CamelBak Omdömen 76

Worst customer service from Meridith! They can’t get warranty claim processed correctly and it’s a loss cause.

Over the last 10 years I have purchased three Camelbak drinking bottles and over that period of time have had to request replacement Eddy+ caps due to issues of leaking and excessive movement on the nozzle. Through the Got your Bak lifetime warranty this was usually smooth and painless and my last request was in 2022. However this month I went through the warranty claim three times as no reply was received and eventually went though Camelbak.com and have been in contact with Lucia who informs me there is no complaints department but she is the customer relations for the UK.
Lucia after many correspondents kept informing me that as the items were purchased from a dealer (Amazon Camelbak store) that they cannot replace the cap replacement under Got Your Bak lifetime warranty. Lucia told me to contact Amazon, on doing so Amazon stated that Camelbak (manufacturer) are legally obliged to cover the Got Your Bak Lifetime warranty but Amazon do cover for two years.
I e-mailed Amazons reply to Lucia informed Lucia that nowhere under the Got Your Bak warranty does it say 'invalid if purchased from a dealer' but it does say and I quote "If we built it, we'll Bak it with our lifetime guarantee"
I have now been informed that there is nothing more that Lucia from Camelbak can do even though a statement which was on my first e-mail with Lucia :Rest assured, we are committed to resolving this matter promptly and to your satisfaction".

Thank you for a very poor follow up to a product that I use to purchase regularly and will certainly not promote anymore. I am now waiting for the two other eddy+ caps to fail knowing that I will get no support or help from Camelbak.

I bought a CamelBak Eddy+ with LifeStraw thinking I was making an environmentally responsible choice. Less than a year later, CamelBak discontinued the replacement filters - the one part that needs to be changed every few months to keep the bottle usable.

Now I’m left with a pricey bottle I can’t use unless I pay $65+ per filter from third-party sellers - that’s nearly the price of the entire bottle each time. This is not sustainable for my wallet or the planet.

CamelBak claims to support sustainability, but designing a product dependent on a regularly replaced part and then discontinuing that part which only creates more waste. It’s extremely disappointing, and I won’t be buying from them again.

Excellent customer service.
Returned a leaking reservoir after many years service.
It was replaced with no quibble under their "Got Your Bak™ Lifetime Guarantee" which covers all reservoirs.
Many thanks to Camel Bak.

I have two mag chute bottles. I bought the second one before I realised that the bottle cap collects particles behind the silicone seals and creates mould. It's very difficult to clean this area. I emailed them for advice and they ignored it,which seems to be how they operate based on the reviews.

This is either a fake bottle or it is substandard quality because they are using 50% recycled PET in this. it damaged while cleaning with hot water , however the site says "DISHWASHER SAFE". No reply from the camelbak team even after several emails.

Genuinely surprised. My cat bit my CamelBak bladder making it unusable (don't ask). I messaged them to understand what the best way to fix it was going to be and they said they'd send me a new one to replace it. Really pleased with the customer service and now reading the other reviews, genuinely surprised that it was so good.

Worthless lifetime guarantee. The plastic strap holding my Camelbak water bottle cap broke. Whan I raised a warranty request I got an automated reply that said I needed to go to the shop I had bought it from with proof of purchase. This company is not serious about supporting its products.

I have ordered twice back to back and no delivery. Upon inquiring about delivery I was informed my order was cancelled because it's out of stock. TWICE
It appears they are not able to update their website. I'd have better luck getting something from China.

CamelBak customer service doesn't actually answer the questions you ask in their reply or simply doesn't respond altogether. I bought a CamelBak MULE 14 Pro, and the backpanel is so flimsy that it buckles under the weight of just the bladder alone. Even when I put 1.5L water in the 3L bladder and leave the rest of the 9L advertised bag space completely empty. I'll be buying backpacks with bladders from different brands from now on.

So ein schlechter bzw. KEIN Kundenservice. Ich habe bereits 2 Mails geschrieben weil ich eine Flasche umtauschen möchte und es kommt einfach keine Reaktion. Geht gar nicht und ist einfach nur unprofessionell. Sehr ärgerlich, hier kaufe ich nie wieder etwas. Wenn ich die Bewertungen hier vorher gelesen hätte, hätte ich mich schon vorher dagegen entschieden.

There is no documentation about how to disassemble the lid for cleaning. The url on the label (/clean) redirects to a UK website home page. No info about cleaning. The website has no info about cleaning. I conclude that the lid does not disassemble which is not acceptable for me, making the product useless. Camelbak won’t reply to email or instagram.

Got two graphic bike bottles. All nice, clean and crisp on the images on the website. Bottles came, there is one extra layer of white plastic over the image, making the image barely visible. And the images are printed on a layer of something that is all smushed and crumpled up. Disappointing. Was not surprised when I saw their rating here.

Trailrun backpack ordered and paid for. Goods still not received 2 weeks after ordering. Miserable customer service with no response. Never again!!!!!

I called customer service. They asked me to send an email to customer service instead. I did that and waited several days for a response to no avail. I emailed a second time with no response. I then called customer service. I submitted the information requested for my order. I then received an email that stated, “Please help us by sending one email or call back request, multiple requests can slow response time.” I laughed…. Then respond to your emails in a timely manner!

Disgusting company. I returned a bottle in perfect condition, bubble wrapped and they claim I had put water in the bottle and so couldn’t accept a return.

I never did put water in the eddy + lifestraw as it weighted a ton which is why I returned it.

Avoid this company at all costs and buy any one else’s products!

Mistakenly ordered 750 ml bottle instead of 1 litre bottle.
Immediately emailed , twice (as initially no response ) to cancel the order.
Then a response to say we are dealing with it.
Next email .
Order has been dispatched.
In the meantime I ordered a replacement 1 litre bottle from them.
Both bottles came in one package saving them one lot of postage that I paid for a bottle that I cancelled.
I now will send it back having to pay postage again making me £7.00 down on a £17.00 purchase.
Wish I had read the reviews earlier !!!

The slowest delivery I’ve ever experienced.
2 weeks and still hasn’t arrived.
Just avoid dealing with camelbak directly and buy at a local supplier.

In the past year I used 3 plastic Eddy bottles and loved them. Recommended them to friends and colleagues too. Now I bought the stainless steel one. When you drink, the valve adds air to the water which makes you burp. Customer support does not respond, their chat cut the chat off after giving a lousy answer. Loyalty has limits. The stainless steel bottle is also heavy.

I have only had the water bottle for 1 month and there is no way normal wear and tear is responsible for the faulty seam. I have requested a lid replacement as it is an expensive and defective item. However my request was rejected, even though ‘The Got Your Bak Lifetime Guarantee’ promise us that they would repair or replace manufacturing defect! I do not recommend this brand!