So very knowledgeable about all this Canada. Allowed me to use credit we still had with them from Covid times. Everything was spot on...including the trip itself. Will definitely return to Canada at s... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Booked a trip this autumn. Really looking forward to the holiday in September. Initially I spoke and emailed Kasey and then completed the booking with Mark. Both were professional yet... Se mer
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AVOID AT ALL COST. Booked a rental car with them. They decided they didn’t want to honour the booking as it’s a ‘request’. Now holding on to my money for 3 more business days. And the biggest di... Se mer
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Just booked a holiday for 2027 and was really pleased with how Gary our Travel consultant suggested places to stay and visit with expert knowledge. We relied on his expertise to build our dream holida... Se mer
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Företagsinformation
Skrivet av företaget
Our fantastic new office space in London Paddington is bright, modern and ready to welcome you. Settle down in our comfortable seats as a Canada Travel Expert talks you through all the fine details of your big trip. Between your passionate travel consultant and an interactive TV screen, there will be plenty of inspiration.
Welcome to Canada
Skrivet av företaget
- Talk to us today
- Canada is epic and rich in adventures. A destination of discovery that has something for everyone. As the UK’s award-winning Tour Operator that specialises in travel to Canada, we are dedicated to creating exceptional, once in a lifetime experiences. Whether you opt for one of our tried and tested iconic itineraries or a tailor-made trip to suit your exact needs, you are sure to return with memories that will last a lifetime. Speak to our Canada Travel Experts to help you book your dream holiday: 0207 616 9167
- The Canada Travel Experts
- We’ve spent more than 25 years exploring Canada, seeking out the things we think you’ll love. Every visit ensures we keep our finger on the pulse to maintain our intimate knowledge of the country, from its cities and wildernesses to the best places to eat. When you book with us, you book with the experts.
- World-class partners
- You’ll be able to choose holidays from our world-class partners like Holland America Line cruises, Rocky Mountaineer train tours, Fairmont hotels and Avis car hire. We handpick the companies we work with to make sure you have a quality and reliable experience.
- Tailor-made experiences
- Visit our website and you’ll find carefully curated tours with flights, vehicle hire, hotels and our favourite locations included in the package. But the best part? All our tours can be tailor-made. Just call us to explore your options and talk through the sights you’d love to see. We’ll make sure you don’t miss a thing.
- Award-winning holidays
- Thanks to the votes of our happy customers, we’ve received gongs at the British Travel Awards for the last four years in a row, including the Gold Award for Best Holiday Company to Canada (Large) and the Silver Award for Best Rail Holiday Company (Large).
- Price Match Guarantee
- Canada has been our business since 1995. Our strong and enduring relationships with suppliers mean we can promise you unbeatable prices. In the rare eventuality you find the same Canadian holiday elsewhere for cheaper, we'll match it. That way you're guaranteed the best price on all our holidays, every time.
- UK-based travel consultants
- Our advisors are our greatest asset. Call them yourself and you’ll soon find that their passion and enthusiasm for Canada is infectious. Whether you’re planning a special anniversary, a family getaway or the retirement trip of a lifetime, our advisors will bring your holiday dreams to life.
Kontaktuppgifter
1st floor, 10 Eastbourne Terrace, W2 6LG, London, Storbritannien
- 0207 616 9167
- mail@canadianaffair.com
- www.canadianaffair.com
4,5
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 91 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Kasey at Canada Affair was super
Kasey at Canada Affair was super helpful.
She was patient with my multiple questions and nothing was too much trouble. She was not pushy in terms of sales and offered solutions that suited our situation and tried to find the best value.
I really appreciate speaking to someone directly in conjunction with a great website.
17 juni 2026
Omdöme utan inbjudan
Svar från Canadian Affair
Good afternoon,
Thank you for your review and your kind feedback.
We appreciate your lovely comments about our Travel expert Kasey we are pleased to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have a fantastic time on your travels when you go on holiday.
Kind Regards
Allan
Customer Service
Friendly
Friendly, knowledgeable team member who responded promptly to my initial query and put together a suitable package.
3 juni 2026
Svar från Canadian Affair
Good morning,
Thank you for your kind review & your lovely feedback.
We truly appreciate your comments about our Travel Expert We’re thrilled to hear this and will be sure to pass your feedback on.
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
We hope you have an amazing time on your trip when you go on your travels.
Kind regards
Allan
Customer Service
I paid for ad booked a car through…
I paid for ad booked a car through their service, but there were problems with my card, so I couldn't take the car. Unfortunately, I could not find the option to cancel the order on the website. I filled out a contact form, but didn't get any response. So my money was just burned. I think that was the last time I used the services of this company.
3 juni 2026
Omdöme utan inbjudan
Svar från Canadian Affair
Good morning,
Thank you for providing valuable feedback.
If you could kindly e-mail your quotation reference number to mail@canadianaffair.com and a member of our customer service team will review the concerns raised.
Kind Regards
Allan
Customer Service
Inefficient telephone booking
When I booked my holiday over the telephone there was problem after problem. I received a number of confirmation emails all of which were incorrect. I had to phone time after time to get things sorted out. All this was not what I had been expecting when I booked with Canadian Affair
25 maj 2026
Svar från Canadian Affair
Good afternoon,
Thank you for providing valuable feedback.
If you could kindly e-mail your quotation reference number to mail@canadianaffair.com and a member of our customer service team will review the concerns raised.
Kind Regards
Allan
Customer Service
Car hire a waste of time.
Paid a deposit then a week later the full amount only to be told there are no cars available for our dates 6th September isn't peak time. . The alternative car offered had limited mileage so no good.
Had a suspicion all along this would happen and the strange voucher system didn't look good.
Why not check the dates at the initial booking stage to save everyone's time and trouble. Won't be using again.
Update.
I have emailed and still waiting for a refund. I have booked a car with a competitor broker. Within 10 minutes everything was finalised and voucher received. Why can't you do that I?
3 juni 2026
Omdöme utan inbjudan
Svar från Canadian Affair
Good morning,
Thank you for providing valuable feedback.
If you could kindly e-mail your quotation reference number to mail@canadianaffair.com and a member of our customer service team will review the concerns raised.
Kind Regards
Allan
Customer Service
Canada 2027
Julie was very helpful from our first contact ,answered all of our questions. When we finally booked our holiday with Canadian Affair ,Julie talked us through, what we had booked, sorted train times .
29 maj 2026
Svar från Canadian Affair
Good afternoon,
Thank you for your wonderful review & your generous feedback.
We truly appreciate your comments about our Travel Expert Julie We’re delighted to hear this and will be sure to pass your feedback on to her directly.
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
We hope you have an amazing time on your trip when holiday to Canada.
Kind regards
Allan
Customer Service
A Pleasure to deal with
I had used Canadian Affair for my only previous visit to Canada in 2005, and they did a bespoke itinerary for me then that was quite complex but worked beautifully. I wanted to plan a further trip for 4 of us taking in the Rocky Mountaineer and an Alaskan Cruise. I completed the online query form and received a comprehensive itinerary within 36 hours that “ticked all my boxes”. Questions were answered very promptly by Kasey and within a week everything was agreed and booking completed. I am quite sure that any further questions I have between and June next year will be answered quickly too. I have every confidence that I am in the hands of professionals and have no hesitation in recommending Canadian Affair to others.
19 maj 2026
Svar från Canadian Affair
Good morning,
Thank you for your wonderful review & your generous feedback.
We truly appreciate your comments about our Travel Expert Kasey We’re delighted to hear this and will be sure to pass your feedback on to her directly.
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
We hope you have an amazing time on your trip when holiday to Canada in June 2027.
Kind regards
Allan
Customer Service
Mark what a helpful guy.
We found booking a holiday with Canadian Affair so easy, everything explained and planned from departure to homecoming. Mark was exceptionally ,
professional and pleasant in planning our bucket list holiday in Canada.
,
19 maj 2026
Svar från Canadian Affair
Good morning,
Thank you for your wonderful review & your generous feedback.
We truly appreciate your comments about our Travel Expert Mark We’re thrilled to hear this and will be sure to pass your feedback on to him directly.
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
We hope you have an amazing time on your trip when holiday to Canada.
Kind regards
Allan
Customer Service
Very speedy and professional customer…
Very speedy and professional customer service. I have always found that planning and booking a holiday with Canadian Affair a very personal experience that is hard to find these days. I would highly recommend this company.
5 maj 2026
Svar från Canadian Affair
Good morning,
Thank you for your kind review and your lovely feedback.
We truly appreciate your comments about our Travel Experts We’re delighted to hear this and will be sure to pass your feedback on.
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
We hope you have a fantastic time on your vacation.
Kind regards
Allan
Customer Service
We have used Canadian affair several…
We have used Canadian affair several times for trips to Canada.
We have often spoken to the Amazing Adele who is an absolute star, and always goes out of her way to help as much as possible.
She is a credit to the company.
13 maj 2026
Svar från Canadian Affair
Good morning,
Thank you for your kind review.
We truly appreciate your generous comments about our travel experts. It’s wonderful to hear such positive feedback, and we will be sure to pass your message on to the team.
Kind regards
Allan
Customer Service
Unfortunately due to illness we had to…
Unfortunately due to illness we had to move our holiday from 2026 to 2027 the agents were very helpful and understanding and made the necessary changes without any confusion or question
6 maj 2026
Svar från Canadian Affair
Good afternoon,
Thank you for your kind review and your lovely feedback.
We appreciate your lovely comments about our Travel experts we are pleased to hear this and will be sure to pass this on
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a wonderful time on your trip and are pleased this got amended till next year in 2027 due to illness so you can enjoy your vacation then.
Kind Regards
Allan
Customer Service
Booked a hotel through CA for 2 nights…
Booked a hotel through CA for 2 nights in Victoria. They rang me the following day to check some details and then sent me a confirmation.
At the time i could have had the choice of 25/30 hotels in the Victoria BC area, but after 10 days they sent me an email to say the hotel hadn't confirmed the booking. Frantically looking on Booking.com etc I find that all the hotels are now booked up, apart from the one I'd requested! They can take my booking but it costs an extra £450!! Meanwhile CA are still advertising hotel rooms at cheap rates that don't exist. Scandalous.
PS - Still waiting for my refund!
5 maj 2026
Omdöme utan inbjudan
Svar från Canadian Affair
Good afternoon,
Thank you for providing valuable feedback.
If you could kindly e-mail your quotation reference number to mail@canadianaffair.com and a member of our customer service team will review the concerns raised.
Kind Regards
Allan
Customer Service
Very efficient and found exactly what we wanted
Mark was great, seemed to know exactly what we wanted and needed to do with good suggestions and helpful information
1 maj 2026
Svar från Canadian Affair
Good afternoon,
Thank you for your kind review and your lovely feedback.
We appreciate your lovely comments about our Travel expert Mark we are pleased to hear this and will be sure to pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Easy booking
Easy booking, choice of hotels good flight times,staff very easy to get on with.
31 mars 2026
Svar från Canadian Affair
Good morning,
Thank you for your review.
We appreciate your generous comments about our Travel experts we are delighted to hear this amazing feedback and will pass this on.
Kind Regards
Allan
Customer Service
Jo Buckley Superstar!
Jo Buckley, such a star! Booking this holiday had previously been such a headache dealing with so many details and unreliable agents until I decided to try Canadian Affair. What a fantastic experience!! Jo was listened to exactly what I wanted and came up with a fantastic itinerary within my budget. I’m blown away with the effort she put in to finding me my dream holiday. It wasn’t an easy one for her with all my requirements and hotels being sold out all over the place (my fault for leaving it all toothed last minute) but she didn’t stop until we got everything sorted, even working over time to finalise everything for me.
Thanks Jo, the kids and I can’t wait for my 30 year later, return to Banff and Jasper holiday! You’re a superstar!
24 april 2026
Svar från Canadian Affair
Good morning,
Thank you for your kind review and your generous feedback.
We appreciate your lovely comments about our Travel expert Jo we are pleased to hear this wonderful feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have an amazing time on your travels when you go on holiday to Canada.
Kind Regards
Allan
Customer Service
Knowledgeable and keen to help without…
Knowledgeable and keen to help without being pushy
22 april 2026
Svar från Canadian Affair
Good morning,
Thank you for your review.
We appreciate your generous comments about our Travel experts we are happy to hear this great feedback and will pass this on.
Kind Regards
Allan
Customer Service
Julie was very helpful explained…
Julie was very helpful explained everything that the trip included, quick to respond to any emails I sent.
10 april 2026
Svar från Canadian Affair
Good morning,
Thank you for your great review and your wonderful feedback.
We appreciate your lovely comments about our Travel expert Julie we are pleased to hear this wonderful feedback and will be sure to pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have a great time on your travels when you go on holiday.
Kind Regards
Allan
Customer Service
Very easy and smooth booking process
The whole booking experience was very smooth and reassuring. Any query we had was promptly addressed. The booking agent (Kasey) was very personable, polite and respectful.
7 april 2026
Svar från Canadian Affair
Good morning,
Thank you for your review and your kind feedback.
We appreciate your lovely comments about our Travel expert Kasey we are pleased to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have a fantastic time on your travels when you go on holiday.
Kind Regards
Allan
Customer Service
Tailor-made
Helpful, well-informed staff. A good sense of being able to book a personally-tailored holiday.
1 april 2026
Svar från Canadian Affair
Good morning,
Thank you for your review.
We appreciate your generous comments about our Travel experts we are thrilled to hear this great feedback and will pass this on.
I hope you have a wonderful day and a great holiday when you go on your travels.
Kind Regards
Allan
Customer Service
Svar från Canadian Affair
Good morning,
Thank you for your review.
We appreciate your lovely comments about our Travel experts we are delighted to hear this great feedback and will pass this on.
I hope you have a wonderful day.
Kind Regards
Allan
Customer Service
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