilled you were impressed. We look forward to serving you again—please send your family and friends our way!

CAS

Betygsatt 5 av 5 stjärnor

Very happy with the appliance

Very happy with the appliance. From the sales rep to the delivery guys, everything was super great. We got everything explained in detail to us. No hidden costs or fees. Quick professional and courteous service. Would buy from Canadian Appliance Source again.

28 augusti 2026
Logotyp för Canadian Appliance Source - Winnipeg North

Svar från Canadian Appliance Source - Winnipeg North

Hi Sylvia,

Thank you for your wonderful review! We're so pleased to hear that your experience, from the sales representative to the delivery team, was super great. We're especially delighted that everything was explained in detail, with no hidden costs, and that you received quick, professional, and courteous service. We truly appreciate your business and look forward to serving you again.

CAS

Betygsatt 5 av 5 stjärnor

Definitely looking here for future appliances!

Our sales person Mannu Shahpuri was extremely helpful in identifying the particular size/type of freezer that was appropriate for our granddaughter based on their needs. We agreed on a price that was fair, the delivery was conducted a few days later and now it is setup and operational. If we have any concerns we will certainly contact him.

1 september 2026
Logotyp för Canadian Appliance Source - Winnipeg North

Svar från Canadian Appliance Source - Winnipeg North

Hi Erika,

Thank you for your wonderful review! We're delighted to hear that our sales associate was extremely helpful in finding the perfect freezer for your granddaughter's needs. We're also glad the pricing was fair and that the delivery and setup went smoothly. We truly appreciate your business.

CAS

Betygsatt 2 av 5 stjärnor

I will NEVER deal with Canadian…

I will NEVER deal with Canadian Appliance Source again and I will recommend to everyone I know NOT to deal with them either !!  

The salesman was personable, professional and helpful and seemed to know what he was talking about.  The delivery men were very professional and helpful.  But, they do not remove packaging for dishwashers from the appliance or the premises.  We purchased a dishwasher, paid for expedited delivery and when we received it it came with a badly dented front panel.  We checked it while the delivery men were still here and had them take it back to the warehouse.  We were slated to receive a replacement.  When the replacement second dishwasher arrived we again checked it while the delivery men were still here and it too had a dented front panel.  We sent it back and cancelled the purchase.  

We purchased a third dishwasher from Dufresne that was in perfect condition and the delivery men removed the packaging at the premises and took it with them.

We were charged by CAS for two dishwashers.  We received a credit for the 2nd replacement dishwasher but not for the 1st initial purchase.  I contacted Customer Service at CAS several times and they told me the 1st return had "not been scanned in at the warehouse".  This went on for over a week.  I finally spoke with a CAS female Manager who was rude.......talked over me / down to me in a flippant tone.  She actually hung up on me ! 

I am not spending my money with an organization whose Customer Service Managment treats customers in that manner.  I am elderly, have dealt with a lot of customr service representatives in my time, but never have I encountered such a rude Manager.  

2 september 2026
Omdöme utan inbjudan
Logotyp för Canadian Appliance Source - Winnipeg North

Svar från Canadian Appliance Source - Winnipeg North

Dear Judith,

Thank you for taking the time to share your feedback with us.

We are sorry to hear that your dishwasher arrived damaged twice.

Please note that Canadian Appliance Source does not manufacture the appliances we deliver.

As a result, we are unable to inspect items inside their original packaging prior to delivery, and we do not remove packaging for smaller appliances such as dishwashers and microwaves.

Additionally, please be assured that you were not charged for two dishwashers, as the replacement was processed as a straight exchange.

Your refund was successfully processed on September 8, 2026.

Thank you for your patience and understanding.

Sincerely,
CAS

Betygsatt 5 av 5 stjärnor

Great job

Great job and great service.

30 augusti 2026
Logotyp för Canadian Appliance Source - Winnipeg North

Svar från Canadian Appliance Source - Winnipeg North

Hi Eleanor,

We are so pleased to hear that you experienced great service. Thank you for sharing your positive feedback with us; we appreciate it greatly.

CAS

Betygsatt 5 av 5 stjärnor

Easiest one stop shop for appliance…

Easiest one stop shop for appliance buying ever!
Professional, efficient and friendly service.

25 augusti 2026
Logotyp för Canadian Appliance Source - Winnipeg North

Svar från Canadian Appliance Source - Winnipeg North

Hi Gord,

We are so pleased to hear that you found us to be an easy one-stop shop for your appliance buying needs and that you experienced professional, efficient, and friendly service. We truly appreciate your business!

CAS

Betygsatt 5 av 5 stjärnor

Great Service Great Prices what more…

Great Service Great Prices what more can I ask for.

15 augusti 2026
Logotyp för Canadian Appliance Source - Winnipeg North

Svar från Canadian Appliance Source - Winnipeg North

Hi Dale,

Thank you for your wonderful feedback! We're delighted to hear you were pleased with our service and pricing. We truly appreciate your business.

CAS

Betygsatt 5 av 5 stjärnor

Mannu was facilitating from the outset…

Mannu was facilitating from the outset , selling the product that best suited our needs ,his product knowledge was superb as was his attitude bent toward professional customer service. Delivery and followup were aldo a good experience,we will be returning to your store for future purchases

21 augusti 2026
Logotyp för Canadian Appliance Source - Winnipeg North

Svar från Canadian Appliance Source - Winnipeg North

Hi Charles,

Thank you for your wonderful review! We're delighted to hear that our team provided excellent service and helped you find the perfect product. We're also pleased that your delivery and follow-up experience were positive. We truly appreciate your business and look forward to assisting you with future purchases.

CAS

Betygsatt 4 av 5 stjärnor

Overall the sale and service was very…

Overall the sale and service was very good. Only problem I had was I was told that the fridge I purchased would arrive on Thursday at which it did and the dishwasher I purchased would be coming the following Thursday. At which it didn’t come. I had to call the salesman to find out what was going on. He advised that it could be a little be for it comes and that he told me that. No he told me a week after the fridge. Turn out we didn’t get the dishwasher We ordered and had to take the next one up from the model we requested. We did get a discount and the salesman did good to get it to us as soon as possible. It feel he should not have told us it was coming unless he was 100 sure.

Delivery for the fridge was excellent. Delivery for the dishwasher was Ok. They should have at least taken it out of the box.i had to call a neighbour to help me lift it off the styrofoam

20 augusti 2026
Betygsatt 2 av 5 stjärnor

Delivery drivers spoke in their…

Delivery drivers spoke in their language.
Connected the hoses incorrectly
Hot to cold
Cold to hot
Spent the next morning trying to figure out what was wrong
Washing machine drainage hose was too short , had to go to Home Depot to buy and extension.

13 augusti 2026
Logotyp för Canadian Appliance Source - Winnipeg North

Svar från Canadian Appliance Source - Winnipeg North

Dear Teresa,

Thank you for taking the time to share your feedback.

We’re sorry to hear about the issues you experienced with the washer installation. We understand how frustrating it must have been to spend additional time troubleshooting the installation and purchasing an extension.

If you still require assistance, please reach out to our After Sales team at aftersales@caslp.ca so we can review your concerns and assist you further.

We apologize for the inconvenience and appreciate you bringing this to our attention.

Sincerely,
CAS

Betygsatt 5 av 5 stjärnor

Our salesman was very knowledgeable and…

Our salesman was very knowledgeable and prompt with information and options. Delivery was prompt.

11 augusti 2026
Logotyp för Canadian Appliance Source - Winnipeg North

Svar från Canadian Appliance Source - Winnipeg North

Hi Gail,

We are so pleased to hear that our salesperson was knowledgeable and prompt with information, and that your delivery was prompt. We truly appreciate your business!

CAS

Betygsatt 4 av 5 stjärnor

I definitely would recommend using this…

I definitely would recommend using this company! Everything from service, pricing and delivery went terrific! The only minor topic that I would touch on is their website. It is very "busy" on the pages, so I would like to see it more categorized in a simpler way. But other than that, I would buy again from CAS!

14 augusti 2026
Betygsatt 5 av 5 stjärnor

An excellent store!

Staff were knowledgeable, helpful and friendly. The delivery crew were amazing. They sent reminders, called before they came and were pleasant and professional. The experience was refreshingly well done.

13 augusti 2026
Logotyp för Canadian Appliance Source - Winnipeg North

Svar från Canadian Appliance Source - Winnipeg North

Hi Adi,

Thank you for your wonderful review! We're so pleased to hear that our staff were knowledgeable, helpful, and friendly, and that our delivery crew provided such an amazing and professional experience. We truly appreciate your business and look forward to serving you again.

CAS

Betygsatt 5 av 5 stjärnor

Manu is a thorough, caring salesman

Manu was absolutely fantastic! He took the time to dig deep into the available choices I had and gave me good advice. I can't believe there are still salesmen out there who care. Canadian Appliance Source is lucky to have him!

11 augusti 2026
Logotyp för Canadian Appliance Source - Winnipeg North

Svar från Canadian Appliance Source - Winnipeg North

Hi,

Thank you for choosing CAS and for recognizing Manu’s exceptional service! We truly appreciate your business and are glad he could make your experience so helpful. We look forward to serving you again, and please feel free to recommend CAS to your family and friends!

CAS

Betygsatt 5 av 5 stjärnor

CAS had what I was looking for and got…

CAS had what I was looking for and got my item delivered within a few business days and removed my old appliance for me.

1 augusti 2026
Logotyp för Canadian Appliance Source - Winnipeg North

Svar från Canadian Appliance Source - Winnipeg North

Hi Ron,

We are so pleased to hear that you found what you were looking for and that your item was delivered promptly. We're also glad we could assist with the removal of your old appliance. Thank you for choosing us!

CAS

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