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Buzz Retail Omdömen 203

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TrustScore 3 av 5

3,0

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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Bought Hozelock hosepipe very fast delivery but arrived damaged asked for replacement pipe no reply

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I purchased some ONRUNNING trainers for my son for his holiday. He played tennis in them only for the mesh of the trainer to scare with a burn type hole clearly a poorly designed shoe. I reached out t... Se mer

Betygsatt 5 av 5 stjärnor

I was quite sceptical about buying from this company as i saw some negative reviews on here, but decided to risk it and pay by paypal. I bought ring doorbell from them at £20 cheaper than everywhere e... Se mer

Betygsatt 4 av 5 stjärnor

1st time using buzz retail so didn’t know what to expect.If you pay via PayPal you cannot track your parcel, they say contact customer service so I did but the msg was trying to send numerous times bu... Se mer

Kontaktuppgifter

3,0

Medel

TrustScore 3 av 5

203 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 20 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 3 av 5 stjärnor

Slow Service - Updated

Order Placed on 9th July. Not expecting to have received my order yet, however the item hasn't even been dispatched. Their website states "Orders are dispatched within 24 working hours of the order being placed." Well this just isn't true clearly as I am not the only customer with slow service and my order has been over 72 working hours and still not dispatched. I have sent the company a message directly asking when the likely dispatch will be and guess what... No response. I would recommend not using this company.

An hour or so posting the review I was contacted by Buzz-Retail to say that my item had now been dispatched and upgraded to next day delivery which was very kind. The reasons given to the delayed dispatch, was lack of drivers and Covid in the warehouse. I would state that on the response this review was mentioned and I was asked if I could update or amend. The package did arrive the next day, however I was surprised to see that the packaging and invoice was all Clubhouse Golf.

13 juli 2022
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Over a week and still no response from customer service

Ordered a power tool from this website, came all in good time, however I emailed customer service twice (the first being 8 days ago) asking for a VAT invoice but I’ve still had no reply whatsoever. You could at least acknowledge my enquiry. Over a week and still no response is no good.

11 juli 2022
Omdöme utan inbjudan
Logotyp för Buzz Retail

Svar från Buzz Retail

Sorry to hear you have had such an experience. We strive to provide a csutomer service to the highest standard.

Could you please email us on "info@buzz-retail.com" with your request as we have not had any emails from you. Many customers do end up sending emails to the wrong email address and they eventually get bounced back.

Betygsatt 1 av 5 stjärnor

Great Price, Poor Customer Service

So the price was great, 20% less than other retailers. But the services was so poor; order confirmation email within seconds. The dispatch email came two day later... the link to track the shipping didn't work, the customer services emails just bounced back. It eventually arrived but the whole sales process made me loose confidence that it was a legitimate website. I'll never use again.

edit post reply from buzz retail… the email address i was using was the one given in the shipping confirmation email to me from buzz retail ‘customerservices@…’. No, i did not miss spell it, i clicked on the email address given and it opened a new email automatically. Maybe buzz retail should check the emails they are sending out and make sure they have the right information?

11 juli 2022
Omdöme utan inbjudan
Logotyp för Buzz Retail

Svar från Buzz Retail

Sorry to hear you have had such an experience. We strive to provide a csutomer service to the highest standard.

However it may be that you were sending emails to the wrong email address as we have not have any email from you or your email address, our customer service email address is" info@buzz-retail.com" we recommend that you double check the email address you weere sending the emails to and boucing back and get back to us on the email provided above. Also we would highy appreciate it if you could amend this review incase there was an error with the email address as we have not has a chance to communicate with you during the order process.

Betygsatt 1 av 5 stjärnor

Not impressed with this company

Not impressed with this company. the delivery did not arrive within the timeframe shown and they said another order had been sent for delivery. i waited for another week for the order to come to which i was told that there was now supply issues for the instant pot. If it had already been dispatched like they claimed there would be no supply issue

1 juli 2022
Omdöme utan inbjudan
Logotyp för Buzz Retail

Svar från Buzz Retail

Sorry for the experience you have had. This is certainly not the standard of service we offer our customers.

However, We had sent out your order with Hermes and as explained in our emails to you the parcel was lost in transit, so we have to process a replacement, however instant pot were unable to provide us with the stock within their time frames and that is the reason why we had to refund your order. Your payment has been refunded in full.

Betygsatt 5 av 5 stjärnor

Sony In-Ear Headphones

I purchased Sony Earbuds from Buzz because the price was so good. Order process was smooth and confirmation followed shortly after. I then waited nervously for my purchase to arrive...but not for long though! I only opted for Standard Delivery but they were with me within a few days (posted direct from Costco). I was very impressed and wouldn't hesitate to use them again

16 juni 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

amazing customer service

amazing customer service, replies within a few hours on email. very impressed with the after sales service and will certainly be visiting them again.

1 juni 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Star Wats Lego

I ordered Star Wars Lego, exceptional price, almost too good to be true. After i placed my order, i looked at the reviews, which is really what i should have done before placing my order. I was really worried as some reviews were quite scathing. I thought, i’m not going to receive my order. 3 days later, delivery arrives via parcel force. Genuinely over the moon. Fantastic service, great price!

14 april 2022
Omdöme utan inbjudan

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