Delivery was excellent, they arrived when they said they would. Professional and friendly. Sales l was not impressed, the sales guy kept rubbing his backside which turned me off compared to the last e... Se mer
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Det här tycker kunderna
Sales process with Vicky, and up to and including delivery of our new dishwasher went very smoothly. Unfortunately there was some minor damage to the dishwasher once unpacked. The after sales proces... Se mer
Företaget har svarat
The entire team from sales to delivery to installation were fantastic. All companies could learn a few things from your business model. All our questions were answered and we were treated with respect... Se mer
Företaget har svarat
Great experience. Sales rep. Was excellent - no pressure to buy. He was also very helpful in getting us a good deal.
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Företagsinformation
Om Canadian Appliance Source - Edmonton North
Skrivet av företaget
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktuppgifter
17235 105 Ave. NW, T5S1G4, Edmonton, AB, Kanada
- 7808006997
4,7
Utmärkt
702 omdömen
Ber kunder att lämna omdömen
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Great experience
Great experience. Sales rep. Was excellent - no pressure to buy. He was also very helpful in getting us a good deal.
28 augusti 2026
Svar från Canadian Appliance Source - Edmonton North
Hi Bonnie,
Thank you for your wonderful review! We're so pleased to hear that our sales representative provided an excellent, no-pressure experience and was very helpful in getting you a good deal. We truly appreciate your business.
CAS
It was easy and you did what you said…
It was easy and you did what you said you would do. The salesman was friendly and updated me regularly between sale and delivery. Delivery guys were on time, friendly and efficient. All good!
1 september 2026
Svar från Canadian Appliance Source - Edmonton North
Hi Greg,
Thank you for your wonderful review! We're so pleased to hear that your experience was easy and that our team delivered on their promises. We're especially glad that our salesperson kept you updated and that our delivery team was on time, friendly, and efficient. We truly appreciate your business.
CAS
Svar från Canadian Appliance Source - Edmonton North
Hi Emily,
We're absolutely thrilled to hear you had such a great experience! It's wonderful to know that Nick made such a positive impression. Thank you for sharing your feedback!
CAS
Svar från Canadian Appliance Source - Edmonton North
Hi Megan,
We are so pleased to hear that our delivery team provided such an awesome experience for you. Thank you for sharing your positive feedback with us!
CAS
Svar från Canadian Appliance Source - Edmonton North
Hi Richard,
We're so pleased to hear that your purchase was quick and that the delivery met your expectations. Thank you for your positive feedback!
CAS
Everything went so smoothly from…
Everything went so smoothly from purchase to delivery!!
28 augusti 2026
Svar från Canadian Appliance Source - Edmonton North
Hi Carol,
We're so pleased to hear that your entire experience, from buying to receiving your order, was smooth and seamless! Thank you for your positive feedback.
CAS
The entire team from sales to delivery…
The entire team from sales to delivery to installation were fantastic. All companies could learn a few things from your business model. All our questions were answered and we were treated with respect by your friendly and knowledgeable employees.
28 augusti 2026
Svar från Canadian Appliance Source - Edmonton North
Hi Ma,
Thank you for your wonderful review! We're thrilled to hear that our entire team, from sales to delivery and installation, provided such a fantastic experience. We're delighted that all your questions were answered and that our friendly, knowledgeable employees treated you with respect. We truly appreciate your kind words and your business.
CAS
Easy to order, delivery team was excellent
Easy to order and book delivery. The 2 men who delivered my order did an excellent job and were very cautious not to damage any walls in a tight space going to basement.
27 augusti 2026
Svar från Canadian Appliance Source - Edmonton North
Hi Linder,
Thank you for your wonderful review! We're so pleased to hear that ordering and booking your delivery was easy. It's fantastic that our delivery team did an excellent job and were careful with your home. We truly appreciate your business!
CAS
Excellent Service
Delivery Service, Service & Price - all excellent!
Very smooth experience from start to finish! I would highly recommend Canadian Appliance! Extremely happy with my built in oven. Nick Brady was so knowledgeable, helpful and professional.
27 augusti 2026
Svar från Canadian Appliance Source - Edmonton North
Hi Gale,
Thank you for your fantastic review! We're delighted to hear you had such a smooth and excellent experience with us, from start to finish. We truly appreciate your high recommendation and are so glad you're extremely happy with your new built-in oven.
CAS
Excellent product Had to wait for…
Excellent product Had to wait for backorderred fridge but was definitely worth wait. Top notch customer service
22 augusti 2026
Svar från Canadian Appliance Source - Edmonton North
Hi Lana,
We're so pleased to hear that your new refrigerator was worth the wait and that you found our customer service to be top-notch. Thank you for your patience and your kind words!
CAS
New Washer and Dryer purchase
Delivery was excellent, they arrived when they said they would. Professional and friendly. Sales l was not impressed, the sales guy kept rubbing his backside which turned me off compared to the last experience when we bought our fridge ( different sales guy). Price was very comparable. Lots to choose from. I will continue to shop at CAS for any future appliances.
16 augusti 2026
Sales process with Vicky / After sales service with Treshna
Sales process with Vicky, and up to and including delivery of our new dishwasher went very smoothly. Unfortunately there was some minor damage to the dishwasher once unpacked. The after sales process led by Treshna to resolve this was quick and easy. I would not hesitate in buying our next appliance from CAS.
27 augusti 2026
Omdöme utan inbjudan
Svar från Canadian Appliance Source - Edmonton North
Hi Dan,
Thank you for sharing your experience! We're so glad to hear that the sales process and delivery of your new dishwasher went smoothly. We appreciate you acknowledging our team's quick and easy resolution to the minor damage. We truly value your business and look forward to assisting you with your next appliance purchase.
CAS
Dealing with Nick was a deal breaker
Dealing with Nick was a deal breaker. His knowledge of the product, excellent communication and timely responses were both appreciated and reassuring.
20 augusti 2026
Svar från Canadian Appliance Source - Edmonton North
Hi,
We're happy to hear that our team member's product knowledge, excellent communication, and timely responses made a positive impact on your experience. We appreciate your kind words.
CAS
was a pleasure dealing with nick brady
was a pleasure dealing with nick brady, will return when in need of replacement appliances
17 augusti 2026
Svar från Canadian Appliance Source - Edmonton North
Hi Brent,
We're so glad to hear you had a pleasant experience with us! We appreciate your kind words and look forward to assisting you again.
CAS
Svar från Canadian Appliance Source - Edmonton North
Hi Suzanne,
We're so happy to hear about your excellent experience with our Nick. We appreciate your kind words!
CAS
Offered the best price
Offered the best price. Delivery was within 48 hours or ordering while other places would not have in stock for 30-60 days. delivery was smooth and seamless.
8 augusti 2026
Svar från Canadian Appliance Source - Edmonton North
Hi Holly,
We're so pleased to hear that we could offer you a great price and that your delivery was smooth and seamless, especially with such a quick turnaround! We truly appreciate your business.
CAS
Marc was great in guiding us and…
Marc was great in guiding us and helping us with our purchase to make an informed decision
8 augusti 2026
Svar från Canadian Appliance Source - Edmonton North
Hi Yash,
Thank you for your kind feedback! We’re glad Marc was able to guide you and help you make an informed decision. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Product in stock, no big wait time.
Sales girl was knowledgeable and helpful. Our washer quit and we needed one without weeks of waiting. It was delivered in three days. They took the old washer and set up the new one. Happy!! We are all set.
8 augusti 2026
Svar från Canadian Appliance Source - Edmonton North
Hi Sheryl,
We're so happy to hear that our sales team was knowledgeable and helpful, and that we could get your new washer delivered and installed quickly. It's wonderful to know you're all set!
CAS
The service
2 augusti 2026
Svar från Canadian Appliance Source - Edmonton North
Hi,
Thank you for your kind feedback! We’re delighted to hear you had an excellent experience with CAS. We truly appreciate your business and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Salespeople are very helpful and found…
Salespeople are very helpful and found us exactly what we were looking for. The delivery team did a great job setting up and removing the old appliance! Thank you!
6 augusti 2026
Svar från Canadian Appliance Source - Edmonton North
Hi Pam & Mike,
Thank you for your wonderful review! We're thrilled to hear our salespeople helped find exactly what you needed, and that our delivery team did a great job with the setup and removal of your old appliance. We truly appreciate your business!
CAS
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