My experience withCAS was excellent Syed-Jazib Ali was extremely helpful He was patient and answered all my questions. I felt I was in store with him. A week after the purchase I realized the sizing... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased a wall oven from your company and I have no idea if I am going to have it installed. I get phone calls in regard to my purchase and am told they will call me back but I do not get a call b... Se mer
Företaget har svarat
Great and hassle free customer service from the moment of in-store purchase to the point of delivery. I highly recommend Canadian Appliance for your household appliances! It's my first time buying fro... Se mer
Företaget har svarat
Our fridge quit working on dec 30 , I called CAS that day and again on New Year’s Eve and Syed took the time to make my experience great , when I got the refrigerator home . Which is 2.5 -3 hours awa... Se mer
Företagsinformation
Om Canadian Appliance Source - Saskatoon
Skrivet av företaget
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktuppgifter
603A 51st Street East, S7K7J7, Saskatoon, SK, Kanada
- 3062057590
4,6
Utmärkt
618 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
When I called and explained that I…
When I called and explained that I needed my upright freezer, which was an excellent price, as soon as possible, CAS, got it for me. Service was great, will definitely be using them for our next purchase
9 augusti 2023
Max was great
Max was great. But delivery was botched. Still have not received my dishwasher that was supposed to be here two days ago.
14 augusti 2023
Good experience so far, however, delivery details seem a little odd
Our representative with your company was. Dry good, however, I can’t comment yet on the experience as we haven’t received the appliance yet.
Delivery of the appliance seems a little strange as we won’t know untill Friday, the delivery date, what time it will arrive. This makes it really difficult to have the existing appliance removed and the new one installed all in one operation
10 augusti 2023
Great deal, even better service
Fair price for the two major appliances I purchased with even better service from Amar. He was very personable, knowledgeable, and helpful exploring all options for my needs with no sales pressure! My appliances were delivered exactly when expected with updates along the way. We are happy with the performance of both so far. Looking forward to speaking with Amar for my next appliance purchase.
5 augusti 2023
This was the first time I purchased…
This was the first time I purchased from Canadian Appliance. I was looking for a specific fridge, and they were very helpful in locating if for me. I used their web site/chat feature, and the process was very efficient. The fridge was delivered the next business day during the three hour delivery window that they gave me. I highly recommend this company.
5 augusti 2023
Appliance for new home
Could see all the appliances, salesman was knowledgeable and price was great
5 augusti 2023
Very helpful on the phone when placing…
Very helpful on the phone when placing order.
Fridge was slightly smaller than the size we had requested to purchase (provided measurements of previous fridge).
There was a small dent on side of fridge, but they provided an option to return or give a discount.
27 juli 2023
Amazing experience!
From the minute we entered the store until the moment we left, we felt that OUR needs were the priority. Amarkumar Mehta greeted us at the door and then told us to take some time to look around. After a while he asked if we had any questions or if he could help us in any way. He was not pushy at all, listened to our needs, made a few suggestions and then left us to decide. We made a purchase and have been completely happy with the experience. Our new washer and dryer are exactly what we needed. The biggest bonus was the additional discount he gave us and the swift delivery . We will return for any other appliances we may need!
1 augusti 2023
Ordering was easy and then chatting…
Ordering was easy and then chatting online was seamless and delivery was quick which was exactly what I needed since my family had no fridge !
26 juli 2023
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Purchased a built-in microwave
Purchased a built-in microwave, waited a week for it to be shipped to the Saskatoon location (despite website saying "in stock"), got it installed, and immediately saw that panel was faulty. The clock read 11:62pm instead of 11:52pm. I contacted the salesperson as I assumed that given I had literally just plugged it in, they would just order another one we would do an exchange and then move on. Not the case. I now have to wait for a technician to arrange a time to come to my home to diagnose the issue, then determine if it needs to be replaced. This is not what I want, I would simply like a new microwave to be ordered to swap. I communicated this to the salesperson to no avail as he said this is out of their hands. I've also asked to speak to a manager who I have yet to hear from.
21 juli 2023
Svar från Canadian Appliance Source - Saskatoon
Hi Chad,
Thank you for sharing your concerns with us.
We are sorry to hear about the issue you are experiencing with the unit.
Please note that CAS does not manufacture any of the appliances we sell and unfortunately, functional issues do occur, even with new appliances.
Please understand that functional issues are the responsibility of the manufacturer as they hold the first-year manufacturer's warranty.
The manufacturer's first port of call would be to service your appliance.
We have gone ahead and initiated the service call for you.
Thank You,
W.L
CAS
Why didn't anyone have the decency to…
Why didn't anyone have the decency to tell me when my fridge and stove would be delivered? You want me to have everything ready for install but I can't take everything out of my fridge and let it rot if I don't know when you are coming. Do better, this is disgraceful
28 juli 2023
Svar från Canadian Appliance Source - Saskatoon
Hi Carla,
Thank you for taking the time to share your feedback
We would very much appreciate your feedback on the above rating so that we can try to improve our service reference.
Would you please contact our Reviews Team at casreviews@caslp.ca to provide more information regard your delivery experience?
Thank You,
W.L
CAS
Delivery people were careful and…
Delivery people were careful and skilled. Fridge moved in undamaged with efficiency!
25 juli 2023
All my questions were answered
All my questions were answered. My salesman was knowledgeable about the different brands of washers and dryers. Only problem was I found out after the sale I could have gotten airmiles.
19 juli 2023
I'd like to thank Max for his great…
I'd like to thank Max for his great service. He went out of his way for me and made my experience with CAS great. I'd absolutely recommend CAS!
24 juli 2023
Showed up earlier then we expected so…
Showed up earlier then we expected so that was good.
14 juli 2023
This company has little to no respe
This company has little to no respect for the client. We had a range hood fan come dented. We didn't fully notice until we went to install it. They give you 48 hours to fully look over every appliance. So they would not replace it.
20 juli 2023
Everything Was Great… Until Delivery
Customer service was spot on. Got everything I wanted/needed at a price I was comfortable with. Everything fell apart at the delivery. They dragged my old appliance across the floor, left a water trail, proceeded to hit on my tenant, ask her for her phone number and if she was single. The entire delivery experience was cringeworthy and vomit inducing
18 juli 2023
Svar från Canadian Appliance Source - Saskatoon
Dear Jim Ducharme,
Thank you for sharing your feedback with us both positive and constructive.
We are sorry to learn that your delivery experience with CAS has not been successful.
Please note that your feedback has been shared with the management team to be addressed with the concerned team members.
We apologize for the inconvenience.
Thank you kindly,
V.G
CAS
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