The seller was efficient, pleasant and answered all of our questions. The delivery was expedient (2 days) and the delivery guys were respectful and pleasant and set everything up the way we wanted it.... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have talked to the aftersales couple times about the defective parts of the top left side plate which causing the top door drops and cold air leaking. They said will looking for the parts and c... Se mer
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While looking to replace the washer that was unexpectedly out of order, we were in bit of urgency finding a new one. Walking into CAS and greeted by Aksha Verma, he introduced us to a few options and... Se mer
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Akashdeep Verma was very patient and accommodating while we went back and forth in making our decision which did take a while. He was also very friendly and professional. The two delivery peop... Se mer
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Företagsinformation
Om Canadian Appliance Source - Surrey
Skrivet av företaget
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktuppgifter
7488 King George Blvd., Unit 470, V3W0H9, Surrey, BC, Kanada
- 7785885620
4,3
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience
Great experience. They matched the price to Rona in our satisfaction. Also helped searching and compairing prices in other appliances but finally matched the best for me. In the past, I have bought items from you. Inthe future I am looking for more with my kitchen renovation. The person who helped us is a very good employee and I will go to him again . I will recommend your store to anyone with no issues
29 juli 2023
Excellent Customer Service
We purchased our new refrigerator sight unseen. The service provided by Lovepreet on the site's chat service was excellent. Responses were quick and informative. Pricing was competitive and delivery was fast.
19 augusti 2023
I appreciate the helpful staff and the…
I appreciate the helpful staff and the sensitivity to our budget. They directed us to a great unit that was reduced in price and they even took some money off to make it more affordable. Thanks so much.
19 augusti 2023
Wonderful service!!
18 augusti 2023
Sales person was polite and patient
Sales person was polite and patient.
Answered all my questions.
Picked up appliance next day.
17 augusti 2023
Struggle for the right machine…
Hargun and Hardeep went out of their way to make the right price happen! Their explanation of warranty was thorough.Incredible patience with us as my wife n I struggled with the size and type of machine to fit the small space for it. Super calm they were. Great service above and beyond.
15 augusti 2023
We were able to purchase our appliances…
We were able to purchase our appliances with complete confidence that we had a fair price as the salesperson showed us the identical units at all other outlets
8 augusti 2023
I used the on line chat function
I used the on line chat function which was very good.
The man was very helpful and professional. He answered all my questions and provided the washer and dryer I wanted within 5 days.
13 augusti 2023
Follow through with salesperson…
Follow through with salesperson Lovepreet and excellent delivery guys though 31/2 hrs late, I was kept up todate.
13 augusti 2023
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Delivery guys unprofessional
Buying the product wasn’t the problem … I paid for delievery and installation and removal but the delievery guys refused to instal and remove cu the pipe connection was not out even though my husband got it down right away infront of them. We got the refund back but it was a hassle as we had to install ourselves and and remove as well .. for one man to do that was difficult. It would have been nice had we had been told specifically to make sure the old unit was disconnected completely. Instead of just sending us email to read the instructions which we didn’t read till the end of email. Since we read the second email that said to make sure the path was clear to unit
12 augusti 2023
Svar från Canadian Appliance Source - Surrey
Dear Gurinder,
Thank you for taking the time to share your feedback.
We regret that your experience has been less than adequate.
Please note that our Home delivery department has escalated the matter with the carrier.
We can also see that you have been refunded the installation charges.
We apologize for the inconvenience caused.
Thank you kindly,
ST
CAS
It was great experience with CAS
It was great experience with CAS, the sale representative Akashdeep was awesome and very helpful 👍👍If there is more than 5 stars I will give it to this company 😀 Thanks again
12 augusti 2023
Great service
Great service. My emails were answered fast. Service was good when I went to pick up the order.
12 augusti 2023
I don't think I've had a worse…
I don't think I've had a worse experience purchasing an appliance ever. A condition of purchase was that the CAS sales person assured me of a specific delivery date. We had a lot of food arriving and needed the freezer on time. Freezer delivery was delayed and ended up a week late. Then the worst of it - plug it in after the recommended wait time and the freezer doesn't work, at all! CAS then says I have to deal with the manufacturer's warranty process. Three weeks since purchasing a $1400 appliance there is now a service person coming to assess the freezer for Electrolux/Frigidaire. The assessment will determine if the unit will be replaced or repaired. "Will take a fair bit of time" the service person says. What kind of company is CAS? IMO CAS should just send another freezer immediately and remove the one that doesn't work - full stop. CAS should have to deal with the broken appliance. I would advise anyone avoid purchasing anything from CAS. From CAS' response I would say that it's stating the obvious that they have no control over delivery. My point was that the CAS salesperson is closing sales assuring me as the buyer that it would be delivered by a certain date (the condition of sale I referenced earlier) CAS sales people should not say to a potential buyer that they can assure delivery by a certain date.
22 juli 2023
Svar från Canadian Appliance Source - Surrey
Dear Bill,
Thank you for taking the time to share your feedback.
We regret that your experience has been less than adequate.
Please understand that our delivery carrier completes the routing for our delivery times.
As such, CAS has no control over how these times are scheduled.
We apologize for the issues you are experiencing with the new freezer.
We can see that our Aftersales team has contacted the Manufacturer to report the issues with the freezer.
Once this has been reviewed, they will get back to you with a resolution.
We apologize for any inconvenience.
Thank you kindly,
ST
CAS
Excellent experience!
Great price on fridge and stove. Delivery drivers were professional and did an excellent job!
6 augusti 2023
Dryer poorly installed
Dryer exhaust vent installed in back instead of side and dryer not levelled, I will pay someone else to have these corrected. I was asked to sign the acceptance papers before the installation was completed so it was too late when the faults were detected and the installers insisted everything was fine.
8 augusti 2023
Svar från Canadian Appliance Source - Surrey
Hi James,
Thank you for sharing your concerns with us.
Please note, the installation of the dryer exhaust vent is located on the back of the unit not the side.
For some dryer models, there is an option for side venting option but it is not part of the regular dryer installation.
Thank You,
W.L
CAS
Fast delivery and good price
Fast delivery and good price, much better than Home Depot
8 augusti 2023
Love my new fridge
We liked the display on the floor where we could see many of our options. We discussed our choices with a salesman who, by the time we had made our choices, had been "let go". Luckily we received all our asks. The next day when we went to pick it up the warehouse
staff were very helpful to get our new fridge loaded.
31 juli 2023
Appliance was ready for pickup in 24…
Appliance was ready for pickup in 24 hours. No other retailer offers availability that quickly (that I know of).
5 augusti 2023
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