First time dealing with Canadian Appliance Source not only with good experience but also amazing price! I know what I wanted and Rebecca with her knowledgeable skill got the deal done in no time. Del... Se mer
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Rebecca Chan at CAS Markham was great in helping us choose the washer and dryer that suit our needs. Delivery was on time and the delivery staff was helpful.
Andrew at CAS markham was great, he helped us get a better deal on the washer dryer right away when the sale came on day after we placed our Order. The delivery staff was friendly as well, super quick... Se mer
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We shopped for a dish washer as our old Samsung machine is broken. The salesperson Rebecca Chan helped evaluate various models that suit our needs and worked out discounts. We also purchased an e... Se mer
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Företagsinformation
Om Canadian Appliance Source - Markham
Skrivet av företaget
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktuppgifter
8261 Woodbine Ave., Unit 3, L3R8Z5, Markham, ON, Kanada
- 9054757530
4,7
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
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Rebecca Chan at CAS Markham was great…
Rebecca Chan at CAS Markham was great in helping us choose the washer and dryer that suit our needs.
Delivery was on time and the delivery staff was helpful.
18 augusti 2026
The delivery service was great
The delivery service was great, the delivery people were helpful and wasn't just out to do the minimum required of them.
11 augusti 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Joesph was a pleasure to deal with
Joesph was a pleasure to deal with. Our appliances were delivered on time and expertly installed. A five star performance by all!
15 augusti 2026
Svar från Canadian Appliance Source - Markham
Hi Jim,
Thank you for the five-star feedback! We’re delighted that Joseph and our delivery team provided such a great experience. We truly appreciate your business and look forward to serving you again. Please recommend CAS to your family and friends!
CAS
Always appreciate Andrew…
Always appreciate Andrews responsiveness and attentive service . He provides competitive pricing and follow up from start to finish(delivery).
14 augusti 2026
Svar från Canadian Appliance Source - Markham
Hi Helen,
Thank you for your wonderful review! We're so pleased to hear that our team member provided responsive and attentive service, competitive pricing, and excellent follow-up from start to finish. We truly appreciate your business.
CAS
Svar från Canadian Appliance Source - Markham
Hi Jenn,
We are delighted to hear you enjoyed our great service and pricing. Thank you for your wonderful feedback! We truly appreciate your business.
CAS
Our decision to purchase from CAS was…
Our decision to purchase from CAS was because of the professional service provided by Kien Tran.
Confidence was built through clarity and a belief in his sincerity from beginning to end of the purchase experience. Our interaction with the delivery personnel was brief but efficient.
6 augusti 2026
Svar från Canadian Appliance Source - Markham
Hi John and Kathy,
Thank you for your wonderful review! We're so pleased to hear that the professional service provided by our team member made such a positive impact on your decision to purchase from us. We truly appreciate your confidence and kind words.
CAS
Andrew Lee was a very nice sales and…
Andrew Lee was a very nice sales and expertise. The prices of appliance that I purchased (refrigerator, washer, dryer) were reasonable and the delivery was on time and items were no damage.
12 augusti 2026
Svar från Canadian Appliance Source - Markham
Hi David,
Thank you for your wonderful feedback! We're so pleased to hear that Andrew was nice and provided expertise. We're also delighted that the prices were reasonable and your delivery was on time and without damage. We truly appreciate your business.
CAS
First time dealing with Canadian…
First time dealing with Canadian Appliance Source not only with good experience but also amazing price! I know what I wanted and Rebecca with her knowledgeable skill got the deal done in no time. Delivery was on time and set up done to perfection. Overall experience with CAS was very satisfying and will surely purchase from them again.
4 augusti 2026
Svar från Canadian Appliance Source - Markham
Hi Vincent,
Thank you for choosing CAS for your first purchase with us! We’re thrilled to hear Rebecca and our delivery team provided such a smooth experience, and we truly appreciate your business. We look forward to serving you again—please recommend CAS to your family and friends!
CAS
Andrew at CAS markham was great
Andrew at CAS markham was great, he helped us get a better deal on the washer dryer right away when the sale came on day after we placed our Order. The delivery staff was friendly as well, super quick delivery
28 juli 2026
Svar från Canadian Appliance Source - Markham
Hi Ben,
Thank you for your wonderful 5-star review! We're so pleased to hear that Andrew was able to help you get a better deal on your washer and dryer. It's also great to know that your delivery was super quick and that our staff was friendly. We truly appreciate your business and hope you'll recommend us to your family and friends!
CAS
Easy experience
The Salesman was kind and not pushy, listened to my Mothers requests and made the sale easy to complete.
20 juli 2026
Svar från Canadian Appliance Source - Markham
Hi Laszio,
Thank you for your wonderful review! We're so pleased to hear that our salesperson provided a kind and non-pressured experience, making the sale easy to complete. We truly appreciate your business.
CAS
Dishwasher purchase review
Andrew at the Markham location was very helpful during my dishwasher purchase.
31 juli 2026
Svar från Canadian Appliance Source - Markham
Hi Cynthia,
We're so glad to hear that our team member at the Markham location provided such helpful assistance during your dishwasher purchase. We appreciate your positive feedback!
CAS
The General Manager of the store was…
The General Manager of the store was very helpful, informative and professional. He went out of his way in helping us choose the right appliance for us.
30 juli 2026
Svar från Canadian Appliance Source - Markham
Hi Frances,
Thank you for your wonderful review! We're delighted to hear our General Manager provided helpful, informative, and professional service while helping you choose the right appliance. We truly appreciate your business and look forward to serving you again. If your family or friends are shopping for appliances, we'd be grateful if you recommend CAS to them!
CAS
The deal is good
The deal is good ! Sale service and delivery service both are good as well
17 juli 2026
Svar från Canadian Appliance Source - Markham
Hi Ken,
We're so glad to hear you found the deal good and that both our sales and delivery services met your expectations! We truly appreciate your positive feedback.
CAS
Svar från Canadian Appliance Source - Markham
Hi Diana,
Thank you for your kind review! We're delighted to hear that you had such a positive experience with our customer service and delivery team at the Markham store. We truly appreciate your business.
CAS
I did purchase a fridge and the sales…
I did purchase a fridge and the sales person Mr Joseph was very professional and helpful he helped us find the right fridge for us and set up the delivery for the next day the delivery guys were professional and very polite they did a great job and i thank them all for their service and their professionalism. I recommend the store to everyone 👌👌
17 juli 2026
Svar från Canadian Appliance Source - Markham
Hi Nilofar,
Thank you for the fantastic review! We're so glad Joseph helped you find the perfect fridge and arranged a quick next-day delivery. It's wonderful to hear our delivery team was professional, courteous, and took great care of everything. We truly appreciate your business and your recommendation. We look forward to serving you again at CAS, and we'd be grateful if you continued recommending us to your family and friends!
CAS
Knowledgeable staff
Knowledgeable staff, friendly, lots of inventory on site.Quick, easy sales process. Flexible delivery options. All questions answered.
22 juli 2026
Svar från Canadian Appliance Source - Markham
Hi Mark,
Thank you for your wonderful review! We're glad to hear that our knowledgeable and friendly team, wide selection, and flexible delivery options made your experience quick and easy. We truly appreciate your business and look forward to helping you again at CAS. We’d also love for you to recommend us to your family and friends!
CAS
Excellent customer service
Rebecca was an amazing sales person. We plan to buy future appliances, but we want her to be the one to help us. The delivery process was smooth. Great communication and the drivers that came and dropped off the equipment and picked up the old one were polite and respectful.
15 juli 2026
Svar från Canadian Appliance Source - Markham
Hi Michelle,
Thank you for your fantastic review! We're delighted to hear Rebecca provided such amazing service and that your delivery experience was smooth from start to finish. We truly appreciate your business and look forward to helping you with your future appliance needs at CAS. We’d also love for you to recommend us to your family and friends!
CAS
Mr. Andrew Lee
Mr. Andrew Lee was very helpful, he gave me a very good price, he was very polite, had good knowledge about the product.
14 juli 2026
Svar från Canadian Appliance Source - Markham
Hi Luis,
Thank you for your kind review! We're delighted to hear Andrew Lee provided helpful, knowledgeable, and courteous service while helping you find the right product at a great value. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you shared your experience with your family and friends!
CAS
TERRIBLE EXPERIENCE
TERRIBLE EXPERIENCE! Do not buy from this company. Our floor was severely damaged with delivery of our fridge. Canadian Appliance Source And the company they use for deliveries, firsct class appliance delivery .took no responsibility and made no effort to rectify issue. DO NOT PURCHASE FROM THEM!!
That is a terrible excuse. Yes that is true it was signed. But that is because the delivery drivers positioned the fridge over the damaged floor to hid it until they had left and damage was only discovered after fridge was moved into place. The response you have replied with is a perfect example if what customers can expect when a similar thing happens to them. Thank you for demonstrating your total lack of responsibility and customer care.
21 juli 2026
Omdöme utan inbjudan
Svar från Canadian Appliance Source - Markham
Dear Adrian Stocking,
Thank you for taking the time to share your experience with us.
We understand how concerning it can be to believe your property was damaged during a delivery.
As part of our White Glove delivery service, our delivery teams take precautions to protect both your appliances and your home during delivery. At the completion of your delivery, the Bill of Lading was reviewed and signed, confirming that the property was inspected and that no damage was noted at that time.
We appreciate you taking the time to share your feedback and wish you all the best moving forward.
Sincerely,
CAS
Seamless and smooth!
The whole process is so easy and seamless, from walking in the store to delivery and installation, everything is smooth and stress free.
10 juli 2026
Svar från Canadian Appliance Source - Markham
Hi Cjarmy,
Thank you for your wonderful review! We're so pleased to hear that your entire experience with us, from your store visit to delivery and installation, was smooth and stress-free. We truly appreciate your business and look forward to serving you again.
CAS
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