They had the oven in stock, it was fast and efficient to order it at the store. It was delivered on time and the installation company csme the same day to install and took the old oven. Home Depot did... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Harleen Manko was very helpful, ensuring the refrigerator was the correct size and features I wanted. Very simple instructions on ordering and payment options. Delivery with an extra fee of $40... Se mer
Företaget har svarat
Arvinder, the sales person helped us make the right choice. He put our needs first and shared information and advice honestly. We came with a problem and he found a solution for us. He helped u... Se mer
Företaget har svarat
Your delivery service is terrible! Your web site says "SAME DAY OR NEXT DAY DELIVERY" . Both items I bought took 3 days! First delivery of fridge the delivery guys made a mess and broke hose. It appea... Se mer
Företaget har svarat
Företagsinformation
Om Canadian Appliance Source - Langley
Skrivet av företaget
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktuppgifter
19860 Langley Bypass, Unit 120, V3A4Y1, Langley, BC, Kanada
- 6045343059
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I will not use this company again to buy appliances
This is the first time I have used this company to buy appliances and I will not be using them again! I bought a samsung washer/dryer set. The timeframe for them to be delivered was from 3-6 when in reality it ended up they came around 7:20. They communicated the timing well through a real life tracker system which was great.
When the appliances arrived, they realized they did not have the stacking kit which allows the dryer to be secured / placed on top of the washer. Then they told me that the vent system could not be used as it was because there was no space at the back of the machines. They showed me that there is an option for a venting system to be placed on either side of the dryer rather than at the back. However, they do not carry this 'side vent' kit, not will they install it into the dryer. I called the sales associate who sold me the washer / dryer set and he said I would have to pick it up from somewhere else. He gave me a phone number of 'reliable parts'. But I would also have to find a technician to place the piece. Something so easy has been a real hassle for me. I have the dryer sitting in my living room, and the washing machine in place but not hooked up. The part will not come until tomorrow. I have to still find someone to attach the side vent to the dryer. And then the delivery guys need to come back with the stacking kit to put the dryer on top of the washer.
Food for thought: If you sell appliances - have all the possible parts available to your customers, and have technicians available to install the parts. This has caused me a lot of unneeded grief.
7 september 2023
Svar från Canadian Appliance Source - Langley
Dear Katherine,
Thank you for taking the time to share your feedback.
We regret to hear that your delivery and installation experience has not been successful.
Our delivery team is only able to install the washer and dryer in the standard setting.
Unfortunately, the installation requirement of the dryer requires additional parts and service hence we are unable to complete the service.
From our records, our home delivery team scheduled a service call to return but was canceled due to your availability.
Please respond back to our email when you are ready to schedule service.
Thank You,
W.L
CAS
My purchase was handled very…
My purchase was handled very professionally by Christine Edgar. She was very helpful and made sure to get me the best price possible. Delivery was very fast and the delivery drivers were very professional and even took away my old appliance for me. I have purchased appliances from this company 3 times and have never experienced an issue.
7 september 2023
BEWARE, THEY SELL BROKEN APPLIANCES
I purchased a refrigerator and range. The ranger top was broke and the refrigerator did not work. Phoned them and they will replace the ranger but not the refrigerator because it was plugged in. Have to go through warranty. They sell broken items and deliver them. One guy said it was my problem.
What I am asking is a replacement for one that works. This one didn't work from day one. CUSTOMER SERVICE
9 september 2023
Omdöme utan inbjudan
Svar från Canadian Appliance Source - Langley
Dear Customer,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. We do not sell refurbished appliances.
As such, we have no way of knowing if an appliance is defective.
This is why all our products come equipped with a minimum of one year’s manufacturer’s warranty, to ensure that they are able to stand in and address.
We apologize for any inconvenience.
Thank you kindly,
ST
CAS
Good customer service
26 augusti 2023
Quick and well communicated ordering and delivery
Quick, ordering process, reasonable negotiation, prompt responses AFTER paying for the order, constant updates on the delivery status, delivery within the promised time window.
5 september 2023
Delivery of Appliances was very Bad
The Delivery of Appliances was very very bad and will definitely spoil the reputation of the company. In fact I would have given negative feedback if was an option. I would request you to refund the delivery charges of $113.95 + GST/PST for the appliances.
25 augusti 2023
Svar från Canadian Appliance Source - Langley
Hi Amarjeet,
Thank you for sharing your concerns with us.
An agent from our aftersales team will reach out to get more insight into your delivery experience.
My sincere apologies for your experience.
Thank You,
W.L
CAS
Excellent Customer Service
18 augusti 2023
Easy purchase but horrid delivery scheduling
Relatively easy purchase, but scheduling delivery was over complicated and not particularly user friendly for customers who live in apartments and have to book elevators.
23 augusti 2023
Svar från Canadian Appliance Source - Langley
Dear Customer,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please note that your feedback has been forwarded to the concerned department.
We can see that your Dishwasher was successfully delivered on August 24th.
We apologize for any inconvenience.
Thank you kindly,
ST
CAS
I had the number for Mehta Riyat the…
I had the number for Mehta Riyat the person my Sister-in-Law had dealt with. He was professional, knowledgeable about the product I was interested in. He was friendly and arranged for the delivery the next day. The delivery TEAM was outstanding. The product is great. The service is great. Keep up with your HIGH STANDARDS.
28 augusti 2023
Pleasant interaction at store
Pleasant interaction at store, fast and competent appliance delivery.
27 augusti 2023
Good customer service
I had a very positive experience with customer service agent with ordering, explaining discounts and cancelling the order due to odd size doors.
14 augusti 2023
The salesman on the phone was very…
The salesman on the phone was very good. The delivery guys were excellent. They hooked everything up perfectly and we’re very happy with the machines.
24 augusti 2023
Ordered and delivered the washing…
Ordered and delivered the washing machine in 2 days
24 augusti 2023
a good refrigerator so far
A random visit to the Langley CAS store. A constructive conversation with a Nice professional sales representative of that store made me make up my mind to buy the beautiful Hisense refrigerator. it works nicely so far. All the functions are pretty good. Yet, the overall design may have a chance to be continuously optimized to meet the requirements of North America family needs.
15 augusti 2023
Great service
Ordered my dishwasher Thursday on the phone, it was ready for pickup the next day
23 augusti 2023
Outstanding service from Arvinder.
21 augusti 2023
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.