1. Your in-store experience with so many floor models to look at is great. 2. Good number of in-store sales people to help and answer questions 3. Flexible delivery dates and time especially to ru... Se mer
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Det här tycker kunderna
Fantastic prices, excellent delivery and removal of our old unit. This is our second purchase from CAS and it will always be our number one choice for all future appliances. Thank you!!
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Vastsy was an exceptionally courteous and helpful salesperson. She guided us through selecting the appliances we needed for our home and ensured we received the best possible price.
From entering the store till delivery everything was exceptional. Great customer service. All our questions where answered by the sales rep. When the installation guys came over they were super helpf... Se mer
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Företagsinformation
Om Canadian Appliance Source - Mississauga
Skrivet av företaget
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktuppgifter
600 Matheson Blvd. W, Unit 2, L5R4B8, Mississauga, ON, Kanada
- 9057663417
4,7
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Exceptionally attention
Vastsy was an exceptionally courteous and helpful salesperson. She guided us through selecting the appliances we needed for our home and ensured we received the best possible price.
1 september 2026
Great service by the rep as well as the…
Great service by the rep as well as the recommended installers
2 september 2026
Overall Good Experience and value for money
1. Your in-store experience with so many floor models to look at is great.
2. Good number of in-store sales people to help and answer questions
3. Flexible delivery dates and time especially to rural Ontario
4. One not so good thing was the number of times we had to call and schedule and re-schedule delivery to a condo because your delivery service provider kept changing delivery time and falling outside the elevator booking time slot.
1 september 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Love CAS!
Fantastic prices, excellent delivery and removal of our old unit. This is our second purchase from CAS and it will always be our number one choice for all future appliances. Thank you!!
5 september 2026
Svar från Canadian Appliance Source - Mississauga
Hi Alexandra,
Thank you for your wonderful review! We're so pleased to hear that you found our prices fantastic and that our delivery and removal service was excellent. We truly appreciate your continued loyalty and look forward to being your top choice for all future appliances.
CAS
Communication was very helpful
Communication was very helpful, every step of the way. Thank you.
28 augusti 2026
Svar från Canadian Appliance Source - Mississauga
Hi Kay,
We're so glad to hear that our communication was helpful every step of the way! We truly appreciate your positive feedback.
CAS
New Fridge
This is the 3rd time Rajat has helped me with appliance purchase. He did an excellent job finding me what I was looking for at a great price. Was delivered fast and they removed my old fridge too.Highly recommend.
29 augusti 2026
Svar från Canadian Appliance Source - Mississauga
Hi,
Thank you for your wonderful review! We're so pleased to hear about your excellent experience with our team member during your appliance purchases. It's great that we could find what you were looking for at a great price and that the delivery was fast, with old appliance removal. We truly appreciate your continued business!
CAS
Everyone one from the store all the way…
Everyone one from the store all the way to the delivery personal where extremely helpful and good people to deal with.
5 september 2026
Svar från Canadian Appliance Source - Mississauga
Hi Andrze,
We're so happy to hear that our team provided such helpful and positive service, from the store to delivery. We truly appreciate your kind words!
CAS
From walking into their showroom to…
From walking into their showroom to delivery of our new range everything was great and stress free.
28 augusti 2026
Svar från Canadian Appliance Source - Mississauga
Hi Lauren,
We are so pleased to hear that your experience, from walking into our showroom to the delivery of your new range, was great and stress-free. We truly appreciate your business!
CAS
Atrocious after sales service
The service level I have received from this store is atrocious.
First, after sending pictures and measurements of my staircase, their delivery crew came one man short so they couldn’t install my fridge the day it was delivered.
They then came back two days later and installed it. Unfortunately their delivery guy removed the doors and when he installed the doors there was beeping noise that he himself couldn’t fix. Instead of taking back their faulty fridge he left it. While it was making the beeping sound and told me to contact after sales service. I called the after sales service and the CS agent told me it’s now a manufacturer warranty issue??? Like how insane is that?!. I proceed to lodge a refund/ replacement request to which they have told me it will take 7 business days days . That will put me to about 14 days of having a faulty fridge.
The sales consultant was extremely helpful and honestly didn’t want to cancel the order as I don’t want her to lose the sale. But at this point I don’t care, I just want them to take their fridge and I will go elsewhere.
Buyer beware of the after sales service. I am only giving it two stars because the sales consultant was amazing’
6 september 2026
Omdöme utan inbjudan
Svar från Canadian Appliance Source - Mississauga
Dear Kumbirayi Mandiwanza,
Thank you for taking the time to share your concerns with us.
We are sorry to hear about the issue with your refrigerator.
As per our records, our After-Sales team is currently assisting you with your concerns and the service call has been assigned to a certified LG technician.
Sincerely,
CAS
Right from entering the store
Right from entering the store, being greeted by Francis to the delivery and installation by Randy and Omar, it was seamless, pleasant and flawless.
1 september 2026
Svar från Canadian Appliance Source - Mississauga
Hi Shailesh,
We're so pleased to hear that your entire experience, from your greeting to the delivery and installation, was seamless, pleasant, and flawless. We truly appreciate your positive feedback!
CAS
Great Job!
The Account Rep, Cameron was knowledgeable and professional. We were able to get our appliance the next day when other outfits , it would take several weeks to a month. Really appreciated the quick service in our time of need.
30 augusti 2026
Svar från Canadian Appliance Source - Mississauga
Hi Terry,
Thank you for your wonderful review! We're delighted to hear that Cameron was knowledgeable and professional. We truly appreciate you recognizing our quick service in your time of need.
CAS
Svar från Canadian Appliance Source - Mississauga
Hi Lieh,
Thank you for your wonderful feedback! We are so pleased to hear that you had a positive experience with our sales team. We truly appreciate your business and look forward to assisting you again in the future.
CAS
Svar från Canadian Appliance Source - Mississauga
Hi Ali,
We are delighted to hear you enjoyed our service and prices. Thank you for your wonderful feedback! We truly appreciate your business and look forward to serving you again.
CAS
Svar från Canadian Appliance Source - Mississauga
Hi Diane,
Thank you for choosing CAS! We appreciate your business and are pleased to hear you were happy with the quality of our installation. We look forward to serving you again and hope you’ll recommend CAS to your family and friends!
CAS
New Appliances
Everything was perfect from the moment, I walked through the door.
High quality sales agent, great product, amazing price, great set up and take away of old appliances.
A truly seamless, perfect experience.
Ahmed, our sales rep, is truly amazing!!
23 augusti 2026
Svar från Canadian Appliance Source - Mississauga
Hi Keith,
Thank you for your wonderful review! We're thrilled to hear that your experience, from the moment you walked in, was perfect and seamless. We're especially glad our sales agent provided high-quality service and that you were pleased with the product, price, setup, and old appliance removal. We truly appreciate your business.
CAS
From entering the store till delivery…
From entering the store till delivery everything was exceptional. Great customer service. All our questions where answered by the sales rep.
When the installation guys came over they were super helpful and answered our questions and completed their work in quick time.
22 augusti 2026
Svar från Canadian Appliance Source - Mississauga
Hi Gala.
Thank you for your wonderful review! We're thrilled to hear that your entire experience, from entering the store to the delivery, was exceptional. We're glad our sales and installation teams were helpful and efficient. We truly appreciate your business.
CAS
Ali Hafeez is the reason for this…
Ali Hafeez is the reason for this rating. He was too good to explain the product details between brands & after sales service.
Our next appliance dish washer also will be from CAS.
22 augusti 2026
Svar från Canadian Appliance Source - Mississauga
Hi Jimmy,
We are so pleased to hear about your positive experience with our team member! It's wonderful to know that their detailed explanations were helpful. We look forward to assisting you with your next appliance purchase.
CAS
From Ali at the store who guided us on…
From Ali at the store who guided us on the products being purchased to the delivery and hook up personnel, the service was professional and seamless. We must thank ARWYN for promptly arranging to have a serviceman attend to fix a minor issue.
11 augusti 2026
Svar från Canadian Appliance Source - Mississauga
Hi,
Thank you for your wonderful review! We're delighted to hear that our team provided professional and seamless service from product guidance to delivery and hook-up. We're also pleased that we could promptly arrange for a serviceman to resolve a minor issue. We truly appreciate your business and look forward to serving you again.
CAS
Efficient from beginning to end (on…
Efficient from beginning to end (on line purchase). Delivery guys were on time and a delight to interact with.
21 augusti 2026
Svar från Canadian Appliance Source - Mississauga
Hi Roger,
We are so pleased to hear that your online purchase was efficient from beginning to end. It's wonderful to know our delivery team was on time and a delight to interact with. We truly appreciate your business!
CAS
Sales and delivery staff are awesome!
Sales and delivery staff are awesome!
LG kitchen appliances are great so far!
20 augusti 2026
Svar från Canadian Appliance Source - Mississauga
Hi Troy,
Thank you for your wonderful feedback! We're so pleased to hear that our sales and delivery staff were awesome and that you're enjoying your new LG kitchen appliances. We truly appreciate your business!
CAS
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