Salesman was amazing, took extended warranty of course (so will see how that goes if ever needed lol).....2 weeks with the new fridge and couldn't be happier....went with the mileada as our beyond exp... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were looking for an dishwasher and refrigerator. We were left alone to look over the many different choices and price range. After the salesman Steven helped us by answering any question we had. W... Se mer
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First time shopping at this company. I saw what I wanted online and went to the store to see my choices. I spoke to the rep and told him what I wanted and he showed me to the items ,they weren't hig... Se mer
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J'étais mal pris avec une laveuse défectueuse à la maison. J'ai tenté ma chance en téléphonant CAS pour voir combien de temps ça prendrait faire livrer un nouvel ensemble de laveuse+sécheuse et, à ma... Se mer
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Företagsinformation
Om Canadian Appliance Source - Dorval
Skrivet av företaget
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktuppgifter
2180 Rte Transcanadienne, H9P2N4, Dorval, QC, Kanada
- 5146000486
4,7
Utmärkt
995 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service de notre vendeur John…
Excellent service de notre vendeur John McCormick
28 februari 2026
Svar från Canadian Appliance Source - Dorval
Bonjour Martin,
Merci beaucoup pour votre commentaire — nous apprécions sincèrement votre confiance envers CAS. Nous sommes ravis d’apprendre que vous avez reçu un excellent service de la part de John McCormick. Votre satisfaction est importante pour nous, et nous serions heureux de vous servir de nouveau. N’hésitez pas à recommander CAS à vos proches qui pourraient avoir besoin d’appareils électroménagers. Merci encore d’avoir choisi CAS.
CAS
Steven Oliver was amazing
Steven Oliver was amazing . He was very responsive and was able to provide options for a rental that were good quality and not expensive.
7 mars 2026
Svar från Canadian Appliance Source - Dorval
Hi,
We really appreciate your kind words! It’s wonderful to hear that Steven Oliver was able to provide great options for your appliance rental while keeping quality and cost in mind.
Thank you for choosing Canadian Appliance Source. We look forward to helping you again in the future and hope you’ll recommend us to family and friends.
CAS
Bon service de la part du vendeur et…
Bon service de la part du vendeur et livraison selon l'horaire prevu.
7 mars 2026
Svar från Canadian Appliance Source - Dorval
Bonjour Robert,
Merci beaucoup pour votre retour positif ! Nous sommes ravis que notre équipe ait pu vous offrir un service professionnel et courtois lors de votre visite.
Ce fut un plaisir de vous accompagner dans votre achat, et nous espérons vous revoir très bientôt en magasin pour vos futurs projets.
Cordialement,
CAS
Point of sale was excellent
Point of sale was excellent, informative and courteous.
Delivery was good, all contacts prior to delivery were on point. I knew when and where my appliances were coming.
At delivery, went well, the delivery were a little rough with the appliances, no damages to anything, which is good.
Install was good.
27 februari 2026
Great appliance shopping experience
We were greeted when we walked in, given the time we needed to look around and when ready Michael Armanious was available to assist us with the purchase of a new fridge. He went above and beyond to listen to our requirements and special needs regarding our son who uses a wheelchair. He went over all our options and gave us a good price on the one we selected. The store is clean, well organised and delivery was on time the next morning. Great overall experience !
5 mars 2026
Svar från Canadian Appliance Source - Dorval
Hi Claudine,
We truly appreciate you sharing your wonderful experience with us. It’s great to hear that Michael Armanious took the time to understand your needs and help you find a fridge that works well for your family. Providing helpful, respectful service to every customer is something we take great pride in, and your feedback means a lot to our team. We’re also glad you enjoyed the store and that the delivery was smooth and on time. Thank you for choosing CAS—we value your business and look forward to helping you again in the future. Please don’t hesitate to recommend us to your family and friends as well.
CAS
Nice reception
Nice reception, Mr. Olivier was very courteous and knew exactly what we were looking for and advised us with the right and proper product . Very professional and knowledgable .
2 mars 2026
Very good service
2 mars 2026
Svar från Canadian Appliance Source - Dorval
Hi Jim,
Thank you for your feedback! We're glad to hear that you had a very good experience with our service.
We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Le vendeur a très bien saisi mes…
Le vendeur a très bien saisi mes demandes et m'a bien confirmer que même si la livraison était dans plusieurs mois il n'y avait pas de problêmes à mettre un dépôt sur les appareils.
1 mars 2026
Svar från Canadian Appliance Source - Dorval
Bonjour Christian,
Merci beaucoup pour votre commentaire ! Nous sommes ravis de savoir que notre vendeur a bien compris vos besoins et vous a rassuré concernant le dépôt et la livraison future de vos appareils. Chez CAS, nous nous efforçons de rendre chaque achat simple et clair, même lorsque la livraison est planifiée pour plusieurs mois. Nous vous remercions pour votre confiance et avons hâte de vous servir à nouveau. N’hésitez pas à partager votre expérience avec vos amis et votre famille !
CAS
excellent and professional
Jimmy our sales person was very helpful in all respects but unfortunately we cancelled our order after reading too many negative reviews for the model we chose. I would definitely call Jimmy first when we again go shopping for a new range.
1 mars 2026
Svar från Canadian Appliance Source - Dorval
Hi Harvey,
We sincerely appreciate your kind words about Jimmy! It’s wonderful to know that he provided helpful and attentive support, even though the initial model wasn’t the perfect fit. At CAS, we aim to make every appliance purchase stress-free and well-informed, and we’re delighted that you would reach out to Jimmy again in the future. We look forward to helping you find the perfect range next time!
CAS
Great experience
I recently had the pleasure of working with Nicola for a large appliance purchase, and the experience was exceptional from start to finish. He made the entire process seamless and stress-free.
What stood out most was his product knowledge about how different brands actually perform. He asked detailed questions to make sure we were buying the appliance that made the most sense for our use case.
HIs honesty was really refreshing, giving us candid opinions on various brands and their quality reputation. Also, because we were purchasing a significant number of appliances, he worked diligently with us on the pricing and logistics, ensuring we felt valued as customers.
If you are looking for a sales representative who prioritizes integrity and tailored advice over a quick sale, I cannot recommend Nicola highly enough. He is a true professional!
28 februari 2026
Svar från Canadian Appliance Source - Dorval
Hi N M,
Thank you so much for your glowing feedback! We’re thrilled to hear that Nicola provided such a seamless and stress-free experience during your large appliance purchase. It’s wonderful to know that his product knowledge, honesty, and personalized guidance helped you make the best choices for your needs. At CAS, we strive to provide integrity-driven service that makes every customer feel valued, and your recognition of Nicola truly reflects that commitment. We deeply appreciate your business and look forward to assisting you with any future appliance needs. Please feel free to recommend us to your family and friends!
CAS
An Awesome Place
A nice clean well equipped place. My sales agent
Michael Armanious went out of his to get me the
Best deal possible at a low cost. Awesome
Would recommend to everyone.
27 februari 2026
Svar från Canadian Appliance Source - Dorval
Hi Michael,
Thank you for taking the time to share your experience! We’re thrilled that you enjoyed our store environment and that Michael Armanious provided the level of service and dedication that helped you find a great deal. Ensuring our customers feel valued and confident in their purchase is very important to us. Your recommendation means a lot, and we look forward to welcoming you back whenever you need appliances in the future!
CAS
Nous avons beaucoup apprécié le service…
Nous avons beaucoup apprécié le service personnalisé, les réponses à nos questions, et l'engagement à trouver les bon choix qui correspondent à nos besoins.
26 februari 2026
Svar från Canadian Appliance Source - Dorval
Bonjour,
Nous vous remercions chaleureusement pour votre retour ! C’est un réel plaisir de savoir que vous avez apprécié l’attention portée à vos besoins, les réponses à vos questions et l’engagement de notre équipe à vous aider à faire les bons choix. Offrir un service personnalisé et une expérience agréable est toujours notre priorité. Merci d’avoir choisi CAS, et nous serons ravis de vous accompagner à nouveau lors de vos prochains projets d’achat !
CAS
Transaction totalement faite en ligne
Transaction totalement faite en ligne. J’ai clavardé avec un conseiller qui m’a fait une bonne baisse de prix comme si je m'étais déplacé en magasin. Mon produit devrait être disponible dans 3-4 semaines selon mon vendeur.
26 februari 2026
Svar från Canadian Appliance Source - Dorval
Bonjoiur Michael,
Merci beaucoup d’avoir pris le temps de partager votre expérience ! Nous sommes ravis d’apprendre que votre transaction en ligne s’est déroulée de façon simple et efficace. Notre équipe s’efforce d’offrir le même niveau de service et les mêmes avantages, que ce soit en magasin ou en ligne, y compris en proposant les meilleures offres possibles. Nous sommes heureux que notre conseiller ait pu vous accompagner par clavardage et vous aider à obtenir un excellent prix. Nous espérons que tout se déroulera parfaitement lors de la réception de votre produit dans les prochaines semaines !
CAS
Once Canadian Appliance Source sells…
Once Canadian Appliance Source sells the appliances, that is the end of their responsibility to me.
Luckily I purchased the extended warranty and the manufacturer then has to follow up.
I couldn’t purchase this on the Kobe range hood. My original order was for a GE, but they substituted Kobe.
4 years later, you cannot get service on Kobe, nor can you get parts, including lights and filters in Ontario.
I called Canadian Appliance Source about this. Yes they are still selling Kobe Products.
I asked them why- when you can’t get parts or service?
The Customer Service Rep said “because they are still selling them to us. How is that for a responsible answer?
DO NOT BUY APPLIANCES FROM CANADIAN APPLIANCE SOURCE
2 februari 2026
Omdöme utan inbjudan
Svar från Canadian Appliance Source - Dorval
Dear Judith Midgley,
Thank you for taking the time to share your feedback with us. We are sorry to hear that parts are no longer available for the Kobe range hood you purchased in 2020.
As a retailer, Canadian Appliance Source does not have control over manufacturer decisions to discontinue specific items or parts in favor of newer models.
However, we would be happy to escalate this matter on your behalf.
Please contact us at Aftersales@caslp.ca so we can assist you further.
Sincerely,
CAS
Très bon service client avec rapidité…
Très bon service client avec rapidité de livraison et reçu tel qu'acheté. Je le recommande à tous avec les meilleurs prix au marché.
12 september 2025
Omdöme utan inbjudan
My husband and I recently purchased a…
My husband and I recently purchased a ge profile induction stove on the recommendation of the two salesperson Faysaal Hammas and Steven Olivier.Delivered on Sept 2nd.First two days stove worked fine third day turn on convection .Fine yesterday turned on again to cook in oven turned off and started making funny noises but after oven cooled down noise stopped.Today put waffles in oven and had to take it out because of noises.20 minutes later noises on and oven still hot had to unplug in back of stove in order oven to cool down went to Canadian Appliances and both gentlemen there neither one of them apologized for my troubles and kept saying call manufacturer.So basically they said not responsible for selling a lemon.The place got their money so piss off.I,m in customer service and it was disgraceful. I recommend to everyone go somewhere else.
5 september 2025
Omdöme utan inbjudan
Svar från Canadian Appliance Source - Dorval
Dear Regina Planer,
Thank you for sharing your concerns with us. We regret to hear about the issues you are experiencing with your GE range.
As Canadian Appliance Source does not manufacture the appliances we sell, all functional concerns fall under the responsibility of the manufacturer, who holds the warranty.
It is important to note that while we strive to provide quality products, functional issues can occasionally arise, even with new appliances.
Could you please contact our After-Sales Team at AfterSales@caslp.ca and provide your service reference number?
Our After-sales Team will be more than happy to escalate the matter on your behalf with the vendor.
Sincerely,
CAS
Fast and efficient service
Fast and efficient service. Took 2 minutes to reschedule my delivery by phone. My customer service rep was super sweet and helpful. Her name was Minousha Bappoo.
28 juli 2025
Omdöme utan inbjudan
Très bonne expérience avec Mr Abhishek
Très bonne expérience avec Mr Abhishek
et très bon service , du service à la clientèle
Merci Mr
9 september 2024
Omdöme utan inbjudan
Treshna from the after-sales department…
Treshna from the after-sales department was very helpful and efficient in helping me exchange a fridge I purchased for a counter-depth version of the same make/model. Everything was smooth and easy!
30 juli 2024
Omdöme utan inbjudan
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