I had a great experience with CAS, especially thanks to Raeesah. She was very helpful, friendly, and professional when I needed to make a change to my fridge order. She made the process simple and s... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Your prices are competitive. Ordering was easy. Delivery was on time. Nice delivery men. Only thing, why couldn’t they take the garbage , box, away! Overall a good experience!
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Excellent service. Which other store offers free delivery, free installation, free removal of old machines, and free replacement hoses?! The displays in CAS were easy to get round and we weren’t pres... Se mer
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Sara was amazing. I purchased a new washer and gas dryer set from CAS. Nobody hounded me or followed me around the store. I knew what I wanted and Sara helped me get it. She was patient and answer... Se mer
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Företagsinformation
Om Canadian Appliance Source - Calgary South
Skrivet av företaget
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktuppgifter
9250 Macleod Trail SE, Unit 4, T2J0P5, Calgary, AB, Kanada
- 4034569681
4,7
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Canadian Appliance Source - Calgary South
Hi Carmen,
We are so pleased to hear that our staff was friendly and knowledgeable, and that you found our prices to be good. We're also glad your delivery was careful. We truly appreciate your business!
CAS
Fast friendly transaction and delivery…
Fast friendly transaction and delivery was so quick and professional. Will purchase here again for sure.
17 juli 2026
Svar från Canadian Appliance Source - Calgary South
Hi Eldon,
Thank you for your great review! We're thrilled to hear you enjoyed a fast and friendly experience from purchase to delivery. We truly appreciate your business and look forward to helping you again with your future appliance needs. Please feel free to recommend CAS to your family and friends!
CAS
Excellent service- best in Calgary
Excellent service. Which other store offers free delivery, free installation, free removal of old machines, and free replacement hoses?!
The displays in CAS were easy to get round and we weren’t pressured in any way while we looked. We were very pleased with the person in the store who explained the benefits of different models of dryers. The delivery arrived within three days, on time, and the two guys were polite and efficient. They checked the installation work of the washing machine carefully before leaving. We cannot speak highly enough of the team.
16 juli 2026
Svar från Canadian Appliance Source - Calgary South
Hi Alan,
Thank you for your amazing review and for choosing CAS! We're thrilled to hear you had such a positive experience from shopping in-store to delivery and installation. Your kind words mean a great deal to our team. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
J'ai eu une bonne expérience avec le…
J'ai eu une bonne expérience avec le service à la clientèle. l'agent Erwyn a été très efficace et aimable.
20 juli 2026
Omdöme utan inbjudan
Svar från Canadian Appliance Source - Calgary South
Bonjiur Fatiha,
Merci d'avoir choisi CAS et d'avoir pris le temps de partager votre expérience! Nous sommes ravis d'apprendre qu'Erwyn vous a offert un service efficace et courtois. Nous apprécions sincèrement votre confiance, avons hâte de vous servir à nouveau et espérons que vous recommanderez CAS à votre famille et à vos amis.
CAS
Overall a good experience
Received item in day promised. They had what I wanted. Salesperson looked up item to ensure it had the features I was looking for. Delivery was done with care.
6 juli 2026
Svar från Canadian Appliance Source - Calgary South
Hi Nancy,
Thank you for choosing CAS and for sharing your experience! We're happy to hear our team helped you find the right appliance, provided helpful guidance, and delivered your order with care. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Svar från Canadian Appliance Source - Calgary South
Hi Bing,
Thank you for your kind feedback! We're so glad to hear that you were pleased with our delivery service and the professionalism of our team. We truly appreciate your business.
CAS
Best Experience Purchasing a New Fridge
I was assisted by Sara Podhorodeski while purchasing a new refrigerator, and she provided one of the best customer service experiences I have ever had.
Sara was engaging, knowledgeable, customer-focused, and highly professional throughout the entire process. She is a phenomenal brand ambassador for your organization, and I will absolutely be recommending her to my friends and family.
The refrigerator arrived on time as scheduled, and the two delivery staff were efficient, professional, and courteous. They completed the delivery quickly while taking great care throughout the process.
Overall, this was the best experience I've ever had purchasing an appliance. Thank you to Sara and the delivery team for providing such outstanding service.
14 juli 2026
Svar från Canadian Appliance Source - Calgary South
Hi Dan,
Thank you so much for your incredible review and for choosing CAS! We're thrilled to hear Sara and our delivery team made your appliance purchase such a memorable experience. Your kind words mean a great deal, and we'll be sure to share them with the team. We truly appreciate your business, look forward to serving you again, and are grateful that you'll be recommending CAS to your family and friends.
CAS
Recommended!
Our second appliance from CAS, the product selection was excellent, knowledgeable staff and the delivery/install process was simple
14 juli 2026
Svar från Canadian Appliance Source - Calgary South
Hi Craig,
Thank you for choosing CAS again and for your continued support! We're thrilled to hear you enjoyed our product selection, knowledgeable service, and smooth delivery and installation process. We truly appreciate your business, look forward to serving you again, and hope you'll continue recommending CAS to your family and friends.
CAS
Svar från Canadian Appliance Source - Calgary South
Hi Aaron,
Thank you for your kind feedback! We're delighted to hear that our sales staff were helpful and that our delivery personnel were courteous. We truly appreciate your business.
CAS
The buying process online was very easy…
The buying process online was very easy and the delivery people were really great.
10 juli 2026
Svar från Canadian Appliance Source - Calgary South
Hi Darlene,
Thank you for your kind review! We're so glad to hear that your online buying process was easy and that our delivery team provided great service. We appreciate your business and look forward to serving you again.
CAS
Search for a new fridge
Sara was helpful throughout our search for a new refrigerator. She offered alternatives and remembered our needs from previous meetings.
30 juni 2026
Svar från Canadian Appliance Source - Calgary South
Hello David
Thank you so much for your continued business. We look forward to seeing you at our showroom again in the future!
Warmest regards,
CAS
Dev Patel was a great help
Dev Patel was a great help! He saw we had stove picked out, and rather than upsell us, he made the purchase quick and easy, provide us with the name of someone who can handle the gas connection, and within 5 days we had our brand new oven.
30 juni 2026
Svar från Canadian Appliance Source - Calgary South
Hello,
We are so glad that Dev Patel was able to keep your transaction quick, straightforward, and successfully get your new setup coordinated within 5 days.
We look forward to welcoming you back to our Calgary South location in the future!
Sincerely,
CAS
Great customer service
Very helpful salesman when we went in to purchase at the south Calgary location. Quick delivery and arrangement for installation.
We had a damaged piece in the box, it was very quickly resolved by Treshna at customer service
8 juli 2026
Omdöme utan inbjudan
lG Electric Range Purchase
The product I wanted to view was available on the showroom. The salesman was knowledgeable and professional.
5 juli 2026
Svar från Canadian Appliance Source - Calgary South
Hello,
We are appreciate you highlighting our showroom availability and our team's professional, knowledgeable guidance.
We look forward to seeing you at the store again soon!
Kind regards,
CAS
The person I dealt with
The person I dealt with, imanbir, was great in his knowledge and ability to help me through the process, and I eventually got what needed. The only hiccup was a otr microwave in stock that was damaged that forced me in a different direction. Otherwise very happy and would recommend
27 juni 2026
No response from CAS sales after installation
The purchase and installation went smoothly but a few days after I purchased my Bosch 500
dishwasher CAS advertised the same model for $200 less. I contacted the salesperson for an explanation and possible adjustment. I left messages but never received a reply.
27 juni 2026
Svar från Canadian Appliance Source - Calgary South
Dear Tara,
Thank you for taking the time to share your feedback with us.
Please note that our pricing changes regularly based on various rebates offered by our vendors; in this instance, the adjustments were related to Bosch.
Regarding your request, our policy states that we do not offer price matching once an appliance has been delivered.
We apologize for any inconvenience this may cause.
Sincerely,
CAS
The zero charge for delivery and take…
The zero charge for delivery of the new appliances and take away of the old appliances and zero charge for any new hoses is a surprise compared to other stores selling appliances. The prices are comparable to other stores but the zero delivery charge actually makes Canadian Appliances cheaper than the other stores. The salesman was very pleasant to work with.
My husband and I missed the fact that the model I received was not the same as the floor model. That is the only reason I did not give 5 stars
2 juli 2026
Arwyn nous a donné un service…
Arwyn nous a donné un service exceptionnel.
Excellent! Merci!
6 juli 2026
Omdöme utan inbjudan
Svar från Canadian Appliance Source - Calgary South
Hello Louise
Nous sommes ravis d'apprendre qu'Arwyn vous a offert une prise en charge aussi remarquable et de premier ordre.
Nous avons hâte de collaborer de nouveau avec vous à l'avenir !
Salutations,
CAS
Sara was very helpful in my purchase of…
Sara was very helpful in my purchase of a dishwasher and microwave.
23 juni 2026
Svar från Canadian Appliance Source - Calgary South
Hello Noreen
We are happy that Sara was able to guide you effectively through selecting your new kitchen essentials.
We look forward to seeing you at the store for your next upgrade!
Sincerely,
CAS
Our fridge broke down and we were in…
Our fridge broke down and we were in desperate need of a new fridge. Our range also had a burner that stopped working so we were in the market for that too. We went in and were served by Gary Gill. He introduced himself and then let us wander around a bit to see the options available. We already kind of knew what we were looking for based on consumer reports. Gary walked us through the pros and cons, showed us various models of the type of appliances we were looking for and helped us make a quick, but informed decision. The process was no pressure and very comfortable. The appliances were delivered 2 days after which was awesome! The delivery team was also very good and took care not to scratch our hardwood floors and brand new kitchen cabinets. It was a tight squeeze but they got the appliances in with no issues at all. I also appreciated the care taken attaching the fridge waterline! Overall...a 5 star experience.
24 juni 2026
Svar från Canadian Appliance Source - Calgary South
Hello Gregory Thomas
We are so glad to hear that Gary was able to guide you through a comfortable, pressure-free visit, and that our logistics crew handled your tight layout constraints so meticulously.
We look forward to welcoming you back the next time you need us!
Sincerely,
CAS
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