My experience withCAS was excellent Syed-Jazib Ali was extremely helpful He was patient and answered all my questions. I felt I was in store with him. A week after the purchase I realized the sizing... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased a wall oven from your company and I have no idea if I am going to have it installed. I get phone calls in regard to my purchase and am told they will call me back but I do not get a call b... Se mer
Företaget har svarat
Great and hassle free customer service from the moment of in-store purchase to the point of delivery. I highly recommend Canadian Appliance for your household appliances! It's my first time buying fro... Se mer
Företaget har svarat
Our fridge quit working on dec 30 , I called CAS that day and again on New Year’s Eve and Syed took the time to make my experience great , when I got the refrigerator home . Which is 2.5 -3 hours awa... Se mer
Företagsinformation
Om Canadian Appliance Source - Saskatoon
Skrivet av företaget
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktuppgifter
603A 51st Street East, S7K7J7, Saskatoon, SK, Kanada
- 3062057590
4,6
Utmärkt
618 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great company to work with
They gave me great advice in selecting the washer that suits me and installed and removed my old washer. Quick and easy all around.
19 april 2023
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Lied about delivery date
I bought a washer because mine stopped working. Sale rep online told me on april 10 it would arrive close to april 19 which is the main reason why I bought at CAS. Now, the delivery is scheduled for may fourth without an explanation and nobody answer me anymore.
Will probably ask for a refund and go look for somewhere else.
19 april 2023
Omdöme utan inbjudan
Svar från Canadian Appliance Source - Saskatoon
Dear David,
Thank you for taking the time to share your feedback.
I am sorry to learn that your order has been affected by manufacturer`s delay.
As per our records, both appliances are now in stock.
The delivery is currently scheduled for May 4th as this is the earliest date available for delivery in your area.
One day prior to the delivery, you will receive a phone call and an email to inform you about the 4-hour delivery time window,
If ever the time window does not work for you, kindly contact our Customer Care Team at 1-833-227-0500 to reschedule the same.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
I emailed my representative to follow…
I emailed my representative to follow up about my purchase and if I could get filters ordered as well and haven't heard back.
4 april 2023
Rachael was helpful
Rachael was helpful, knowledgeable and very expedient. Overall a good experience. Delivery was also seamless - timely and efficient.
4 april 2023
Good customer service and delivery on…
Good customer service and delivery on time. Only issue was price change from initial contact the day prior.
28 mars 2023
I needed a fridge right away as mine…
I needed a fridge right away as mine had died, so I did the on-line chat. Once the sales consultant (Rachel) realized I had only a few choices she offered to call me and help me find one in stock. AMAZING!
Then she kept following up with me on the delivery time and the guys that came were excellent , friendly and fast!!!!
31 mars 2023
Awesome online experience!
When our microwave quit and had to be replaced quickly I went online and found the one we wanted. I noticed that a chat had popped up and I started chatting with Rachel. Not only was she extraordinarily helpful in confirming there was stock, but she was also able to get me a better price, quickly walk me through purchase process, AND she confirmed my preferred pickup date with the warehouse. Exceptional service like this will have me going to CAS for all my appliance needs. Great job Rachel!
31 mars 2023
Omdöme utan inbjudan
Great customer service and prices.
23 mars 2023
IN 4 DAYS GOT MY DISHWASHER!
I called Canadian Appliance on the recommendation of my brother. Not being able to go to the store, I reluctantly ordered my dishwasher by phone. I spoke with Krenish Patel and I was pleasantly surprised to find how quickly the process was completed to my satisfaction. He gave me all the details of the functions of the appliance. Will definitely buy my next appliance at CAS.
My dishwasher was delivered by 2 very respectful and efficient drivers. Extremely pleased with the delivery!
25 mars 2023
Washer needs repaired after one week
Washer needs repaired after one week
Store offered no assistance
Very disappointed I have to set up repair on my own after one week
18 mars 2023
Svar från Canadian Appliance Source - Saskatoon
Dear Duane,
Thank you for taking the time to share your feedback.
Please note, customer is able to schedule an appointment over the phone with the manufacturer directly to expedite the process.
CAS is able to assist initiating the service call on customer's behalf. However, it does take a slightly longer time to process.
Our apologize for the delay.
Thank You,
W.L
CAS
I am furious with your company
I am furious with your company. Your salesman ordered the wrong frig. I paid to have it picked up at your store and brought to my home which is two hours away and paid people to bring it into my house only to open it up and find out it is the wrong fridge. Now our customer service is stonewalling me because we took the packing off the fridge!!!! How would we know it was the wrong fridge it we didnt unpack it. I can see this becoming a legal matter and will be filing for court proceedings in the next few days as your solution to this is unacceptable.
9 mars 2023
Svar från Canadian Appliance Source - Saskatoon
Dear Tina,
Thank you for sharing your concerns with us.
From our records, our after-sales team has assisted you with the approval of the exchange.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
Very simple and comfortable process…
Very simple and comfortable process from online discussion to purchase topics-up at the warehouse. Very streamlined pick up process took 15 minutes, from arrival to departure.
24 mars 2023
Range Finish Damage Quickly Resolved
The timeliness and outcome of our issue with damage on the finish of our new range was excellent and handled professionally.
15 mars 2023
Not quite as advertised
Pleased with the service but disappointed that the lighting is halogen, not LED as advertised.
17 mars 2023
Great service
Great service! This isn't the first time we have purchased from CAS. Lead time are amazing, don't have to wait months to get what you want.
15 mars 2023
Actually got to talk to human beings
The people we dealt with were great and we were able to co tact them when we needed to. The custo.er service was exceptional. Oh, and I like the product we bought.
14 mars 2023
helpful and knowledgeable sales person.
18 mars 2023
Salesperson was super friendly
Salesperson was super friendly, not pushy, helpful, very professional.
18 mars 2023
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.