Canadian Appliance Source - Etobicoke Omdömen 

We are halting on buying anything from the USA right now and CAS had German made appliances in stock.

Around the same price sometimes lower.
Deal with person who know the appliance.
Fast delivery and set up.
If something goes wrong you can get in contact with the person you dealt with or anyone at the store.
Maybe even make a lower deal too.

Great, prompt service

I ordered a washing machine from Canadian Appliance Source (CAS) a week ago and scheduled home delivery in Toronto. I waited a week for the delivery and took the afternoon off work specifically to be home for it.

The delivery truck arrived, but instead of delivering the washer, the driver spent about 15 minutes arguing with me from the street about where he could park. He said he couldn't park because the truck would partially block the street.

This is a residential street in Toronto, and like many neighbourhood streets in the city, there isn't exactly a dedicated loading dock available for appliance deliveries.

The conversation then became even stranger. The driver told me that if he parked there, he could receive a $150 ticket, and that he would only make the delivery if I agreed to pay the ticket and cover any potential damage to his truck.

Needless to say, I wasn't prepared to accept financial responsibility for a delivery company's truck or parking violations just to receive an appliance I had already paid to have delivered.

I contacted my CAS salesperson expecting them to help resolve the situation. Instead, I was referred to their third-party delivery company. When I spoke with the delivery company, their suggested solution was essentially: cancel the order.

So after waiting a week and taking time off work, the washing machine was driven to my house, sat outside on the truck, and then left because the delivery company apparently couldn't figure out how to make a routine residential delivery in Toronto.

I'm genuinely curious:

Is this normal for Canadian Appliance Source? Has anyone else experienced something similar with CAS or their delivery contractors?

I'm particularly interested in hearing how CAS handled it when a third-party delivery company refused to complete a scheduled delivery.

AVOID Canada Appliance Source!

I purchased an LG refrigerator from CAS and had it installed in mid-July 2026. In late August 2026, we discovered a water leak caused by a pinhole in the refrigerator’s water line which CAS installed. The fridge is installed in a recessed wall cavity and had not been moved or handled since installation, so this was clearly not an issue caused by normal use.

I contacted Canada Appliance Source on Thursday, August 27, 2026 to ask for assistance. When I followed up on Friday, I was told that only one business day had passed and that I should expect a response within two business days. CAS advertises that it is open seven days a week, yet by Monday I still had no meaningful resolution or support. I called them on Monday again and requested for an expedited resolution before I make an escalation with relevant bodies. I also followed up with an email. Today is September 1, 2026 and I have not heard back from them at all. This company has no regard for what we experience.

What is particularly disappointing is that this appliance was only installed about six weeks earlier. When you purchase a major appliance, the customer experience should not end once the product has been delivered and paid for. A retailer should be willing to help a customer navigate an obvious problem with a recently purchased appliance, particularly when there is documentation of the purchase and installation.

I expected much better after-sales service from Canada Appliance Source. Selling the appliance is only one part of customer service; how a company responds when something goes wrong is just as important. I have given them several days to provide support so I have no choice but to make my reviews public in all possible avenues and escalate with BBB and Customer Protection Ontario.

Unfortunately, based on my experience so far, I cannot recommend CAS for after-sales support. IN FACT, I STRONGLY ASK YOU TO AVOID THEM AT ANY COST!

Excellent customer service and experience

The staff was quick to help and the whole process from order to delivery was seamless.

Very good experience. Purchased a Samsung Dishwasher. Our salesperson, Hetish Gulati, was excellent. He was very knowledgeable about the product, gave use time and space to make a decision, was honest, and efficient in getting the dishwasher ordered and delivered within a few days. The price was also slightly better than other stores. Would definitely recommend him and the Etobicoke store if you are shopping for a new appliance. Thank You Hetish and Canadian Appliance.

We were very satisfied with delivery despite having a complicated situation for stairs. At our request they brought a 3rd delivery person and no damage to our home and fully installed and ready to use!

Sales person was very friendly but did not tell me a few things about the fridge delivery; namely that they wouldn’t connect the water if I have copper piping, which I do, that the fridge has to rest for 4 hours before plugging it in, which cost me good spoilage, or that the delivery people wouldn’t take away the wrappings/styrofoam for the new fridge.
Re the fridge, it felt not cold enough so I bought thermometers and these indicated the fridge was only cooling to 43 degrees though the temp was set for 37. I have lowered the setting in the hope it will reach 37 as is recommended for food safety.
Soooo. I will raise the review to a 3 if the temp adjusts.

The combination of online shopping and in store shopping was perfect. I could first view gas stoves on line, choose what I liked, and then go to the store to see them. Though technically, I could have just as easily bought on line. Hitesh Gulati was very helpful. No pushy sales. Scheduling the delivery was convenient and my old stove was taken away.

The sales is very helpful and knowledgeable.

The delivery guys were awesome very careful and really accommodating.

They were able to help me find and deliver a replacement Fridge/Freezer within 24 hours. They had what I needed and delivered the next morning after purchase. Staff was knowledgeable and helpful. Pricing is competitive. I would fully recommend and will use them the next time any of my appliances goes.

We bought our Samsung fridge understanding that it would take 2 weeks for delivery. After almost 5 weeks of almost no communication and little response to our inquiries we finally purchased another model that was in stock. Everything after that went smoothly and efficiently. We would have appreciated more open and honest dialogue so we could have made an alternate choice sooner.

Excellent sales rep Naved Islam. Great price. Fast delivery. Top marks!

We love this our salesperson! Melvin he was very informative and told us everything we needed to know