I had a great experience with CAS, especially thanks to Raeesah. She was very helpful, friendly, and professional when I needed to make a change to my fridge order. She made the process simple and s... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Your prices are competitive. Ordering was easy. Delivery was on time. Nice delivery men. Only thing, why couldn’t they take the garbage , box, away! Overall a good experience!
Företaget har svarat
Excellent service. Which other store offers free delivery, free installation, free removal of old machines, and free replacement hoses?! The displays in CAS were easy to get round and we weren’t pres... Se mer
Företaget har svarat
Sara was amazing. I purchased a new washer and gas dryer set from CAS. Nobody hounded me or followed me around the store. I knew what I wanted and Sara helped me get it. She was patient and answer... Se mer
Företaget har svarat
Företagsinformation
Om Canadian Appliance Source - Calgary South
Skrivet av företaget
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktuppgifter
9250 Macleod Trail SE, Unit 4, T2J0P5, Calgary, AB, Kanada
- 4034569681
4,7
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I wasn't able to return LG fridge in…
I wasn't able to return LG fridge in the 48hrs customer satisfaction supposedly CAS claims to have, because I put my food inside it during that time. I will never promote or use CAS again. Very poor customer satisfaction service. The huge 4'' fridge door will not open properly to access drawers in the space where the fridge goes.
5 mars 2026
Svar från Canadian Appliance Source - Calgary South
Dear Customer,
Thank you for your feedback.
We apologize for any inconvenience you have experienced.
Please note that it is the customer's responsibility to ensure an appliance will fit in its intended space.
As indicated on your invoice, customers have the option to refuse an item at the time of delivery if it does not fit.
Because the refrigerator was accepted and put into use, we are unable to approve an exchange in this case.
Sincerely,
CAS
Everyone was super pleasant
Everyone was super pleasant, helpful and easy to deal with. Delivery was on time as schedule, the delivery people were careful and helpful.
26 mars 2026
Svar från Canadian Appliance Source - Calgary South
Hi Joan,
We're happy everyone was pleasant and helpful! It's great to hear the delivery was on time and the team was careful. Thank you for your feedback!
CAS
Great experience completed on a Sunday…
Great experience completed on a Sunday night. My fridge sailed and I had a new LG by Tuesday. Fastest in Calgary. No muss or fuss. Thankyou!
25 mars 2026
Svar från Canadian Appliance Source - Calgary South
Hi Patricia,
Thank you for choosing CAS—we truly appreciate your business! We’re glad to hear everything went smoothly and that you were able to get your new LG fridge so quickly when you needed it. Fast, hassle-free service is exactly what we aim for!
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
The service in store is pretty good and…
The service in store is pretty good and professional, I really appreciate that. But the installation information is not clear, I was told fridge installation is covered, but not mentioned that I need to purchase the pipe for water filter myself. When the fridge arrived, the service person said no installation, I have to book another service with extra charge.
I would like to ask the sales person to provide enough information as more as possible.
Thanks
17 mars 2026
Over All good Experiance
Quick, Easy, Friendly staff and Good prices. Thanks again!! On the phone the service rep was pleasant and quick to get things done, The delivery guys were quick, efficient and friendly!
16 mars 2026
Svar från Canadian Appliance Source - Calgary South
Hi B M,
Thank you for choosing CAS—we truly appreciate your business! We’re glad to hear your experience was quick, easy, and friendly from start to finish. It’s great to know our phone representative and delivery team made everything smooth and efficient for you.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Satisfied
We have felt with Canadian Appliance before and found them to be competitive, friendly and very easy to deal with.
22 mars 2026
Svar från Canadian Appliance Source - Calgary South
Hi Doug,
Thank you for your kind review! We’re thrilled to hear that you’ve had consistently positive experiences with CAS and found our team friendly, competitive, and easy to work with.
We truly appreciate your continued business and look forward to serving you again in the future—please feel free to share your experience with family and friends!
CAS
Great delivery, great price
Great delivery, great prices, great sales team. Great that you take away old appliances.
14 mars 2026
Svar från Canadian Appliance Source - Calgary South
Hi Rosalyn,
We're happy you were pleased with our delivery, prices, and sales team. It's great to know you appreciated our old appliance removal service!
CAS
Excellent job and service
Easy, fast from purchase to delivery. Second time ordering from them and we'll be back again.
10 mars 2026
Svar från Canadian Appliance Source - Calgary South
Hello Heather,
We’re delighted that your experience was smooth and efficient once again!
Can’t wait to assist you with your next order.
Cheers,
CAS
Seldom do we have a purchase go so…
Seldom do we have a purchase go so smoothly as ours did. Gary Gill gave us a brief overview of the refrigerator models we would be interested in and then he left us to decide. We were going to see other stores but decided that was not necessary. Delivery was prompt, they took away our old fridge and hooked up the new one…all included in the purchase price.
11 mars 2026
Svar från Canadian Appliance Source - Calgary South
Hello Geoffrey,
It’s wonderful to hear that everything—from the guidance on models to the delivery and setup—fell into place effortlessly. We’re thrilled that Gary helped you find exactly what you needed without any hassle.
We look forward to welcoming you back whenever you need assistance again!
Cheers,
CAS
DO NOT EVER BUY WHIRLPOOL and DO NOT…
DO NOT EVER BUY WHIRLPOOL and DO NOT BUY anything from CANADIAN APPLIANCE SOURCE!
2 weeks after we bought this washer we had a major flood on our hands that caused water damage to our home. The water was gushing out of the washer so fast and in such high quantities, from the sides, from the bottom, everywhere! There was nothing we could do to stop it! When Whirlpool sent out a technician, they wanted to run the washer to diagnose the problem. This was not an option as it would cause another major flood and more water damage to our home, potentially costing thousands of dollars to repair. Whirlpool would not acknowledge this concern and refused to honour their warranty. I pleaded with Whirlpool customer service, Canadian Appliance Source customer service to help us, but neither would take any action. They have their sale, that's all they care about. On top of that, they are charging us for having their repair man come to our home and do absolutely nothing.
We also learned the likely cause of the problem is a burst internal hose caused by the neglect of our installer. After some research, I discovered that after an install of a washer on a cold day, the washer needs to warm up to room temperature before running. Not doing this can cause the internal hoses to crack. On the day of install, the first thing our installer did was run the washer; this action cracked an internal hose. After a few uses, the internal hose burst, causing the major flood.
Canadian Appliance source is no better, they did nothing at all to help their customer. We also bought a Whirlpool dryer; we are removing it from out home and replacing both the Washer and Dryer with LG brand (not buying from Canadian Appliance Source).
BE WARNED EVERYONE! STAY AWAY FROM WHIRPOOL and CANADAIAN APPLIANCE SOURCE!
23 mars 2026
Omdöme utan inbjudan
Svar från Canadian Appliance Source - Calgary South
Dear Cliff Nicholson,
Thank you for contacting us to share your concerns.
We sincerely apologize for the issues you are experiencing with your Whirlpool washer.
Please understand that Canadian Appliance Source does not manufacture the appliances we sell.
Consequently, all functional issues fall under the manufacturer's responsibility as they hold the warranty.
In order to resolve this matter, a technician must examine the machine to determine the source of the leak.
Both our team and Whirlpool have explained that without this assessment, we are unable to provide further assistance.
We strongly encourage you to allow the technician to complete their inspection so that we can move forward with a solution.
Sincerely,
CAS
The sales staff was well informed and…
The sales staff was well informed and made our purchase easier. Delivery arrived in time and made all hookups. A little hardwood damage was the only negative.
16 mars 2026
Svar från Canadian Appliance Source - Calgary South
Hi Garry,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear our sales staff made your purchase easier and that delivery was timely and handled all the hookups for you.
We apologize for the minor hardwood damage and appreciate your understanding. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Svar från Canadian Appliance Source - Calgary South
Hi Tijana,
We're glad you enjoyed your experience with us! Thank you for your kind words and for taking the time to leave us a review.
CAS
Dishwasher
Pleasant sales rep. Smooth delivery, install and removal. Everything on time. Removal and haul away was not actually free as implied on website, but was part of the install expense paid to installer. All personnel were very professional. I would buy from CAS again.
11 mars 2026
Customer Service is not a priority
We came in to the store as returning customers. Fortunately there were no major hiccups during our previous experience, and a piece of that may be that I picked up the items from your warehouse.
This time around was not a good experience for me and my family. Unfortunately, I will not return to CAS and will gladly pay a premuim at other retailers to experience much better customer service
The 3rd party delivery service you contract are non responsive, and lack ability to update customers. I understand the gap between CAS and 1st class appliance delivery, but CAS needs to be accountable for their actions. Your call centre for after hours/pre-delivrry support lack basic tact when dealing with customers. The system being utilized for updates is rudimentary and lacks the ability to instill confidence in customers that their delivery will be successfully.
When we had selected our product you advised of an alternate product, upgraded to be exact, which we procure. We did not receive what we were shown at your desk. The bottom rack cutlery holder showed up different. After reading your policies online, coupled with the frustration from this whole experience, I decided to not waste my energy on working to make this right. My best bet is to look for an after market bottom rack with the correct cutlery holder.
7 mars 2026
Svar från Canadian Appliance Source - Calgary South
Dear Sean Campbell,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience and the concerns with delivery and communication.
We understand how frustrating this must have been, especially as a returning customer. Please note that missing items are not handled by the delivery team, and would need to be addressed through the store or our after-sales department. We sincerely apologize for any confusion and the inconvenience caused throughout this process.
We kindly ask that you reach out to aftersales@caslp.ca with your order details so our team can review and assist you further. We appreciate your feedback and regret that this experience did not meet your expectations.
Sincerely,
CAS
Your guy with the green pants was…
Your guy with the green pants was awesome. Both were great and pleasant.
16 mars 2026
Svar från Canadian Appliance Source - Calgary South
Hi,
Thank you so much for your kind feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our team, including “the guy with the green pants,” made such a positive impression and provided pleasant, helpful service.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Great experience
We went in knowing what we wanted, and our sales associate made the purchasing and delivery coordination very easy. No pushy sales tactics or anything. Great experience. Thank you CAS
16 mars 2026
Svar från Canadian Appliance Source - Calgary South
Hi Thomas,
Thank you so much for your kind feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear your sales associate made the purchasing and delivery process easy and stress-free, with no pushy sales tactics.
It’s wonderful to know your experience was positive from start to finish. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Svar från Canadian Appliance Source - Calgary South
Hi Nassir,
Thank you for your review! We’re so glad to hear that Ima provided such helpful support during your experience.
We truly appreciate your business with CAS and are happy we could assist you. We look forward to serving you again in the future—please feel free to share your experience with family and friends, we’d be delighted to help them as well!
CAS
Svar från Canadian Appliance Source - Calgary South
Hi Tim,
Thank you for your great feedback! We’re so glad to hear you enjoyed our competitive pricing, friendly service, and smooth warehouse pickup experience.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them too!
CAS
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.